ESBD_373509_1723846025180_HHS0015364 Exhibit_2 Warranty_Resolution.docx
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- Attached to
- HHS0015364 Candy and Drinks Big Spring SH
- Solicitation number
- HHS0015364
- Issued by
- Hockley County, Texas
About this file
This document is a Warranty and Complaint Resolution form from the Texas Health and Human Services Commission (HHSC) for a contract opportunity related to Candy & Drinks at the Big Spring State Hospital. The contract term is from September 1, 2024, through August 31, 2025. The contractor must guarantee that the products comply with all contractual requirements and agree to resolve any complaints received on Local Groceries in a timely manner, within 90 days. As part of the complaint resolution process, the contractor must provide a point of contact, conduct a cause and effect analysis, implement corrective and preventive actions, and provide reimbursement or product replacement if agreed to by HHSC. The contractor is responsible for associated costs, including storage, HHSC employee hours, samples, shipping, and lab testing. If the delivered product is found to be non-specification, the entire shipment will be reimbursed or replaced by the vendor. Unacceptable response, resolution, or failure to meet the required time frames will result in the vendor being tracked and potentially discontinued from receiving HHSC food awards.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2 Texas Health and Human Services Commission For Candy & Drinks Big Spring SH
IFB: HHS0015364
September 1,2024, through August 31, 2025.
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
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