EATON SOLE SOURCE LETTER.pdf
PDF 132 KB Posted
- Solicitation number
- 36C24526Q0333
About this file
This is an OEM sourcing letter from Eaton Corporation dated August 16, 2024, establishing Eaton's position as the exclusive authorized service provider for Eaton UPS and power quality equipment. Eaton Corporation, an ISO 9001 certified supplier, provides factory-supported, factory-trained, factory-authorized, and factory-certified service for UPS systems, power distribution units (PDUs), batteries, alternative energy devices, and Cutler-Hammer switchgear. The company also services legacy brand products including Powerware, Exide Electronics, Best Power, IPM, Deltec, and Lortec. Eaton explicitly states that it is the only authorized provider of service support with proprietary service software for 3-phase Eaton UPS products and does not train, certify, or support independent third-party service providers.
Eaton's service offerings include preventive maintenance, emergency support, and parts replacement, supported by 240 trained field technicians, a 7x24 Customer Reliability Center for technical support, and 7x24 parts logistics and remote monitoring capabilities. The company emphasizes its advantages including expert technician training on products up to 15 years old, stocked parts for first-time fix optimization, OSHA/IEEE/NFPA-compliant safety resources, and commitment to customer satisfaction through Six Sigma and quality programs. All replacement parts undergo rigorous testing regimens, and Eaton is positioned as the only immediate source for original equipment parts. The letter is represented by Lynn Associates, Inc., located in Buffalo, New York, with contact information provided for inquiries.
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| File | Type | Posted |
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| 36C24526Q0333.docx | DOCX document |
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Text version
08.16.24
RE: UPS OEM Sourcing Letter
For your records and information: As the original equipment manufacturer (OEM), and an ISO9001 certified supplier, Eaton Corporation (formerly: “Eaton Electrical Inc.” and “Powerware”) is the provider of factory-supported, factory trained, factory authorized and factory certified service for your critical UPS (Uninterruptible Power Supply) equipment.
Eaton offers power quality services for its UPS products, as well as for related equipment such as power distribution units (PDUs), batteries, alternative energy devices and Cutler-Hammer switchgear. Eaton also services products from legacy brands, including Powerware, Exide Electronics, Best Power, IPM, Deltec and Lortec.
Eaton is the only authorized provider of service support with the Eaton developed proprietary service software for 3-phase Eaton UPS products. Eaton does not train, certify or support independent third party service providers to deliver or service Eaton UPS and power quality products.
Due to its lack of training on competitor’s platforms Eaton does not service non-Eaton branded power quality equipment. Eaton only works on its own branded equipment or devices it’s been certified to fully support and maintain (e.g., flywheels, static transfer switches).
No other service supplier is authorized to possess Eaton proprietary (copyrighted) software, repair documentation, processes or materials.
Advantages to buying UPS services f rom Eaton include:
• Eaton trains its 240 field technicians to be experts on the products it built 15 years ago and builds today.
• Parts are stocked with the field technicians to maximize our first time fix rate and resolve problems fast.
• When emergencies occur our customer support and f ield service employees will professionally diagnose and resolve your problem.
• Eaton has a 7x24 Customer Reliability Center to answer your calls and technical support, and a 7x24 parts logistics and remote monitoring team to ship parts and respond to critical alarms globally.
• Preventive maintenance allows our techs to thoroughly test, inspect for worn parts, install f irmware updates and calibrate when needed so the UPS meets Eaton’s most current operating specif ication.
• Safety and insurance resources to protect you against the unexpected: every f ield technician has the OSHA, IEEE and NFPA tools, personal protection equipment and training to comply with arc flash and electrical safety so you, your employees and Eaton employees avoid unsafe conditions.
• Eaton is committed to f lawless service execution: We survey every customer for satisfaction, drive continuous improvements and employ Six Sigma and Eaton Quality programs.
Eaton puts all of our replacement parts through a thorough testing regiment to insure quality. Eaton is the only immediate source for original equipment parts. Should you have further questions, or need further assistance of any kind, please do not hesitate to call on me. Thank you for this opportunity to be of service.
Corporation Eaton Corporation
REPRESENTED BY:
Lynn Associates, Inc.
8175 Sheridan Drive Buidling #1 Suite #1 Buffalo NY 14221 716-631-0054 ext 307 716-631-0101 lkieffer@lynninc.com mailto:lkieffer@lynninc.com
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