ECMM DRAFT PWS 12-3-24.docx

AIR FORCE EXPEDITIONARY/ CONTINGENCY MEDICAL MATERIEL (ECMM) SERVICES

PERFORMANCE-BASED WORK STATEMENT

The United States Air Force (USAF), Air National Guard (ANG), United States Army, and PROJECT JANUS

FAXXX-XX-X-00XX

03 December 2024

Table of Contents

1.4 Period of Performance 6

1. DESCRIPTION OF SERVICES

1.1 Introduction

1.1.1 ECMM, for the purpose of this document, consists of the following: full-scale logistical, deployment, sustainment, reconstitution, production, and life cycle management services of United States Air Force (USAF) War Reserve Materiel (WRM), Army Pre-positioned Stocks (APS) and Army Unit Deployment Packages (UDP), routine inventory management services for AF Installation Home Station Medical Response (HSMR), Army APS and Army UDP assets, and as-needed support of customer-owned contingency assets in support of a variety of routine real-world and exercise mission requirements. The same level of support is required to support unpredictable mission requirements as directed and pertaining to contingency operations and disaster response to include, but not limited to, military action, humanitarian relief, pandemic/health crisis response, or other unforeseen circumstances where the use of ECMM is deemed appropriate by the Government.

1.1.2 Contractor services shall be performed at Department of Defense (DoD) locations outlined in Appendix D, Appendix F1, Appendix F2, Paragraph 2.2.1.3, and Section 2.4. The services provided on this contract support the USAF, Air Force Reserve Command (AFRC), Air National Guard (ANG), United States Army (USA), and the JANUS Project (not an acronym). The ECMM program is designed to provide medical logistics and biomedical equipment repair services at designated locations while additionally providing adequate on-site support to meet mission requirements through a regional or travel-based model of support for locations determined to not require full-time staffing.

1.1.3 This is a non-personal services contract. The Government will neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. The Contractor shall manage its employees and guard against any actions that are of the nature of personal services or give the perception of personal services. The Contractor shall notify the Contracting Officer (CO) immediately if they perceive any actions constitute personal services. These services shall not be used to perform any Inherently Governmental Functions.

1.2 Background

1.2.1 The initial ECMM contract was maintained by the Army Medical Command. In October of 2015, The Air Force Installation Contracting Agency established a Medical Enterprise Support Plan to provide contracting support to the Air Force Medical Service (AFMS) in 2018 and began the primary contracting agency for Air Force Medical Portfolio, Category 10. ECMM was developed as a requirement to support AFMS. The requirements for ECMM include in-garrison sustainment, maintenance, deployment, and reconstitution of War Reserve Materiel (WRM) at Consolidated Storage and Deployment Centers (CSDCs) and Military Treatment Facilities, both in-garrison and travel maintenance and logistical support throughout the continental United States (CONUS). In addition, ECMM has provided Subject Matter Expertise (SME) to for WRM functions directly supporting Air Combat Command (ACC), Air Mobility Command (AMC), and Air Force Special Operations Command (AFSOC), as well as Force Health Protection (FHP), Home Station Medical Response (HSMR), Army APS and Army UDP.

1.3 Scope

1.3.1 The Contractor shall provide qualified personnel, services, and expertise to provide analytical and management support, medical logistics support, and general warehousing services to assemble, manage, support, maintain, repair, calibrate, deploy, reconstitute, and sustain ECMM assemblages (including all components) in predetermined and standardized configurations. An assemblage is an authorized (and approved) allowance listing of equipment and supplies (medical and non-medical) which are necessary to equip, operate, maintain, and provide health service support activities across a full range of military and humanitarian operations. The Contractor will provide services to staffed and unstaffed USAF, AFRC, ANG, United States Army Medical Materiel Agency (USAMMA), and JANUS installations within the continental United States (CONUS). This includes the capability to quickly support a surge in workload for contingency, humanitarian, and exercise operations.

1.3.2 All work shall be performed in accordance with the most current versions of Air Force Instruction (AFI) 41-201, AFMAN 41-209, AFMAN 41-216, Technical Order (T.O.) 13C7-34-2-1, and any corresponding Air Force Medical Command (AFMEDCOM) or Army supplemental ECMM guidance as provided by the CO/COR, Army Regulation (AR) 40-61 Medical Logistics Policies and Procedures, AR 530-1 Operations Security, AR 710-1 Supply Policy, AR 735-5 Policies and Procedures for Property Accountability, Cold Chain Management, http://www.cdc.gov/, DoD Unique Identification (UID) Program (DoDD 8320.03 and DoDI 8320.04), https://www.hsdl.org, officer responsibility, https://www.gpo.gov, and Supply Bulletin (SB) 8-75 series. In the event AFMAN 41-209 or AFMAN 41-216 are updated or rescinded, the Contractor shall use the appropriate policy as provided by the COR or Contract Officer (CO). The Contractor shall maintain current versions of all applicable directives and ensure compliance with the same.

1.3.3 ECMM capabilities as reflected in Appendix N and Appendix Y are static representation of AFMS WRM assets and where they are postured as of date printed. The Medical Manpower, Equipment Force Packaging Responsible Agencies (MEFPAK/MRAs), in collaboration with AF Medical Logistics and Readiness Divisions, determine strategic positioning of capabilities to meet Combatant Commander (COCOM) Operations Plan (OPLAN) requirements worldwide. Worldwide positioning of WRM assemblages can change based upon mission requirements. Additionally, assemblage updates and/or modernizations driving significant allowance standard changes frequently occur, leading to additional workload as well as the development of transition plans, capability updates, and/or Unit Type Code (UTC) nomenclature changes at the affected sites. Significant shifts in workload from one site to another due to the need for strategic repositioning of assets will be coordinated with contract leadership to establish suitable timelines, not to exceed 90 days, for transition to ensure no degradation of services.

1.4 Period of Performance

1.4.1 The Ordering Period for this contract shall be for one base year with two one-year option periods and one 6-month extension option that may be exercised in accordance with (IAW) Federal Acquisition Regulation (FAR) 52.217-8. The Period of Performance reads as follows:

Base Period: 01 February 2026 – 31 January 2027 Option Period I: 01 February 2027 – 31 January 2028 Option Period II: 01 February 2028 – 31 January 2029 6-month Extension Option: 01 February 2029 – 31 July 2029

2. SPECIFIC TASKS

The Contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and non-personal services necessary to perform ECMM services as defined in this Performance Work Statement (PWS), apart from items specified as Government-Furnished Property (GFP)/Government-Furnished Equipment (GFE) in Section 4 of this PWS. The Contractor shall, without exception, perform to the standards set forth in this contract, in all areas identified below, furnishing the services required by the Government. The Contractor shall prioritize, manage, and execute multiple planned and unplanned requirements with varying degrees of complexity at sites across the continental United States (CONUS), ensuring timely and thorough completion at all times throughout the life of this contract.

The Contractor shall provide comprehensive In-Garrison ECMM services for AF CSDCs (Port San Antonio, Charleston, & Travis AFB) and staffed AF sites, routine planned travel to provide ECMM services for unstaffed AF CONUS sites, as well as unplanned travel and/or surge capabilities to meet unforeseen or acute AF mission requirements. Additionally, the Contractor shall provide ECMM services for the JANUS program, ECMM services for the ANG, and ECMM services for the Army. The Contractor shall submit documentation IAW CDRL A007 and CDRL A008 and associated DIDs.

2.1 The United States Air Force

2.1.1 ECMM Services for In-Garrison (staffed) Sites

A site is considered “Staffed” when it is the primary duty location of an ECMM contract employee, AF sites requiring In-Garrison service are outlined in Appendix E, “In-Garrison Site List.” Any additional sites that are staffed by the Contractor will also be required to meet In-Garrison service level expectations and Performance Objectives. The Contractor shall understand the fluidity of the ECMM program and plan to accommodate changes to their staffing requirements in the event of required realignment and/or shifts in pre-positioned ECMM assemblages to meet strategic objectives and the needs of the AF. Any major shift in requirement outside of routine program growth or realignment efforts will be coordinated with Contractor, with timelines for implementation being negotiated with the CO, COR, and contract PM as appropriate on a case-by-case basis. The Contractor will provide a Comprehensive Staffing Plan NLT 30 days after contract award and within 10 working days when changes are made thereafter IAW CDRL A011 and associated DID.

2.1.1.1 General Responsibilities

2.1.1.1.1 The Contractor shall develop, maintain, and execute all ECMM-related programs in accordance with the most recently published AF, DoD, Federal, State, and local guidance, including but not limited to the following programs and all related activities: Inventory Management, Quality Control/Self-Inspection, Dated Item Management, Excess Materiel Management, Disposal and Destruction, Controlled Medical Item Management, Hazardous Waste Management, Biomedical Equipment Management to include scheduled and unscheduled maintenance of both assigned medical and non-medical equipment items, Information Management/Information Technology (IM/IT) Management, Radio/Communication Management, and Shelf-Life Extension Program (SLEP).

2.1.1.1.2 The Contractor is responsible for maintaining and securing the readiness of ECMM assemblages for operational use (real-world/exercise requirements) and in accordance with associated Designed Operational Capability (DOC) statement response times and guidelines. Activities include but are not limited to packing, crating (including procurement of required materials), shipping/cargo movement, inventorying, receiving supplies and equipment, biomedical equipment maintenance, HAZMAT management, along with removal and replacement of unserviceable supply and equipment, palletization, cargo marshaling, reconstitution efforts, and modernization operations as mission requires. A varying quantity and mix of assets are designated as “high priority” and therefore are required to be maintained in a heightened state of readiness to meet mission requirements at a moment’s notice; the list of these assets, current as of the writing of this document, are provided in Appendix R(a), R(b), R(c), R(d) for reference. The Contractor must be able to support and maintain these assets as directed.

2.1.1.2 Medical Logistics Support

2.1.1.2.1 The Contractor will coordinate with the local Medical Logistics Flight Commander (MLFC), Chief, or representative in the development of a plan to execute all WRM activities in accordance with medical materiel management best practices and as outlined by the most-current published AF guidance. Contractors shall conduct all inventories, ensuring actions are completed within prescribed timelines and IAW most recently published Technical Orders (TO), Air Force Instructions (AFI), and Air Force Manuals (AFMAN), to include published supplements and amendments as well as interim policy as directed. The Contractor will provide the MLFC or Chief with all required inventory documentation IAW CDRL A006 and associated DID.

2.1.1.2.2 The Contractor shall be responsible for maintaining and securing readiness of ECMM assemblages for operational use (real-world/exercise requirements) in a manner that avoids expired and unserviceable supplies and overdue equipment maintenance. This includes but is not limited to packing, crating (including procurement of required materials), shipping/cargo movement, inventorying, receiving supplies and equipment, biomedical equipment maintenance, acceptance inspections, and HAZMAT management. ECMM assemblages shall be assembled in collaboration with local/site leadership as follows:

a. Assembling all materiel as stated on the Tactics, Techniques, and Procedures (TTP) or Concept of Operations (CONOPS) for the specific assemblage.

b. Ordering and managing all packaging materials in advance of the completion of the assemblage based on the projected assembly date. Then assemble the packaging materials to include crates and large commercially acquired containers.

c. Internal components of the assemblage will be managed on the Medical Materiel Information Systems (MMIS) so that all lot numbers, expiration dates, and other required data quality information is known should any type of recall or expiration occur.

d. Recalled, unserviceable, or expired items shall be removed from storage, the materiel replaced, and the MMIS updated to accurately reflect the new materiel.

2.1.1.2.3 The Contractor shall perform an annual inventory of all on-site HSMR assets alongside the appropriate HSMR Team Chief (also known as an MCRP Team Chief). The inventory shall include validation of balance records. Segregation of outdated and excess items shall be completed if requested by the corresponding HSMR/MCRP Team Chief and approved by the MLFC. The Contractor will adjust recorded balances to match actual inventory balances by processing losses and gains to items. The Contractor is not responsible for any maintenance of HSMR equipment.

2.1.1.2.4 The Contractor shall incorporate changes or updates into existing ECMM assemblages with appropriate government approval/guidance. The timeline for completion of assemblage modernization efforts will be coordinated, in writing, between the MLFC, PM, and COR, to account for any variables and to ensure timely execution.

2.1.1.2.5 The Contractor shall assist the local MLFC or Chief in the development of local strategies on how dated items will be managed, how equipment items will be inspected and maintained, and how MMIS records will be updated.

2.1.1.2.6 The Contractor shall create and maintain WRM continuity folders, in accordance with the most recently published TO, to include Centrally Managed Equipment due-ins, SLEP, and monthly management reports on equipment assets.

2.1.1.2.7 The Contractor will provide Subject Matter Expertise (SME) on the following: pallet build-up, HAZMAT shipping, and cargo marshaling. Performing these actions as needed in support of Expeditionary/Contingency Operations, Humanitarian Relief Operations (HUMRO), Defense Support of Civil Authorities (DSCA) operations, military exercise taskings, or any other deployment mission requirement, as directed.

2.1.1.2.8 The Contractor shall provide WRM and HSMR management training to on-site Active Duty (AD) and/or government civilian personnel as requested, ensuring AD military members assigned to WRM and HSMR/MCRP Team Chiefs are trained on all aspects of their respective programs and provided ample opportunity to be involved across all levels of effort in support of their respective missions. The Contractor will assist the MLFC or representative in the establishment of a training plan, in accordance with current guidance, for newly assigned AD members to the WRM section, providing training status updates as required by the MLFC.

2.1.1.2.9 The Contractor shall provide dated item management for items that are subject to expiration. The Contractor shall develop a Quality Control Plan that will ensure these items are identified and appropriately managed in accordance with most recent posted guidance.

2.1.1.2.10 The Contractor will provide Force Health Protection (FHP) inventory management support, assisting AD in managing items in accordance with most recent guidance. Additionally, the Contractor shall manage items in accordance with Shelf-Life Extension Program (SLEP) guidance. The Contractor shall not be responsible for FHP issuance requirements.

2.1.1.2.11 The Contractor shall provide complete ECMM in-garrison management services, to include serving as a host account for the smaller active, ANG, and Reserve Component sites traditionally supported in accordance with applicable guidance. See Appendix O for workload requirement.

2.1.1.3 Biomedical Equipment Support

2.1.1.3.1 The Contractor shall, inspect, maintain, and repair WRM equipment in accordance with most recent AF, DoD, and manufacturer guidance. Ensuring all required maintenance actions are accomplished IAW most recently published USAF guidance, manufacturer specifications, and local policy and regulations to maximize the deployability of medical and non-medical equipment associated with UTCs assigned to the site. While AD BMET support should be encouraged, the readiness of WRM equipment items and the accomplishment of all work orders is ultimately the responsibility of the Contractor.

2.1.1.3.2 The Contractor shall develop local strategies on how equipment items will be inspected and maintained to ensure timelines and established readiness rates are maintained, as needed.

2.1.1.3.3 The Contractor shall coordinate and schedule all equipment items requiring routine manufacturer or third-party calibration, whether on or off site, via the ALLEN web application within 5 days of the work order opening and ship within 3 days of approval. Any unplanned manufacturer/vendor maintenance or calibration will be coordinated within 3 duty days of identification and shipped within 3 days of approval. All repair/calibration activities will be appropriately coded in the MMIS in accordance with the most current published guidance.

2.1.1.3.4 The Contractor shall maintain and update MMIS records in accordance with most recent guidance, taking all necessary actions to return unserviceable equipment items to a ready state (including but not limited to submitting repair parts requests, coordinating manufacturer calibration/repair support either on or off-site).

2.1.1.3.5 The Contractor shall coordinate funds requests, and any site required actions for non-warranty-covered work requiring depot or manufacturer level repair.

2.1.1.3.6 The Contractor shall assist in the management of medical equipment recalls in the MMIS within the timelines established by guidance. If timelines cannot be accommodated, contractor shall communicate delays to the active-duty Health Technology Manager (HTM) and MLFC.

2.1.1.3.7 The Contractor shall assist in the execution of the Contingency Medical Equipment Work Order QC Program in accordance with guidance (currently TO 13C7-34-2-1-WA-1).

2.1.1.3.8 The Contractor shall use established reporting methods and reports available to provide routine status of site WRM to the local MLFC.

2.1.1.3.9 The Contractor shall immediately notify the local HTM and MLFC of any damaged or missing equipment and comply with local established incident investigations procedures.

2.1.1.3.10 The Contractor shall follow USAF and local disposition guidelines when determining equipment end of life actions.

2.1.1.3.11 The Contractor shall comply with local safety program requirements.

2.1.1.3.12 The Contractor shall provide all required preventative maintenance, operational testing, and required repair actions for generators, microgrids, or any other assigned power production assets, always ensuring operability of the assets and deployability.

2.1.1.4 IM/IT, Radio, and Communication Support

2.1.1.4.1 The Contractor shall conduct Information Management/Information Technology (IM/IT) system configuration management to ensure that all government-provided hardware is maintained in a manner that ensures full operational capabilities and software is loaded, integrated, and analyzed on all government-furnished computer systems and communication devices to include on radios and satellite phones associated with the ECMM program. All data loads and security will be performed in accordance with (IAW) Department of Defense (DoD) Information Technology standards. The Government will provide the system configuration listing for each ECMM assemblage and will provide a requirements checklist of the approved assemblage line items to be tested.

2.1.1.4.2 The Contractor shall follow the Government-provided configuration listing for each IM/IT, Radio, and communication asset within each ECMM assemblage.

2.1.1.4.3 The Contractor shall maintain and update a database (MMIS, etc.) of all equipment configurations as fielded and execute a modernization plan for fielded computer systems and maintain a database of current configurations fielded as coordinated and approved by the COR and GPM. This will include a database of software updates that have been performed by the individual pieces of equipment.

2.1.1.4.4 The Contractor shall provide qualified personnel to properly maintain tactical radio/communications equipment as in-garrison inventory requires.

2.1.1.4.5 Maintain and manage all units within the radio systems inventory, ensure successful completion of scheduled routine and unscheduled maintenance requirements, and accomplish inventory requirements in accordance with most recent published guidance and/or as directed by the COR.

2.1.1.4.6 The Contractor shall update the MMIS with all actions taken to maintain assigned radio and communication equipment configurations in accordance with most recent guidance and as directed by the COR and/or appropriate government agencies (Air Force Operational Medicine Information System (AFOMIS), Joint Operational Medicine Information System (JOMIS), etc.).

2.1.1.4.7 The Contractor shall ensure on-site expertise is available to execute required radio/communications equipment sustainment actions as these radios are scalable, high-speed broadband, networkable medians, providing connectivity over multiple waveform spectrums (i.e., HF, VHF, UHF, SHF, EHF, and L- Band) in tactical environments.

2.1.1.4.8 The Contractor shall assemble radio/communications packages as required by the build plan using approved allowance standards and modify the packages according to designated modernization standards based on the Medical Resource Letter (MRL) and modify radio/communications gear in assemblages, as required.

2.1.1.4.9 The Contractor shall maintain all radio/communications gear assigned to in-garrison War Reserve Materiel (WRM) and document using the maintenance checklist. Retain the completed checklists in an electronic file and affix the inspection results to the radio/comm unit using a non-marring method of attachment.

2.1.1.4.10 The Contractor shall ensure that all government approved radio/communications equipment assigned to in-garrison WRM locations will have maintenance checklists and maintenance documents available for use at all WRM contingency asset locations within the Air Force Inventory.

2.1.1.4.11 The Contractor shall coordinate all required manufacturer repair (warranty and non-warranty).

2.1.2 ECMM Services for Consolidated Storage and Deployment Centers and Industrial Operations (PoSA, Charleston, & Travis)

2.1.2.1 General Responsibilities

2.1.2.1.1 The Port San Antonio (PoSA) CSDC and Industrial Operations Center serves as the hub for USAF ECMM activities with both the Charleston and Travis CSDC locations serving as geographic Power Projection Platforms. CSDCs, unlike in-garrison ECMM operations, are stand-alone operations with limited support from military installation services or military staffing, necessitating full-service, comprehensive ECMM services from the Contractor without expectation of support from Active Duty (AD) military members. In addition to requiring all in-garrison requirements outlined in section 2.1.1 of this PWS, expanded mission requirements necessitate more robust support and stand-alone capabilities not required elsewhere.

2.1.2.1.2 The contractor shall provide qualified on-site personnel, services, and expertise to seamlessly execute duties and responsibilities to include but are not limited to the execution of assembly builds, sustainment, deployment, reconstitution, modernization operations, and management services at the Port San Antonio CSDC. The Contractor shall provide personnel to execute all daily operations that require assembly and sustainment of ECMM assemblages, Force Health Protection (FHP) management and distribution operations, IM/IT system and Radio maintenance, configuration, and management operations, transportation operations management, low unit of measure (LUM) activities, maintenance of medical and non-medical equipment, controlled item/vault operations, cold-chain management, Defense Logistics Agency (DLA) turn-in efforts, and other disposition efforts.

2.1.2.1.3 The Contractor shall be responsible for maintaining and securing readiness of ECMM assemblages for operational use within published timelines in support of both real-world and exercise requirements. Activities include but are not limited to packing, crating (including procurement of required materials), shipping/cargo movement, inventorying, receiving supplies and equipment, biomedical equipment maintenance, HAZMAT management, removal and replacement of unserviceable supply and equipment, disposition of unserviceable supply and equipment, cargo palletization, and cargo marshaling as mission requires. A varying quantity and mix of assets are designated as “high priority” and therefore are required to be maintained in a heightened state of readiness to meet mission requirements at a moment’s notice; the list of these assets, current as of the writing of this document, are provided in Appendix R(a), R(b), R(c), R(d) for reference. The Contractor must be able to support and maintain these assets as directed.

2.1.2.2 Production

2.1.2.2.1 The PoSA CSDC and Industrial Operations Center is home to the only dedicated ECMM production operation in the AF, building new ECMM capabilities in support of enduring and evolving mission requirements around the globe. Additionally, modernization efforts of existing capabilities are performed routinely and on a large scale at all 3 CSDC sites. Both new production and modernization execution efforts are directed by the AF Surgeon General (AF/SG) each Fiscal Year (FY) based on recommendations from the annual Build, Spend, and Production Planning Conference.

2.1.2.2.2 The Contractor shall provide an annual execution plan IAW with CDRL A012 and associated DID, to the COR not more than 15 calendar days after receipt of the initial approved FY Production Plan for review and approval. It is incumbent upon the Contractor to manage and execute all logistical tasks required to secure individual line items to produce complete, mission-ready assemblages in both standard and non-standard configurations and in accordance with the timelines established in the COR approved execution plan.

2.1.2.2.3 The Contractor shall, upon completion of a mission-ready assemblage or if directed by the COR to pack the assemblage with a shortage, package the assemblage components in accordance with the published allowance standard in preparation for storage or shipment as outlined in the Government’s annual production plan or as directed by the COR. The Contractor shall, with government funds, procure packaging materials on an as-needed basis to complete the assemblage process and out-shipping the assemblage to the designated location.

2.1.2.2.4 The Contractor shall ensure proper medical materiel and biomedical equipment maintenance data is accurately loaded in the MMIS record and appropriately tagged in accordance with the most recent published guidance to include but not limited to the following data points:

a. Item Identity (ID)

b. Location

c. Quantity

d. Manufacturer

e. Manufacture date and expiration (if applicable)

f. Lot number

g. Assemblage

h. Serviceable tag marking

i. Inspection certification tag

2.1.2.3 Warehouse Management

2.1.2.3.1 The Contractor shall provide all services related to warehouse management, receipt, inspection, repacking, and distribution activities with no assistance from the Government. The Contractor shall execute procurement/acquisition activities utilizing government funds within the MMIS (utilizing government funds), inventory management, and equipment maintenance/repair for on-site stored ECMM assets, Force Health Protection distribution, Hazardous Materiel (HAZMAT) management, disposal, and removal of materiel, controlled medical items management, transportation management, and Low Unit of Measure (LUM) sustainment efforts. In addition, the Contractor shall execute all activities pertaining to assemblage management, ECMM-related special projects and programs (within the operational scope of this PWS) as coordinated, approved, and prioritized by the COR in direct support of all Department of Defense (DoD) missions.

2.1.2.4 IM/IT, Radio, and Communications Program Management

2.1.2.4.1 The Port San Antonio CSDC shall serve as the hub for the AF ECMM IM/IT, Radio, and Communications program. The Contractor shall provide comprehensive technology procurement, maintenance, repair, life cycle management, training, and inventory services for all ECMM-related computer, radio, and communication systems/equipment, to include controlled cryptographic items. Activities include but are not limited to imaging of computer systems, operating system upgrades, software updates, security patches, configuration analysis, switch maintenance, hardware repair, land mobile radio diagnostics and repair, network configuration, satellite phone and secure radio management, and antenna system troubleshooting and configuration.

2.1.2.4.2 The Contractor shall provide Subject Matter Expertise (SME) in the planning and modernization of IM/IT as required. Additionally, the Contractor will provide SME reach back, troubleshooting, and process support, along with software patching and update support to sites housing AF ECMM IT and communication systems as required, to include the shipping of all required secured media and job aids for system updates and patches at staffed, unstaffed, and other sites as required.

2.1.2.5 Transportation Management

2.1.2.5.1 The Contractor shall perform shipping operations for all ECMM requirements to designated locations as specified by the Government. The Contractor shall consider mission requirements while balancing cost control measures, ensuring timely delivery of assets at the desired location without unnecessary expense. The Contractor shall utilize land, sea, and air transportation routes as well as commercial and military transportation methods to meet delivery schedules and mission-specific requirements. Contractors must be capable of learning all DoD transportation systems in support of all ECMM transportation mission needs, to include TLAMM and AF Reachback requirements. Transportation shall only be ordered once approved by CSDC leadership, the COR, or designee.

2.1.2.6 Low Unit of Measure (LUM)

2.1.2.6.1 The Contractor shall provide comprehensive inventory management for the AF LUM program. This includes, but is not limited to active stock level management, maintaining LUM ECMM assemblages, filling customer orders, procuring required shipping materials, packing, and crating orders, and conducting follow-up actions. The Contractor shall proactively identify LUM item requirements, coordinating approval and funding to ensure timely execution of procurement efforts. LUM shall be handled in a separate, designated area within the warehouse. Items purchased in a quantity larger than required for an assemblage shall be broken down to the specific quantity needed for the assemblage and remainder placed into stock and tracked in the MMIS for future use.

2.1.2.7 Biomedical and Non-Medical Equipment Maintenance and Repair

2.1.2.7.1 The Contractor shall maintain and execute all Maintenance and Healthcare Technology Management (HTM) program requirements to support the exercise, deployment, or emergency response of assigned WRM assemblages. Workload requirements vary by site and include both routine scheduled maintenance and unpredictable unscheduled maintenance and support actions for emergent real-world and exercise efforts.

2.1.2.7.2 The Contractor shall inspect, maintain, calibrate, and repair all assigned WRM equipment, both medical and non-medical, in accordance with most recent DAF, DoD, industry standards, and manufacturer guidance. All required maintenance actions shall be taken within the assigned equipment’s due date month to ensure the highest level of readiness to be deployed.

2.1.2.7.3 The contractor shall maintain and update MMIS and physical records in accordance with most recent guidance, taking all necessary actions to meet established timelines outlined in guidance to return unserviceable equipment items to a ready state (including but not limited to performing acceptance work orders, submitting repair parts requests, coordinating manufacturer calibration/repair support either on or off-site). If timelines cannot be accommodated, contractor shall communicate delays to the CSDC Chief and COR.

2.1.2.7.4 The Contractor shall coordinate funds requests and any site required actions for non-warranty-covered work requiring depot or manufacturer level repair.

2.1.2.7.5 The Contractor shall manage medical equipment recalls in the MMIS within the timelines established by guidance. If timelines cannot be accommodated, contractor shall communicate delays to the CSDC Chief and COR

2.1.2.7.6 The Contractor shall maintain and execute the Contingency Medical Equipment Work Order QC Program in accordance with guidance.

2.1.2.7.7 The Contractor shall use established reporting methods and reports available to report status to the local MLFC. Any deviation from reporting tools shall be approved by ECMM COR.

2.1.2.7.8 The Contractor shall immediately notify the COR and corresponding CSDC Chief of any damaged or missing equipment and comply with local established incident investigations procedures.

2.1.2.7.9 The Contractor shall follow USAF and local disposition guidelines when determining equipment end of life actions.

2.1.2.7.10 The Contractor shall comply with local safety program requirements.

2.1.2.8 Quality Control (QC) and Quality Assurance (QA)

2.1.2.8.1 The Contractor shall establish, conduct, and manage comprehensive Quality Control (QC) and Quality Assurance (QA) programs that ensure documentation and process execution across all lines of effort comply with most recent AF, DoD, federal, state, and local guidance as appropriate. The Contractor shall provide a plan, in writing, to the CO/COR for approval within 30 days of contract award in accordance with CDRL A009 and associated DID.

2.1.2.9 HAZMAT and NON-HAZMAT Waste Handling and Management

2.1.2.9.1 The Contractor shall provide personnel trained and certified to handle HAZMAT used on this contract. The Contractor shall be responsible for the identification, storage, removal, packaging, transportation, and disposing of various HAZMAT in compliance with proper procedures for HAZMAT and NON-HAZMAT waste handling and management to ensure compliance in accordance with domestic and international regulations. HAZMAT will be stored in designated areas only and managed based on its hazardous classification to prevent incompatible storage practices.

2.1.2.9.2 Any HAZMAT stored with an assemblage will be flagged in the MMIS and handled only by trained personnel. HAZMAT will only be disposed of by following all federal, state, and local regulations. Specific HAZMAT packaging will be applied by trained and certified personnel only. If an assemblage contains HAZMAT, the proper documentation required supporting shipment by land, sea, and air will be on the exterior container to allow easy access for preparation of the outbound shipping documentation. The assemblage records will also be maintained to show clear evidence that the assemblage contains HAZMAT to allow a cross-reference of the required documentation.

2.1.2.10 Theater Lead Agent for Medical Materiel (TLAMM) Sustainment Support

2.1.2.10.1 The Contractor shall provide a dedicated logistics and customer service support personnel (1 MMS 1) to two Chairman of the Joint Chiefs of Staff (CJCS) appointed TLAMM operations located at the PoSA CSDC (TLAMM-NORTHCOM) and Charleston CSDC (TLAMM-SOUTHCOM).

2.1.2.10.2 TLAMM operations support a wide array of routine, pre-planned, and emergent medical missions throughout North, South, and Central America, providing timely delivery of customer-driven medical supply/resupply requirements. Additionally, TLAMM-N provides medical supply reach back support to Combatant Commanders worldwide. TLAMM operational pacing and requirements vary greatly depending upon a variety of factors (natural disasters, military exercise requirements, humanitarian mission planning, as well as the size, scope, and duration of missions being supported).

2.1.2.10.3 At the direction of an AD lead, the Contractor shall execute or assist in all aspects related to TLAMM operations at the two CSDC sites, to include but not limited to coordinating customer requirements through the Air Force Reachback Portal, product research, follow-up/due-out efforts, processing of receipts, creating and executing packing lists, and preparing items for shipment. In some instances, preventative maintenance and repair tied to customer-owned medical equipment may be necessary and must be accomplished as outlined in paragraph 2.1.2.7 of this PWS. Additionally, the Contractor shall also provide Transportation Management services for TLAMM operations as outlined in paragraph 2.1.2.5 of this PWS, ensuring directed timelines are met.

2.1.2.11 Facilities Management and IT Liaison Support

2.1.2.11.1 The Contractor shall provide a dedicated employee to provide support services and assistance to appointed AD or Civilian Facility Managers and IT Liaisons at the Port San Antonio CSDC site. Duties of this employee shall include but are not limited to daily site safety inspections, documentation of safety risks, escort of contractors in secure areas, DHA network work order entry, coordination and execution of vendor access, inventories, project management support, and other administrative or observational tasks at the direction of the Facility Manager and approved by the COR.

2.1.3 ECMM Services for Unstaffed (Travel) Sites

2.1.3.1 General Responsibilities

2.1.3.1.1 The Contractor shall develop a comprehensive plan, in accordance with CDRL A013 and associated DID, to provide routine ECMM support services to sites not identified by the AF as requiring In-Garrison support and listed in Appendix E. Workload at each of these sites will vary based upon the quantity and scale of WRM and/or HSMR assets assigned. The Contractor shall, within 30 days of award, provide the COR with a written plan, to include a tentative planned travel schedule, outlining how to support these sites and meet the required mission outcomes stated below; an updated plan shall be presented to COR 30 days prior to the start of the next contract option period for the following year. WRM and HSMR Inventories shall not go past due at Unstaffed (Travel) sites. Additionally, routine ECMM services requirements at Unstaffed (Travel) sites shall, in no way, inhibit the Contractor’s ability to meet contract requirements at In-Garrison (Staffed) or CSDC sites. It is the responsibility of the Contractor to ensure all contract work is accurately and appropriately documented in the MMIS.

2.1.3.2 Site Coordination

2.1.3.2.1 The Contractor shall initiate the pre-visit assessment and acknowledgement process (Appendices L(a), L(b), L(c)) with the receiving MLFC to validate WRM, HSMR, and BMET work requirements and to ensure site preparation for the visit no less than 30 days prior to the planned travel date. Upon receipt of the pre-visit assessment and acknowledgement, the Contractor will provide the COR with a visit plan utilizing both the Tactical Assemblage Focused Feedback (TAFF) and Equipment Readiness Rate Overview (ERRO) or equivalent reports to make an evidence-based visit plan. The plan shall clearly define proposed work to be accomplished (inventories, replenishment, equipment repair, etc.), training objectives, travel team members, measures of success, and other pertinent details for COR review and approval no less than 10 days prior to departure.

2.1.3.2.2 The Contractor shall provide a formal agenda, based upon the COR approved Visit Plan to the MLFC and/or organizational representative(s) 5 business days prior to arrival, provide an in-brief upon arrival outlining services to be provided and conduct a thorough out-brief prior to departing the location being visited.

2.1.3.2.3 Upon return, the Contractor shall prepare a thorough trip report, in accordance with CDRL A002 and associated DID, utilizing the COR approved visit plan as a guide to recap actual work accomplished, training provided, identified issues, star performers, work unable to be completed, site risks, limiting factors, due-outs and/or recommendations for the site, any unplanned training, logistical, or equipment repair activities, and any other pertinent details. This Trip Report must be presented IAW DAF33-337, “The Tongue and Quill” and is to be provided to the COR or COR’s AD representative for review and acceptance no later than 5 business days following the end of the travel visit. Upon approval, the Trip Report shall be electronically signed by the Travel Team Lead, contract PM, and the COR (or COR’s designee) before being provided to the site MLFC and Flight Chief. An example Trip Report is provided in Appendix L(d) and Appendix L(e).

2.1.3.3 Medical Logistics Support

2.1.3.3.1 The Contractor shall perform an inventory on all AF WRM and HSMR assemblages in accordance with most recently published guidance and timelines (currently 24 months for WRM and 12 months for HSMR). Segregation of outdated and excess items, initiating supply replenishment efforts, in-shipments, LUM orders, etc. will be accomplished as required and approved by the COR based upon the pre-visit assessment and visit plan.

2.1.3.3.2 The Contractor shall not be required to execute WRM assemblage modifications, new builds, or Force Health Protection responsibilities at Unstaffed (Travel) sites during routine, planned travel visits.

2.1.3.4 Biomedical Equipment Support

2.1.3.4.1 The Contractor shall perform routine scheduled maintenance, to include all applicable documentation in the MMIS for medical and non-medical equipment items in assigned WRM assemblages. Equipment acceptance inspections, process reviews, and staff training shall be accomplished as required and approved by the COR based upon the pre-visit assessment and visit plan.

2.1.3.4.2 The Contractor shall provide annual preventative maintenance, operation testing, and any required repair actions for generators, microgrids, or any other assigned power production assets as identified in the pre-visit assessment. Any generator maintenance or repair action required of the Contractor shall be viewed as a training opportunity and shall be conducted alongside a site AD BMET.

2.1.3.4.3 The Contractor shall not be responsible for the maintenance or repair of any HSMR equipment.

2.1.3.5 IM/IT, Radio, and Communication Support

2.1.3.5.1 The Contractor shall perform routine scheduled maintenance and operations checks on all assigned IM/IT, Radio, and Communication items within WRM assemblages. Prior to the scheduled visit, the Contractor shall prepare all items necessary to conduct system patches, updates, or reimaging of assigned items at the site. In addition to routine maintenance, local process reviews, and staff training shall be accomplished as required and approved by the COR based upon the pre-visit assessment and visit plan. The Contractor shall also develop and provide standardized job-aids to provide to AD BMET staff to assist in basic maintenance actions and best practices to ensure sustained operability of assigned IM/IT, radio, and communication assets.

2.1.4 Major Command Support

2.1.4.1 Allowance Standard and Product Support Management

2.1.4.1.1 The Contractor shall provide on-site ECMM analytical and subject matter expertise (to include training of government personnel) in the areas of WRM, medical materiel management, life cycle management, planning, program and project management, analysis, administrative, telecommunication, and medical readiness to perform defined mission requirements.

2.1.4.1.2 The Contractor shall, in collaboration with AFMEDCOM A4/10, provide innovative ideas and methodologies regarding materiel readiness development, modernization, life cycle management, WRM allowance standards & AFMS Centrally Managed Equipment (CME), sourcing and sustainment capabilities in support of Air Combat Command (ACC), Air Mobility Command (AMC), Air Force Special Operations Command (AFSOC), and the Air Force Medical Command (AFMEDCOM). This shall include making recommendations for developing and describing standard, predefined manpower and equipment force packages and determining the deployment characteristics of these packages in support of Joint Operation Planning and Execution System (JOPES) and Contingency Operations Mobility Planning and Execution System (COMPES).

2.1.4.2 Air Combat Command (ACC) Direct Support

2.1.4.2.1 The Contractor shall provide a full-time Senior Technical Writer/Documentation Specialist and a full-time Medical Readiness Manager/Planner to ACC/SGX located at Langley AFB, VA. These contract employees shall supplement existing Government staffing in the management of projects, the implementation of medical readiness and logistics support plans, and documenting procedures.

2.1.4.2.2 Assist the Manpower and Equipment Force Packaging (MEFPAK) Manager and ACC/SG staff in the development and registration of standard UTCs and shall monitor and maintain all ACC assigned Allowance Standards (AS) and Logistics Details (LOGDETs).

2.1.4.2.3 Assist the Government in the planning and programming of funding.

2.1.4.2.4 Assist the Government in the development and maintenance of training standards and mission essential task lists.

2.1.4.2.5 Contract Personnel must be able to commute between several different locations within the Langley AFB area to perform work. Temporary travel to areas outside the local area may also be required after approval by the COR.

2.1.4.2.6 The Contractor shall provide 2 weeks of notice to the on-site COTR of any absence to exceed 3 consecutive days. For any absence of a contract employee exceeding 10 business days, the Contractor shall provide a temporary, qualified employee to maintain the service level provided to ACC until the incumbent returns.

2.1.4.2.7 The Contractor shall establish and maintain a Recall Roster to be provided to the COR and on-site COTR. This roster shall include incumbent and Program Manager (PM) contact information.

2.1.4.2.7.1 The Contractor, whether the contract employee, PM, or predetermined representative, shall return calls from the on-site COTR/CO/COR within 1 hour. The assigned contract employee must be available to meet on the installation with government personnel, as needed, within 48 hours of notification.

2.1.4.2.8 Assist the Government in the planning and programming of funding.

2.1.4.2.9 Assist the Government in the development and maintenance of training…