Attachment 2 - Statement of Work.pdf

1 AMEN II ATCARS Tower Simulator

STATEMENT OF WORK

Federal Aviation Administration

Civil Aerospace Medical Institute (CAMI)

Human Factors Division

AAM-520

Air Traffic Control Advanced Research Simulator (ATCARS) Tower Simulation Replacement for AMEN II

June 20, 2017

Contents

1. General

2. Background

3. Scope

4. Government Responsibilities

5. Requirements

5.1 Tower Cab Simulator Requirements

5.1.1

5.1.2

5.1.3

5.1.4

5.1.5

5.1.6

5.1.7

5.1.8

5.1.9

5.1.10

5.2 Training Requirements

5.2.1 Hardware and software setup

5.2.2 Downloading representations of an airport

5.2.3 Downloading air traffic scenarios

5.2.4 Air traffic scenario programming

5.2.4 Pseudo-pilot operations

5.2.5 Communication system operations

5.2.6 Controller participant operations

5.2.6 Playback of participant runs scenarios

5.3 Customer Support

5.4 Install and Test Software and Hardware

6. Deliverables

7. Government Furnished Support, Equipment and Materials

8. Security

9. Quality Control

9.1 Quality Control:

9.2 Quality Assurance:

10. Over and Above Services

11. Travel

12. General terms

12.1 Definitions

12.2 Acronyms:

1. General

For the purpose of improving the safety and efficiency of the National Airspace System (NAS), the Federal Aviation Administration (FAA) considers proposals to change the procedures and technologies used in the performance of air traffic control. The FAA pays numerous vendors to design and provide the procedures and tools that will make the proposals a reality. It is the job of human factors researchers and engineering research psychologists to evaluate the new systems for human factors safety and performance issues. An essential method in evaluating a proposed change to controller tools is the use of Human-in-the-Loop (HITL) simulations. This research technique involves presenting a high fidelity representation of the controller task to expert controllers who will use the proposed procedures and tools to control simulated traffic. While they control the simulated traffic using these tools the human factors researchers are recording human performance data for analysis. One important type of data recorded during HITL studies is eye-movement data. After the controllers are done using the procedures and tools human factors researchers will analyze the data to determine whether they will have a negative impact on safety or workload levels.

Research results derived from these simulations will be provided as guidance to developers. The FAA’s Civil Aerospace Medical Institute (CAMI), Aerospace Human Factors Research Division has been charged with providing this type of research input to designers of systems and procedures. Human factors researchers at CAMI have been providing this type of input to decision makers at the FAA since 1961.

2. Background

The Air Traffic Control Advanced Research Simulator (ATCARS) Laboratory at the Federal Aviation Administration (FAA) Civil Aerospace Medical Institute (CAMI) was created to support safety-related, Air Traffic Control (ATC) human factors research. Many ATC human factors questions can most effectively be investigated through the use of simulators that provide, in a tightly controlled lab environment, a high fidelity representation of the tasks air traffic controllers must perform. While air traffic controller participants in these human factors studies control simulated air traffic, researchers collect the data needed to answer the research questions of the day.

The ATCARS Laboratory must be equipped with high fidelity simulators capable of representing the tasks of all types of air traffic controllers Air Traffic Control Tower (ATCT) specialists. Currently the lab is only able to provide a medium fidelity representation of the tasks of the ATCT specialists. This is accomplished through the use of our Tower Simulation-Based Performance Measure (TSBPM).

Since acquiring this tower simulator eight years ago, ATCT tasks themselves as well as the research questions associated with them have evolved.

The ATCARS laboratory and its simulators are used to conduct research that support the delivery of benefits through technology and infrastructure and support empowering and innovating with the FAA’s people. The simulation research provides information requirements and usability evaluations for proposed technologies and procedures. Recent research gaps that we are not currently able to fill include a study to determine if tower controllers use an identifiable visual scanning pattern, whether the scanning patterns are consistent across controllers, and whether certain scanning patterns are associated with improved safety performance.

Obtaining a replacement for the current tower simulation equipment will allow the National Airspace System (NAS) Human Factors Safety Research Laboratory at CAMI to undertake additional research projects for FAA’s Safety Services Group (AJI) and Human Factors Division (ANG) research sponsors. The original equipment was developed for a specific purpose, which prevented it from being applied to very many new research requirements as they arose. In addition, the non-commercial nature of the device, which required extensive effort to develop airspace for new airports and simulated ATC situations for experimental scenarios, prevented research personnel from being able to respond quickly to research requirements as they arose. The solution of acquiring a new tower cab simulator as a replacement for the current system will allow CAMI to accept many more opportunities for conducting ATC research in the tower environment and will allow us to explore many more human factors research issues.

3. Scope

The intent of this acquisition is the purchase of a high fidelity definition tower cab simulator that will be integrated with an eye-movement recorder for HITL system evaluation, and information requirements collection. This system would replace the current medium fidelity tower simulator and obsolete eye-movement recorder. The replacement tower cab simulator is to provide a 270 degree out-the -window view, record files for playback and safety related performance, includes an option for training and customer support available during CAMI business hours, and provides immediate access to a large number of hub airport configurations and associated high fidelity air traffic scenarios.

4. Government Responsibilities

The Government will provide information, equipment, and access as necessary to complete the tasks contained below.

5. Requirements

5.1 Tower Cab Simulator Requirements

The minimum performance requirements for the tower cab simulator are:

5.1.1 Must provide a high-fidelity simulation of air traffic control tower workstations for operations including:

5.1.1.1 Ground

5.1.1.2 Local

5.1.1.3 Flight data/clearance delivery positions.

5.1.2 Must provide at least a two hundred and seventy (270) degree out the window view of the airport being simulated.

5.1.3 Must support the use of at least two human pseudo-pilots (research confederates trained to represent pilots during a simulation) simultaneously while running an air traffic simulation.

5.1.4 Must be able to record controller/pilot interactions during a simulated air traffic control scenario.

5.1.5 Must provide immediate access to high fidelity representations of at least 30 civilian airport hubs across the United States. The Contractor must include: ATL, LAX, ORD, DFW, JFK, DEN, SFO, CLT, LAS, PHX, MIA, IAH, SEA, MCO, EWR, MSP, BOS, DTW, PHL, LGA, FLL, BWI, DCA, MDW, SLC, IAD, SAN, HNL, TPA, and PDX high fidelity representations.

5.1.6 Must provide immediate access to at least six 20 minute long realistic air traffic scenarios for each of the airports listed in C.5.1.5.

5.1.7 The air traffic scenarios listed in 53.1.6 must include a variety of aircraft that are known to fly into and out of the airports listed in 5.1.5, the aircraft will be accompanied by associated flight plans and behave visually in accordance with aircraft physics models used in scenarios by ATC instructors at the airports listed in 5.1.5.

5.1.8 Must enable researchers to insert visual objects in the out the window view such that they seem to appear out of nowhere.

5.1.9 Must collect and record the following data during each run:

Number of aircraft conflicts, number of incursions, clearances and time the clearances occurred, distance between arrivals and time between departures.

5.1.10 must provide the ability to save and play back the resulting scenario after it has been run by each participant.

5.2 Training Requirements

The contractor must provide training in the following areas:

5.2.1 Hardware and software setup

5.2.2 Downloading representations of an airport

5.2.3 Downloading air traffic scenarios

5.2.4 Air traffic scenario programming

5.2.4 Pseudo-pilot operations

5.2.5 Communication system operations

5.2.6 Controller participant operations

5.2.6 Playback of participant runs scenarios

5.3 Customer Support

The government will be performing ongoing research studies with paid subjects including Pilots and Air Traffic Controllers and tight schedule requiring real time support by the Contractor. The contractor must provide ongoing and immediate customer support by phone during CAMI business hours (6:00 am to 6:00 pm CST Monday-Friday excluding US government holidays) and onsite support as needed within 24 hours of request.

5.4 Install and Test Software and Hardware

The contractor must install developed hardware and software into the ATCARS lab and demonstrate that the new components accurately function.

6. Deliverables

The contractor must provide deliverables in accordance with Contract Data Line Requirements (CDRL) A001; A002; A002; A004; B001 & C001 in format outlined with the CDRL in the Contractor Format.

7. Government Furnished Support, Equipment and Materials

The Government will provide the following equipment and materials upon contract award.

CAMI will provide all required electrical power requirements to support the tower cab simulator.

CAMI will provide required suitable environmental conditions to operate the tower cab simulator. This includes space, and air conditioning, and room lighting, and room ventilation.

CAMI will provide a single point of contact that will function as the project manager (customer’s representative) for the duration of the project.

CAMI will support the installation of the tower cab simulators with their appropriate technical and Information Technology (IT) personnel as required during the installation and system commissioning. The customer’s personnel who receive the system training are expected to be technically qualified as appropriate (IT or ATC backgrounds, as required) to ensure full understanding of all training course material.

CAMI will assist in providing security clearances for personal visiting FAA facilities.

8. Security

The Contractor must comply with all installation security requirements.

9. Quality Control

9.1 Quality Control: The contractor must develop a quality control plan to assure that development of the simulator provided under this contract is ISO 9001 compliant or meets Industry Standards.

9.2 Quality Assurance: The Government will monitor the contractor’s performance under this contract. Performance must be considered acceptable when it meets requirements contained in the contract and SOW.

10. Over and Above Services

Over and Above Services are those services required to support the ATCARS lab functionality that are unknown at this time, not explicitly defined above, but necessary in support of the new and evolving requirements and/or that impact the usefulness of the Simulator. Where it has been determined by the government to be Over & Above, the government will seek a quote by the contractor to be negotiated with the CO of record. All over & above services or supplies must be authorized and incorporated into the contract through bilateral modification. All invoices will be paid in accordance with contract terms and conditions.

11. Travel

The FAA COR/CO may request performance from the contractor’s personnel that results in travel. Travel expenses are paid according to Federal Travel Regulations and appropriate AMS clauses.

12. General terms

12.1 Definitions

Acceptable Quality Level (AQL) The standard at which service is considered Satisfactory as agreed upon by the Contractor and the Government.

Alternative Dispute Resolution (ADR) Process for the resolution of disputes regarding work determined to be unsatisfactory.

Contractor – The term Contractor as used herein refers to both the prime Contractor and any subcontractors. The prime contractor must ensure that his subcontracts (if any) comply with the provisions of this contract.

Contracting Officer (CO) – One with authority to enter into, administer, and/or terminate contracts and make related determinations.

Contracting Officer’s Representative (COR) – One who is designated and authorized in writing by the CO to be responsible for surveillance/monitoring of the Contractor’s performance.

Contractor Owned Property – All property used on this contract that is owned or furnished by the Contractor.

Contractor’s Representative – An Project Coordinator assigned by the Contractor to manage the services outlined in the SOW.

Customer Comments – A means for end users to provide comments pertaining to services provided by the contractor.

Government Owned Property – All property owned by or leased to the Government or acquired by the Government under the terms of the contract.

Government property included both Government-furnished property and Contractor acquired property as defined in AMS Guidance T3.10.3.

Quality Assurance (QA) – Those actions taken by the Government to assure services meet the acceptable quality level established by the contract between the Contractors and Government.

Quality Assurance Surveillance Plan (QASP) – An organized written, “living”, document outlined the Government’s methodology for monitoring contractor performance.

Quality Control (QC) – Those actions taken by the Contractor to ensure contractor performance meets the requirements of the contract.

12.2 Acronyms:

(AMS) Aviation Management System (CAMI) Civil Aerospace Medical Institute (CO) Contracting Officer (COR) Contracting Officer’s Representative (En Route) Air traffic control for cruise phase of flight provided by radar controllers working at Air Route Traffic Control Centers (FAA) Federal Aviation Administration (FAR) Federal Aviation Regulation (QC) Quality Control (QA) Quality Assurance (SOW) Statement of Work (TRACON) Terminal Radar Approach Control