DTS RFI PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

Transportation Card Reconciliation Automation

22 May 2025

Part 1

General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide Transportation Card Reconciliation Automation. Under GSA SmartPay 3 the Army utilizes and maintains centrally billed transportation charge cards. The methods by which card transactions are reconciled and paid are completed within a specialized module within the Defense Travel System (DTS) or a paper based manual process. The Army requires support to sustain its use of the complex system interfaces required to operate the DTS module and enable automation for current manual processes ineligible for DTS reconciliation. The Centrally Billed Account (CBA) Reconciliation Module is part of the DTS.

1.2 Background: Under GSA SmartPay 3 the Army utilizes and maintains centrally billed transportation charge cards. The methods by which card transactions are reconciled and paid are completed within a specialized module within the Defense Travel System (DTS) or a paper based manual process. The Army requires support to sustain its use of the complex system interfaces required to operate the DTS module and enable automation for current manual processes ineligible for DTS reconciliation. The Centrally Billed Account (CBA) Reconciliation Module is part of the DTS.

1.3 Scope: The Contractor shall provide non-personal service(s). The contractor shall train Army personnel to utilize the DTS CBA Reconciliation Module to reconcile government charge card transactions recorded in DTS and invoices presented for payment by the vendor bank. Using the reconciliation module, the organization (i.e. Army Commands, Army service component command (ASCC) and Direct Reporting Units (DRUs)) will match each line item with the corresponding DTS transaction. The system will create an invoice of matched transactions available for the Army organization certifying officer to certify and submit to the Government Financial Enterprise Business System (GFEBS) for payment.

1.4 Objectives: The contractor shall train Army personnel to utilize the DTS CBA Reconciliation Module to reconcile government charge card transactions recorded in DTS and invoices presented for payment by the vendor bank. Using the reconciliation module, the organization will match each line item with the corresponding DTS transaction. The system will create an invoice of matched transactions available for the Army organization certifying officer to certify and submit to the Government Financial Enterprise Business System (GFEBS) for payment. Transactions that do not match/reject will be returned to the originator for correction and resubmission. The Contractor shall provide an automated solution that will complement the DTS CBA Reconciliation module for transportation card transaction processed outside of DTS. The contractor shall monitor the reconciliation process performed in the

Army organizations and assist in the reconciliation process when necessary. The contractor shall establish and staff a Help Desk operation to define, prioritize, and resolve problems encountered by organizations in the day-to-day process of resolving unmatched/rejected transactions. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the reconciliation process as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the terms and conditions set forth in this contract.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain an effective QCP to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which their work provided complies with the requirements of the contract. As a minimum, the contractor shall develop quality control procedures that address the areas identified in Technical Exhibit 1, “Performance Requirements Summary” and submit to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) within seven (7) days of award and updated as necessary. After acceptance of the quality control plan the contractor shall receive the KO’s acceptance in writing of any proposed change to the QCP system. At a minimum, the QCP must include and answer the following to be acceptable: (a) A chart showing the organizational structure and lines of authority, including the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team; (b) How the Contractor will monitor work to ensure performance complies with all deliverables (including timelines, deadlines, and goals); (c) How the Contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses; (d) How the Contractor will monitor and ensure staff qualifications remain current and valid including Department of Defense (DoD) Contractor Personnel Office (DOCPER) processes/approvals throughout contract performance; (e) How the Contractor will ensure all keys issued will remain controlled items (Paragraph 1.7 Key Control; (f) How the Contractor will inventory and track maintenance of all Government Provided Equipment / Materials; (g) How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and (h) How the Contractor will file and save all Quality Control related documents for the life of the contract plus five (5) years.

At a minimum, the QCP must include and answer the following to be acceptable:

a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team;

b) How the Contractor will monitor work to ensure performance complies with all deliverables (etc.

timelines, deadlines, and goals);

c) How the Contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses;

d) How the Contractor will monitor and ensure staff qualifications remain current and valid including Department of Defense (DoD) Contractor Personnel Office (DOCPER) processes/approvals throughout contract performance;

e) How the Contractor will ensure all keys issued will remain controlled items (Paragraph 1.7 Key Control;

f) How the Contractor will inventory and track maintenance of all Government Provided Equipment / Materials;

g) How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

h) How the Contractor will file and save all Quality Control related documents for the life of the contract plus five (5) years.

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest work day prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

See website link for federal holidays list: https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/.

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.4.1 Government Facility Office Hours: The Government facility office hours are 8:00 AM and 5:00 PM EST Monday thru Friday except U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.5 Place of Performance: The work to be performed under this contract will be performed primarily at contractor facilities and periodically at Crystal City Government offices and various Army organizations.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Security Program: The Contractor shall obtain required identification cards, tags, and badges in accordance with AR 600-8-14. The contractor and subcontractor(s), if any, shall complete a background security check of all personnel (SF-85P) before new employee’s report for duty. Execution of SF-85P is a requirement for contractor personnel to receive a Common Access Card (CAC). Contractor personnel shall possess a minimum of a SECRET security clearance and must be a United States citizen. The contractor shall forward security clearances and Visitor Access Requests (VAR) to a person designated by the COR for all personnel assigned to perform requirements of this PWS. All personnel who support this contract shall sign an Army Non-Disclosure Statement prior to obtaining access to the Army Local Area Network (LAN). The Contractor shall submit a Secret Facility Clearance with their proposal. The security requirements are IAW with the DoD Contract Security Classification Specification (DD Form 254), which is currently accessible at the following link:

http://www.dtic.mil/whs/directives/forms/eforms/dd0254.pdf.

1.6.2 Personnel Security Clearance Requirements: Contractor personnel performing work under this contract must have a secret clearance or be eligible for an interim secret clearance at time of proposal submission. The Contractor is responsible for safeguarding information of a confidential or sensitive nature. Failure to safeguard any classified/privileged information which may involve the contractor or the contractor’s personnel or to which they may have access may subject the contractor and/or the contractor’s employees to criminal liability under Title 18, section 793 and 7908 of the United States Code. Provisions of the Privacy Act apply to all records and reports maintained by the Contractor. All programs and materials developed at government expense during the course of this contract are the property of the government. Contractor personnel shall be required to obtain and maintain security badges and adhere to the installation security requirements. The performance of this requirement will not require the contractor access to classified information. However, in the event performance of this requirement should require the Contractor access to classified information. FAR clause 52-204-2, Security Requirements, as required by either FAR Subpart 4.404 (a) and is accompanied by a Contract Security Specification, DD Form 254, in accordance with DoD Directive 5220.22-M, Department of Defense Industrial Security Manual for Safeguarding Classified Information, and any revisions, thereto, as well as Industrial Security Regulation DoD 5220.22-R. Failure to safeguard and classified/privileged information which may involve the contractor or/or the Contractor's personnel or to which they may have access may subject the contractor and/or Contractor's personnel to criminal liability under Title 18, section 793 and 7908 of the United States Code. Provisions of the Privacy Act apply to all records and reports maintained by the contractor. The Contractor employees will require Secret Clearances at the time of award.

1.6.3 Installation Access: Access to U.S. installations, buildings and controlled areas is limited to personnel who meet security criteria and are authorized. Failure to submit required information/data and obtain required documentation or clearances will be grounds for denying access to U.S. installations, buildings and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

1.6.4 Background Checks: The Contractor shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal

Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.4.1 U.S. Citizen: Contractors that work with or teach youth under the age of 18 years are subject to U.S background checks. The Requiring Activity Manager will determine the extent of background checks required. The Contractor employee may begin performance of the contract after receiving a favorable local background check. The Contractor agrees to replace the employee should results of the background check, if required, be unfavorable as determined by the Requiring Activity Manager. The Contractor’s replacement of the employee with the unfavorable background check shall be within a timeframe provided by the Requiring Activity Manager. The Contractor shall also replace employees whose background check, during their tenure of employment, renders them with an unfavorable local or stateside background check, as determined by the Requiring Activity Manager. The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each favorable background check within 3 business days of receipt by the Contractor, identifying such with the appropriate contract. The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each unfavorable background check within 3 business days of receipt by the Contractor, identifying such with the appropriate contract number. When the Government awards a non-personal services contract directly to an individual, the failure of the individual to provide a favorable background check would be grounds for termination.

1.6.5 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period government facilities, equipment, and materials shall be secured. See Part 3 “Government Furnished Property/Items” for contractor accountability with respect to property furnished by the government to the contractor that is removed from a government installation.

1.6.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.7 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Key Personnel: The following personnel are considered key personnel by the Government:

Program Manager, Senior Program Consultant I, Program Analyst I, and Program Analyst II. The Contractor shall provide a Program/Contract Manager who shall be responsible for the performance of the work. The name of this person and an Alternate Program/Contract Manager, who shall act for the Contractor when the Program/Contract Manager is absent, along with a Curriculum Vitae (CV) for each of these individuals, shall be provided in writing to the Contracting Officer no later than The Contract Manager and Alternate Contract Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contract Manager or Alternate Contract Manager shall be available between Qualifications for all key personnel are listed below:

a. Program Manager: Education MBA, must have at least 12 years’ experience in managing a complex multidisciplinary team involving multiple facets of a function and technical effort.

At least 3 years of direct supervision of technical personnel involved in life cycle management support of complex systems. Must be capable of leading projects that involve the successful management of teams composed of financial analysts and computer programming professionals who have been involved in requirements gathering, developing, and implementing a complex system. Performs overall management of contractor support operations with groups of personnel at multiple locations. Organizes, directs, and coordinates planning and production of all contract support activities. Demonstrates exceptional written and oral communication skills.

b. Senior Program Consultant I: At least 10 years’ experience in technical work in the major area of complex integrated database and web-based enterprise systems. Duties include supporting day to day management of the functional and technical operation of a complex data processing system. Must be able to translate user functional requirements into technical terms for direction to programming staff. Must be able to translate technical test plans into tasks that can be performed by functional SME personnel. Individual must have at least 10 years’ experience working with the DTS Centrally Billed Account CBA Reconciliation Module. Must have at least 5 years' experience and in-depth knowledge of DoD financial policy and entitlement systems. Must be able to analyze customer issues and assign corrective actions to operational, functional, or technical staff for action. Must be able to determine if proposed technical solutions are appropriate for the task at hand and within the capabilities of the technology employed.

c. Program Analyst I: At least 5 years’ experience in the major area of complex integrated database and web-based systems in an enterprise, cloud-based environment. Ability to demonstrate the operation of the Defense Travel System (DTS), with an emphasis on use of the DTS Centrally Billed Account CBA Reconciliation Module, to new users of the system.

Must have accounting and financial experience with working knowledge of Army financial systems; GFEBS, SOMARDS. Individual will provide training as required to Army organization personnel involved in resolving administrative, funding/obligation, and transportation ticketing issues identified during the reconciliation process.

d. Program Analyst II: At least 5 years’ experience in the major area of complex integrated database and web-based systems in an enterprise, cloud-based environment. Must have held a position as a Transportation Officer processing government transportation account. Must have in depth knowledge of the Commercial Travel Office (CTO) services. Knowledge of the functions and operation of a program Help Desk. In depth knowledge of the operation DTS CBA Reconciliation Module with the ability to analyze, evaluate and remedy problems presented by system users.

e. Special Qualifications: Business Analysts/Subject Matter Experts must have a working knowledge of Army funds control and budget execution, to include systems such as DTS, DTS Reconciliation Module and General Fund Enterprise Business System (GFEBS).

1.11 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves, to include proper marking of signature blocks in correspondence, to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports, produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.11.1 Contractor Identification Badges: Contractor personnel shall be easily identifiable through the display of badges IAW Contractor Identification (AE Reg. 27-715).

1.12 Contractor Travel: Contractor personnel will be required to travel within CONUS and to/within the National Capital Region (NCR) during the performance of this contract to attend meetings, workshops, and quarterly financial reviews. The Contractor may be authorized travel expenses at rates no higher than the substantive provisions of the Joint Travel Regulation (JTR), in accordance with FAR Part 31.205-46 Travel Costs and the limitation of funds specified in this contract. All travel requires COR approval/authorization thirty (30) days prior to scheduled travel and notification to the COR.

1.13 Other Direct Costs (ODCs): There will be other direct costs for maintaining the helpdesk toll free number, printing costs for training materials to assist Army organizational personnel, and other minor direct costs, not to exceed (NTE) the standardized amount set forth in the contract..

1.14 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.15 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The Contractor and Contractor personnel, shall not divulge or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.16 Protection of Government and Contract Information: Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations/ , the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.17 Non-Disclosure Statements: All personnel who support this contract shall sign an Army Non- Disclosure Statement prior to obtaining access to the Army Local Area Network (LAN). The Contractor shall submit a Secret Facility Clearance with their proposal. The security requirements are in accordance with the DoD Contract Security Classification Specification (DD Form 254).

1.18 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s OCI Mitigation Plan will be determined to be acceptable solely at the discretion of the Contracting Officer. In the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.19 Phase In /Phase Out Period: The Contractor shall work with the COR, designated Government Site Representatives, and any third-party vendors that support the planning and execution of the contract transition activities. The transition-in plan and transition-out plan are to be provided with their proposal submission, to include the procedures for the transition-in period and the procedures for the transition-out period to a follow-on contract. The transition-out plan shall be updated, reviewed, and finalized at least ninety (90) calendar days prior to the completion of the period of performance. At a minimum, the transition-out plan shall detail how the Contractor plans to execute its transition plan by working closely with the follow-on Contractor or the Government to assure uninterrupted contract support. The plan shall also include an orientation/training program to be conducted with the incoming Contractor.

The Transition Plan shall be delivered to the Government as a written document in electronic (Microsoft Office or Adobe PDF) format. The final version of the Transition Plan shall be submitted to the KO and COR five (5) business days after contract award.

a) Transition-In Plan: The transition-in period shall begin with the execution of the award and continue for up to sixty (60) calendar days. The offeror shall present their approach to transition-in work from the incumbent vendor with minimal disruption to ongoing operations. Transition-in activities shall also include contractor attendance at program reviews, participation in working groups, briefings, on-site communications, and full disclosure of technical, cost, and programmatic information. Key personnel shall meet all qualifications, requirements, and be available for performance at the time of award. All non-key personnel must meet all qualifications and requirements specified in the PWS by functional area at the time of being in-processed unless a waiver of this requirement has been requested and approved by the Government. Contractor shall reach, at a minimum; a fifty (50) percent qualified staffing level for each functional area within two weeks of the contract effective date. At a minimum the contractor shall reach, a seventy-five (75) percent qualified staffing level for each functional area within three weeks of the order effective date. The contractor shall reach 100 percent qualified staffing levels within thirty (30) calendar days of the order effective date. The contractor shall work professionally with the outgoing contractor to achieve a successful and timely transition.

The contractor shall transition all services without interruption or degradation of service levels.

The contractor shall verify system and facility access with the Government.

b) The transition-in shall be accomplished within no more than 60 days and the approach to the transition-in shall provide the following:

• Clearly demonstrates a reasonable, realistic approach for assuming full contractual responsibility without disruption or degradation of performance during the transition period.

• Identifies risk and proposes appropriate mitigation strategies.

• Proposes a realistic, achievable, and efficient transition schedule and staffing plan.

• Ensures sufficient resources are on hand and available to begin work on the effort.

• Details of an approach to ensure the availability of trained and qualified personnel.

• The plan shall also address knowledge transfer, shadowing, a training program for contractor personnel and how they shall remain current in their training, and a date for accepting responsibilities for work described in the PWS.

The Contractor is encouraged to include elements in their proposed Transition-In Plan that will optimize transition-in efficiency, reduce costs, or will otherwise offer significant benefits to the Government.

c) Transition-Out Plan: A transition out plan shall be prepared and reviewed with Mission Partners at least ninety-days (90) or sooner, prior to the end of the contract, to develop a transition-out plan IAW FAR 52.237-3. The contractor shall execute its transition-out plan and work closely with the follow-on contractor and the Government to assure uninterrupted contract support.

Transition-out activities shall include contractor attendance at program reviews, participation in working groups, briefings, on-site communications, and full disclosure of technical, cost, and programmatic information. The incumbent shall be fully responsible for performance during the first 30 calendar-days of the transition-out period and will be shadowed by the incoming contractor; the contractor shall transition responsibility to the incoming contractor and shadow the incoming contractor during the final 30 calendar-day period.

1.20 Safety: N/A

1.21 Required Training: The following provides information on training requirements.

1.21.1 Anti-Terrorism (AT) Level I Training: This provision/contract text is for contractor employees with an area of performance within an Army controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 21 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 10 calendar days calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website:

https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf course number JS-US007.

AT Awareness Training for Contractor Personnel Traveling Overseas. This standard language text requires US based contractor employees and associated sub-contractor employees to make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

1.21.2 OPSEC Training: Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within thirty (30) calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.

1.21.3 iWATCH Training: The Contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within thirty (30) calendar days of contract award and within thirty (30) calendar days of new employees commencing performance with the results reported to the COR NLT thirty (30) calendar days after contract award.

Training slides can be found on the Army OneSource we site:

http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx

1.21.4 Information Assurance (IA) Training:This provision/contract text is for contractor employees with an area of performance within an Army controlled installation, facility, or area. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete Information Awareness (IA) Training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within thirty (30) calendar days after completion of training by all employees and subcontractor personnel. The IA training is available at the following website https://cs.signal.army.mil/.

1.21.5 Personally Identifiable Information (PII): Contractor employees, including subcontractors, performing services under this contract with access to PII and Government information shall complete “Identifying and Safeguarding PII” within thirty (30) calendar days of employment. Contractor personnel shall complete refresher training every twelve (12) months from initial completion. The Contractor shall provide the COR a copy of the training certificates for its employees no later than five

(5) days after completion. Training is available at http://iatraining.disa.mil/eta/piiv2/launchPage.html

1.22 Government Property and Services: Refer to Part 3 of this PWS for Government property (GP) for this contract. For all issued GP for this contract, the Contractor shall submit a Property Management Plan to the Contracting Officer and the Property Administrator via the COR within 60 days after date of contract award (CDRL). The Contractor shall establish and maintain an acceptable property management system. Failure to maintain an acceptable property management system, as defined in DFARS 252.245-7003, may result in disapproval of the system by the KO and/or withholding payments.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer (KO) – A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor – A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired Property - Property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

Day – Means, unless otherwise specified, a calendar day.

Defective Service – A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – Means anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Government-furnished Property – As reflected in FAR 52.245-1, Government-furnished Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract

Government Property - All property owned or leased by the Government.Government property includes both Government-furnishedand Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Property Administrator - An authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – A key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – That part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – The key Government-developed surveillance process document, and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – The specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s). Statements focus on “what” is to be accomplished; however they are not prescriptive in describing “how” the outcome is to be achieved.

Each HLO may have several statements to flesh out the areas necessary to meet the objective.

Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – Means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless otherwise specified.

2.2 Acronyms: Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

ACOR Alternate Contracting Officer's Representative AE Army in Europe AFARS Army Federal Acquisition Regulation Supplement AHA Activity Hazard Analysis AOR Area of Responsibility AR Army Regulation AT Anti-terrorism ATCTS Army Training Certification Tracking System CAC Common Access Card CCE Contracting Center of Excellence CFE Conventional Forces Europe CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer’s Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DoD Department of Defense FAR Federal Acquisition Regulation FRG Federal Republic of Germany GFP Government Furnished Property HLO High Level Objective HIPAA Health Insurance Portability and Accountability Act of 1996 IA Information Awareness IAC Installation Access Control IACO Installation Access Control Office ID Identification IGCE Independent Government Cost Estimate IT Information Technology JTR Joint Travel Regulation JPAS Joint Personnel Adjudication System KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs OPSEC Operations Security PA Property Administrator PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RA Requiring Activity RCO Regional Contracting Office SIGE Safety and Health Protection Plan TE Technical Exhibit USAG United States Army Garrison USAREUR United States Army Europe UOM Unit of Measure

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3. Government Property and Services

3.1 Facilities: The Government will furnish the necessary workspace for at least five (5) contractor staff to include desk space, telephone, computer, and other items necessary to maintain an office environment. The government will provide network access for all computer systems required for the conduct of official business in the performance of this contract. Access to the network must be coordinated by the COR. Only contractor personnel can occupy government-provided facilities.

Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the contractor, and the government will assume no liability or responsibility for the contractor’s compliance or non-compliance with such responsibilities.

3.2 Utilities: All utilities in the facility will be available for the contractor’s use in performance of duties outlined in this PWS. The contractor shall instruct employees in utilities conservation practices.

The contractor shall operate under conditions that preclude the waste of utilities.

3.3 Equipment and Supplies: In accordance with FAR 52.245-1, and at the Government’s discretion, the Government will provide a limited number of laptops, computer equipment, printers, copiers, and software necessary to accomplish day to day work requirements in support of overall contractual effort.

The Government will provide general office supplies for their staff that are required to complete the tasks outlined in the contract. For offsite contractors, the Government, at a minimum, will provide remote access software to enable remote access to the Government network. In accordance with AR 25- 2, at no time will contractors store proprietary or sensitive Government data on non –Government equipment. The contractor shall be accountable for all Government furnished property. The contractor shall maintain detailed inventory of all GFP and report this inventory by delivering a Property Management Plan/Property Inventory Report, which describes the status and supply for all GFP laptops.

This deliverable shall be provided in accordance with CDRL TBD.

3.4 Data Storage: In accordance with AR 25-2, at no time shall consultants store proprietary or sensitive government data on non –government equipment. The Government will provide the contractor with a data storage repository for all data related to this project.

3.5 System Access: Government will provide access to any Government systems as required.

3.6 Materials: The Government will provide Standard Operating Procedures and Policies. Other than system access related data, all Government unique information related to this requirement necessary for contractor performance shall be made available to…