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QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)
The following schedule outlines the Government’s plan for ensuring contract performance; including maximum deductions which may be taken should deficiencies be found for the noted services. The Government shall, at its option, require corrective action or take a deduction from the monthly invoice. The contractor will be notified of any discrepancies found, and shall have an opportunity to respond to the deficiencies. The Government has the right to inspect services at any time. Any random inspection shall take into consideration the normally scheduled times and frequencies required for service performance. The Contractor is entitled to a joint monthly inspection each month. The Contractor shall coordinate with the Contracting Officer’s Representative (COR) when a joint inspection is needed. The COR also may initiate a joint inspection, which will be coordinated with the Contractor Quality Control Representative or his/her designee.
Upon request the COR is entitled to review the results of the contractor’s quality control program and internal inspections.
| REQUIRED SERVICE |
| PERFORMANCE STANDARD |
| ALLOWABLE DEVIATION |
| METHOD OF SURVEILLANCE |
| MAXIMUM DEDUCTION FOR DEVIATION |
| Remove Waste |
| Accomplish per specifications and frequency schedule |
| 5 defects per month |
| Random Sampling |
| 6% |
| Wash Wastebaskets |
| Accomplish per specifications and frequency schedule |
| None |
| Random Sampling |
| 2% |
| Low Cleaning |
| Accomplish per specifications and frequency schedule |
| 5 defects per month |
| Random Sampling |
| 5% |
| High Cleaning |
| Accomplish per specifications and frequency schedule |
| 5 defects per month |
| Random Sampling |
| 5% |
| Spot Clean Woodwork, Walls and Partitions |
| Accomplish per specifications and frequency schedule |
| 5 defects per month |
| Random Sampling |
| 5% |
| Clean Light Fixtures |
| Accomplish per specifications and frequency schedule |
| None |
| Random Sampling |
| 3% |
| Sweep Floors, Hallways and Stairs |
| Accomplish per specifications and frequency schedule |
| 3% of area swept |
| Random Sampling |
| 5% |
| Floor Maintenance |
| Accomplish per specifications and frequency schedule |
| 3% of area maintained |
| Random Sampling |
| 8% |
| Mop Floors |
| Accomplish per specifications and frequency schedule |
| 3% of area mopped |
| Random Sampling |
| 6% |
| Vacuum Carpet |
| Accomplish per specifications and frequency schedule |
| 3% of carpeted area |
| Random Sampling |
| 6% |
| Shampoo Carpet |
| Accomplish per specifications and frequency schedule |
| 1% of carpeted area |
| 100% Inspection |
| 5% |
| Clean/Refill Restroom Dispensers |
| Accomplish per specifications and frequency schedule |
| 3 defects per month |
| Random Sampling |
| 7% |
| Clean Restroom Fixtures and Floors |
| Accomplish per specifications and frequency schedule |
| 3 defects per month |
| Random Sampling |
| 8% |
| Wash Restroom Walls and Doors |
| Accomplish per specifications and frequency schedule |
| 3 defects per month |
| Random Sampling |
| 5% |
| Glass Cleaning |
| Accomplish per specifications and frequency schedule |
| 3 defects per month |
| Random Sampling |
| 2% |
| Wash Windows |
| Accomplish per specifications and frequency schedule |
| None |
| 100% Inspection |
| 8% |
| Clean Refrigerators |
| Accomplish per specifications and frequency schedule |
| None |
| 100% Inspection |
| 3% |
| Clean Microwaves |
| Accomplish per specifications and frequency schedule |
| None |
| 100% Inspection |
| 3% |
| Clean Oven/Range |
| Accomplish per specifications and frequency schedule |
| None |
| 100% Inspection |
| 2% |
| Clean Counters, Sinks and Fixtures |
| Accomplish per specifications and frequency schedule |
| 2 defects per month |
| Random Sampling |
| 4% |
| Entrance/Entrance mats maintenance |
| Accomplish per specifications and frequency schedule |
| 1 defect per month |
| Random Sampling |
| 2% |