Att. 2 - Customer Satisfaction Survey.pdf

ATTACHMENT #2 DTFAWN-17-R-00007

Janitorial Service Performance

Customer Satisfaction Survey

Date:___________

________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by_____________________ (date & time) for inclusion of this evaluation.

Your assistance is greatly appreciated.

Please rate you current level of satisfaction with our overall service performance:

_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)

_______Unacceptable (1)

Comments:____________________________________________________________________

How quickly do we respond to your needs, requests, or complaints?

______ Unacceptable (1)

How would you rate the problem solving capabilities and follow-up of your Operations Management?

______Unacceptable (1)

How would you rate the performance of our on-site employees providing janitorial services for your facility?

______ Unacceptable (1)

Comments: ____________________________________________________________________________________

ATTACHMENT #2 DTFAWN-17-R-00007

Your overall satisfaction in the following areas (please mark the appropriate rating with an “X”.

Excellent

(5)

Very Good

(4)

Good

(3)

Needs

Improvement (2)

Unaccetable

(1)

Not

Applicable

Offices

Conference Room

Lobby/Entrance/Corridors

Restrooms/Locker Rooms

Medical/Physical Fitness

Cafeterias/Break Rooms

Tower Cabs

Organization Name:____________________________ Date:________________________

Contact Name:_____________________________________________________________

Phone #:__________________________________________________________________

Email Address: _____________________________________________________________

Thank you for completing this survey

THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE

AND EMAILED DIRECTLY TO:

linda.c.williams@faa.gov mailto:linda.c.williams@faa.gov