Amended_Task_Order_0001_Request_for_Proposal-_EDNENFS-16-R-0004_Statement_of_Work_(SOW)_Attachment_J-7.pdf

Task Order 0001 Request for Proposal -EDENFS-16-R-0004

Amended Statement of Work (SOW) Attachment J-7

Subject to Availability of Funds

A. OBJECTIVE

The purpose of this SOW is to obtain the correct mix of Program/Project Management Support Services (PPMSS) resources, recognizing the work will entail a combination of low, moderate and highly complex PPMSS activities. The resources the contractor provides to deliver the PPMSS, must be able to proficiently adapt the Project Management Institute (PMI) project management body of knowledge (PMBOK) to align with the FSA lifecycle management methodology (LMM) tailored to the unique needs of the supported program or project. Also, these resources must be able to become valued members of the related acquisition teams (ATs) and become familiar enough with each program and project supported, to when necessary be able to back one another up and provide surge PPMSS to a specific effort.

B. BACKGROUND

1. The Federal Student Aid (FSA) Technology Office (TO) is concurrently leading the EIMS program. The Enterprise Identity Management Solution (EIMS) is an umbrella initiative with several strategically related projects focused on making provisioning and access management for FSA systems more efficient and secure for both privileged users (FSA and partners) and non-privileged users (students/borrowers).

2.EIMS applications cost effectively provide all, privileged (schools, institutional partners and others) and non-privileged (applicants, students and others) FSA users, significantly enhanced levels of security and privacy protection and will progressively incorporate other capabilities, e.g., soft tokens, biometrics, central sign-on, e-signature and other evolving technologies.

3. Recently, the EIMS program was restructured to consolidate the access and identity management system (AIMS), two-factor authentication (TFA) and person authentication service (PAS) projects. Being deployed capabilities, PAS, AIMS and TFA projects primarily involve ongoing operations and maintenance (O&M), enhancement, support and logistics activities. Each of these efforts involves separate investment plans which are consolidated into a programmatic plan.

C. WORK SCOPE

1. In a high quality manner and applying industry best practices and the PMI PMBOK framework, the contractor shall perform all PPMSS tasks required to support projects are conducted in a highly effective manner. PPMSS tasks, planned, in progress and completed shall be documented in periodic status reports (PSRs). Refer to deliverable #2 shown in enclosure (1).

The specific PPMSS required for covered program or projects will vary, but in general will include one or more of the following types of activities:

a. Be a knowledgeable and trusted advisor to supported FSA TO managers. Approach the performance of PPMSS with a mindset of continuous improvement and innovation, looking for opportunities to progressively improve the quality and effectiveness of program and project processes and procedures. Routinely capture and report on relevant program and project metrics.

b. Assist FSA TO managers with effectively managing key program, project and operational attributes, e.g., scope, schedule, cost, quality, risks, communications and resource planning.

Provide assistance with prioritization, scheduling, coordination and monitoring of activities associated with these efforts. Help identify, track, research and successfully resolved project and operational issues and problems; formulate and execute budgets and approved financial plans;

execute risk management and communication activities; and organize, store and manage program and project artifacts.

c. Prepare program, project and operational documents ensuring the content of the documents adhere to FSA LMM and other applicable standards, aligns with industry best practices and comply with regulatory requirements;, distribute these artifacts for review, capture comments, incorporate appropriate revisions; distribute final versions of documents, and retain these completed artifacts in designated repositories. Systematically process project deliverables received, monitoring these submissions for quality and timeliness and coordinate all reviews and exchanges required to get the deliverable to a state where it can be accepted by the assigned CO.

d. In a professional manner, interact with involved internal and external stakeholders; actively participate and facilitate program and project related meetings and other types of interfaces, and prepare and distribute minutes from exchanges; and when problems arise, assist determine root causes and identify and implement effective resolutions. Consistent with communication and risk plan content, ensure involved stakeholders are kept adequately informed.

e. As required by supported FSA TO managers and supporting contract staff, provide required acquisition support, e.g., develop technical specifications and requirements; participate in market research; help develop IGCEs; prepare acquisition and source selection plans; provide subject matter expertise to evaluators; and provide contract administration assistance.

f. Assist assessment, tracking, mitigation or elimination of project or operational risks. Review and critique disaster recovery procedures and contingency plans; support program, project and system audit activities and help develop responses to audit findings.

2. Realizing that depending on how the maturity state of a program or project, that the types of necessary activities and project documents may vary, ensure all required program, project and operational activities and documentation are completed in a sufficiently high quality and timely manner.

a. Types of activities that may need to be performed include, but are not limited to, participate in AT and other stakeholder meetings and engineering review board (ERM) and test and production readiness reviews; preparation of reports or correspondence with stakeholders; provide oversight;

analyze project schedules; facilitate meetings; assess risks; establish and efficiently organizing project information repositories; provide acquisition and logistics support; participate in post implementation reviews and perform project closeout(s).

b. Type of documentation that may need to be prepare include, but are not limited to, prepare or revised investment plans and requests, business case(s), exhibit 300s, project charters and other required LMM work products; prepare and revise scope, cost, risk, quality resource, communication, change, performance, master test, disaster recovery, system security, configuration, implementation, independent verification and validation (IVV), project monitoring, acquisition, source selection, transition and schedule management plans. Also, project schedules, risk logs, requirements, IGCEs, business impact analysis (BIA), performance, change control, lessons learned reports and other types of documents. Ensure individual project work streams remain aligned with underlying OMB, DoED and FSA reporting cycles.

D. OTHER

1. Assigned contractor resources shall be proficient at using the Microsoft (MS) Office Professional suite of applications and MS Project; experienced performing similar types of PPMSS work; and any contractor resource who performs the more complex types of tasks shall be possess a Project Management Professional (PMP) certification. Also, all assigned contractor resources shall possess sufficiently refined communication, teaming and other soft skills necessary for the resources to be able to work collaboratively, cooperatively and effectively with all involved stakeholders.

2. As a member of the related ATs, the contractor agrees to act in a manner consistent with Federal Acquisition Regulations (FAR) Part 1 expectations. Specifically, to communicate in an open and honest manner; to properly cooperate and collaborate with other AT members; to operate with trust and to work with other AT members to do ‘what makes sense’ and ‘wisely use available government resources’.

3. The contractor shall ensure its resources already possess or can easily obtain a government security clearance. Contractor resources designated as ‘key personnel’ may be required to obtain a 6C security clearance. The contractor shall coordinate closely with the contracting officer representative (COR) to obtain guidance on what type of security clearances will be required.

Any assigned contractor resource working onsite for 30 or more days shall be entitled to be issued a regular versus guest contractor badge.

4. All work shall be performed in the Washington DC metro area. No travel is anticipated to be required. Because several of the work activities must be performed onsite at the FSA headquarters location, FSA intends to provide onsite work space and related administrative resources, e.g., a computer, monitor, phone, work space, printing capabilities and other items, when applicable.

E. DELIVEABLES

The following table provides a summary of Task Order 0001 deliverables. Delivery dates for items 6-8 are contingent upon the project and project schedule. However, items 6-8shcdule delivery will be mutually agreed upon with the Program Manager (PM) and the awarded Contractor(s):

Deliverables Table

Report Description Contract Status Report

Number of Copies Due Dates

1) EPPM Project Updates 1-PPMSS CO

1-PPMSS COR

Weekly

2) Status report detailing accomplishments, next steps, risks and action items and copies of updates to EPPM

Weekly

3) ECPIC Project and Program Updates

Monthly

4) Updates or Revisions to EIMS Overview and PAS / FSA ID Overview

Monthly

5) consolidated status report providing summary of accomplishments, next steps and action items and copies of all other PM deliverables including *ECPIC updates

15th of each Monthly

6) Project Schedule and Revisions (mpp)

TBD

7) Project Management Plan including Cost Management, Resource Management, Schedule Management, Change Management, Risk Management, Requirements Management, Data Migration, Consolidated Testing Plans and Communications Management Plans.

TBD

8) All LMM Project Deliverables as included in the approved LMM tailoring Plan for the project or program which may include but are not limited to limited Meeting Minutes, Initiative / Vision Documents, Management Stage Gate presentations and materials, Technical Stage Gate presentations and materials, Requirements documentation, Market Research, Acquisitions materials, Memorandums of Understanding, Computer Matching Agreements, Privacy Impact Assessments, Privacy Threshold Analysis, Change Requests, Lessons Learned, Project Reporting (Cost, Schedule, Risk Log, Action Item Log), System of Record Notices, Interconnection Security Agreement (ISA), Operational Analysis, System Disposal and System Retirement documentation.

TBD

* ECPIC is the Department’s electronic system for entering information on a monthly basis on our capital investments. This would be covered by reporting in the SOW.

F. PERIOD OF PERFORMANCE

The Period of Performance for this task order (0001) shall be for one (1) year from the date of award.

G. PLACE OF PERFORMANCE

All work shall be performed in the Washington DC metro area. No travel is anticipated to be required.

H. GOVERNMENT FURNISHED PROPERTY (GFP) GOVERNMENT FURNISHED

INFORMANTION (GFI)

FSA will not provide Government Furnish property or Information under this task order

I. TECHNICAL AND CONTRACTING POINT OF CONTACT

A. Contracting Officer:

Monifa Coleman 830 First Street N.E.

Washington, DC20202

b. Contracting Officer’s Representative:

Name shall be provided at time of award 830 First Street N.E.

Washington, DC20202

J. TYPE OF CONTRACT

FSA will award a labor hour’s task order for this requirement.