Past_Performance_Questionnaire_Attachment_J-2.pdf

Past Performance Questionnaire

ATTACHMENT J-2

EVALUATION SURVEY OF CONTRACTOR’S PAST PERFORMANCE FORM

You have been reported as having recent experience with the provider of resources supporting Program/Project Management Support Services for a variety of projects and initiatives either in the planning or execution phases. The U.S. Dept. of Education/Federal Student Aid (FSA) is evaluating proposals for Program/Project support services. These services encompass all areas of administrative and IT policy/planning including, but not limited to: capital planning, strategic planning, performance management, data management, information sharing, information security, training, enterprise resource management, business process re-engineering, IT transformation and strategy, organizational change management, and program management office support.

To help FSA evaluate the Vendor’s past performance, would you please fill out this short survey and identify yourself at the bottom of the form. Please return it electronically via email to:

FSAEAT@ed.gov. Questionnaire surveys are requested by 2:00PM, EST, September 14, 2016.

Thank you in advance for your assistance.

Name of Contractor: Contract No.:

Rating Instructions: In the column on the far right circle the number which corresponds to the performance rating for each category in the box on the left. Factors to be considered in evaluating each category are shown in the middle column. Circle the average score that best reflects all the factors considered, using a scale of 0 to 5, 5=Outstanding, 4=Excellent, 3=Good, 2=Fair, 1=Poor, and 0=Unsatisfactory (use N/A for not observed or inapplicable to your contract):

QUALITY

Compliance with contract requirements Staff were knowledgeable and training appropriately Technical expertise; understanding of technical issues Professionalism of key personnel Accuracy in diagnosing problems Reliability

N/A

Additional Comments

TIMELINESS OF

RESPONSE

Adherence to milestones Response was timely Response was appropriate Contractor-caused delays/problems Timely administration/billing and submission of accurate reports

N/A

COST

Effectiveness of contract management Project management and resource allocation; cost containment Cost of the contract versus the value and timeliness of services and products received

N/A

BUSINESS

RELATIONSHIP

Courtesy Effectiveness of solutions provided to your needs Responsiveness to problems associated with contractor’s behavior, activities or attitude Any awards to contractor for quality of work or termination’s for default or convenience Business-like concern for the interests of the customer/end-user Prompt notification of problems; close, professional working relationships to solve issues Maintaining qualified staff (Please cite specifically in the Additional Comments)

N/A

Overall, on a scale of 0-5, how satisfied were you with this service contractor? _____ Please give us an idea of the size and scope of the contract you described above:

Total dollar award - Length of contract -

Name: Your Function:

Organization: (Contracting Officer, Program Manager, etc.)

Fax: Email:

Phone: