(Draft v2) PWS Strategic Talent Sourcing and Recruitment Support Services.docx

Performance Work Statement (PWS) Strategic Talent Sourcing and Recruitment Support Services

09.03.2026

[Revise Table of Contents numbering upon finalizing the PWS] Contents

Performance Work Statement (PWS) Strategic Talent Sourcing and Recruitment Support Services

Vision Statement Provide strategic talent sourcing, market intelligence, outreach, and recruitment support that expands Ginnie Mae’s access to highly qualified and diverse talent pools, particularly for executive, specialized, mission-critical, and hard-to-fill positions, while maintaining the integrity of the Federal hiring process.

The Contractor shall support Ginnie Mae in identifying and engaging prospective talent and directing interested individuals to applicable Federal employment opportunities posted through USAJOBS. All official qualification, eligibility, referral, assessment, selection, appointment, and hiring decisions shall remain the sole responsibility of authorized Government officials.

1 General Information

1.1 Scope of Work

The U.S. Department of Housing and Urban Development (HUD), Government National Mortgage Association (Ginnie Mae), requires strategic talent sourcing and recruitment support services to assist in identifying, engaging, and developing pipelines of prospective candidates for executive, specialized, mission-critical, and hard-to-fill positions.

Services may include:

· Talent market research and analysis;

· Recruitment strategy development;

· Candidate identification and sourcing;

· Candidate outreach and engagement;

· Talent pipeline development and management;

· Recruitment campaign development and execution;

· Recruitment event coordination and support;

· Executive and specialized talent sourcing;

· Recruitment metrics, analytics, and reporting; and

· Providing prospective candidates with Government-approved information and directing interested individuals to applicable USAJOBS announcements.

The Contractor shall provide recruitment support services only. The Contractor shall not make official Federal qualification, eligibility, referral, assessment, selection, compensation, appointment, suitability, or hiring determinations.

Detailed descriptions of the required services are provided in Section 5 – Specific Tasks.

1.2 Background

Ginnie Mae is a wholly owned Government corporation within HUD whose mission requires a workforce with specialized expertise in areas including mortgage finance, capital markets, securities, financial risk management, technology, cybersecurity, data analytics, operations, policy, and executive leadership.

Competition for highly specialized and executive-level professionals may require proactive recruitment strategies beyond traditional vacancy announcements. Ginnie Mae seeks to enhance its ability to identify potential talent, understand relevant labor markets, expand awareness of career opportunities, establish sustainable talent pipelines, and engage prospective candidates who may not otherwise be actively seeking Federal employment.

The Contractor will supplement the Government's recruitment outreach capabilities by identifying potential candidates, performing targeted outreach, coordinating recruitment activities, and directing interested individuals to official Federal employment announcements.

The Contractor's role ends at recruitment sourcing and outreach activities unless otherwise specifically identified within this PWS. Individuals interested in Federal employment must apply through the Government-designated application process, including USAJOBS when applicable.

The Government retains responsibility for the administration of Federal hiring authorities and processes.

1.3 Constraints

Services performed under this PWS shall comply with all applicable Federal laws, regulations, policies, standards, and Government requirements.

Applicable requirements may include, but are not limited to:

· Federal Acquisition Regulation (FAR);

· HUD Acquisition Regulation (HUDAR);

· Applicable prohibited personnel practice requirements;

· Federal equal employment opportunity requirements;

· Federal privacy and records-management requirements;

· Applicable information security requirements;

· Section 508 accessibility requirements; and

· Government ethics and conflict-of-interest requirements.

The Contractor shall not:

· Make or represent that it has authority to make Federal hiring decisions;

· Determine official applicant eligibility or qualifications for Federal employment;

· Guarantee interviews, referrals, selections, appointments, grades, compensation, or employment;

· Make commitments on behalf of HUD or Ginnie Mae;

· Circumvent applicable Federal competitive hiring processes;

· Represent candidate sourcing as an official Government qualification determination;

· Obtain or use candidate information through unlawful, deceptive, or unauthorized means; or

· Use Government or candidate information for purposes unrelated to performance of this contract.

1.4 Non-Personal Services

The Government will neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services.

If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer (CO) immediately. These services shall not be used to perform work of a policy, decision making or management nature, i.e., inherently Government functions. All decisions relative to programs supported by the Contactor shall be the sole responsibility of the Government.

1.5 Period of Performance

The period of performance shall be for a base period of twelve months with (4) twelve-month option periods.

1.6 Place of Performance

The services to be performed under this contract shall be performed at the Contractor facilities and/or through remote performance.

The Contractor may be required to perform limited services at:

· HUD Headquarters;

· Ginnie Mae facilities;

· Recruitment events;

· Universities;

· Professional conferences;

· Industry events; or

· Other Government-approved locations.

The Government does not anticipate providing dedicated workspace unless otherwise authorized.

1.7 Hours of Operation

The Contractor shall provide support during normal Government business hours, generally Monday through Friday, excluding Federal holidays.

Specific hours shall be coordinated with the COR based upon recruitment activities.

Recruitment events, conferences, or outreach activities may occasionally require performance outside normal business hours.

The Contractor shall maintain sufficient staffing to ensure continuity of services throughout the period of performance.

1.8 Special Qualifications

Contractor personnel supporting this requirement should possess demonstrated professional experience in one or more of the following:

· Executive recruitment;

· Professional talent sourcing;

· Specialized or hard-to-fill recruitment;

· Financial services recruitment;

· Mortgage finance or capital markets recruitment;

· Technology or cybersecurity recruitment;

· Government or public-sector recruitment;

· Recruitment market research;

· Recruitment analytics; and

· Talent pipeline development.

1.9 Post Award/Kickoff Conference

The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5 and HUD Acquisition Regulation (HUDAR) clause 2452.237-79 - Post Award Conference.

The kickoff conference shall address, at a minimum:

· Contract objectives;

· Roles and responsibilities;

· Initial recruitment priorities; and

· Initial deliverable schedules.

1.10 Status Meetings

The Contracting Officer (CO), Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review performance, recruitment activities, upcoming requirements, candidate pipelines, recruitment metrics, risks, and corrective actions.

The Contractor shall identify significant issues, barriers, or emerging market conditions affecting recruitment activities.

Meetings shall be conducted at no additional cost to the Government unless otherwise authorized under the contract.

1.11 Contractor Travel

Travel shall only be performed when authorized in advance by the Government.

Prior to travel, the Contractor shall coordinate with and receive authorization from the COR and/or CO as required.

Reimbursement shall be in accordance with applicable contract terms, the Federal Travel Regulation, and FAR 31.205-46.

1.12 Transition-In

Transition-in is not required as a part of this requirement.

1.13 Transition-Out

The Contractor shall provide transition-out services during the final 30 calendar days of contract performance, when requested by the Contracting Officer Representative.

Transition-out shall include transfer of Government-owned recruitment records, candidate pipeline information, reports, and other Government data developed or maintained under the contract.

The Contractor shall cooperate with the Government and any successor Contractor to prevent disruption of recruitment activities.

2 Definitions and Acronyms

2.1 Definitions

Candidate Lead: A prospective individual identified through Contractor sourcing activities whose professional background appears reasonably aligned with Government-provided recruitment criteria.

Contractor: The entity awarded the contract to provide services described in this PWS.

Contracting Officer (CO): The Government official with authority to enter into, administer, modify, and/or terminate contracts and make related determinations and findings.

Contracting Officer's Representative (COR): A Government employee designated by the Contracting Officer to perform authorized technical and administrative contract-management functions.

Deliverable(s): A product, report, document, dataset, analysis, plan, or other output required by the contract.

Government Recruitment Criteria: Occupational, professional, technical, geographic, experience, competency, or other criteria provided by the Government to guide Contractor sourcing efforts. Such criteria do not constitute an official Federal qualification determination.

Hard-to-Fill Position: An occupation or position for which the Government has identified significant recruitment or labor-market challenges.

Performance Standard: The level of performance required by the Government for a specified service or deliverable.

Prospective Candidate: An individual identified or contacted through Contractor recruitment efforts who may have potential interest in a Government employment opportunity.

Qualified Candidate Lead: For purposes of Contractor performance only, an individual whose background reasonably aligns with Government-provided sourcing criteria and who has expressed interest in receiving information concerning a Federal employment opportunity. This designation is not an official Federal qualification or eligibility determination.

Recruitment Campaign: A coordinated set of sourcing, outreach, communications, event, or engagement activities directed toward a specific occupation, skill set, talent market, organizational need, or vacancy.

Talent Pipeline: A documented pool of potential prospective candidates developed for current or anticipated workforce requirements.

Business Day: Every official day of the week which are days between and including Monday to Friday. This does not include federal holidays and weekends.

Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Government Furnished Property (GFP) - Government-furnished property is property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Performance Work Statement (PWS): A statement of work for performance-based acquisitions that describe the required results in clear, specific, and objective terms with measurable outcomes.

Quality Assurance (QA): Policies and procedures adopted by the Government to ensure that supplies and services acquired under Government contracts conform to the contracts quality requirements.

Quality Assurance Surveillance Plan (QASP): A plan describing how the agency will survey, observe, test, sample, evaluate and document the Contractor's performance in meeting critical performance standards identified in the contract.

Quality Control (QC): All necessary measures taken by the Contractor to assure that the quality of an end product of service shall meet contract requirements.

Subcontractor: Any person, other than the prime Contractor, who offers to furnish or furnishes any supplies, material, equipment, or services of any kind under a prime contract or a subcontract entered into in connection with such prime contract, and any person who offers to furnish or furnishes general supplies to the prime contractor or a higher tier subcontractor. The Government does not have privity of contract with a subcontractor.

2.2 Acronyms

AQL: Acceptable Quality Level CO: Contracting Officer COR: Contracting Officer's Representative FAR: Federal Acquisition Regulation Ginnie Mae/GNMA: Government National Mortgage Association HUD: U.S. Department of Housing and Urban Development OPM: Office of Personnel Management POC: Point of Contact PWS: Performance Work Statement QA: Quality Assurance QASP: Quality Assurance Surveillance Plan QCP: Quality Control Plan SME: Subject Matter Expert USAJOBS: Federal Government's official employment sit 3 Government-Furnished Property and Services

3.1 Government Services

The Government shall provide, as applicable:

· Organizational and mission information;

· Recruitment priorities;

· Position descriptions or occupational information;

· Recruitment criteria;

· Applicable vacancy announcements;

· Government-approved recruitment materials;

· Relevant workforce-planning information; and

· Timely review and approval of Contractor-developed recruitment materials.

The Government will not provide day-to-day supervision of Contractor personnel.

3.2 Facilities

Facilities will not be provided

3.3 Equipment

Equipment will not be provided

3.4 Materials and Information

The Government may provide:

· Position descriptions;

· Occupational series information;

· Vacancy announcement information;

· USAJOBS links;

· Mission and organizational information;

· Workforce planning information;

· Government-approved communications;

· Existing talent-market information;

· Historical recruiting data; and

· Other information necessary to perform assigned recruitment activities.

Government information shall be handled in accordance with applicable contract requirements.

3.5 Quality Assurance (QA)

The Government shall evaluate the Contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable quality level.

4 Contractor-Furnished Items and Services

4.1 Facilities

The Contractor shall furnish all facilities necessary to perform the requirements of this PWS unless otherwise specifically provided by the Government.

4.2 Equipment

The Contractor shall furnish all equipment required for performance, including computers, communications equipment, and other necessary business equipment, unless otherwise authorized.

4.3 Materials

The Contractor shall provide all commercial recruiting tools, professional resources, subscriptions, databases, licenses, market-research resources, and other materials necessary to perform the requirement.

This may include:

· Professional networking platforms;

· Talent sourcing databases;

· Executive recruitment resources;

· Labor-market research tools;

· Industry databases;

· Recruitment analytics tools; and

· Candidate relationship management tools.

The Government shall not be separately charged for standard Contractor recruitment tools unless specifically authorized by the contract.

4.4 Contractor Responsibilities

The Contractor shall manage all personnel and resources necessary for successful performance.

The Contractor shall maintain appropriate records supporting recruitment activities and deliverables.

Government records, recruitment information created specifically for the Government, reports, approved candidate pipeline information, and Government-funded work products developed under this requirement shall be handled in accordance with applicable contract terms regarding Government information, data rights, records management, and privacy.

The Contractor shall safeguard personally identifiable information and candidate information obtained during contract performance.

The Contractor shall not use candidate information obtained under this contract for unrelated commercial recruitment activities without appropriate authorization.

4.5 Contractor Personnel

See HUDAR clause 2452.237-70 - Key Personnel in the Key Personnel section of the contract.

4.6 Identification of Contractor Employees

Contractor and subcontractor personnel shall identify themselves as Contractor personnel when interacting with Government personnel and prospective candidates.

Contractor communications with prospective candidates shall clearly communicate that the individual is employed by or represents a Government Contractor and is performing recruitment outreach on behalf of Ginnie Mae.

The Contractor shall not represent itself as having Federal hiring authority.

Electronic mail signature blocks shall identify the Contractor's company affiliation.

5 Specific Tasks

5.1 Recruitment Strategy and Talent Market Services

5.1.1 Recruitment Strategy Development

The Contractor shall work with Government-designated personnel to understand Ginnie Mae's recruitment objectives, workforce needs, targeted occupations, talent markets, and anticipated recruitment challenges.

The Contractor shall develop recruitment strategies appropriate to Government-identified positions or occupational groups.

Strategies may include:

· Recommended sourcing channels;

· Talent-market segmentation;

· Geographic targeting;

· Professional associations;

· Academic institutions;

· Industry networks;

· Digital recruitment channels;

· Conferences and events;

· Candidate engagement approaches; and

· Recruitment campaign recommendations.

Performance Standards

a) Standard: Recruitment strategies address all Government-identified occupations, objectives, and target markets.

AQL: At least 95% compliance with identified Government requirements.

b) Standard: Recruitment strategies are submitted within the timeframe established by the Government.

AQL: No more than two business days beyond the established due date unless approved in advance.

Deliverables

A001 – Recruitment Management and Strategy Plan

5.1.2 Candidate Sourcing

The Contractor shall proactively identify prospective candidates whose professional backgrounds reasonably align with Government-established sourcing criteria.

Sources may include:

· Professional networking platforms;

· Executive search databases;

· Industry associations;

· Academic institutions;

· Professional conferences;

· Industry publications;

· Existing Contractor professional networks;

· Publicly available professional information; and

· Other lawful and appropriate sourcing channels.

The Contractor shall use multiple sourcing channels when appropriate and shall not rely solely upon passive applicants or a single database.

5.1.3 Candidate Lead Information

Candidate leads provided to the Government shall contain sufficient information to demonstrate the basis for the Contractor's identification of the individual.

Information may include:

· Name;

· Current or recent professional position;

· Relevant experience;

· Relevant skills or expertise;

· Geographic location;

· Public professional profile, when applicable;

· Outreach status;

· Candidate interest status; and

· Applicable recruitment campaign or occupational category.

Identification of an individual by the Contractor does not constitute an official Government determination that the individual is qualified or eligible for Federal employment.

Performance Standards

a) Standard: Candidate leads reasonably align with Government-established sourcing criteria.

AQL: At least 90% of submitted candidates meet the established sourcing criteria.

b) Standard: Candidate information is sufficiently complete to allow the Government to understand the basis for identification.

AQL: At least 95% completeness.

Deliverables

A002 – Candidate Sourcing and Lead Report

5.1.4 Candidate Outreach and Engagement

The Contractor shall conduct professional, targeted outreach to Government-approved prospective candidates.

Outreach may include:

· Initial candidate contact;

· Follow-up engagement;

· Providing Government-approved information concerning Ginnie Mae;

· Providing Government-approved information concerning career opportunities;

· Responding to general questions concerning publicly available vacancy information;

· Providing applicable USAJOBS links; and

· Encouraging interested individuals to review and apply to applicable Federal vacancy announcements.

The Contractor shall not advise an individual that they have been determined qualified, eligible, referred, selected, or approved for Federal employment.

The Contractor shall not guarantee employment, interviews, selection, compensation, grade, appointment, or other Federal personnel outcomes.

Performance Standards

a) Standard: 100% of outreach communications accurately describe the Contractor's role and do not imply Federal hiring authority.

AQL: Zero material deviations.

b) Standard: Interested candidates are provided with the applicable Government-approved vacancy information or USAJOBS link.

AQL: 95% compliance.

Deliverables

A003 – Candidate Outreach Activity Report

5.1.5 Talent Pipeline Development and Management

The Contractor shall develop and maintain talent pipelines for Government-designated occupations and workforce requirements.

Talent pipelines shall identify:

· Occupational area;

· Candidate lead;

· Relevant professional expertise;

· Source;

· Outreach activity;

· Candidate engagement status;

· Applicable vacancy or recruitment initiative, if known; and

· Follow-up status.

The Contractor shall routinely review and update talent pipelines to maintain their usefulness and accuracy.

Candidate information shall be protected in accordance with applicable privacy and information-security requirements.

Performance Standards

a) Standard: Talent pipeline information is current, accurate, and organized by Government-designated recruitment priority.

AQL: At least 95% accuracy and completeness.

b) Standard: Pipeline information is updated at least monthly or as otherwise directed by the Government.

AQL: 100% monthly submission.

Deliverables

A004 – Talent Pipeline Report/Tracker

5.1.6 Recruitment Campaign Support

The Contractor shall develop and execute targeted recruitment campaigns for Government-designated positions, occupations, or talent markets.

Campaign activities may include:

· Target audience analysis;

· Identification of sourcing channels;

· Candidate outreach;

· Professional network engagement;

· Recruitment communications;

· Event coordination;

· Campaign tracking; and

· Post-campaign analysis.

All public-facing recruitment materials requiring Government approval shall be submitted to the COR or designated Government official prior to dissemination.

Performance Standards

a) Standard: Recruitment campaigns are executed in accordance with the Government-approved campaign strategy.

AQL: 95% compliance with approved campaign requirements.

b) Standard: Government-required approvals are obtained before dissemination of Government-branded recruitment content.

AQL: Zero unauthorized dissemination.

Deliverables

A005 – Recruitment Campaign Plan and Results Report

5.1.7 Recruitment Analytics and Performance Reporting

The Contractor shall collect, analyze, and report recruitment activity and performance data.

Metrics may include:

· Number of sourcing activities conducted;

· Number of prospective candidates identified;

· Number of candidates contacted;

· Candidate response rate;

· Number of candidates expressing interest;

· Number of individuals provided USAJOBS vacancy information;

· Talent pipeline size;

· Pipeline activity by occupational area;

· Recruitment source effectiveness;

· Recruitment campaign performance;

· Recruitment event activity;

· Market trends;

· Recruitment barriers; and

· Contractor recommendations.

Where data is available from the Government, the Government may also track downstream metrics such as applications, referrals, interviews, selections, and hires.

Such downstream Federal hiring outcomes may be considered program-effectiveness measures but shall not automatically constitute Contractor performance measures because qualification, referral, selection, and hiring decisions remain outside Contractor control.

Performance Standards

a) Standard: Reports accurately reflect Contractor activity during the reporting period.

AQL: 98% accuracy.

b) Standard: Reports are submitted by the Government-established due date.

AQL: No more than one business-day deviation without prior approval.

Deliverables

A006 – Monthly Recruitment Performance Report

5.2 Recruitment Event Support

The Contractor shall provide support for Government-approved recruiting events.

Activities may include:

· Identifying relevant industry and professional events;

· Supporting event planning;

· Coordinating registration and logistics;

· Developing Government-approved recruitment materials;

· Identifying prospective attendees;

· Conducting pre-event outreach;

· Scheduling candidate engagements;

· Supporting virtual or in-person recruitment events; and

· Preparing post-event reports.

The Contractor shall coordinate with the COR prior to committing Government resources or incurring reimbursable expenses.

Deliverables

A007 – Recruitment Event Plan and After-Action Report

5.3 Transition-Out

When directed, the Contractor shall perform transition-out services described in Section 1.13.

Deliverables

A008 – Transition-Out Plan and Final Transfer Package

6 Deliverables

The Contractor shall complete all work and submit all deliverables as specified herein.

6.1 Quality Control Plan

The Contractor shall establish and maintain a comprehensive quality control program to ensure services are performed in accordance with this contract.

The Contractor shall develop, maintain, enforce, and document a Quality Control Plan.

At a minimum, the QCP shall address:

· Candidate sourcing quality;

· Verification of candidate lead information;

· Outreach quality;

· Recruitment communication accuracy;

· Talent pipeline accuracy;

· Market research quality;

· Recruitment data quality;

· Deliverable review;

· Privacy and candidate information protection;

· Identification and correction of deficiencies;

· Internal review processes;

· Management oversight; and

· Processes for preventing recurrence of identified performance deficiencies.

The Contractor's QCP shall be submitted to the COR within 30 calendar days after contract award, unless required with the Contractor's proposal.

Updated QCPs shall be provided within five business days following material revisions.

6.2 Acceptance Criteria

All deliverables shall:

· Be complete, accurate, and responsive to PWS requirements;

· Meet applicable performance standards;

· Be professionally prepared;

· Contain no material factual errors;

· Protect candidate and Government information;

· Use Government-approved formats where required;

· Be submitted electronically unless otherwise directed;

· Be compatible with Government-standard Microsoft Office software or other approved formats;

· Comply with applicable Section 508 requirements; and

· Be submitted by the required due date.

Deliverables that do not meet acceptance requirements may be returned for correction at no additional cost to the Government.

7 Related Documents

The Contractor shall comply with all applicable Federal and HUD regulations, policies, procedures, and guidance relevant to performance of the requirement.

Related authorities and guidance may include:

· Federal Acquisition Regulation;

· HUD Acquisition Regulation;

· Applicable Office of Personnel Management recruitment and hiring guidance;

· Applicable USAJOBS requirements;

· Federal privacy requirements;

· Federal records-management requirements;

· Section 508 accessibility requirements;

· HUD information security requirements;

· Applicable Government ethics requirements; and

· Other Government recruitment policies identified during contract performance.

8 Performance Requirements Summary

The summary chart below lists the contract's primary requirements, the associated performance standards, the expected target performance, and the methods of surveillance. While some contract requirements may not be listed in the chart below, requirements not appearing on the PRS chart do not negate the Contractor's obligation to perform all requirements as specified in the contract. Additionally, HUD reserves all rights and remedies under the provisions and clauses of the contract when performance of any contract requirement, whether or not listed below, is unacceptable.

HUD will develop a Quality Assurance Surveillance Plan to be used to provide contract oversight. In conjunction with the Contractor's Quality Control Plan and various other methods of assessing performance, the COR and PM may perform on-site reviews and/or other types of verification to determine that the specified target performance requirements have been met. Regular review of Contractor performance is critical to the overall success of the contract. On a monthly basis, the COR will evaluate the quality of the product or services.

Performance Requirement Summary (PRS)

AQL: 95% compliance.

Government may require correction/resubmission at no additional cost. Repeated deficiencies may be reflected in Contractor performance evaluations and other contractual remedies

AQL: 90% of candidate leads meet established sourcing criteria.

Contractor shall replace or correct deficient leads/reporting at no additional cost. Persistent failure may result in appropriate remedies.

AQL: Zero material misrepresentation of Federal hiring authority; 95% compliance with required vacancy-information referrals.

Immediate corrective action required for any material misrepresentation. Government may require retraining, replacement of personnel, corrective-action plan, or other contractual remedy as appropriate.

AQL: 95% accuracy/completeness and 100% timely monthly submission.

Correction at no additional cost; repeated failures may result in appropriate contractual remedies.

AQL: 95% compliance; zero unauthorized Government-branded communications.

Contractor shall immediately correct unauthorized or deficient communications. Repeated deficiencies may result in appropriate contractual remedies.

AQL: 98% accuracy and timely submission within one business day of required date.

Correction/resubmission at no additional cost; repeated late or inaccurate reports may result in appropriate contractual remedies.