ESBD_376984_1726672195797_SOL_EXH_2_Thermo RapidHit Service Contract.pdf
PDF 117 KB Posted
- Attached to
- RapidHIT Services
- Solicitation number
- 24R0027193
- Issued by
- Texas
About this file
This document is a Statement of Work for a maintenance contract for the Texas Department of Public Safety (DPS) RapidHIT ID System located at the Houston Crime Laboratory. DPS is seeking a service plan that includes parts, labor, and travel for remedial repair, as well as one annual planned maintenance visit. The service provider must be a Life Technologies authorized service vendor with ready access to Life Technologies parts. The service plan shall provide a guaranteed priority response time of 2 business days after receipt of a service call, priority telephone and email access to instrument technical support and application technical support, and remote monitoring and diagnostic services.
The related state and local contract opportunity is for RapidHIT Services, with the Texas Department of Public Safety as the procuring agency and Harris County as the primary jurisdiction. The contract will provide maintenance and support for the Applied Biosystems RapidHIT ID devices used by the Crime Lab Division.
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Text version
Statement of Work Maintenance Contract for RapidHit IT System
DPS is seeking a service plan for the following instrument:
RAPIDHIT ID SYSTEM (S/N RHID-0846)
This instrument is location in our Houston Crime Laboratory. Service for this instrument shall be conducted on-site at the DPS Laboratory location at a pre-scheduled mutually agreed upon date and time by individuals trained and qualified to perform the specified service.
The vendor needs to be a Life Technologies authorized service vendor with ready access to Life Technologies parts.
Service shall include inspection and adjustment for the following:
• Parts, labor, and travel for remedial repair.
• One annual planned maintenance visits.
Support shall include the following:
• Guaranteed priority response time of 2 business days after receipt of a service call for instruments located in vendor’s priority Service Zones
• Priority telephone and email access to instrument technical support.
• Telephone and email access to application technical support.
• Remote Monitoring and Dx Service, which provides for notification to customer of instrument failures or errors that are reported by AB's Remote Monitoring software.
File details come from the government source that posted it. Updated .