SOW for Window Cleaning Services.pdf

STATEMENT OF WORK

ATCT Window Cleaning Service

Warning:

The Statement of Work (SOW) paragraphs, Contract Data Requirements List (CDRL) items, and Data

Item Descriptions (DIDs) identified for your type of acquisition are recommendations only. You are expected to modify or add SOW paragraphs, CDRLs, or DIDs to address the specific requirements of your program.

Facility Frequency of Cleaning # of Shades Per Facility POC

Santa Ana ATCT (3 times per year) 24 shades Kim Nguyernphuoc (310) 562-596-4623

Fullerton ATCT (2 times per year) 21 shades Rene Holiday (714) 525-1623

Palm Springs ATCT (2 times per year) 20 shades Plastic View Barry (760) 322-7550

Brown ATCT (2 times per year) 6 shades

Chino ATCT (4 times per year) 18 shades Solar Screen Brian Childers (909) 597-1703 x22

Montgomery ATCT (2 times per year) 20 shades Plastic View Tom Dray (858) 277-5601

Riverside ATCT (2 times per year) 10 shades Ben Ortega (909)605 -0047

Ontario ATCT (3 times per year) 20 shades Ben Ortega (909)605 -0047

Santa Monica ATCT (2 times per year) 17 shades Maurice Montoya (310)7256950

Torrance ATCT (2 times per year) 22 shades Maurice Montoya (310)7256950

Van Nuys ATCT ( 3 times per year) under refurbishment

20 shades Rudy Robles (818) 841-0728

Burbank ATCT (4 times per year)

21 shades Plastic View (new) SolarView (old) *Issues with damaged shades via vendor paid $704.00 for new shades

(SSC) Rudy Robles (818) 841-0728

Long Beach ATCT (4 times per year) 20 shades Plastic View Kim Nguyernphuoc (310) 562-596-4623

LAX ATCT (3 cleanings per year) 32 shades Maurice Montoya (310)7256950

Lindbergh ATCT (2 times per year) 21 shades Plastic View Rick Savage (619) 299-1945

Brackett ATCT (2 times per year) 20 shades Solar Screen James Foster (909) 593-2530 x10

Gillespie ATCT (3 times per year) 24 shades- Damaged shades has hole Tom Hayes (619) 448-1449 ex 401.

El Monte ATCT (4 times per year) 12 shades Plastic view

Palomar ATCT (4 times per year) 12 shades Ann Leonard (760) 438-4969 x 10 or Eric K.

Travis ATM

Camarillo CMA ATCT (2 times per year) Plastic View Michael A. Ballard

Oxnard (2 times per year) Plastic View Michael A. Ballard

Santa Barbara (2 times per year) Plastic View Michael A. Ballard i

Table of Contents

1.0 SCOPE

2.0 OVERVIEW

3.0 REQUIREMENTS

3.1 HOLIDAYS

3.2 CONTRACTOR PERSONNEL

3.2.1 Project Manager

3.2.2 Contract Employees

4.0 SECURITY

5.0 LOST AND FOUND PROPERTY

6.0 KEY CONTROL

7.0 MATERIALS

8.0 EQUIPMENT AND TOOLS

9.0 UTILITIES

10.0 CONSERVATION OF UTILITIES

11.0 STORAGE SPACE, JANITOR'S CLOSETS, AND LOCKER ROOMS

12.0 COORDINATION WITH OTHER CONTRACTORS AND GOVERNMENT EMPLOYEES

13.0 QUALITY CONTROL

14.0 QUALITY ASSURANCE

15.0 STANDARDS FOR QUALITY OF WORK

16.0 UNFORESEEN FACILITY CLOSURES

17.0 CONTRACTOR'S EMPLOYEES

18.0 SAFETY AND FIRE PREVENTION

19.0 PERSONNEL TRAINING

1.0 Scope

The Contractor must provide all labor, equipment, tools, supplies, supervision and other items or services necessary to provide complete Cab Window Cleaning Services for the (Identify ATCT Sites). Includes cleaning of Radar Dome and window cleaning of 1st Floor Office at the (Identify sites) ATCT located in

(Identify location). The Contractor must provide Cab Window Cleaning Services Radar Dome/Windows for 1st Floor Office for the facilities to include all materials, labor, tools, and equipment. The contractor must perform to the standards and specifications in this contract.

2.0 Overview

The Contractor must perform twice (unless otherwise indicated) monthly air traffic control tower (ATCT) cab window cleaning services. Windows must be spotless and bug free for complete visibility of airport approach and runways. After windows have been cleaned, traces of film, dirt, smudges, water and other foreign matter must be removed from the frames, casings, and glass surfaces. Performance of the contract must be accomplished any weekday during the first and third weeks of the month, preferably in the morning.

3.0 Requirements

The cab window cleaning services function at the (Identify facility) ATCT must be provided 2 times per month. The Radar Dome cleaning at (Identify facility) ATCT must be provided 2 times per year. The 1st floor office window cleaning at (Identify facility) ATCT must be provided 4 times per year.

3.1 Holidays

Holidays observed by Government employees during the term of this contract are as follows: New Year's

Day, Martin Luther King Day, President's Day, Memorial Day, Fourth of July, Labor Day, Columbus

Day, Veteran's Day, Thanksgiving Day, and Christmas Day. Any holiday as declared by the President must also be observed. A skeleton crew of on-site FAA personnel will consist of essential safety related positions only, on the holidays listed above.

3.2 Contractor Personnel

3.2.1 Project Manager

The Contractor must provide a Project Manager (PM)/Supervisor who must be responsible for the performance of the work. The name of this person and an alternate(s), who must act for the contractor when the manager is absent, must be designated in writing to the Contracting Officer (CO) prior to contract start date. The manager and assistant manager must be knowledgeable and in complete control of the contract office files and records.

The PM must have full authority to act for the contractor on all matters relating to daily functions of the contract.

The PM or alternate must be available during normal duty hours to meet with the

Contracting Officer’s Technical Representative (COTR) to discuss immediate problems.

The PM or alternate must respond within 2 hours after notification. The Contractor must provide a telephone number for the PM.

The PM must be able to read, write, speak and understand the English language.

3.2.2 Contract Employees

The government reserves the right to restrict the employment of any contractor or prospective contract employee, who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population. Employees of the contractor, in the performance of this contract, are subject to security investigation as specified within Section 4.0.

The Contractor must furnish the COTR, a list of the names of personnel who will be performing work in the building. Only authorized personnel will be permitted in the area.

Keys must be released only to personnel approved by the COTR. This list must be maintained and kept current to include new hires or terminated employees.

Contractor personnel must be physically able to do their assigned work and must be free of communicable diseases. They must present a neat appearance and be easily recognized. This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges which contain the company name and employee name.

The Contractor must not employ any person who is an employee of the United States

Government or is in the employment of a person that would create a conflict of interest.

Neglect of duties must not be condoned; sleeping on duty, unreasonable delay or failure to carry out assigned tasks, conducting personal affairs during duty hours, or use telephones, copy machines, or other equipment provided for official Government use for other than official business.

The Contractor and his/her employees must be subject to all rules and regulations relative to entering and leaving the facility.

Contractor employees will report fires and hazardous conditions to the COTR. Items in need of repair, such as flickering or non-operating lights, leaky faucets, toilet stoppages, etc.; must be reported to the COTR.

4.0 Security

The Contractor and each of his/her employees engaged in work under this contract must execute and submit on original forms to the Civil Aviation Security Office: (See Part II, Section I, 3.14-2 Contractor

Personnel Suitability Requirements) FD-258 Fingerprint Card, SF 85P Questionnaire for Public Trust

Positions, and (where required) DOT F 1681 Identification Card/Credential Application to include 2 color photos for each employee with names printed legibly on back. Pictures must be taken at eye level with full face view and be large enough to be trimmed to 1-1/4" x 1 5/8". These forms must be received completed by the Civil Aviation Security Office not later than 30 calendar days from the first day of work. Original forms must be provided by the CO.

Employees without properly executed forms will not be allowed access to any work site.

All Contractor personnel who receive favorable security clearances will be allowed to continue to perform work under the contract. Any individual who is found to be otherwise unsuitable will be removed from work under the contract.

All Contractor personnel must comply with guidelines for access to Federal installations as coordinated through the COTR. All changes of personnel must be coordinated with the Security office prior to enter onto any FAA leased and/or owned property. The Contractor is required to comply with all security regulations and directives as identified herein and other security requirements as are shown elsewhere in this contract.

The Contractor must furnish to the Civil Aviation Security Office the following information:

Complete name of each employee

Current address

Date of birth

This information is required a minimum of seven (7) days prior to execution of work. This list must be kept current.

Contractor personnel are not authorized access to any area where classified information is used, stored, or processed. If visual, aural, or physical access to classified materials is made, even inadvertently by contractor personnel, they are required to be debriefed by the Control Point Manager.

All Contractor employees must wear nametags furnished by the Contractor with a minimum of the employees' last name. In addition, the nametags worn by the PM and supervisors must indicate their job titles.

5.0 Lost and Found Property

It is the responsibility of the Contractor to ensure that all articles of possible personal or monetary value found by the Contractor's employees are turned in to an office designated by the COTR.

6.0 Key Control

Keys will be given to personnel approved by the COTR. Final payment will be withheld until all keys have been returned as verified by the COTR. Keys issued to the contractor by the

Government must not be duplicated. The Contractor must report the occurrence of a lost key to the COTR not later than the next workday. The Contractor may be required to reimburse the Government for replacement of locks or re-keying as a result of contractor loss of keys. In the event a master key is lost or duplicated all locks and keys for that system must be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

7.0 Materials

The Contractor must furnish all supplies, materials, and equipment necessary for contract work. . In order to comply with Executive Orders 13423 and 13514, and the FAA Green Procurement Plan (GPP), the

Contractor must use environmentally preferable products and services. These program elements include, but are not limited to: products and services that are energy-efficient, water-efficient, bio based, non-ozone depleting, and non-toxic or less-toxic alternatives; diversion of non-hazardous waste and construction and demolition debris from landfills; and responsible chemical use, storage, and disposal practices. These program elements are described on the Office of the Federal Environment Executive website (http://www.ofee.gov)

NOTES: Materials which the Contractor proposes to use must be as specified based on manufacturer recommendations. Cleaning products must carry the Environmental Protection Agency Design for the

Environment (DfE) label, Green Seal certification, or must meet/exceed South Coast Air Quality

Management District (SCAQMD) specifications. Cleaning products must minimize exposure to potentially harmful chemicals (e.g., corrosives, skin irritants, human carcinogens, etc.) and contain bio based solvents, reduced flammability, and low or no volatile organic compounds. Green cleaning program guidance can be found in more detail on the Office of the Federal Environment Executive website

(http://www.ofee.gov). The Contractor must furnish the COTR with Product Data and Material Safety

Datasheets for all chemicals stored on-site.

8.0 Equipment and Tools

Within 48 hours after receipt of award, the Contractor must submit to the COTR for approval, a complete list of the equipment to be used as deemed necessary to properly perform the work defined in this contract.

Equipment must include, but is not limited to, wet and dry lift and necessary attachments, ladders, buckets, cloths, brushes, squeegees, etc.; unless otherwise provided for.

Equipment used must be in safe operating condition and suitable grade for the purpose intended.

All equipment must have bumpers and guards to prevent marking or scratching of fixtures, furnishings, or building surfaces.

All electrical equipment used by the Contractor must meet all safety requirements of this contract and must be UL approved. This equipment must operate using existing building circuits and must not be operated from critical power circuits. It must be the responsibility of the contractor to prevent the operations or attempted operation of electrical equipment, or combination of equipment which require power exceeding the capacity of existing building circuits.

9.0 Utilities

Electrical power will be furnished by the Government at existing power outlet for the operation of equipment that is necessary to perform building maintenance. Hot and cold water will also be available for performance of the work.

10.0 Conservation of Utilities

The Contractor must be responsible for instructing employees in utilities conservation practices. The

Contractor must be responsible for conserving utilities, which must include, but not necessarily be limited to:

Lights must be used only in areas where and at the time when work is actually being performed unless otherwise directed by the COTR.

Mechanical equipment controls for heating, ventilation and air conditioning systems will not be adjusted by contract employees.

Water faucets or valves must be turned off after the required usage has been accomplished. To conserve water, only the minimum quantity of water needed for the required usage must be expended.

11.0 Storage Space, Janitor's Closets, and Locker Rooms

Space may be assigned to the Contractor by the COTR for storage of bulk supplies and equipment used in performance of the work. The Government will not be responsible for damage and/or loss to contractor's stored supplies, materials, equipment, or the personal belongings of contractor's employees occasioned by fire, theft, accident, or otherwise. Failure to keep any of the facilities described above in a clean and orderly condition, unsatisfactory to the COTR, may result in the withdrawal of the privilege of using them.

12.0 Coordination with Other Contractors and Government Employees

The Government may undertake or award other contracts for additional work. It is the responsibility of the contractor to coordinate hi/her efforts with other work going on in the area. If for any reason the contractor is prohibited or substantially delayed from performing, the contractor is to immediately notify the COTR.

13.0 Quality Control

The Contractor must establish and maintain a complete Quality Control Program (QCP) to ensure the requirements of the contract are provided as specified. One copy of the Contractor's Quality Control

Program must be provided to the CO/COTR not later than the Pre-Performance Conference. An updated copy must be provided to the CO/COTR on the contract start and as changes occur. The plan must include, but not be limited to, the following:

A scheduling system, based on the services indicated in the task and frequency charts for cleaning, and the indicated time frames shown in the remarks column. The schedule must show, by building and area, the day and shift when tasks will be accomplished. The contractor must comply with the submitted schedules as approved by the CO/COTR.

The methods used, for identifying and preventing deficiencies in the quality of services performed before the level of performance becomes unacceptable.

On-site records of all inspections conducted by the contractor, and necessary corrective actions taken, must be made available to the Government during the term of the contract.

14.0 Quality Assurance

The Government will monitor the Contractor's performance under this contract using the quality assurance procedures specified in the Quality Assurance Surveillance Plan (QASP). The Project Manager must meet with the Quality Assurance Engineer (QAE)/COTR weekly during the first month of the contract. Meetings will be held as often as necessary thereafter, as determined by the QAE/COTR, and whenever a Contract Discrepancy Report (CDR) is issued. A mutual effort will be made to resolve all problems identified and written minutes of these meetings will be signed by the Contractor's Project

Manager and QAE/COTR. Should the contractor not concur with the decisions in the minutes, the contractor must state areas of non-concurrence to the Contracting Officer in writing.

15.0 Standards for Quality of Work

Elevated Cleaning: All surfaces must be clean and free of dust, dirt, smudges, etc.

Interior/Exterior Glass Cleaning: Glass must be clean and free of dust, dirt, streaks, watermarks, and grime.

Spot Cleaning: Smudges, marks or spots must be removed without causing unsightly discolorations.

16.0 Unforeseen Facility Closures

When an unforeseen facility closure occurs on a regularly scheduled day of work, the Government must have the following options:

To require the Contractor to perform the work on the following day unless the following day is a Saturday and routine work is not scheduled for Saturday or Sunday.

To forego the work and reduce payment due to the Contractor accordingly for work not performed on a prorated basis.

To reschedule the work on any day satisfactory to both parties.

17.0 Contractor's Employees

The Contractor will be responsible for the training of his /her employees in the following areas:

Proper use and handling of contract specified and approved detergents, supplies, and equipment.

Care and maintenance of Contractor and Government furnished property.

Familiarization with fire prevention and safety procedures.

Familiarization with applicable FAA policies and regulations and their effect on housekeeping services.

18.0 Safety and Fire Prevention

The Contractor must be responsible for instructing his/her employees in appropriate safety measures.

Housekeeping employees must not place mops, brooms, machines and other equipment in traffic lanes or other locations in such a manner as to create safety hazards. Appropriate, neat appearing, well-kept signs to indicate Danger Hazardous Floors, Walk Left or Walk Right, as applicable, must be provided by the

Contractor and approved by the COTR prior to use. Such signs must be displayed at all times in all areas where cleaning operations are in progress which necessitate the use of any equipment or supplies such as buckets, wires, ladders, water, wax, etc., which cause a traffic obstructions or personnel hazard.

Contractor’s employees must be required to interrupt their work to allow passage of personnel, equipment or carts. When the cleaning of a public traffic area (i.e. lobbies and corridors) result in the temporary hazard of wet/slippery floors, housekeeping personnel will use parallel wet mopping or cleaning procedures.

19.0 Personnel Training

The Contractor will be responsible for the training of his /her employees in the following areas:

Proper use and handling of contract specified and approved detergents, supplies, and equipment.

Care and maintenance of Contractor and Government furnished property.

Familiarization with fire prevention and safety procedures.

Familiarization with applicable FAA policies and regulations and their effect on housekeeping services.