6_Exhibit_B_Customer_Satisfaction_Survey.docx
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- Solicitation number
- EQ10PCP-15-5012
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Exhibit B- Customer Satisfaction Survey
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Exhibit B
Customer (Owner) Satisfaction Survey for GS-10P-15-LT-P-0012 PAST PERFORMANCE (Page 1 of 2)
| 1. Contractor Name: |
| 2. Delivery Method: ___DB ___DBB ___CMc |
___Other (Please Specify)
| 3. Contractor Address: |
| 4. Contract Type: ___FFP ____Cost |
___ Other (Please Specify)
| 5. Owner (Customer) Name: |
| 6. Owner (Customer) POC/Phone/Fax: |
7. Period of Performance:__________________ Percentage Complete:_____________________
8. Dollar Amount of Award: $________________ Total Dollar Value with Mods:$_______________
9. Title of Contract:
10. Description of Contract:
11. Complexity of Work: Difficult: ____________ Routine: ____________
NOTE: Please use adjectival ratings from attached sheet.
| 12. Evaluation Factor |
| 13. Comments (Attach additional sheets, if necessary.) |
| 14. Rating |
a. Quality of Work
b. Personnel
c. Cost/Budget Control
d. Timeliness of Performance
e. Business Relations
f. Subcontractor Mgmt
g. Customer Satisfaction
15. Would you select this firm again? Please explain. (Attach additional sheet if necessary.)
| 16. Name & Date: |
| 17. Title: |
PAST PERFORMANCE RATING GUIDELINES (Page 2 of 2) Summarize Contractor Performance in each of the rating areas. Assign each area a rating of Unsatisfactory, Poor, Fair, Good, Excellent, and Outstanding. Use the following instructions as guidance in making these evaluations. Note: There is no corresponding guidance for “Customer Satisfaction”. Please use the comments area on the preceding form to justify the rating given “Customer Satisfaction.”
| Ratings |
| Quality of Work/ |
Personnel/Service
-Compliance w/contract requirements -Accuracy of reports -Appropriateness of personnel -Technical excellence
Cost Control
-Within budget -Current, accurate, complete billings -Relationship of negotiated costs to actuals -Cost efficiencies -Change orders issued Timeliness of Performance
-Met interim milestones -Reliable -Responsive to technical direction -Completed on time Business Relations/Sub Contractor Mgmt
-Effective Mgmt -Businesslike correspondence -Responsive to contract requirements -Prompt notification of problems -Reasonable/cooperative -Flexible -Pro-active -Effective SB/SDB Subcontract Program
| Unacceptable |
| Non-conformances |
are jeopardizing the achievement of contract requirements.
| Cost issues are jeopardizing performance |
| Delays are jeopardizing achievement of contract requirements |
| Responses to inquires/technical, service, administrative issues are not effective. |
| Marginal |
| Overall compliance |
requires agency resources to ensure achievement of contract requirements.
| Cost issues require agency resources to ensure achievement of contract requirements |
| Delays require agency resources to ensure achievement of contract requirements |
| Responses to inquires/technical, service, administrative issues are marginally effective. |
| Acceptable |
| There are no or very minimal quality problems and contractor has met requirements. |
| Cost issues |
do not impact achievement of contract remits
| Delays do not impact achievement of contract remits |
| Responses to inquires/technical, service, administrative issues are consistently effective. |
| Very Good |
| There are no quality issues and contractor has exceeded the contract requirements without commensurate additional costs. |
| There are no cost management issues and the contractor has exceeded the remits achieving a costs savings. |
| There are no delays and the contractor has exceeded the agreed upon time schedule. |
| Responses to inquires/technical, service, administrative issues are effective and exceed government expectations. |
| Excellent |
| The contractor has demonstrated an outstanding performance level that was significantly in excess of anticipated achievements and is commendable as an example to others. |
| The contractor has demonstrated an outstanding performance level that justifies adding a point to the score |
| The contractor has demonstrated an outstanding performance level that justifies adding a point to the score. |
| The contractor has demonstrated an outstanding performance level that justifies adding a point to the score. |
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