Attachment 2 - QASP - North Vegas ATCT.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

The following schedule outlines the Government’s plan for ensuring contract performance including maximum deductions which may be taken should deficiencies be found for the noted services. The Government shall, at its option, require corrective action or take a deduction from the monthly invoice. The contractor will be notified of any discrepancies found, and shall have an opportunity to respond to the deficiencies.

The Government has the right to inspect services at any time. Any random inspection shall take into consideration the normally scheduled times and frequencies required for service performance.

The Contractor is entitled to a joint monthly inspection each month. The contractor shall coordinate with the COR when a joint inspection is needed. The COR also may initiate a joint inspection, which will be coordinated with the

Contractor Quality Control Representative or his designee.

The COR is entitled to review the results of the contractor’s quality control program and internal inspections upon request.

REQUIRED SERVICE PERFORMANCE

STANDARD

ALLOWABLE

DEVIATION

METHOD OF

SURVEILLANCE

MAXIMUM

DEDUCTION FOR

DEVIATION

Remove Waste Accomplish per specifications and frequency schedule

None 100% Inspection 10

Remove Recycle Accomplish per specifications and frequency schedule

None 100% Inspection 10

Wash Wastebaskets Accomplish per specifications and frequency schedule

2 defects allowed Random

Sampling

Dust All Furniture Accomplish per specifications and frequency schedule

2 defects per month

Random

Sampling

Wash Furniture to remove scuff marks/stains

Accomplish per specifications and frequency schedule

2 defects allowed Random

Sampling

Dust ledges/other flat surfaces

Accomplish per specifications and frequency schedule

2 defects per month

Random

Sampling

Spot clean Accomplish per specifications and frequency schedule

2 defects per month

Random

Sampling

Clean drinking fountain

Accomplish per specifications and frequency schedule

None 100% Inspection 10

Clean light fixtures Accomplish per specifications and frequency schedule

None 100% Inspection 2

Clean restrooms Accomplish per specifications and frequency schedule

None 100% Inspection 10

Vacuum carpet Accomplish per specifications and frequency schedule

2 defects per month

Random

Sampling

Spot clean shades Accomplish per specifications and

2 defects per month

Random

Sampling frequency schedule

Clean refrigerator Accomplish per specifications and frequency schedule

None 100% Inspection 6

Clean microwave oven

Accomplish per specifications and frequency schedule

None 100% Inspection 4

Clean counters, sinks, and other fixtures

Accomplish per specifications and frequency schedule

None 100% Inspection 4

Walkoff mat cleaning Accomplish per specifications and frequency schedule

None 100% Inspection 4

Empty and wash ash trays

Accomplish per specifications and frequency schedule

2 defects per month

Random

Sampling

Outside entrance care Accomplish per specifications and frequency schedule

None 100% Inspection 4

Window cleaning Accomplish per specifications and frequency schedule

2 defects per month

Random

Sampling

Glass cleaning Accomplish per specifications and frequency schedule

2 defects per month

Random

Sampling

Floor maintenance Accomplish per specifications and frequency schedule

2 defects per month

Random

Sampling

Shampoo carpet Accomplish per specifications and frequency schedule

None 100% Inspection 4

100%