Appendix_L.3_-_Reference_Data_Sheet.pdf

Appendix L.3 to Request for Proposal (RFP) EA133W-15-RP-

Past Performance Reference Data Sheet

Instructions to Offerors: Forward this form to the persons whom you have selected to provide past performance references for your firm in sufficient time to permit them to complete and submit their responses by the date and time specified in Box 9 of Standard Form (SF) 33 for RFP EA133W-15-RP-0044.

Instructions to References: Upon completion of this form, send it directly to the NWS

Contracting Officer at the following address:

Timothy Wampler

AWIPS Contracting Officer

National Weather Service Branch

U. S. Department of Commerce/NOAA/EAD

Norfolk Federal Building

200 Granby Street, Suite 815

Norfolk, VA 23510

The Offeror is required to fill in the table below prior to sending to the References.

Evaluator's Name

Title

Address

Telephone Number

Email Address

Date Completed

Name of Company

Requesting Reference

Program or Task Order

Title/Contract No.:

Contact Type

Total Task

Order/Contract Value

Period of Performance

(From – To)

Agency/Customer Name:

Agency/Customer Address

Street

City/State/Zip

Telephone

Points of Contact

Contract Manager Program Manager

Name Name

Title Title

Organization Organization

Address Address

Tel. Tel.

Fax Fax

Email Email

Instructions to References:

Rate the Contractor from whom you received this form based on the level of success that firm achieved in meeting your agency's or company’s underlying business objectives, and achieving customer satisfaction.

1. Please provide the following past performance data:

Did the firm act as the prime Contractor for the effort?

YES NO

Did you ever issue a cure notice, show cause notice, suspension of progress payments, etc., associated with this contract?

YES NO

If yes, please explain:

If this contract/ subcontract was issued on an award or incentive fee basis, list the percentages earned of the available fee pool that were received.

Available Earned Available Earned

Period % Period % Period % Period %

2. Did the Contractor provide help desk support?

If so, was the help desk staffed 24/7/365?

YES NO

3. Did the program involve a scientific or engineering support system?

4. What was the number of locations (nodes) linked to the telecommunications network?

Locations (nodes):

5. Did the contract/subcontract involve maintenance of a Government mission-critical system?

If so, please identify the system, and the nature and extent of the Contractor

/Subcontractor’s support:

6. Did the contract/subcontract involve high-availability systems (e.g., 99.9% system uptimes averaged quarterly)?

7. Did the contract provide for Continuity of Operations (COOP) or Critical Infrastructure

Protection (CIP), involving offsite back-up systems and data?

8. What is the estimated number of users receiving help desk support/coverage on a daily basis?

Estimated number of users:

9. Were there service level agreements or performance metrics for this contract?

If yes, by whom were they generated?

Government Prime Contractor Subcontractor

If the performance metrics were generated by the prime or subcontractor, please respond to questions 10-12.

10. On a scale of 1 to 5, please rate how well the metrics aligned to your program goals or agency mission?

RATING CHECK BOX

Aligned—5

Somewhat Aligned—4

Neutral—3

Somewhat Disjointed—2

Disjointed—1

N/A—Not Applicable

Please explain the rationale for the rating given:

11. On a scale of 1 to 5, please rate how meaningful the service level agreements or performance metrics were or are.

RATING CHECK BOX

Meaningful—5

Somewhat Meaningful—4

Neutral—3

Somewhat Meaningless—2

Meaningless—1

12. On a scale of 1 to 5 please rate how satisfied you were, or are, with the service level agreements or performance metrics meeting your expectations.

RATING CHECK BOX

Satisfied—5

Somewhat Satisfied—4

Neutral—3

Somewhat Dissatisfied—2

Dissatisfied—1

13. Did the Contractor meet the goals of any negotiated Small Business Subcontracting Plan?

If no, how closely did the Contractor/Subcontractor approximate the targets set?

14. Were services performed within contract/subcontract cost?

If no, under what circumstances did any overruns occur? (Please explain in detail.)

15. Were the required services performed within schedule?

If no, please explain what caused delays?

16. Was Earned Value Management reporting a requirement on this contract?

If yes, please explain how useful the Contractor/Subcontractor’s reports were in terms of your ability to manage the contract/subcontract?

17. (a) Overall, rate the quality and timeliness of deliverables using the following rating scheme:

CHECK

BOX

RATING DEFINITION

Exceptional

Performance met all contractual requirements, and exceeded many to the Government’s benefit. The contractual performance was accomplished with few minor problems, for which corrective actions taken by the Contractor/Subcontractor were highly effective. The

Contractor/Subcontractor was responsive in a timely manner to all requests from the Contracting Officer.

Very Good

Performance met contractual requirements and exceeds some to the Government’s benefit. The contractual performance was accomplished with some minor problems for which corrective actions taken by the

Contractor/Subcontractor was effective. The

Contractor/Subcontractor was generally responsive in a timely manner to all requests from the Contracting

Officer.

Satisfactory

Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the

Contractor/Subcontractor appear or were satisfactory.

The Contractor/Subcontractor was often responsive in a timely manner to requests from the Contracting Officer.

Marginal

Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the Contractor has not yet identified corrective actions. The Contractor’s proposed actions appear only marginally effective or were not fully implemented. The Contractor/Subcontractor was rarely responsive in a timely manner to requests from the

Contracting Officer.

Unsatisfactory

Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains a serious problem(s) for which the Contractor’s corrective actions appear or were ineffective. The

CHECK

BOX

RATING DEFINITION

Contractor/Subcontractor was not responsive in a timely manner to all requests from the Contracting Officer.

(b) Were any of the deliverables re-worked?

(c) If re-work was necessary please explain what were the circumstances leading to the need for re-work?

(d) Did the re-work resolve the original issue(s)?

Please explain:

18. (a) Rate the Contractor’s approach to program management using the following rating scheme:

CHECK

BOX

RATING DEFINITION

Exceptional

Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance was accomplished with few minor problems for which corrective actions taken by the Contractor/Subcontractor were highly effective.

Very Good

Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance was accomplished with some minor problems for which corrective actions taken by the Contractor/Subcontractor were effective.

Satisfactory

Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the

Contractor/Subcontractor appear or were satisfactory.

Marginal

Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the Contractor/Subcontractor has not yet identified corrective actions. The

Contractor/Subcontractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory

Performance does not meet most contractual requirements and recovery in a timely manner is not likely. The contractual performance involves a serious problem(s) for which the Contractor/Subcontractor’s corrective actions appear to be or were ineffective.

(b) Can your relationship with the Contractor be described as collaborative?

(c) If not collaborative, how would you describe the relationship?\

19. (a) How effective was the Contractor in communicating problems, issues, successes, etc. using the following rating scheme:

CHECK

BOX

RATING DEFINITION

Exceptional

Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance was accomplished with few minor problems for which corrective actions taken by the Contractor were highly effective.

Very Good

Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance was accomplished with some minor problems for which corrective actions taken by the Contractor were effective.

Satisfactory

Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the Contractor appear or were satisfactory.

Marginal

Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the Contractor has not yet identified corrective actions. The Contractor’s proposed actions appear only marginally effective or were not

CHECK

BOX

RATING DEFINITION

fully implemented.

Unsatisfactory

Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains a serious problem(s) for which the Contractor’s corrective actions appear or were ineffective.

20. On a scale of 1 to 5 please rate how satisfied you were, or are, with the level of communications between your organization and the Contractor?

RATING CHECK BOX

Satisfied - 5

Somewhat Satisfied - 4

Neutral - 3

Somewhat Dissatisfied - 2

Dissatisfied - 1

N/A Not Applicable

21. On a scale of 1 to 5, please rate how satisfied the end users of the

Contractor/Subcontractor’s products or services are.

RATING CHECK BOX

Satisfied - 5

Somewhat Satisfied - 4

Neutral - 3

Somewhat Dissatisfied - 2

Dissatisfied - 1

N/A Not Applicable

22. If given the opportunity, would you work with this Contractor on future projects?

Please provide an explanation for why or why not.

END OF PAST PERFORMANCE REFERENCE DATA SHEET