DU100G-12-R-0006_000002.pdf

(x)

DU100G-12-R-0006

x x

5 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGEMENT TO BE RECEIVED AT

THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

x

WASHINGTON DC 20410-1000

ROOM 5256

NPG

451 SEVENTH STREET SW

OFFICER

OFFICE OF THE CHIEF PROCUREMENT

US DEPARTMENT OF HUD

WASHINGTON DC 20410-1000

ROOM 5256

NPG

451 SEVENTH STREET SW

OFFICER

OFFICE OF THE CHIEF PROCUREMENT

US DEPARTMENT OF HUD

12/04/2012000002

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS. IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

12. ACCOUNTING AND APPROPRIATION DATA (If required) is not extended.is extended, Items 8 and 15, and returning

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods: (a) By completing

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

FACILITY CODE CODE

10B. DATED (SEE ITEM 13)

10A. MODIFICATION OF CONTRACT/ORDER NO.

9B. DATED (SEE ITEM 11)

9A. AMENDMENT OF SOLICITATION NO.

CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code)

7. ADMINISTERED BY (If other than Item 6)CODE 6. ISSUED BY

PAGE OF PAGES

4. REQUISITION/PURCHASE REQ. NO.3. EFFECTIVE DATE2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO. (If applicable)

1. CONTRACT ID CODE

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

09/26/2012

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority) appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

E. IMPORTANT: Contractor is not, is required to sign this document and return __________________ copies to the issuing office.

ORDER NO. IN ITEM 10A.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

Loan Level Accounting Services Solicitation

The purpose of this amendment is to:

1. Revise Section L - Instructions to Offeror L.2 and Incorporate L.7 for Oral presentations (Factor 1).

3. Revise Section M - Incorporate Evaluation Factors for Oral Presentations M.1, M.2, and

M.2.1.

The due date is hereby extended to December 17, 2012 at 14:00 EST.

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)15A. NAME AND TITLE OF SIGNER (Type or print)

15C. DATE SIGNED 16B. UNITED STATES OF AMERICA 15B. CONTRACTOR/OFFEROR 16C. DATE SIGNED

(Signature of person authorized to sign) (Signature of Contracting Officer)

Paula P. Smith

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

NSN 7540-01-152-8070

Previous edition unusable

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

TABLE OF CONTENTS

Section A – Solicitation/Contract Form………………………………………………….…....Page 1

Section B – Supplies or Services and Prices/Cost...………..………………………………Page 3

Section C – Statement of Work………….…………………………………………………….Page 8

Section D – Packaging and Marketing…………………………………………….……….….Page 20

Section E – Inspection and Acceptance……………………………………….………….......Page 21

Section F – Deliveries or Performance……………………………………………….………..Page 22

Section G – Contract Administration DATA…………………………………………….……..Page 23

Section H – Special Contract Requirements…………………………………………….…….Page 26

Section I – Clauses…………………………………………………………………….….…....Page 29

Section J – Attachments…………….…………………………………………………....…....Page 49

Section K – Representations and Certifications.......................………………….………...Page 50

Section L – Instructions, Conditions, and Notices to Offerors…………………….………..Page 63

Section M – Evaluation Factors for Award……………………………………………………Page 72

SECTION B – SUPPLIES OR SERVICES AND PRICE/COSTS

The purpose of the contract is to provide a commercial-off-the-shelf product for Loan Level Accounting including, software configuration, database design, and product support for Ginnie Mae’s internal financial management and accounting operations. The solution shall be compatible with and integrate within the PeopleSoft/Oracle environment. These services will also include providing Ginnie Mae with secure internet access to the system.

Background

B.1 CONTRACT DEFINITION/CONTRACT TYPE

The purpose of this contract/solicitation is for a contractor to provide state of the art financial services and software products that service the loan financial sector. The contractor will provide software engineering, database design, and a commercial-off-the-shelf product support for Ginnie Mae’s (GNMA) internal financial management and accounting operations. The contractor shall provide access to the Loan Level Accounting System for GNMA to use, from data input to financial reporting.

The awarded contract will be a hybrid type contract composed of both Fixed Price (FP) line items and Time & Material line items. This is a Multi-Year contract which is being conducted under FAR Part 17.1. The period of performance is a three (3) year base with two (2) 12-month option periods, for a total contract period of 60 months.

The Government is not obligated to order any specific minimum or maximum number of labor hours (or combination of labor categories) under this contract/solicitation.

B.2 PRICING OF LABOR RATE

a. All labor hours worked pursuant to this contract will be priced in accordance with the pricing set forth below: Labor Rate Table. The labor rates in this section reflect the fully-burdened rates for each labor category and will apply to all direct labor hours.

b. Labor Rates. Proposed labor is listed below.

Labor. The Labor Rate Table represents fully-loaded hourly rates for each skill classification. The fully-burdened labor rates shall include all direct, indirect, general and administrative costs and profits associated with providing the required skill. The fully-burdened labor rates shall include all labor and labor-related costs, including, but not limited to, the following list of representative labor-related costs: salaries, wages, bonuses to include stock bonuses, incentive awards, employee stock options, stock appreciation rights, employee stock ownership plans, employee insurance, fringe benefits, contributions to pensions, other post-retirement benefits, annuities, employee incentive compensation plans, incentive pay, shift differentials, overtime, vacation time, sick pay, holidays and all other allowances based upon a comprehensive employee compensation plan. It shall also include Contractor-provided facilities, furniture, equipment, supplies, tool kits, employee training and overhead amounts required for work at Contractor site rates. This includes, but is not limited to, telephones, facsimile machines and their telecommunications lines, copiers, personal computers, postage (to include courier services such as Federal Express), ordinary business software, such as word processing, spreadsheets, graphics, normal copying and reproduction costs. The use of uncompensated overtime is not allowed. All hourly rates are based on a 40-hour work-week (2,080 hours per year).

Travel. Travel may be required and is subject to approval by the GTR prior to traveling.

Materials. Materials shall be in accordance with Clause 52.232-7 Payments under Time and Materials and Labor Hour Contracts.

B.3 CONTRACT LINE ITEM NUMBERS (CLIN) AND PRICES

NOTE: There are no Optional requirements within months 1 – 12 in the Base Period.

PRICING SCHEDULE

Base Period - Month 1 - 12

Item Description Estimated Quantity

Unit Unit Price

Total Price

Loan Level Accounting Services – Phase I & II – POP Months 1 - 12

0001 Project Planning, Design, Development and Implementation (IAW C.3.1) (FP)

0001a Financial Systems Review (IAW C.3.1.1)(FP) 1 Job $ $

0001b Fit Gap Analysis Matrix (IAW C.3.1.2)(FP) 1 Job $ $

0001c Plans (IAW C.3.1.3)(FP) 1 Job $ $

0001d Progress Reports (IAW C.3.1.4)(FP) 6 Mo $ $

0001e COTS Implementation (IAW C.3.1.5)(FP) 1 Job $ $

0001f Access Capability (IAW C.3.1.6)(FP) 1 Lot $ $

0001g Demonstrate and Instruct Ginnie Mae Personnel

(IAW C.3.1.7)(FP)

1 Job $ $

0001h Develop Manuals (IAW C.3.1.8)(FP) 1 Lot $ $

TOTAL PRICE FOR CLINs 0001 – $

Application Support - Phase II

0002 Application Support (IAW C.3.2) (FP) 6 Mo $ $

0003 SSAE 16 Audits (IAW C.3.3)(FP) 1 Audit $ $

0005 Travel Costs (IAW C. 3.5) (T&M) NTE $10,000.00

0006 Other Direct Costs (IAW C.3.6) (T&M) NTE $ 5,000.00

TOTAL PRICE FOR BASE PERIOD $

PRICING SCHEDULE

Base Period - Month 13 - 36

Item Description Estimated Quantity

Unit Unit Price

Total Price

0102 Application Support (IAW C.3.2) (FP) 1 Yr $ $

0103 SSAE 16 Audits (IAW C.3.3) (FP) 1 Audit $ $

0104 Additional Requirements (Optional IAW C.3.4) (T&M)

As needed

NTE $204,027.00

(1) The Not-to-Exceed amount established is the Government’s current estimate of the maximum amount that may be expended. The Government is not obligated to order any specific minimum or maximum number of

0105 Travel Costs (IAW C.3.5) (T&M) NTE $ 5,000.00

0106 Other Direct Costs (IAW C.3.6) (T&M) NTE $ 5,000.00

TOTAL PRICE FOR BASE PERIOD $

PRICING SCHEDULE

Option Period 1 – (12 Months)

Item Description Estimated Quantity

Unit Unit Price

Total Price

0202 Application Support (IAW C.3.2) (FP) 1 Yr $ $

0203 SSAE 16 Audits (IAW C.3.3)(FP) 1 Audit $ $

0204 Additional Requirements (Optional IAW C.3.4) (T&M)

As needed

NTE $102,003.00

0205 Travel Costs (IAW C.3.5) (T&M) NTE $ 5,000.00

0206 Other Direct Costs (IAW C.3.6) (T&M) NTE $ 5,000.00

TOTAL PRICE FOR OPTION PERIOD 1 $

PRICING SCHEDULE

Option Period 2 – (12 Months)

Item Description Estimated Quantity

Unit Unit Price

Total Price

Application Support

0302 Application Support (IAW C.3.2) (FP) 1 Year $ $

0303 SSAE 16 Audits (IAW C.3.3)(FP) 1 Audit $ $

0304 Additional Requirements (Optional IAW C.3.4) (T&M)

As needed

NTE $102,046.00

0305 Travel Costs (IAW C.3.5) (T&M) NTE $ 5,000.00

0306 Other Direct Costs (IAW C.3.6) (T&M) NTE $ 5,000.00

TOTAL PRICE FOR OPTION PERIOD 2 $

hours from any labor category or combination of categories. The Government intends to issue, as needed, individual fixed price work orders to acquire the services needed under this CLIN 0001-0306.

SUMMARY

Base Period $

Option Period 1 $

Option Period 2 $

Total Price $

B.4 AS 112 LABOR CATEGORIES, UNIT PRICES PER HOUR AND PAYMENT

The contractor shall provide the following types of labor at the corresponding unit price per hour in accordance with the terms of this contract. The unit price per hour is inclusive of the hourly wage plus any applicable labor overhead, General and Administrative (G&A) expenses, and profit. Payment shall be made to the contractor upon delivery to, and acceptance by, the Government office requesting services. The total amounts billed shall be derived by multiplying the actual number of hours worked per category by the corresponding price per hour.

B.5 LABOR CATEGORY/RATE TABLES FOR T&M LINE ITEMS

The following Labor Rate Table represents fully-loaded hourly labor rates for each skill classification. At the request of either the contractor or the Government, the contractor may throughout the life of the contract propose additional labor categories, rates and descriptions in addition to the established labor categories, rates and descriptions that the contractor believes will be required to support requirements of this contract. NOTE:

The Base Period below represents the last two years of the base period after implementation of phase I.

Contractor are to provide estimated hours and loaded hourly rates for each labor category at the not to exceed amount listed for each year.

BASE PERIOD

LABOR CATEGORIES

Estimated Hours

Base Year Loaded Hourly Labor Rates

Project Manager Senior 190 $_______ IT Subject Matter Specialist 190 $_______ Applications Systems Analyst - Sr 205 $_______ Software System Engineer 200 $_______ Software Developer - Intermediate

1200 $_______

NTE $204,027.00

OPTION PERIOD 1

LABOR CATEGORIES

Estimated Hours

Base Year Loaded Hourly Labor Rates

Project Manager Senior 80 $_______ IT Subject Matter Specialist 80 $_______ Applications Systems Analyst - Sr 107 $_______ Software System Engineer 100 $_______ Software Developer - Intermediate

600 $_______

NTE $102,003.00

OPTION PERIOD 2

LABOR CATEGORIES

Estimated Hours

Base Year Loaded Hourly Labor Rates

Project Manager Senior 70 $_______ IT Subject Matter Specialist 70 $_______ Applications Systems Analyst - Sr 108 $_______ Software System Engineer 100 $_______ Software Developer - Intermediate

600 $_______

NTE $102,046.00

B.6 LABOR CATEGORY DESCRIPTIONS

Project Manager Senior - This position requires a minimum of five years information technology experience. Experience includes: extensive management and direction on client engagements, extensive knowledge of and experience with system development and implementation, development of engagement work plans, and deployment of program criterion. A Sr. Project Manager devises or modifies procedures to solve complex problems, provides guidance and experience on technical solution implementation, engages resources and/or serves as a team leader, performs analyses of client issues, interprets implications of design, and helps to ensure that software design meets business needs. Other experience includes implementing business process reengineering, developing financial models, orchestrating change management principles, and conducting performance measurements.

IT Subject Matter Specialist - Position requires a BS degree and 10+ years of relevant work experience; or equivalent relevant work experience. MS in a technical field Preferred Applications Systems Analyst – Senior: The Applications Systems Analyst will hold a Bachelor’s Degree or at least five years of intense and continuous work in Web and mobile applications planning, design, development, implementation, and maintenance. The SASA/P will be familiar in the use of development tools required for the proposed COTS solutions and platform at a proficient level. The SASA/P will also be knowledgeable in working within a structured software development life cycle, and be aware of the project management process.

Software System Engineer - Possession of a Baccalaureate degree from an accredited college or university with a major in information systems, computer science, accounting, engineering or a related field and four years of full time experience performing computer programming and systems analysis work.

Software Developer – Intermediate: This position requires a college diploma or University degree in Computer Science or Software Engineering or 5 years related experience. Experience with the development tools required for the proposed COTS solutions and platform.. Must be flexible, have strong communication and interpersonal skills with keen attention to detail.

B.7 CANCELLATION CEILING

The Government has firmly committed to the first year of this requirement. In the event the Government has a need to cancel the contract due to a lack of appropriation, the cancellation will serve a termination for convenience. Cancellation fees will be applied for the contractors’ efforts in that contracting period.

It has been determined by the Contracting Officer that the cancellation ceiling is as followed;

Year Cancellation Ceiling

Base Year 2 $872,182.80

Base Year 3 $660,141.90

*Note that the Cancellation Ceiling cannot be used as an evaluation factor in the solicitation.

SECTION C – DESCRIPTIONS/SPECIFICATION/STATEMENT OF WORK

STATEMENT OF WORK

The purpose of the contract is to provide a commercial-off-the-shelf product for Loan Level Accounting including, software configuration, database design, and product support for Ginnie Mae’s internal financial management and accounting operations. The solution shall be compatible with and integrate within the PeopleSoft/Oracle environment. These services will also include providing Ginnie Mae with secure internet access to the system, as well as providing support relating to the installation of GFITSA and non-GFITSA, ensuring compatibility and integration into Ginnie Mae’s enterprise architecture.

C.1 BACKGROUND

The Government National Mortgage Association (Ginnie Mae) is a wholly-owned government corporation within the U.S. Department of Housing and Urban Development. Its mission is to expand affordable housing in America by linking global capital markets to the nation’s housing markets.

In FY 2006, Ginnie Mae implemented PeopleSoft Financials, a commercial off-the-shelf financial management system that includes the General Ledger, Accounts Payable (A/P), Accounts Receivable (A/R), and Purchasing modules. This system, known as Ginnie’s Financial and Accounting System (GFAS), allows Ginnie Mae to track and report financial data, provide financial information significant to the management of Ginnie Mae, and meet the reporting requirements of The Office of Management and Budget (OMB), the U.S. Treasury, and the Government Accountability Office (GAO). GFAS processes and records financial transactions effectively and efficiently, and provides complete, timely, reliable, and consistent information for decision-makers and the public.

While GFAS provides a robust accounting capability for Ginnie Mae, it is not used to perform accounting at the loan level. In lieu of loan level accounting, the Master Subservicers submit summary loan level information in an Excel file to Ginnie Mae’s Finance Office on a monthly basis.

The summary reports are submitted by the 5th business day of each month per the Master Subservicers’ contract(s). Ginnie Mae’s finance staff analyzes the report data for activities such as gain/loss calculations and balance sheet reclassifications. Once the financial reports are reviewed, the Finance staff creates journal entries for the activities not previously recorded and posts them to the GFAS system at the portfolio level.

To replace this manual processing, Ginnie Mae is looking for a technology-based, loan level accounting platform. The Loan Level Accounting (LLA) system will provide Ginnie Mae the ability to record transactions for pooled and non-pooled loans (i.e., whole loans, foreclosures, short sales and Real Estate Owned (REOs)) from the Master Subservicers of Ginnie Mae’s defaulted portfolios.

Using this data, the LLA system will provide Ginnie Mae finance staff the ability to generate accounting, financial, and managerial reports. The system will also provide the ability to generate journal entries.

C.2 REQUIREMENTS

The Contractor shall provide all the services described below in support of the Loan Level Accounting (LLA) services to be procured for the Ginnie Mae’s Office of Finance.

A. FINANCIAL SERVICES REQUIREMENTS

The Contractor shall provide state of the art financial services and software products that service the loan servicing financial sector. The Contractor, at a minimum, shall meet the requirements of the Office of Management & Budget (OMB), Federal Information Security Management Act (FISMA), the Financial Systems Integration Office (FSIO), and all applicable laws and regulations.

The contractor shall be responsible for providing personnel having the requisite skills necessary to support and accomplish the tasks outlined in this SOW and dedicated full-time to the project. The contractor shall provide access to the Loan Level Accounting system for Ginnie Mae to use, from data input to financial reporting.

The contractor will configure the new Loan Level Accounting system, test the new software, integrate the new system with PeopleSoft Oracle database, complete database design, develop financial reports in the system, convert current financial data, implement new accounting standards(IAW Generally Accepted Accounting Principles (GAAP)) and requirements into the system, develop and document new procedures and processes, instruct Ginnie Mae personnel and its agents on the new system, and provide ongoing technical support and software updates as they become available. The contractor will also provide security for all data received and processed within the Loan Level Accounting system.

The system will receive data from the Master Subservicer’s for pooled and non-pooled loans. The servicing information and accounting records will be maintained by Ginnie Mae. The contractor shall provide services to maintain the Loan Level Accounting software for accounting operations.

The contractor will manage, any development including enhancements and modifications, and compliance with all accounting practices including GAAP accounting rules. The system must be auditable under Generally Accepted Government Auditing Standards (GAGAS) and Generally Accepted Auditing Standards (GAAS). If the contractors system is not auditable the contractors proposal will be considered unsatisfactory.

The contractor shall establish appropriate internal controls to ensure the accuracy of data, completeness and consistency of transaction processing and reporting of the system. The contractor may be requested to implement system upgrades, and enhancements including the integration and testing of any new software upgrades and any required interfaces.

The Contractor may be requested by Ginnie Mae to assist with maintaining and updating documentation of procedures and processes for system processing, development and testing of financial reports, and implementing changes to the Loan Level Accounting system due to new accounting standards and requirements along with cross training of Ginnie Mae personnel.

The Contractor may be requested by Ginnie Mae to perform accounting and financial research on requested financial or accounting issues, accounting policies or standards that could affect Ginnie Mae. The Contractor, as requested by Ginnie Mae, will prepare reports on such research.

Ginnie Mae and its agents will be responsible for planning, project management, defining business requirements, Master Subservicer’s communication and coordination, user acceptance testing, risk and issue management, and assisting the Loan Level Accounting services contractor as needed during the implementation of the new system.

MEETINGS WITH GINNIE MAE, AS APPLICABLE

The Contractor shall meet with the Government Technical Representative (GTR) and Government Technical Monitors (GTMs) every 2 weeks during Phase I – Project, Planning, Design, Development and Implementation. The first meeting will be a post award conference to review the contract requirements and statement of work. Participants in this initial meeting will be all key Contractor staff, the GTR and GTM(s). Once Phase I is complete, the Contractor shall meet or conduct a conference call with the GTR and GTMs once a month. During Phase I of the project, the contractor shall update the Ginnie Mae Project Manager and /or Sponsor once a week with a written project status report.

INFORMATION TECHNOLOGY

1. The Contractor shall perform all IT related functions required in the SOW using a combination of Ginnie Mae Government Furnished Information Technology System Applications (GFITSA) and non-Government Furnished Information Technology System Applications (non-GFITSA). GFITSA is all of the software, hardware, communications and infrastructure that is provided at the Managed Data Center. NON-GFITSA is contractor specific provided software and hardware. The Contractor shall develop, maintain and, manage Ginnie Mae’s proprietary data and automated Loan Level Accounting system. The Contractor shall provide other necessary support services required by Ginnie Mae. In carrying out these functions, the Contractor shall, unless otherwise provided in this contract, provide its own automated and/ or manual systems that ensure secure access, accurate and timely processing and reporting for each activity covered in the SOW.

2. All licensing (database and applications) pertaining to the Loan Level Accounting system will be purchased via Ginnie Mae’s managed data center. The software must be compatible with Ginnie Mae Enterprise Architecture which consist of Oracle, SUN, and HP.

3. The contractor shall provide services under this SOW, using a combination of contractor proprietary information technology and data, Ginnie Mae proprietary software applications and Ginnie Mae proprietary data. All system services must be performed within the Continental U. S.

(CONUS). See also, FAR 52.215-6 Place of Performance.

4. The contractor shall provide services including but not limited to the use, administration and maintenance of databases, storage management, providing and maintaining servers and data accelerators, capacity planning, business application operating system platforms and performance management and usage tools.

5. The Contractor shall also monitor, and coordinate telecommunication connectivity between the Managed Data Center and Ginnie Mae’s workstations. Thereby, ensuring that all Ginnie Mae users of the LLA system have access from their computers.

6. The Contractor shall:

a. Be in compliance with IT security requirements and comply with all terms and conditions of the contract throughout the term of the contract with respect to all data and information technology requirements. The Contractor shall develop, modify, enhance or upgrade all information technology (hardware, software and connectivity) of both GFITSA and non-GFITSA under this contract, in accordance with all applicable federal laws and regulations. This includes, but is not limited to the Federal Information Security Management Act, the Clinger-Cohen Act, the Government Paper Reduction Act, the Government Paper Elimination Act, the Computer Security Act, Office of Management and Budget Circulars A-130, A-127, and A-123, The Department of Housing and Urban Development regulations and policies, applicable Ginnie Mae handbooks, policies, and procedures.

b. Perform all information technology work under this statement of work in accordance with all current and new applicable statues, regulations, policies or guides as they evolve over the term of the contract.

c. Follow the Department of Housing and Urban Development’s (HUD’s) project lifecycle methodology or any follow-on system methodology requirement that governs development/configuration, testing, and deployment of new systems. For information about this methodology, visit http://portal.hud.gov/hudportal/HUD?src=/program_offices/cio/ppm

d. Comply with all regulations and policies, applicable Ginnie Mae handbooks, policies, and procedures including industry best practices in the installation and integration of proposed new systems.

e. Ensure that information technology and risk analysis services are compatible with evolving technologies and standards in the industry. The Contractor shall accomplish this by modifying, enhancing, or upgrading GFITSA and non-GFITSA in accordance with standards and industry best practices; generated by standards governing organizations. The contractor is responsible for the operation and maintenance of the Government Furnished Information Technology System, the government is responsible for the procurement, via the contractor. The contractor is also responsible for the procurement, maintenance and operation of non-GFITSA (contractor owned).

f. Obtain and maintain approval reports, which record the authorization of the GTR for the change request to be completed.

g. Fulfill the requirements of the Software Engineering Institute (SEI) Capability Maturity Model Integration (CMMI) Level II certification during the first six (6) months of the contract’s second year and maintain the SEI CMMI Level II requirement for the remaining life of the contract.

h. Provide a copy of the SEI CMMI certificate upon completion of the independent assessment, which demonstrates at least Level II certification to the GTR every 18 months.

i. Provide a hard and electronic copy of the Technology Refresh Report for GFITSA and non- GFITSA on an annual basis. At a minimum, the Technology Refresh Report shall contain the following information:

(1) A detailed description of the differences between the existing contract items and/or services and those proposed, as well as a specific analysis of the comparative advantages and disadvantages of the existing and proposed items;

(2) A statement as to how the technology refresh will affect performance, costs, etc., if adopted;

(3) An evaluation of the effects the technology refresh would have on Life-Cycle-Costs, such as existing services, site modification, energy, etc;

(4) An analysis of the amount of effort required to complete modifications, upgrades or enhancements relating to the technology refresh;

(5) An implementation plan and corrective action plan for the changes the Contractor shall make as a result of the Technology Refresh Report.

j. Update data models, the data dictionary and metadata as appropriate, to ensure, that the documentation of the data models and databases for each system match the structure of the database.

k. Identify a Point-of-Contact who shall work with the Ginnie Mae GTR and Ginnie Mae’s Managed Data Center (MDC Point-of-Contact will be GTM) in order to develop and present the interoperability plan between Ginnie Mae Managed Data Center and its business partners’ telecommunication networks. The network management plan shall provide detailed information about the network administration, maintenance schedules, and tasks.

l. Coordinate with the Ginnie Mae GTR and Ginnie Mae’s Managed Data Center (and its designated Point-of-Contact) in providing all maintenance services for software provided in support of this contract.

m. Coordinate with the Ginnie Mae GTR and Ginnie Mae’s Managed Data Center (through its designated Point-of-Contact) in supplying and installing sufficient software licensing to support the approximately 40 users of the software provided as part of this contract.

n. Ensure and submit relevant approvals and consent to the Ginnie Mae GTR, as required by Ginnie Mae and/or its Managed Data Center (through its designated Point-of-Contact), prior to adding, moving, replacing, or modifying the software provided as part of this contract.

o. Coordinate any requests related to server hardware, operating system, database and database software, application software, and communications at Ginnie Mae’s Managed Data Center through the contract GTR, as these are the explicit responsibilities of the Managed Data Center.

p. Test, validate, and certify on any test results related to fixes and patches. The Government must have the final sign off for approval of the required testing.

q. Coordinate disaster recovery planning and implementation services with the Ginnie Mae GTR and its Managed Data Center (through its designated Point-of-Contact), upon Ginnie Mae’s request.

r. Work closely with the Ginnie Mae GTR and its Managed Data Center (through its designed Point-of-Contact) in problem resolution pertaining to the hosting environment, as it relates to services provided under this contract.

C.3 TASKS

C.3.1 PHASE I - PROJECT PLANNING, DESIGN, DEVELOPMENT AND IMPLEMENTATION

(CLIN 0001)

C.3.1.1 Financial Systems Review The contractor shall review the established Loan Level Accounting Functional Requirements Document (Attachment 1) pertaining to the Ginnie Mae Loan Level Accounting proposed financial system. The functional requirements document will provide the contractor with information as to those services that include specialized product features including:

Loan Level Accounting Data Import: Accepts loan level data from the Master Subservicers.

Direct Posting to the General Ledger: Records, validates and posts the activity for loan classifications including whole loans, foreclosures, short sales and REOs directly to the general ledger (PeopleSoft) on a monthly basis.

Business Intelligence and Usability: Provides fast, consistent response to end-user requests.

The accounting module will effectively support interactive ad hoc exploration, comparison and analysis of data, regardless of database size and complexity.

Scalability: System architecture that is extensible to enable implementation of future phases to support changing business needs.

Security and Role Based Access: Includes a user-friendly tool set capable of enabling multiple levels of users to access information to maintain the integrity, availability, and confidentiality of the system and data.

Improved Reporting: Allows end users to produce the existing set of standard reports and any enhanced management reporting necessary including drill-down and aggregating capabilities to support analysis.

Technical Support Services: as described in section C, Information Technology above.

C.3.1.2 Fit Gap Analysis Matrix Delivery of a complete and accurate Fit Gap Analysis Matrix within 21 calendar days of contract award identifying the integration potential of the Loan Level Accounting system software with Ginnie Mae's Functional Requirements. The Matrix must identify where Ginnie Mae’s requirements fit with a “Yes”, and where there is no fit with a “No”. The report must identify a strategy to resolve for any "No" elements.

C.3.1.3 Plans Delivery of a detailed project plan, within 45 days of contract award, to implement Ginnie Mae's functions, allowing for flexibility and expandability for Ginnie Mae to optionally implement certain functions at a later date. The plan should follow the Department of Housing and Urban Development’s project lifecycle methodology.

The project plan must include the following elements, but not be limited to:

1. Contractor Staffing

2. Design and Development

3. Integration and Data Migration

4. Communications and Connectivity

5. Data Conversion

6. Data Integrity

7. Reporting

8. System/Parallel Testing

9. Deployment

10. System Training and Materials

11. Infrastructure and Security

12. Disaster Recovery

13. Continuity of Operations

14. System Back-up

15. Risk Mitigation

C.3.1.4 Progress Reports The contractor shall provide monthly progress reports to the GTR, which provide a detailed schedule that summarizes the work completed to date, the next steps, any open issues, and contract budget including dollars awarded, costs expended, and budget balance. The GTR will provide the format to be used for the monthly progress reports. During all phases of the project, the contractor shall meet with the Ginnie Mae Project Manager and/or Sponsors once a week (or less if determined by GTR) to provide a documented project status report.

C.3.1.5 COTS Implementation Implement COTS software structured as defined in Phase I plan and functional requirements document. The contractor shall deliver fully operational service based on the Implementation Plan within the timeframes for Phase I. Also, provide the ability to automatically produce all standard financial reports listed in the functional requirements document. Technical support will be available between the hours of 8:00AM and 6:00PM, EST Monday through Friday.

C.3.1.6 Access Capability Upon completion of Phase I, provide access capability for at least 40 concurrent users either assessing the system, running reports or queries, with response times of 3 seconds or less. Data entry response time should be of 1 second or less.

C.3.1.7 Demonstrate and Instruct Ginnie Mae Personnel Demonstrate and instruct Ginnie Mae personnel in accordance with the approved plan provided in Phase I.

C.3.1.8 Develop Manuals Deliver complete, accurate and functional operations manuals in hard and soft copy versions as follows: (1) all required HUD life cycle system documents; (2) one accounting policy and technical requirements mapping document; (3) 40 accounting procedures and processes manuals; and (4) 40 desktop manuals which reflect systems and processes implemented, as directed.

C.3.2 PHASE II – APPLICATION SUPPORT (CLIN 0002)

C.3.2.1 Access to GFITSA - Compliant Software Parameters and controlled as specified by FSIO Upon completion of Phase I, provide access to software that complies with all federal laws and regulations including but not limited to FISMA, FSIO, etc. 24 hours/day, 7 days/week for at least 40 concurrent users, with a response time of 3 seconds or less. Data entry response time of 1 second or less. Also, provide the ability to automatically produce all standard financial reports listed in the functional requirements document. The contractor’s Disaster Recovery Plan shall meet or exceed NIST standards. The contractor’s Continuity of Operations Plan shall meet or exceed Department of Homeland Security’s Federal Preparedness Circular #65.

C.3.2.2 Progress Reports The Contractor shall provide monthly progress reports to the GTR. Progress reports shall include a detailed schedule, summarize the work completed to date, the next steps, any open items, contract budget awarded costs expended, and budget balance. The GTR and Contractor shall agree on the format to be used for the monthly progress reports. The Contractor shall provide other reports or information regarding the operations and maintenance of the Loan Level Accounting System as requested by the GTR.

C.3.2.3 Prepare Adhoc Reports and Implement Changes Under this separately negotiated labor hour contract line item: Prepare and submit ad hoc reports (not outlined in functional requirements document) as directed by the GTR. The contractor must be able to develop ad hoc reports with a turnaround time as determined by the GTR and agreed upon by the contractor. Implement changes to the Ginnie Mae business processes that would require changes to the accounting process or structure at the approval of the GTR.

C.3.2.4 Continuity of Operations Plan – COOP Executive Order 12656 of February 1996, the Computer Security Act of 1987 and Office of Management and Budget (OMB) Circular A-130 mandate that Continuity of Operations Plans (COOP) exist for all U.S., Government operations. The contractor’s Continuity of Operations Plan (COOP) shall meet or exceed Department of Homeland Security’s Federal Continuity Directive 1 (FCD1) - Continuity Program and Requirements’, February 2008 and FCD2- Mission Essential Identification and Submission Process February 2008 within 4 hours of the business interruption.

Accordingly, the Contractor shall:

1. Provide Ginnie Mae with its detailed COOP plan that outlines the steps and communication strategy necessary to ensure that all essential business functions under the contract continue during a COOP event.

2. Maintain the COOP capability as defined by the FCD1 and FCD2 above, and all other applicable laws and directives issued by Homeland Security and other federal mandates.

3. If a COOP event occurs, the Contractor shall:

a) Update and deliver to the GTR/GTM the COOP Plan within the first month of contract award and annually thereafter.

b) Participate in COOP test when required by the GTR, C.3.2.5 Disaster Recovery Plan Notwithstanding the foregoing requirements above, in the event of a disaster that renders the Contractor’s primary office space uninhabitable, the Contractor shall resume operations within 4 hours. The contractor’s data backup procedures and Disaster Recovery Plan shall meet or exceed the Federal Information System Control and Audit Manual (FISCAM) and NIST standards. The Contractor shall ensure that there are personnel that can perform the business operations at the back-up location(s).

Accordingly, the Contractor shall:

1. Implement and maintain a detailed Disaster Recovery Plan (DR) that outlines the steps and communication strategy necessary to ensure that all work under the Statement of Work continues uninterrupted.

2. Deliver the Disaster Recovery Plan within 30 days of task order award. Prior to implementation of the new award, the Contractor shall fully test and pass the Disaster Recovery requirements according to NIST.

3. Maintain and operate the disaster recovery site(s).

4. Develop and perform a semi-annual testing of the DR plan. Once testing is completed, communicate any deficiencies in the plan to Ginnie Mae within 48 Hours.

5. In the event of a disaster, resume and complete all business operations and processes for all day-to-day activities performed under this statement of work within four (4) hours following the disaster (the excusable delay).

6. Participate in COOP drills as requested by Ginnie Mae.

7. Provide Awareness and Training to Ginnie Mae Business and Information Management Division (IMD) Staff on a bi-annual basis. Training on the DR and COOP application and operations plan, and update the training manual to reflect any changes to the plan, the GTR/GTM will identify the participants. The training can be face to face or by Webinar.

C.3.2.6 CMMI LEVEL II Certification Fulfill the requirements of the Software Engineering Institute (SEI) Capability Maturity Model Integration (CMMI) Level II certification during the first six (6) months of the contract’s second year and maintain the SEI CMMI Level II requirement for the remaining life of the contract.

C.3.2.7 SEI CMMI Certificate Provide a copy of the SEI CMMI certificate upon completion of the independent assessment, which demonstrates at least Level II certification to the GTR every 18 months. Note: Offeror shall be responsible for the independent assessment.

C.3.3 SSAE 16 Audits (CLIN 003) The contractor shall be subject to a Statement on Standards for Attestation Engagements (SSAE) No. 16 Type II audit (Report on policies and procedures placed in operation and tests of operating effectiveness) with an American Institute of Certified Public Accountants (AICPA) Statement of Control (SOC) 1 Report (Financial Reporting) for each year of the task order period of performance. The objectives shall be, at minimum, equivalent to those required under the General Accounting Office (GAO) Federal Information Systems Computer Audit Manual (FISCAM) for perforating all work. The procedures and report shall meet the FISCAM requirements and supplemented to include application systems testing. Each review shall follow guidance provided by GAO's FISCAM. An independent public accounting firm shall conduct the SSAE No. 16 Type II with SOC 1 Report reviews ordered under CLINs designated by Ginnie Mae. The contractor shall provide the auditor with access to all systems, information and people required to perform a SSAE No. 16 Type II with SOC 1 Report review.

As part of the audit process, the Contractor shall provide the SSAE No. 16 auditor with a corrective action plans for addressing any findings noted. A draft of the SSAE No. 16 report will be submitted to Ginnie Mae by August 15 th of the year ordered. Each audit including follow up work shall be completed by August 30 th of the year ordered. Ginnie Mae and HUD's Office of Inspector General (OIG) shall have access to all work papers related to the SSAE No. 16 audit.

OPTIONAL CLINs

C.3.4 ADDITIONAL REQUIREMENTS (CLIN 0004)

Under separately negotiated work orders, the Contractor may be requested to perform the following optional tasks. All work orders will be performed on a time and material basis. For all work orders requested by the GTR, the Contractor shall submit a draft and final Project Work Plan and weekly status reports. The Contractor shall utilize the Systems Development Life Cycle methodology and provide all supporting documentation to the GTR. The Contractor shall be responsible for demonstrating proactive project management to ensure timely completion of additional work that satisfies all requirements specified by the GTR. Ginnie Mae may choose to exercise the optional line item once or multiple times during the contract period of performance.

C.3.4.1 Update Manuals and Plans The Contractor shall update the Loan Level Accounting user manuals if requested by the GTR within 14 calendar days.

C.3.4.2 System Modifications and Enhancements

a. The Contractor shall develop system generated reports as defined in the Loan Level Accounting Final Functional Requirements Document. (See attachment 1) from the system as requested by the GTR. The Contractor must be able to complete and deliver the additional system reports as specified by the GTR.

b. The Contractor shall comply with existing Change Management policy and procedures in documenting and implementing change requests for the system.

c. The Contractor shall submit a Project Work Plan and proactively manage to completion.

C.3.4.3 Accounting and Financial Research Reports The Contractor shall perform accounting and financial research on any financial or accounting issues, accounting policy, or standards that could financially affect Ginnie Mae. Reports on such research will be prepared by the Contractor as requested. The Contractor shall also perform accounting and financial support services to include reporting on interpretations of accounting standards as related to Loan Level Accounting or providing accountants or staff to assist in reconciliations, if requested by the

GTR.

C.3.4.4 Special Projects The Contractor shall perform special projects (e.g., accounting advise, system reconciliations, etc.)

related to support for the Office of Chief Financial Officer and the system as requested by the GTR.

C.3.4.5 Software Version Upgrades The Contractor shall develop and implement system changes to meet new system requirements as directed by the GTR. System version upgrades will be chosen by Ginnie Mae.

C.3.4.6 Audit & Assessment Support The Contractor shall provide the necessary access to all documentation, systems, information and key personnel required to support audits and assessments related to the Loan Level Accounting Financial Service support.

C.3.4.7 New Compliance Requirements and/or Additional Hardware and Software Requirements

a. The contractor will be responsible for providing any new/revised compliance requirements (e.g., FISMA, OMB, NIST, HUD) that are published after the contract award. These requirements will be accessed via time and material work orders, as they are not included in the contract’s level of effort estimates.

b. The contractor will be responsible for providing any additional hardware, software, and support required resulting from changes to the IT Architecture, Ginnie Mae’s technology refresh requirements, and/or changes to applicable HUD policies, Federal laws and regulations, and FISMA.

C.3.5 TRAVEL (CLINs 0005)

The Contractor will primarily travel locally in the Washington, D.C. Metropolitan Area. However, there may be requirements for personnel to travel to perform the duties in the SOW. The Contractor shall receive pre-authorization from the GTR/GTM before any travel costs are incurred. The contractor shall be reimbursed for all authorized travel costs in accordance with the Federal Travel Regulations.

Costs for transportation and per diem (lodging, meals and incidental expenses) will be in accordance with the regulatory implementation of Public Law 99-234 and Federal Acquisition Regulation (FAR) 31.205-46 Travel Costs. It is GSA policy not to allow a charge of profit or fee on reimbursable items.

C.3.6 OTHER DIRECT COSTS (ODC) (CLINs 0006)

Any cost(s) pre-approved by the GTR to meet the requirements not identified under labor, however, will not include travel and shall be identified as an ODC.

C.3.7 TRANSITION OUT

a. The Transition-Out (Outgoing) Contractor shall provide a transition-out plan to the Contracting Officer for approval. The plan shall be 180 days prior to contract completion. During the phase-out period, the incumbent will be fully responsible for Loan Level Services. The incumbent contractor will cooperate to the extent required to permit an orderly change over to the successor contractor.

Transition out is at no additional cost. The Outgoing Contractor shall develop, document and execute a transition plan that may be used to transition tasks and materials to an Incoming Contractor, or to the Government. The transition plan will incorporate an inventory of all deliverables under this contract including, but not limited to computer tapes, current and historical data to include stored artifacts, and documented scenarios. The plan will include a schedule of briefings, including dates and time and resources allotted, that will be required to fully transition all materials developed to the Incoming

Contractor. The plan is to ensure that the Incoming Contractor, or the Government, will be provided all of these deliverables and be fully briefed at least 60 calendar days prior to the phase out date (expiration date) of the current task order and/or contract.

b. The Transition-Out (Outgoing) Contractor shall participate in transition meetings with the Ginnie Mae sponsor and project staff, and representatives of the Incoming Contractor. The purpose of these meetings is to review project materials and take preparatory steps to ensure an effective transition in Contractor support and to ensure continued system operations and maintenance with no bridge in service.

C.4 SCHEDULE AND DELIVERABLES

A. The performance of work is expected to encompass operations and maintenance, as well as other optional services outlined in the SOW if requested by Ginnie Mae.

B. All deliverables will be submitted in two drafts and one final.

1. The first draft is due as requested by Ginnie Mae in the deliverable table.

2. The second draft due date is 5 business days after receipt of Ginnie Mae review comments of first draft. (If applicable)

3. The final deliverable due date is 5 business days after receipt of Ginnie Mae review comments of…