DRAFT Varex PWS Maintenance.docx

This is a draft Performance Work Statement (PWS) for maintenance and logistics support services related to Varex systems at the Department of Homeland Security Customs and Border Protection (CBP). The document outlines support requirements for CBP's Integrated Logistics Division (ILD), which manages a 24/7 Maintenance Dispatch Center responsible for responding to service calls and coordinating maintenance activities across multiple CBP sites. The Maintenance Dispatch Center records all service requests in CBP's ServiceNow and MAXIMO (Integrated Logistics Support System) databases and issues requests for repair and maintenance services to support CBP's technology systems deployed domestically and internationally. These systems are critical to CBP's mission of border protection, preventing terrorist threats and contraband, and facilitating legitimate trade and travel.

The PWS establishes the framework for contractor-provided maintenance and logistics support services necessary to sustain CBP's operational technology infrastructure. The pre-solicitation posting serves as both a Request for Information (RFI) and Sources Sought Request (SSR) for market research purposes only and does not constitute a binding commitment to issue a formal solicitation. This announcement indicates CBP's intent to market-test availability of qualified contractors for these essential maintenance services, though specific response dates, award dates, pricing terms, contract vehicles, and set-asides are not detailed in the provided draft document excerpt.