EDE III Section J-Draft Attachment J.06 Logistics SOW.docx

C.4.4 Logistics

C.4.4.1 Integrated Logistics Support (ILS) The Contractor must plan, manage, control, execute, interface, and integrate an Integrated Logistics Support (ILS) program that addresses all elements of integrated logistics identified in this SOW.

The objective of the ILS Program is to execute and integrate support tasks to ensure the EDE program is fully supportable throughout its life cycle. The Contractor must support the FAA ILS Program by performing the tasks included in this section of this SOW.

C.4.4.1.1 ILS Program Planning CDRL L001: Integrated Support Plan The Contractor must establish and manage an integrated product support program that provides ILS for the EDE program. The Contractor must conduct the ILS Program in accordance with an FAA approved Integrated Support Plan (ISP). The ISP must define the lifecycle of the EDE as well as detail the Contractor’s plan for the ILS program. The Contractor must be responsible for ensuring that all sub-contractors and vendors comply with the requirements of the ISP. The Contractor will be the accountable party for each product(s) lifecycle to include both the Contractor’s and any other vendor (OEM) parts utilized in the buildup of said products. The ISP must also include a proposed vetting process for any other vendors to ensure items can be processed through the contract. The ISP will include the Contractor’s Logistics Management Information (LMI) plan. The Contractor may demonstrate compliance with the above requirement by providing the Government with either the applicable portions of their ISO 9000 series certification documentation or internal corporate documentation that support both the scope and intent of the ISP, as described in CDRL L001 The Contractor must update the FAA approved ISP, or the FAA approved applicable portions of their current ISO 9000 series documentation or internal corporate documentation. The Contactor must reflect approved changes emanating from program changes, reviews, and other actions affecting the integrated logistics aspects of this program. The Contractor must deliver the updated ISP/ISO 9000 series documentation or internal corporate documentation to the Government as required in accordance with the Contractor’s normal update process. The Contractor’s integrated support plan must contribute to the following maintenance concept:

a. FAA technicians will be trained and certified to perform the same on-site tasks as the Contractor's on-site service technicians perform during an assistance visit to a customer site(s).

b. The level of documentation and training provided to FAA technicians must be equivalent to the Contractor's on-site service technicians.

C.4.4.1.2 ILS Management An ILS Program will enable the Government to support EDE. In support of the ILS Program, the Contractor’s PM or ILS Manager must ensure that integrated logistics considerations and integrated logistics planning are integrated into the EDE Program. The Contractor’s PM or ILS Manager is responsible for:

a. Establishing tasks and milestones for planning, developing, and validating logistics support.

b. Planning and coordinating the efforts of the following functional logistics elements (1-9) and activities (10-11), which include:

1. Maintenance Planning.

2. Technical Data/Documentation.

3. Supply Support.

4. Support and Test Equipment.

5. Maintenance Support Facilities.

6. Direct Work Maintenance Staffing.

7. Training and Training Support.

8. Computer Resources Support.

9. Packaging, Handling, Storage, & Transportation.

10. Tracking equipment obsolescence and providing notification with recommendation; and

11. Tracking failures during installation.

c. Coordinating integrated logistics inputs to, and outputs from, the FAA ILS Manager, ILSMT, subcontractors/vendors and the Contractor’s internal management, engineering, manufacturing, financial, reliability, maintainability, quality control, field services, and contracts administration organizations.

C.4.4.1.3 ILS Management Team (ILSMT) The Contract must participate in an ILSMT consisting of a joint Government/Contractor sponsored team. The team will address the logistics and support services provided by the Contractor as part of the contract. The ILSMT should serve as the primary management vehicle for coordinating and monitoring integrated logistics for new systems/equipment (products) to ensure performance, controls to mitigate risk, timeliness of procurement orders, new equipment applicability and sustainment, and compliance with contractual requirements. The ILSMT should encompass all parties involved in integration planning and actions of logistics support to ensure system availability.

C.4.4.1.4 ILS Meetings and Conferences

C.4.4.1.4.1 Logistics Guidance Conference (LGC) The Contractor must participate with the Government representatives in a Logistics Guidance Conference (LGC) to be held at the Contractor's facility, and as requested by the COR. The LGC must be held within 30 calendar days after Contract Award and in conjunction with the PAC. The Contractor must co-chair the meeting with the FAA ILS Manager. The Contractor must present a LGC briefing to detail the Contractor’s approach to accomplishing integrated logistics tasks in accordance with this SOW.

C.4.4.1.4.2 Integrated Logistics Support Management Team (ILSMT) Meeting The Contractor must participate with the Government representatives in an ILSMT as requested by the COR. The ILSMT identifies the Contractor’s approach to accomplishing integrated logistics tasks. The ILSMT will define the management strategy for planning and developing efficient support for the EDE throughout its lifecycle.

C.4.4.2 Supply Support Supply support includes all the considerations necessary to ensure an optimally supportable materiel system with a defined supply support structure. Supply support includes the management actions, procedures, and techniques necessary to determine requirements to acquire, catalog, receive, store, transfer, issue and dispose of spares, repair parts, and supplies.

C.4.4.2.1 Spare Parts Lists The contractor must participate in the development of the documents listed in this section to ensure the EDE is supported throughout the lifecycle.

C.4.4.2.1.1 Recommended Spare Parts List (RSPL) CDRL L002: Recommended Spare Parts List

The Contractor must provide a recommended spare parts list for all EDE ordered under this contract. This list will be subject to review, modification, and approval by the Government. When ordered by the Government, the approved spares must be packaged separately and shipped as ordered to the order destination. The RSPL must have a “time to ship from factory” beside each recommended part. The FAA may, at its discretion, opt to not create its own CDLS warehouse but instead establish an agreed upon list with specific ship times that the vendor will honor.

C.4.4.2.1.2 Site Spare Parts List (SSPL) CDRL L003: Site Spare Parts List (SSPL)

The Contractor must provide a SSPL for all EDE and associated equipment ordered under this contract. The SSPL is a subset of the Recommended Spare Parts List. The SSPL will be specific to each system/product ordered. This list will be subject to review, modification, and approval by the Government.

C.4.4.2.1.3 Support Equipment Candidate List (SECL) CDRL L004: Support Equipment Candidate List

The Contractor must develop a SECL package that includes all support equipment/test equipment both common and special, required to inspect, test, calibrate, service, and repair the EDE and associated equipment at the installation site. The support equipment must also be listed on the Calibration Cycle Requirements Table of Appendix 1 of Order 6200.4H. The SECL is comprised of common and special equipment.

a. Common SECL items: Tool sets and test equipment available from multiple suppliers, such as metric and standard tool sets, volt-ohm-milliamp meters.

b. Special SECL items: Vendor specific tools; tools sets; meters; Human Machine Interface (HMI) device(s) and the software required by the HMI to inspect, test, calibrate, service, and repair the EDE and associated equipment at the installation site.

This list must include only the tools and test equipment required to perform authorized site maintenance tasks (e.g., fault isolation and replacement to the LRU level). The Contractor must ensure that the SECL data on the list agrees with the Contractor’s EDE technical documentation. This list will be subject to review, modification, and approval by the COR. The Contractor must submit an updated SECL to the Program Office for review and approval within 14 calendar days of any updates, or as requested by the Program Office.

C.4.4.2.1.4 Spare-Parts Peculiar List CDRL L005: Spare-Parts Peculiar List

The Contractor must deliver a Spare Parts Peculiar List detailing all items specified as part-peculiar in a Contractor determined format.

C.4.4.3 Maintenance C.4.4.3.1 Warranties The Contractor must furnish Warranty and Non-Warranty repairs for equipment and parts in accordance with the provisions of this section for EDE repairable items (on-site or shipped to vendor). The Contractor must have the capability and expertise necessary to repair all repairable items and components.

C.4.4.3.1.1 Warranty Repairs or Replacements The Contractor must clearly define their warranty (to include both parts and labor) for all EDE, and associated equipment, spare parts, and services ordered by the FAA under this contract. The Contractor must report and clearly identify all warranty repairs applicable to CDLS orders. This will enable the FAA Program Office and the FAA Logistics Center (FAALC) to correctly process requests for equipment, spare parts, and services. Additionally, the FAALC will be able to accomplish their management, tracking, and payment approval tasks.

For Warrantied equipment and parts the Contractor deems not covered under the warranty, the Contractor must provide a copy of the FAA Form 4650-12 to the CO/COR and provide supporting information in sufficient detail to prove that the cause of the failure was due to accidental damage by the FAA, tampering or modifying the item or if an asset is found to be serviceable cannot duplicate failure (No Fault Found), or a damage caused by Act of God.

C.4.4.3.1.2 Non-Warranty Repairs or Replacements The Contractor must clearly identify non-warranty repairs that apply to each EDE and associated equipment that is determined not to be under warranty.

The Contractor must restore LRUs to a serviceable operating condition and must meet the performance requirements of the Product Descriptions.

a. Contractor repair procedures must include the following:

1. Cleaning, visual inspection, bench tests, and fault isolation,

2. Disassembly as necessary to identify and accomplish required repairs or to establish the item as serviceable,

3. Reassembly, calibration, functionality testing, acceptance inspection, and preparation for shipment; and

4. All repaired LRUs must successfully undergo and pass Production Unit Testing (PUT) prior to being returned to the Government.

b. When the Contractor determines that an item cannot be repaired, the Contractor must promptly notify the CO/COR and submit rationale for that determination. If the CO/COR agrees that an item cannot be repaired, the CO/COR will provide disposition instructions for the item to the Contractor. If the CO/COR determines the item is a candidate for repair the Contractor will be directed to locate a repair resource.

c. LRU or parts with a value of $600 or above must be repaired if the part can be repaired for less than 50% of the current price. If the repair cost is over 50%, the part will be deemed expendable with COR or CO concurrence. If an item is at risk of being obsolete, then expendability (option to repair) rests with the COR.

d. All repairs must be made in accordance with the Contractor’s established shop methods and procedures developed for the EDE and associated equipment.

e. The Contractor must complete any Government approved modification to items required under this contract and not previously accomplished at the time of repair. Each modified item or LRU must meet form, fit, and function of the item that it replaces and be two-way interchangeable, e.g., unmodified items must operate in place of modified items and modified items must operate in place of unmodified items.

f. The Contractor must be responsible for the initial lay-in of piece parts and for obtaining replenishment units and spare piece parts required for use in the repair of failed items. These parts must remain the property of the Contractor at a designated CDLS warehouse location until incorporated into the repaired items at which time they become Government property. All parts removed during repair become the property of the Contractor.

g. The transportation costs for EDE repair parts determined to be non-warranty repairs will be reimbursed to the Contractor.

h. The turn-around-time for repair must be sufficient to ensure stock is available to comply with paragraph C.3.5.4.4, CDLS Delivery Requirements. If stock is not available, the non-warranty repair turnaround time must be the same as warranty repairs after receipt of a response from the CORorCO. For CDLS, the Contractor may purchase new assets to ensure that requirements can meet C.3.5.4.4, but no more than one year worth of stock, unless obsolescence is a factor, without COR pre-authorization.

i. Upon receipt of a failed LRU from an FAA site, the Contractor must induct the LRU for repair.

j. The Contractor must maintain the attached FAA Form 4650-12 with the failed LRU.

k. When the Contactor receives an order through the CDLS Web, the Contractor must ship the repaired LRU to the FAALC with a clean copy of the FAA Form 4650-12, Federal Express shipping label, and instructions inside the container within the specified timeframe outlined in the contract. [OR IF WAREHOUSE IS ESTABLISHED] The Contractor must keep all returned/repaired unit in the CDLS warehouse as an Exchange and Repair (E&R) serviceable asset, unless otherwise instructed by the FAALC Planner in which the item will be returned to the site as a Repair and Return (R&R).

l. When a defective part not covered under the 90-day Operational Support Warranty and is determined to be out of the scope of the warranty repair by the Contractor, the Contractor must provide a fixed repair cost to the CO/COR to determine if the LRU is to be returned to serviceable warranty status.

m. In the event a repair is required to return a defective LRU back into serviceable warranty status, the Contractor must bill the Non-Warranty Repair for the repair costs.

n. The Contractor must prepare their Packing List/Shipping Report/Invoice to include at a minimum the following information: the Contract Number, Serial Number, Task/Delivery Order, Item Description, and National Stock Number.

C.4.4.4 Logistics Management Information (LMI) The Contractor must deliver to the Government the data products contained in the CDRL/DI-FAA- L005. The data products must represent the system design configuration including systems, subsystems, components, assemblies, subassemblies, support and test equipment, and training equipment.

The Contractor must provide LMI data to the LRU level for all COTS, modified COTS, NDI, and developmental items. Data for temporary items are not required.

The Contractor must adhere to the data definitions, and data formats as described in the FAA Acquisition Management System (AMS) and Appendix B, MIL-PRF-49506, the attached LMI Data Products worksheets, and the Product Format. The Contractor must develop and deliver a LMI Plan, in contractor format, as an attachment to the ISP. The LMI plan must detail the Contractor’s plan for performing the logistics requirements specified in this SOW.

The Contractor must make maximum use of previously collected and analyzed data, and documentation prepared for COT/NDI hardware/components whenever possible.

C.4.4.4.1 LMI Data Reviews The Contractor must present LMI data for review at TIMs, program management reviews and logistics meetings.

C.4.4.4.2 LMI/Provisioning Guidance Conference (PGC) The Contractor must host and support the PGC as specified in the LMI Data Products. The conference, must be held at the Contractor’s facility, unless otherwise specified by the COR. The Contractor must ensure the participation of knowledgeable contractor/subcontractor personnel. A provisioning conference must be held not later than 30 days after contract award, and submission of the LMI data to the COR.

The purpose of the PGC is to review and refine the Contractor’s Recommended Spare Parts List (RSPL), delivered as a part of the Contractor’s proposal. The conference will also serve as a venue to ensure Contractor understanding of the logistics requirements specified in this SOW. The COR will prepare the agenda for the conference. The Contractor’s RSPL must include all critical parts that will take longer than 72-hours for shipment to an EDE site after issuance of a parts requisition.

SECTION J, ATTACHMENT J.06 LOGISTICS SOW

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The specific lead time for these items must be included in the RSPL, and any subsequent parts list.

At the provisioning conference the Contractor must make available for review technical data for the purpose of determining or identifying critical parts for designation as Priority (P1) items. Such technical data must include, but not limited to, equipment drawings, specifications, and performance data (historical and/or estimated) to include: MTBF; Mean-Time-To-Repair; (MTTR); and Availability and Reliability data, with OEM cross-reference documents.

During the provisioning conference, the Contractor must facilitate the following:

a. Make available to the Government all approved drawings (e.g., approved during a physical configuration audit), both proprietary and non-proprietary, for the Government to use as references. The Government will not copy or remove any proprietary data from the contractor’s facility.

b. Have copies of the Government approved Functional Configuration Audit/Physical Configuration Audit (FCA/PCA) documentation available for use as a reference. Make samples of systems, assemblies, and parts listed in the approved Parts Master File (PMF) available for examination for the duration of the conference.

c. Furnish technically knowledgeable personnel to disassemble the equipment to the extent required by the Government, and such tools as may be needed for disassembly/reassembly.

d. Provide facilities, e.g., office space, conference room, access to telephone/facsimile, etc., for the Government provisioning team and contractor personnel. The number of Government participants in the provisioning conference will be provided to the Contractor prior to the conference.

e. Ensure the participation of contractor personnel with detailed knowledge of the subject matter they represent, e.g., provisioning, provisioning technical documentation, hardware/software maintenance, engineering, and system design, etc.

At any time during the term of this contract, or any extension thereof, the Government reserves the right to order additional provisioning conferences and the updates to LMI data that will be required to support the provisioning conference.

As a result of the provisioning guidance conference the Contractor must ensure the availability of an after- market source of recommended spare parts and any recommended support equipment at the OEM/vendor’s national distribution sites.

The Contractor must provide a top-down hardware breakdown structure, to the LRU level, on all hardware. The Contractor must update the breakdown structure during the PGC. After the PGC, the Contractor must deliver the Final Breakdown Structure to the COR for review and approval.

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C.4.4.4.3 Depot Spares After the provisioning conference, the Government may order depot spares as required. The Contractor must package and ship the identified spares to the FAALC or the vendors’ depot.

C.4.4.4.4 Cataloging The Contractor must provide the information used for the screening of the Defense Logistic Information Service (DLIS) for National Stock Numbers (NSN) entered in the LMI database (Item Identification the Contractor must provide the information used for the screening of the DLIS for NSN entered in the LMI database (Item Identification).

Information may not be more than 60 days old from date of delivery. Screening results must be documented in the LMI Data Worksheet Data Table and must not be more than 60 days old when the LMI data is delivered. With Government approval, the Contractor may use a current personal computer- based parts list/software program for this requirement.

After completing the DLIS screening, the Contractor must provide (contract option) data required by the Government for Item Identification for items not cataloged.

Items identified as proprietary must be clearly marked and identified as PROPRIETARY.

C.4.4.5 Technical Support Services The Contractor must provide technical support services as requested by the CO/COR. This service must support the Program Office, FAALC, FAA Academy, FAA Second Level Engineering Support, and FAA Engineering Field Support.

This support will be provided through the Task Order process. The Contractor must respond within 24 hours of receipt of a request for assistance, and must consist of the following:

a. Engineering support services including but not limited to operation and maintenance of the EDE, equipment problem resolution, resolution of interface problems, and operational certification.

b. Hardware maintenance support services including hardware maintenance, repair, restoration, validation, verification, and supply support. The Contractor must replace or repair all failed LRUs.

c. Other Contractor support including, Configuration Management Plan, ISP, Training Materials, and any other contractor documentation as requested.

C.4.4.6 Documentation C.4.4.6.1 Commercial and Technical Documentation CDRL L007: Commercial Support Documentation (CSD)

a. The Contractor must provide, with each EDE, two (2) copies of the applicable Installation and Operations manual(s) and other such applicable hardware, software, and firmware documentation to the site. Electronic documents should be provided to the EDE program office. The Government must have full and complete rights to all system software, system hardware, system firmware and all supporting documentation.

b. The Government must have the right to reproduce, copy, alter, use, modify, all data, documentation, software, hardware, and firmware. The Government agrees to maintain this data in a secure manner and agrees not to divulge the data to any competitors. The manufacturer must be required to license the Government to use all applicable software.

c. When requested, the Contractor must provide the Government copies of all documentation for the current version as of the delivery date and as defined in CDRL/DI-FAA-L007 for the vendor’s Product as listed in Schedule B of this contract. This delivery must constitute the Documentation Baseline for the vendor Product Line. After delivery of the above baseline set, the Contractor must deliver updates in accordance with the Contractor’s normal update process and schedule.

d. The Contractor must provide commercial technical instruction books to support system troubleshooting and site maintenance to maintain the EDE and associated equipment. The EDE instruction books must include a level of detail on the equipment and their interaction to provide a thorough understanding of all EDE and associated equipment and its functions. The level of detail must enable the technician to identify the failure as an equipment failure and enable the technician to isolate the failure to the LRU. The documentation must be delivered as defined in CDRL L007: Commercial Support Documentation. The documentation must consist of, at a minimum, the documentation listed below:

1. Operator manuals,

2. Special support equipment documentation,

3. Maintenance manuals,

4. Technical Instruction Books,

5. Supplemental Technical data sheets,

6. Repair Parts Supply Documentation,

7. Field Service Bulletins, and

8. OEM Part Numbers/Interchangeability: Parts Manual/Origin of Components: Parts Manuals must contain the Company name of the actual manufacturer of the part as well as the manufactures’ part number. Examples of such items are belts, hoses, filters, relays, radiators, load banks, day tanks, and major external components such as water pumps, starters, alternators, injector pumps, etc.

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C.4.4.6.2 Point-of-Contact The Contractor must identify an individual to serve as a single point of contact for all technical instruction book issues.

C.4.4.6.3 New Technology and Commercial and Technical Documentation The Contractor must offer equipment with new technology, new capabilities, or improved performance to the Government within six (6) months of its commercial availability. The Government may, at its option, choose to modify the contract to include this equipment. If component/equipment changes are accepted by the FAA, all Commercial Technical Documentation and Personnel Qualifications Report, for the new equipment must be furnished to the Government prior to the delivery of the new equipment. The Contractor’s Service Representatives must be fully trained on the new equipment, and start-up procedures for the new equipment must be furnished prior to the delivery of the equipment to the Government. All materials provided to the Government must be free of all encumbrances to include any prohibition on reproduction or use by the FAA for official Government purposes.

NOTE: Training documentation requirements are addressed in Section C.4.5

C.4.4.6.4 Technical and Administrative Supply Support Assistance The Contractor must provide hardware, software, and firmware technical assistance to the FAA as directed by the FAA CO/COR, for technical documentation, engineering, operational, logistical supply support, and maintenance support of hardware and software/firmware not already included elsewhere in the contract. Technical and administrative assistance is required 24/7, including after hours, weekends, and holidays.

Technical assistance includes, but is not limited to:

a. Establishment of a telephone service which provides technical experts who are fully prepared and equipped to provide guidance to FAA personnel in resolving engineering requests, operational support, logistical supply support, maintenance support and special design for adverse conditions.

b. Once a request is made, the Contractor’s technical experts must respond to the request within four (4) working hours from the time that the request is received.

C.4.4.7 Contractor Depot Logistics Support (CDLS) The Contractor must establish CDLS parts support for the FAA EDE and associated ancillary equipment purchased under this Contract. This service must commence with the expiration of the warranty for each EDE purchased. The FAALC assigned depot COR will manage and provide oversight for the depot repair/replacement program.

The Contractor must furnish all labor, supervision, materials, piece parts, equipment, tools, and services required to perform depot-level repair of system hardware, software, and ancillary equipment at the Contractor’s facility, and include shipment from the Contractor’s facility to Government facilities. The Contractor as directed must provide parts delivery services to facilities located throughout CONUS and OCONUS. This includes but is not limited to:

1. The states of Alaska and Hawaii.

2. Puerto Rico, the Northern Mariana Islands, American Samoa, the Bahamas, Guam, and the US Virgin Islands.

Field sites will order operational replacement parts through the FAALC LCSS system. The FAALC Planner (formally known as the Item Manager) will post the order to the CDLS Website for contractor fulfillment. If a part is to be returned for repair, the FAALC Planner will provide the site with a prepaid Return Material Authorization (RMA) # and shipping instructions from the contractor for the return. The Contractor must provide cumulative list of all documented repairs, see CDRL/DID, DI-FAA-M003. Shipping cost for the returned part to the contractor must be charged as a separate line item on the repair invoice and identified by the LCSS requisition number. Repaired or replacement parts must be shipped prepaid to the FOB destination with shipping charges identified by the LCSS requisition number.

When the Contractor receives an order through the CDLS Web, the Contractor must ship a repaired LRU or replacement part to the site address on the order with a clean copy of a FAA Form 4650- 12, Federal Express shipping label (for RMAs), and instructions inside the container on how to return repairable parts, within the specified delivery timeframes outlined in the contract. The Contractor must keep and store all returned/repairable parts in the CDLS warehouse as an Exchange and Repair (E&R) serviceable asset, unless otherwise instructed by the Planner in which the item will be returned to the site as a Repair and Return (R&R). Exchange and Repair (E&R) or replacement parts will be stored in CDLS and used to support EDE requirements at designated facilities as requested through the CDLS Website.

C.4.4.7.1 CDLS General This section defines requirements for CDLS parts program management, development and delivery of documentation and planning efforts for the CDLS service to support the FAA EDE and associated equipment ordered under this contract. The Contractor must furnish the labor, facilities, materials, and equipment (except GFE) necessary to provide depot level repair and supply support.

C.4.4.7.2 CDLS Program Management When a ILS Program Manager is required the Contractor will assign a qualified individual to provide control, coordination, and oversight of the CDLS warehouse and its activities. The manager must develop a process to ensure that parts are available when needed. They must have technical experience and the authority to ensure efficient warehouse processes are executed that focus on results, and leverage technology and strategies to quickly meet Government requirements. The ILS Program Manager must be the single focal point within the Contractor's organization for all CDLS program work.

This service must commence upon the expiration of the warranty for each EDE system/ product purchased. The ILS Program Manager must plan for a minimum of one quarter of a year’s stock by tracking site requirements and MTBF. The Contractor must take into consideration long lead times, obsolescence, and economies of scale purchasing, when ordering new stock or repairing parts which can adjust the minimum stock levels. Anomalies will be discussed with the FAALC COR to determine future action.

C.4.4.7.2.1 CDLS Program Reports CDLS Reports, CDRL M003 The Contractor must report and maintain cumulative CDLS spreadsheets. The Contractor must provide an accurate/up to date reports that list all CDLS orders for the current month, a cumulative list of all CDLS orders during the contract, an inventory of government owned CDLS parts managed and maintained at the Contractors facility, and a cumulative CDLS obsolescence parts report.

The Contractor must provide one copy of each status report to the following Government officials.

a. CO

b. COR

c. CDLS COR

C.4.4.7.3 CDLS Management Review (CDLSMR) The Contractor must hold one post award CDLSMR conference in conjunction with the PAC and with the ILSMT Conference. The CDLSMR will review/resolve supply support concerns, technical assistance concerns, cost, and schedule issues, and overall CDLS as requested by the COR. Thereafter, the CDLSMR must be held concurrently with the PMR, or at the discretion of the COR.

C.4.4.7.4 CDLS Requirements The Contractor must provide CDLS support for the FAA EDE and associated equipment purchased under this contract. This service must commence upon the expiration of the warranty for each engine generator purchased. Complete supply support includes issuing serviceable hardware, or parts for all EDE ordered under this contract. If a form, fit, and function part is utilized for the replacement part on an EDE, the BOM must be updated and submitted to the FAA or reflected on the vendors website, field service bulletins, software, firmware, and spare parts for EDE purchases throughout the contract period.

In the event an Exchange and Repair (E&R) or Repair and Return (R&R) part can be repaired for less than 50% of the current price, assuming the item’s price is $600 or above, the part must be repaired. If the repair cost is over 50%, the part will be deemed expendable with COR or CO concurrence. If an item is at risk of being obsolete, then expendability rests with the COR. The Contractor must notify the FAA of all parts that are approaching End of Life (Obsolescence) as identified in CDLS Program Reports and CDRL/DID M003. The Contractor must adhere to the shipping response times identified in CDLS Delivery Requirements for stocked items purchased throughout the contract.

The Contractor must furnish all qualified labor, supervision, materials, equipment, tools, appliances, space, and services necessary to repair or provide timely replacement parts or components of the equipment, to include any special tools and test equipment delivered by the Contractor to support the equipment.

The Contractor is responsible for the internal research and support to include the repair and replacement of existing parts. The Contractor will notify the FAA during each PMR through an obsolescence report.

The Contractor must furnish all, test equipment, spares, parts, software, and any other technical or administrative support necessary to provide the required CDLS.

The Contractor must develop a complete RSPL for CDLS. The FAA will participate in the list development and will approve both the range and depth of all CDLS spares.

The Contractor must maintain and ensure that the list is current and up-to-date, in response to modifications made to the Contractor’s commercial product and PRIME, modifications to procedures required to inspect, test, calibrate, service, and repair the EDE, and EDE-associated equipment at the installation site, or when changes are made to the contract CLINs that introduce new variations of equipment into the FAA inventory and submit it to the COR for approval. This list must include Original Equipment Manufacturers (OEM) part numbers, long lead items, and notification of obsolete part numbers, and their replacement.

C.4.4.7.4.1 CDLS Storage Warehouse The Contractor must furnish and manage a CDLS storage warehouse to store CDLS parts to sufficiently support field requirements within the delivery times identified in CDLS Delivery Requirements. This storage space must be established to facilitate the rapid deployment and temporary storage of piece parts and associated equipment for field repair requirements. Sizing of the space must be commensurate to the amount of equipment deemed necessary, based upon the total orders from the contract during the duration of the contract. The Contractor must monitor usage (Mean-Time-Between-Failure (MTBF)), long lead items, and obsolescence and stock accordingly. The CDLS warehouse space must be a secure area with access door(s) sized to allow free movement of EDE equipment and accessories through the portal. Only personnel authorized by the PM or COR are permitted within this secure area. Emergency distribution services must be available 24 hours, seven (7) days a week, including guaranteed, on-time shipping and forty-eight

(48) hours turn-around distribution capability.

The CDLS Inventory requirements will include:

a. Inventory tracking, quality control measures and dedicated customer service staff,

b. A warehouse management system to manage and control the daily warehouse operations from the moment a part enters the warehouse to the moment it leaves. (e.g., receiving, inventory control, order processing and traceability),

c. Ability to receive defective items directly from the field for repair or evaluation,

d. Provide all packaging, packaging supplies, custom packaging, ocean containers, ocean container loading, crates, boxes, crating, boxing, skids, and specialty skids; (Reference Section D, Packaging and Marking); and

e. Coordinate the logistics of required shipping paperwork, application of all necessary markings.

C.4.4.7.4.2 Web-based Requisition Interface Procedures The Contractor must utilize the FAA Logistics Center (FAALC) CDLS vendor interface, known as the CDLS Web, see Attachment J.13, CDLS User Guide. All requisitions will be directed to the Contractor’s Point of Contact (POC) by means of Web-based copy of the requisition. The Contractor must complete all appropriate interface data fields; provide the required asset and asset return information, as well as any associated shipping information daily. The Contractor must monitor the Web-based tool for requisitions a minimum of every two (2) hours during standard working hours, defined as 8:00 am – 5:00 pm (CT), Monday – Friday, excluding weekends and Federal Holidays. The Contractor must provide a designated point of contact, by name and telephone number, who can be contacted at any time 24/7 if immediate shipment of an asset to a site is required, outside of the above standard working hours.

The Contractor must provide an RMA to the ordering site for E&R or R&R assets regarding the returned item(s) to receive returned assemblies from the sites and record information as identified in C.3.5.2.1, CDLS Program Reports, and CDRL/DID M003.

C.4.4.7.4.3 CDLS Definitions The following definitions are applicable:

a. Lowest Replaceable Unit (LRU): An essential support item that is removed and replaced at field level to restore the end item to operationally ready condition. The Contractor must procure Components/Piece parts required to support the repair of a returned LRU.

b. Serviceable Item: The condition of an item in a good state of preservation that can be placed in service in accordance with applicable manufacturer's overhaul limits and instructions and/or pertinent regulations of the FAA without repair.

c. Expendable Item: Any hardware LRU that can be removed and replaced to restore the system. An expendable LRU possesses characteristics, qualities, and low cost that makes it uneconomical to restore the defective LRU. The Contractor must procure expendables to support the repair and restoration of the CDLS systems supported. Expendables must be identical in form, fit and function to the original item.

d. Consumable Item: Any item that can be removed and replaced to restore the system. A consumable item is a low cost, non-repairable item, such as fuses, light bulbs, knobs, resistors, wire, battery terminal lugs, etc.

e. Exchange and Repair: Any hardware LRU, except expendable/consumable that when failure occurs, beyond the capability of the site technician, is returned to the Contractor after a serviceable item is received on-site. The designation of an item of supply as E&R indicates the logistics status assigned for inventory management purposes rather than the physical condition of an item. A serviceable item is sent from the Contractor to a FAA field facility upon request by the FAA Logistics Center (FAALC) Planner; and an unserviceable item is returned to the repair facility (Contractor) in exchange for the serviceable item, unless otherwise authorized.

f. Repair and Return (R&R): Any hardware LRU, except expendable/consumable that when failure occurs, beyond the capability of the site technician, is returned to the Contractor for repair and return to the facility due to item not available from stock or cannot be procured in sufficient time to satisfy the requirement.

g. Test: A test or check of equipment in its operational (or functional) environment, using equipment, procedures, and limits specified in applicable authorized manufacturer publications, manuals, specifications, and technical orders, or FAA authorized changes in procedures and limits.

C.4.4.7.4.4 CDLS Delivery Requirements The following priorities must apply for delivery of all items. The designation of priority delivery must be made by the assigned FAALC Planner. The Contractor must ship parts with the FAA priorities system, as defined below.

Priority 1: This priority is required when an extreme emergency condition exists. The situation (as judged by the supervisor or appropriately designated representative) is such that an extremely critical emergency exists which, if not corrected, has the very high potential for creating a real and present danger to the flying public. It will be used when either the prime or standby equipment is inoperative or when a facility is operating at reduced performance that adversely affects air traffic control operations. Shipment to the designated facility is to be made within twenty-four hours after receipt of notification to the vendor via the CDLS web or by the FAALC Planner. The Contractor is required to meet the delivery requirements associated with each requisition shipping priority for replacement spares and repaired parts.

Priority 2: This priority is required when an emergency condition is determined to exist. This condition exists when a facility is operating with substandard equipment or other operating conditions indicate an imminent facility failure or outage. The situation (as judged by the supervisor or appropriately designated representative) is such that a critical emergency exists which, if not corrected, has high potential for creating a real and present danger to the flying public or a disruption to the safe and expeditious flow of the nation’s air traffic. Shipment to the designated facility is to be made within 48 hours after receipt of notification to the vendor via the CDLS web or by the FAALC Planner.

Priority 5: This is a routine requirement or stock replenishment. Shipment to the designated facility is to be made within eight (8) working days after receipt of notification to the vendor via the CDLS web or by the FAALC Planner. Except as authorized herein, requisitions placed on the FAA Logistics Center by operational NAS maintenance facilities, agency administrative offices, etc., should be placed using a P-5 requisition designation. Under unusual circumstances, listed below, it may become necessary to obtain support using other than a P-5 requisition.

The Contractor must provide the FAA a 24-hour, seven (7) days a week point of contact, to include: name, phone number, and FAX number. The Contractor must fax or e-mail a shipping confirmation to AJW-L800 the FAALC Planner.

C.4.4.7.4.5 Technical and Administrative Supply Support Assistance The Contractor must provide hardware, software, and firmware technical assistance to the FAA as directed by the FAA CO/COR, for technical documentation, engineering, operational, logistical supply support, and maintenance support of hardware and software/firmware not already included elsewhere in the contract as defined in section C.3.4.6.4, Technical and Administrative Supply Support Assistance. Technical and administrative assistance is required 24/7, including after hours, weekends, and holidays.

Technical assistance includes, but is not limited to:

a. Establishment of a telephone service which provides technical experts who are fully prepared and equipped to provide guidance to FAA personnel in resolving engineering requests, operational support, logistical supply support, maintenance support and special design for adverse conditions.

b. Once a request is made, the Contractor’s technical expert must respond within four (4) working hours.

C.4.4.7.4.6 Shipment of CDLS Items Upon request by the COR, the Contractor must ship a serviceable item to the designated Government field facility. Shipping priority for those items must be furnished by the assigned FAALC Planner through the CDLS Web site. The Contractor must provide a Returned Material Authorization (RMA) number with the asset for E&R or R&R items if the item requires return shipment to the Contractor for repair or evaluation. Transportation charges must be listed as a separate item on all invoices. If the items’ shipping charges for any one destination exceed $100, a copy of the waybill must be provided with the invoice. Method of shipment must be commensurate with the designated priority of the requirement and may be specifically designated by the assigned FAALC Planner. Contractor must use a traceable means of shipment. For all OCONUS shipments, any projected shipping times which do not meet the priority associated windows (e.g., P1 will not make the 24-hour window) the Contractor must immediately reach out to the CDLS COR to resolve issue and/or find other methods for delivery.

C.4.4.7.4.7 CDLS Packing, Handling, Storage and Transportation Refer to Section D, paragraph D.1 (Packing and Packaging), for detailed information on CDLS Equipment Preservation, Packaging, and Packing.

C.4.4.7.4.8 FAA Field Personnel Operating Procedures The outlined operating procedures were designed to make the requisitioning process as transparent as possible to field operating offices. Whenever possible, standard requisitioning procedures must be used.

The Logistics Supply Support System (LCSS) (on-line) requisitioning procedures augmented with FAALC 24-hour priority desk telephone service (Customer Care Center 1-888-322-9824) will be used. Field requirements received by the FAALC will be processed direct to the Contractor via the FAALC’s CDLS Web- based LCSS interface CDLS Web.

All field requirements for support must contain the item part number, item description, serial number (when applicable), and Model and Make for failed units. The ‘Application To’ (APP-TO) description must be included in the appropriate field when ordering items through LCSS or through the priority desk. When shipment is desired to a facility other than the Supply Support Code designation, this should be so indicated. Identification of Planner number on the requisition will expedite the processing of requisitions for non-cataloged items.

Requisition for non-cataloged parts will be processed in the same manner as for parts that can be identified by a NSN or IFS Part Number. A part number that has three or more non-cataloged requisitions must be evaluated for possible cataloging. For additional information, contact the FAALC Planner.

Notifications of requisition status, including cancellations or status for E&R/R&R items, will be provided to the requisitioner by the Planner via LCSS.

Repairable units on all E&R/R&R transactions will be returned directly to the Contractor. The Contractor must provide return authorization documents (RMA) for each shipment. The Contractor must track the return of the repairable items and advise the Planner of non-receipt. Note: Return of repairable items must be shipped by traceable means and accomplished within 21 calendar days after receipt of the serviceable items. The Contractor must provide the FAALC Planner with a list of failed LRUs not returned to the Contractor’s facility within 30 calendar days after shipment of serviceable asset. This list must include the LCSS Order Number, Supply Support Code (SSC), IFS/NSN/part number and point of contact (POC). The FAALC Planner will then contact the field POC to ascertain disposition of asset.

If the CDLS Web-based application is temporarily unavailable and an urgent need for shipment of an asset exists, the requisition may be identified to the Contractor by the FAALC Planner via telephone contact (numbers to be provided at the Logistics Guidance Conference), and fax of a FAA Form 4650-12 (Material Requisition/Issue Receipt). The document will include a tracking number. Shipment is not authorized until the Contractor has received a fax/email or an electronic transmittal of the requisition from the FAALC Planner.