EPoS PWS Communications Requirement Attachment 2.pdf

EPOS Electronic and Communication Internet Connection

Cellular and Satellite Communication Requirement Performance Work Statement (PWS)

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BACKGROUND

Defense Logistics Agency (DLA) Energy has the worldwide mission of providing petroleum and related support to United States (US) military forces and eligible Federal Civilians, State and Local Governments, Foreign Governments and Government contractors. This support includes fuel sold at aviation flight lines, fixed facility and mobile gas dispensers for vehicles and other ground support equipment; fuel sold to vessels both at sea and in port, and fuel deliveries to fixed installations. DLA Energy must accurately capture this sales data and process it through its enterprise system in a timely manner. DLA has awarded Indefinite-Delivery/Indefinite-Quantity (IDIQ) Contracts No. SP4702-19-D-0001, SP4702-19-D-0002 and SP4702-19-D-0006 for multiple vendors to provide these services. But under these IDIQs, as explained in the solicitation, the requirement for internet connectivity will be awarded to Coggins International pursuant to a Justification and Approval for Other than Full and Open Competition and a Task Order will be issued under EPoS Group 1 Active Directory SP4702-19-D-0001. DLA requires connectivity, through cellular or satellite communication between the DISA-based EPoS Enterprise Solution, and the Fixed Facility Devices and Mobile Devices. Locations include Continental United States (CONUS), Outside the Continental United States (OCONUS) and four remote locations requiring satellite communications capabilities.

SCOPE

The contractor shall provide a communications capability using an AT&T solution as provided in the responses to the original EPoS solicitation.

TASKS

Communications Service

The contractor shall implement a communications service (Contract Data Requirements List (CDRL) C0001: Communications Service) for data transfer. Data transfer includes:

• Unlimited Data Coverage Only, reception and transmission both within the United States and internationally. (Does not include emails, Smart Phones, Data Cards, Tablets, Tethering, cellular mobile hotspots, etc.).

All communications shall be secured in transit using the National Institute of Standards and Technology (NIST) Federal Information Processing Standard 140-2 (FIPS 140-2) or subsequent revisions to this policy.

The fixed and mobile devices shall electronically transmit and receive captured transactional data to the centralized enterprise repository

The contractor shall provide connectivity, through cellular or satellite communication, for wirelessly obtaining lists of authorized source media and for the transmittal of transactional data to the EPOS enterprise solution

The contractor shall provide connectivity that supports communication of fuel transactions and security monitoring/updates between the devices and the EPOS Enterprise.

EPOS Communication Requirement

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All devices shall communicate with the EPoS Enterprise via IPSEC (Tunnel Mode) over a Virtual Private Network employing dedicated Subscriber Identity Module (SIM) cards.

All devices shall communicate through available secure cellular or satellite wireless connections.

Data communication shall be offered in units that provide the most efficient and effective solution for the government.

All transmissions shall occur in the background and not prohibit the continued use of the device.

Communications Connectivity Schedule

Resources are allocated by device and location. 12-month base period and four 12-month option periods. The following projected schedule is provided for planning and estimating purposes.

Further refinement will be updated with CDRL C0002: Communications Connectivity Schedule, which will support and be synchronized with the existing EPoS fixed and mobile deployment schedules.

CONUS Cellular (Unlimited Data Only)

Fifty (50) United States and Caribbean

Base Year Device New Total Quantity

Fixed 31 31

Mobile 180 180

Option Year 1 Device New Total Quantity

Fixed 273 304

Mobile 1633 1813

Option Year 2 Device New Total Quantity

Fixed 273 577

Mobile 1633 3446

Option Year 3 Device New Total Quantity

Fixed 164 741

Mobile 1022 4468

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Option Year 4 Device New Total Quantity

Fixed 0 741

Mobile 0 4468

OCONUS Cellular (Unlimited Data Only)

The following international sites include but may not be limited to Belgium, Germany, Greece, Guam, Italy, Japan/Okinawa, Korea, Portugal, Spain, Turkey, United Kingdom

Base Year

Device New Total Quantity

Fixed 0 0

Mobile 0 0

Option Year 1

Device New Total Quantity

Fixed 81 81

Mobile 483 483

Option Year 2

Device New Total Quantity

Fixed 81 162

Mobile 483 966

Option Year 3

Device New Total Quantity

Fixed 60 222

Mobile 318 1284

Option Year 4

Device New Total Quantity

Fixed 0 222

Mobile 0 1284

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Satellite

For planning purposes, the following sites may require satellite connectivity: Djibouti, Wake Island, Diego Garcia, Guantanamo Bay

Base Year

Device New Total Quantity

Fixed 0 0

Mobile 0 0

Option Year 1

Device New Total Quantity

Fixed 0

Mobile 0

Option Year 2

Device New Total Quantity

Fixed 4 4

Mobile 24 24

Option Year 3

Device New Total Quantity

Fixed 4 8

Mobile 24 48

Option Year 4

Device New Total Quantity

Fixed 0 8

Mobile 0 48

For Fixed Facility Devices:

Nine-hundred seventy-one (971) fixed pedestals are being procured and will replace existing Automated Fuel Service Station pedestals and additional sites to be determined. Included in this requirement are spare/replacement inventory and not yet identified site installations.

Individual devices and SIM Cards do not need communication links until installed and tested.

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For Mobile Devices:

Five-thousand eight-hundred (5,800) mobile tablets are being procured and will be deployed and may include additional sites, subject to the approval of the monthly CDRL C0002:

Communications Connectivity Schedule.

The contractor shall track SIM deployment (CDRL C0003: SIM Deployment Report by DODAAC) Individual devices and SIM Cards do not need communication links until installed and tested.

Communication Connectivity Measurement

The contractor shall provide communication metrics for reliability, throughput and volume.

Communication Reliability

The contractor shall measure communication connectivity by the frequency of failure and the amount of time that it is not communicating with the EPOS Enterprise (CDRL C0004:

Communications Connectivity Reliability Reports). The contractor shall include the following factor:

Time to Recovery: The elapsed time (in minutes and seconds) at a single site that the pedestal or mobile device cannot communicate with the EPOS Enterprise.

Communication Throughput

The contractor shall report throughput measures that support timely processing and optimization of transactions to the EPOS Enterprise (CDRL C0005: Communication Throughput Reports).

Communication Volume

The contractor shall provide the volume and size of data for each SIM Card transmitted for a monthly reporting period (CDRL C0006: Communication Volume Reports).

Deliverables:

C0001: Communications Service C0002: Communications Connectivity Schedule C0003: SIM Deployment Report by DODAAC C0004: Communications Connectivity Reliability Reports C0005: Communication Throughput Reports C0006: Communication Volume Reports

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DELIVERABLES

Deliverable Requirements

The COR will review communication connectivity schedules and reports.

Unless otherwise indicated in a deliverable description, the Government will have ten (10) business days to review deliverables. If the Government has comments, the contractor shall have five (5) business days to make corrections to the deliverable and resubmit the deliverable to the Government. In the event that there are exceptional circumstances impacting the delivery of a CDRL item, the COR may grant up to a five (5) business day extension on the delivery of any CDRL item. To be granted an extension the contractor shall submit a written justification to the COR and Contracting Officer no less than two (2) business days in advance of the CDRL item due date.

All completed deliverables shall be delivered to the COR and/or Government individual identified for this effort. Except as specified in this requirement, the contractor shall use best commercial practices for formatting all deliverables. Electronic copies of all deliverables shall be sent to the COR via email in Microsoft Office compatible or Portable Document Format (PDF) formats. If deliverable exceeds email size limitations (10 MB), the deliverable shall be sent via Compact Disk (CD) or other media as appropriate for the size of the deliverable and approved by the COR.

Deliverables Schedule

Unless otherwise specified all delivery dates are in calendar days.

MASTER DELIVERABLES SCHEDULE

Reference Number Deliverable CDRL

ID# Deliverable Due Date Quantity Distribution

3.1 Communication

Services C0001

Test Setup 10 days after award. Implementation according to the schedule.

1 COR

3.2 Communications

Connectivity Schedule C0002

10 days after award, and every month 5 business days after the end of the month.

1 COR

3.2 SIM Deployment

Report by DODAAC C0003

10 days after award, and every month 5 business days after the end of the month.

1 COR

3.3.1 Communications Connectivity Reliability Reports

C0004

10 days after award, and every month 5 business days after the end of the month.

1 COR

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MASTER DELIVERABLES SCHEDULE

Reference Number Deliverable CDRL

ID# Deliverable Due Date Quantity Distribution

3.3.2 Communication

Throughput Reports C0005

10 days after award, and every month 5 business days after the end of the month.

1 COR

3.3.3 Communication

Volume Reports C0006

10 days after award, and every month 5 business days after the end of the month.

1 COR

PERFORMANCE REQUIREMENTS

Performance Measurements

The performance measurements to be used to assess the contractor’s performance will determine whether the contractor is performing at acceptable levels to allow for a 100% payment of invoices.

The performance measurements shall be based on timeliness and quality of the work and deliverables provided by the contractor. These measurements are defined as:

• Timeliness – The completion of taskings and/or the submission of deliverables within the schedule set forth by the Government

• Quality – The quality of work completed under the resulting tasking’s will be measured based on the Government’s determination of the validity, accuracy, clarity and usefulness of a deliverable or if the work performance met the expected outcomes as was communicated to the contractor by the Government

Performance Standards

The following performance standards will be used to support the requirements and will be used in evaluating performance and in determining the amount of the payment owed to the contractor.

Performance standards and ratings are designed to determine if performance exceeds, meets, or does not meet a given metric and acceptable quality level. The performance will be rated by the COR. These findings will be the basis for the amount paid using the ratings in the tables below.

Note: The application of these performance ratings or failure of the Government to apply these performance ratings does not waive any of the Government’s rights to damages.

Performance Standards

Good Performance meets or exceeds contract requirements in terms of timeliness and quality. The COR recommends and the Contracting Officer will make a determination to pay the contractor 100% of the invoice amount.

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Performance Standards

Fair

Performance meets contract requirements with either only minor performance issues or minor timeliness issues. The performance and/or timeliness issues do not adversely impact the mission of the Agency. The COR recommends and the Contracting Officer will make a determination to pay the contractor 90% of the invoice amount.

Poor

Performance narrowly meets contract requirements by at least one of the following: bordering on unacceptability in terms of or quality of performance, bordering on unacceptability in terms of timeliness, or potentially having an adverse impact on the mission of the Agency. The COR recommends and the Contracting Officer will make a determination to pay the contractor 80% of the invoice amount.

Unacceptable

Performance has been at a less than acceptable level in terms of timeliness or quality. Possible issues include, but are not limited to: missed milestones, low quality documents requiring multiple reviews and rewrites, significant or serious complaints submitted by the customers, documents that do not comply with acquisition or policy regulations, or one or more cure notices have been issued. Payment will be withheld pending resolution of cure notice(s).

Termination for default or cause may result.

The ratings, as described in the table above, will be based on the performance of the contractor on the timeliness and quality of the services provided using the rating scale for each criterion as shown below.

Timeliness Good Meets or exceeds contract requirements in terms of timeliness of delivery.

Fair Minor timeliness issues that do not adversely impact the mission of the Agency.

Poor Timeliness issues that are not minor and/or borders on unacceptability.

Adverse impact on the mission of the Agency is possible.

Unacceptable

Contractor failed to meet the timeliness requirements. Possible issues include, but are not limited to; one or more deliverables not submitted on time or missed milestones. One or more cure notices may have been issued by the Contracting Officer.

Quality

Good Meets or exceeds contract requirements in terms of quality of work performed.

Fair Performance meets contract requirements with only minor issues and the issues do not adversely impact the mission of the Agency.

Poor Performance narrowly meets contract requirements and either borders on unacceptability in terms of quality, or adverse impact on the mission of the Agency is possible.

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Quality

Unacceptable

Quality of performance has been at a less than acceptable level. Possible issues include, but are not limited to: low quality documents requiring multiple reviews and rewrites, significant or serious complaints submitted by the customers, documents that did not comply with acquisition or policy regulations or one or more cure notices have been issued by the Contracting Officer.

Inspection and Acceptance Criteria

Final inspection and acceptance of all deliverables will be performed at the place of delivery by the COR. The COR will inspect all deliverable content to ensure completeness, accuracy, legibility and conformance to requirements. At the discretion of the Government, inspection may include validation of hardware and operating system software through the use of automated tools and/or testing.

Government Oversight and Responsibilities

Contracting Officer:

The Contracting Officer (CO) will have the overall responsibility for the oversight and execution of requirements in accordance with the terms and conditions. The DLA CSO-C CO will ensure that the COR assigned to this effort is adequately trained to assume the duties in this role and will rely on the COR to provide information and recommendations as needed to support of this effort.

Contracting Officer’s Representative:

The Contracting Officer’s Representative (COR) responsibility is to monitor and inspect, report, and make recommendations to the DLA CSO-C CO regarding the quality of the contractor’s work performed or not performed for the proposed effort.

Performance Objectives

CDRL # Performance Objectives Acceptable Quality Level (AQL) Method of

Surveillance

C0001 Communication Services

• Best Coverage means a service that meet optimal reliability, throughput and volume metrics. Transmit and receive all data in most indoor and all outdoors, in cars, and in many buildings at optimal performance levels. Time outs occur very seldom.

100% Inspection

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CDRL # Performance Objectives Acceptable Quality Level (AQL) Method of

Surveillance

• Good Coverage means: Transmit and receive all data outdoors, in a car, and in some buildings with confidence. Time outs occur occasionally.

• No Coverage means: Less than Good quality coverage

C0002 Communications Connectivity Schedule

• Includes a schedule for communications connectivity by site by location as provided by the Government

100% Inspection

C0003 SIM Deployment Report by

DODAAC

• 100% accurate and timely reports delivered monthly 5 business days after the end of the month.

100% Inspection

C0004 Communications Connectivity Reliability Reports

• 100% accurate and timely reports delivered monthly 5 business days after the end of the month.

100% Inspection

C0005 Communication Throughput Reports

• 100% accurate and timely reports delivered monthly 5 business days after the end of the month.

100% Inspection

C0006 Communication Volume Reports

• 100% accurate and timely reports delivered monthly 5 business days after the end of the month.

100% Inspection

GENERAL INFORMATION

Government Remedies

The Contracting Officer will follow FAR 52.212-4, “Contract Terms and Conditions- Commercial Items” or 52.246-4, “Inspection of Services-Fixed Price” for contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

Type of Contract

This is a Firm Fixed Price award.

Contracting Officer’s Representative (COR)

Name: Anthony Sims

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Address: 8000 Jefferson Davis Hwy, Richmond, VA, 232987 Phone Number: 804-489-2135

Email: Anthony.sims@dla.mil

The COR monitors all technical aspects of the contract and assists in contract administration.

The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements. Performs inspections necessary in connection with written and oral communications with the contractor concerning technical aspects of issues written interpretations of technical requirements, including Government drawings, designs, specifications, and monitors contractor's performance and notifies both the Contracting Officer and contractor of any deficiencies. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

GOVERNMENT FURNISHED ITEMS AND SERVICES

The Government will not provide any items or services.

CONTRACTOR FURNISHED ITEMS AND SERVICES

The contractor shall furnish all items and services required to perform the tasks supporting this requirement.

3.4 Deliverables:

5.5 Performance Objectives