(DRAFT) TE-C - PWS Custodial Tasks Performance Standards (DRAFT).xlsx
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- Solicitation number
- W91151-26-R-A004
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The provided file is a draft Performance Work Statement (PWS) for Enterprise Municipal Custodial Services, detailing extensive custodial task performance standards across different facility types including Child Development Centers (CDCs), Child and Youth Services (CYSS) Centers, Physical Fitness Centers (PFCs), administration facilities, museums, and libraries. The comprehensive document outlines cleaning frequencies and standards for various tasks such as restroom cleaning, waste removal, floor maintenance, glass washing, dusting, and specialized area cleaning, with color-coded performance indicators (Green, Amber, Red, Black) representing different levels of service quality.
The performance standards are meticulously categorized by facility type, with specific cleaning frequencies ranging from daily to every other year, and reference multiple guidelines including CDC, AR 608-10, TB MED 531, and International Sanitary and Supply Association (ISSA) standards. The document emphasizes hospital-grade quality cleaning, using EPA-registered disinfectants, and includes detailed notes on task responsibilities, noting that certain cleaning tasks are reserved for facility staff versus contracted custodial services. The performance standards aim to maintain high cleanliness and sanitation levels across diverse military and administrative facility environments.
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Custodial-Performance-Standards Enterprise Municipal Custodial Services (Tasks and Frequency) Performance Standards
| FACILITY TYPES | CDCs1 | Other CYSS Centers | PFC's3 | Above Baseline Administration Facilities | WTU | Museums-Libraries | All Other Administration Facilities |
| Frequency IAW LOR2 | Frequency IAW LOR2 | Frequency IAW LOR4 | Frequency IAW LOR4 | Frequency IAW LOR4 | Frequency IAW LOR5 |
| TASK | GREEN | AMBER | RED | GREEN | AMBER | RED | BLACK | GREEN | AMBER | RED | BLACK | |||||||
| Restrooms - General Cleaning | ||||||||||||||||||
| Clean and Disinfect10 Restroom11 Floors, Toilets/Urinals, Sinks, Fixtures, Partitions12, Mirrors | D | D | D | D | 3W | 3W | D | 3W | 2W | 1W | EOD | 1W | 2M | 1M | D | EOD | 1W | 2M |
| Remove Waste in Restrooms/Clean and Disinfect Waste Containers/Replace Waste Container Liners | D | D | D | D | 3W | 3W | D | 3W | 2W | 1W | EOD | 1W | D | EOD | 1W | |||
| Supply Restrooms (Paper Towels, Toilet Tissue, Hand Soap and Dispensers) | D | D | D | D | 3W | 3W | D | 3W | 2W | 1W | EOD | 1W | 2M | 1M | D | EOD | 1W | 2M |
| Other General Cleaning Task | ||||||||||||||||||
| Clean Drinking Fountains13 | D | D | D | D | 3W | 3W | D | 3W | 1W | 2M | EOD | 1W | 2M | 1M | D | EOD | 1W | 2M |
| Remove Waste14 | D | D | D | D | 2W | 2W | D | 2W | 1W | 2M | EOD | 1W | 2M | 1M | D | EOD | 1W | 2M |
| Remove Recyclables15 (up to 96 gal. consolidated containers) | 1W | 1W | 1W | 1W | 3W | 1M | 1W | 1W | 1W | 2M | 4Y | EOY | 0 | 0 | 2M | 4Y | EOY | 0 |
| Vacuum Cleaning16 | D | D | D | D | 3W | 1W | D | 1W | 1W | 1M | EOD | 1W | 2M | 1M | D | EOD | 1W | 2M |
| Carpet Cleaning17 | 2Y | 2Y | 2Y | 2Y | 2Y | 1Y | 2Y | 1Y | 1Y | 1Y | 1Y | A/R | 0 | 0 | 2Y | 1Y | A/R | 0 |
| Spot Cleaning Carpets18 | D | D | D | D | A/R | 1W | D | 1W | 1W | 1M | A/R | 0 | 0 | 0 | A/R | A/R | 0 | 0 |
| Sweep Floors, stairs, entryways, elevators and landings | D | D | D | D | 3W | 3W | D | 3W | 1W | 1M | EOD | 1W | 2M | 1M | D | EOD | 1W | 2M |
| Wet Mop Floors, stairs, entryways, elevators and landings | D | D | D | D | 3W | 3W | D | 3W | 1W | 1M | EOD | 1W | 2M | 1M | D | EOD | 1W | 2M |
| Dry Buff or Spray/Buff | 2Y | 2Y | 2Y | 2Y | 1M | 1Y | 2Y | 1Y | 1Y | N/F | A/R | A/R | 0 | 0 | A/R | A/R | A/R | 0 |
| Stripping/Finishing Hard Surface Floors (IAW Manufacture Guidelines) | 2Y | 2Y | 2Y | 2Y | 2Y | 1Y | 2Y | 1Y | 1Y | N/F | 1Y | EOY | 0 | 0 | 2Y | 1Y | EOY | 0 |
| Low Dusting (<6 feet, horizontal & vertical surfaces) | D | D | D | D | 1Q | 1Q | D | 1Q | 2Y | 1Y | EOD | 1W | 2M | 1M | D | EOD | 1W | 2M |
| High Dusting (>6 feet up to 10 feet, horizontal & vertical surfaces)19 | 1W | 1W | 1W | 1W | 1Y | 1Q | 1W | 1Q | 1Y | 1Y | 1M | 6Y | 4Y | 2Y | 1W | 1M | 6Y | 4Y |
| Wash Interior Glass Windows20 | 2Y | 2Y | 2Y | 2Y | 1M | 1Y | 2Y | 1Y | 1Y | N/F | 1Y | EOY | 0 | 0 | 2Y | 1Y | EOY | 0 |
| Wash Exterior Glass (1st Floor Level ONLY)19 | 2Y | 2Y | 2Y | 2Y | 1Y | 1Y | 2Y | 1Y | 1Y | N/F | 1Y | EOY | 0 | 0 | 2Y | 1Y | EOY | 0 |
| Clean Window Treatments21 (Blinds, Interior Shutters. Drapes-dust ONLY) | 2Y | 2Y | 2Y | 2Y | 4Y | 1Y | 2Y | 1Y | 1Y | N/F | 1Y | EOY | 0 | 0 | 2Y | 1Y | EOY | 0 |
| Food Service Areas (Floors, Waste Removal Only)22 | D | EOD | -- | -- | -- | -- | -- | -- | -- | -- | ||||||||
| Clean Doors, Doorframes, Door Knobs, Switch Plates23 | D | EOD | -- | -- | -- | -- | -- | -- | -- | -- | ||||||||
| Scrub Walls, Woodwork (Bathrooms, Child Activity Space Partitions, Child Activity Modules) (4 feet - up to 6 feet) | 1W | 1W | -- | -- | -- | -- | -- | -- | -- | -- | ||||||||
| Scrub Walls, Woodwork (6 feet - up to 10 feet)24 | 4Y | 4Y | -- | -- | -- | -- | -- | -- | -- | -- | ||||||||
| Dust Ledges, Window Sills21 | 1W | 1W | -- | -- | -- | -- | -- | -- | -- | -- | ||||||||
| Clean Light Fixtures (Up to 10 feet only)19 | 1W | 1W | -- | -- | -- | -- | -- | -- | -- | -- | ||||||||
| Clean Air Vents (Up to 10 feet only)19 | 1W | 1W | -- | -- | -- | -- | -- | -- | -- | -- | ||||||||
| Sauna and Steam Room (Duckboards, Floors, Benches) | -- | -- | D | D | -- | -- | -- | -- | -- | -- | ||||||||
| Showers, Locker Rooms and Toilet Facilities25 | ||||||||||||||||||
| Floors, fixtures and benches | -- | -- | D | D | -- | -- | -- | -- | -- | -- | ||||||||
| Shower drains, stalls and plumbing fixtures | -- | -- | D | D | -- | -- | -- | -- | -- | -- | ||||||||
| $$$ | $$$ | $$$ | $$$ | $$$ | $$$ | $$$ | $$$ |
| Legend: | |
| D – Daily26 | EOM – Every other Month (Once every two (2) months) |
| 1W – Once a Week | 1Q – Once per Quarter (Once every three (3) months) |
| 2W – Twice per Week | 3Y – 3 Times per Year (Once every four (4) months) |
| EOD – Every Other Day27 | 2Y – 2 Times per Year (Once every six (6) months) |
| A/R - As Required | |
| 3W – Three (3) Times per Week | 1Y – 1 Time a Year |
| 4W – Four (4) Times per Week | EOY – Every Other Year (Once every two (2) years) |
| 1M – Once a Month | N/F - No Funded at this level |
| 2M – Twice a Month | Dash (--) means the Task is N/A |
&"Arial,Bold"&14Enterprise-wide Custodial Services Performance Standards
Page &P of &N
References and Footnotes
| References/Footnotes: |
| 1 Caliber of the cleaning service desired will be specified as hospital–grade quality, as per AR 608-10 5-37.a. Kitchen and food storage area of a CDC is to be maintained by Kitchen staff. Cleaning services may be contracted for local exhaust hoods and other “deep cleaning” activities IAW TB MED 531 8-3.e. |
Hospital-Grade Quality - Facilities shall be cleaned using EPA registered hospital grade disinfectants and cleaners on all floors and surfaces to control bacteria, viruses, and the spread of infectious disease.
| 2 CYSS Facilities are to be cleaned to standard (AR 608-10 5-37. (CDCs); TB MED 531 paragraph 8-14. and 8-20.f., and International Sanitary and Supply Association (ISSA) frequencies). CDCs and (Youth Age Children /School Age Children) YAC/SAC gymnasiums are facilities under the CYSS program. |
| 3 Physical/Community Fitness Center facilities may include a gymnasium, athletic courts, work out areas, weight rooms, showers, restrooms, locker rooms, indoor hand ball courts, whirlpool, sauna, steam room, administrative space, and storage space. Outdoor fitness/recreation facilities, indoor/outdoor swimming pools, ice- and/or roller-skating rinks, physical educational training facilities, and buildings that house a fitness center are NOT INCLUDED. IMCOM custodial contract will cover specific cleaning tasks required in showers, restrooms, locker rooms, sauna, steam room, administrative space and common areas. |
MEDCOM is responsible for maintaining and cleaning Holistic Health Facilities.
| 4 PFC Facilities are to be cleaned to standard (A combination of TB MED 531 3-5. and International Sanitary and Supply Association (ISSA) Frequencies). |
| 5 A combination of industry standards concomitant to Building Manager's requirements (as being a high-traffic, GO high visibility, and public face of the installation) and ISSA Frequencies. Installation shall use less frequency if the Museum-Library is a medium or low traffic, and low GO visibility. Level of cleaning shall be IAW Section 5.3 of the PWS. |
| 7 A combination of standards from Association of Physical Plant Administrators (APPA) (now known as Association of Higher Education Facilities Officers) and ISSA Frequencies. |
| 8 Clean as outlined in PWS section 5.3 IAW ISSA Industry Standards. |
| 9Admin areas will follow 'All Other Installation Facilities covered by the PWS' frequencies. |
| 10 According to Center of Disease Control and Prevention (CDC) guidelines: Cleaning removes germs, dirt, and impurities from surfaces or objects. Disinfecting kills germs on clean surfaces and objects. Sanitizing lowers the number of germs on surfaces and objects to a safe level (this process works by either cleaning or disinfecting). |
| 11 Includes scrubbing with an approved disinfectant toilet bowls, urinals, sinks, wash basins, drinking fountains, and waste containers (See PWS sectionn 2.1.24). Remainder of task described in AR 608-10 5-37.e.(4) are part of facility staff job duties. TB MED 531 8-14.d.(1), and AR 215-7 requires excluding MWR personnel tasks from the contract. |
| 12 Includes partitions and walls behind toilets. |
| 13 IAW TB MED 531 para 8-5 Facility sanitation b.(4) Drinking fountains daily to prevent mineral scale and mildew buildup in the sink or on the dispensing nozzle and AR 608-10 5-37. Custodial and housekeeping services e.(4) daily. |
| 14 IAW TB MED 531 8-5.i.(1) and (2) provide plastic liners for all waste receptacles. Empty and clean waste receptacles at a frequency that prevents overflow of refuse. This is a facility staff duty during operational hours. Food prep trash will be emptied, cleaned, and disinfected daily IAW AR 608-10 C-222. |
| 15 To meet requirements outlined in Executive Order 14057 Catalyzing Clean Energy Industries and Jobs Through Federal Sustainability (13 Dec 2021) Sec. 207 and Office of the Assistant Secretary of Defense Subject: Revision to the Department of Defense Integrated Solid Waste Management Metrics (16 Mar 2020) |
| 16 Vacuum traffic lanes and entrance mats daily. Equip vacuum cleaners with a HEPA filter or bag. Contractors shall use low noise vacuum cleaners. |
| 17 Includes carpet cleaning only (cleaning of area rugs are no longer supported by custodial contract as rugs are not real property). Per AR 608-10 5-37.g.(4) carpet cleaning will be provided at least semi-annually. If specific carpeted areas in a CDC are used for infant crawling or is heavily soiled, the carpet shall be cleaned monthly IAW TB MED 531 8-14.g.(2). The remainder of tasks mentioned in AR 608-10 5-37. g. (4) are conducted by facility staff. TB MED 531 Chapters 3 and 8-14.c.(1) requires exclusion of tasks conducted by facility staff, and AR 215-7 requires excluding MWR personnel tasks from the contract. |
| 18 Spot Clean carpet, as needed. Spot cleaning during working hours is a responsibility of facility staff. Spot cleaning by custodial contract personnel is not an immediate on-demand task but can be a service call. Cleaning of upholstered furniture is no longer supported as a contracted task. Surfaces that become soiled from spilled food or beverages (excluding water), dirt/mud, spilled art supplies, or body excretions (blood, vomit, urine, or feces) that need immediate containment/cleanup are to be cleaned by facility staff (TB MED 531 8-14.c.(1)). Spills occurring during meals, snacks, and child activities are cleaned by staff using a broom/dust pan and disposable paper towels, as appropriate (TB MED 531 8-14.d.(1)). Surfaces contaminated by body secretions such as feces, urine, and blood (considered hazardous material) shall be cleaned IAW AR 608-10 Section V Health Compliance Requirements, 4-33.a.(11) and MEDCOM Reg. 40-35, Management of Regulated Medical Waste. This is not supported as a custodial contract task. |
| 19 Up to 12 feet for University-level cleaning IAW APPA standards. |
| 20 Clean semi-annually IAW AR 608-10 5-37.g.(2) Washing all windows (inside and outside). |
| 21 Includes all cleaning tasks described in TB MED 531 814 f.(1). Window Treatments = window coverings such as blinds, drapes, interior shutters, etc. |
| 22 IAW TB MED 531 paragraph 8-3. Food Safety, The nonfood-contact surfaces of equipment in the kitchen and food storage areas are cleaned and maintained by trained food workers rather than general housekeeping or custodial personnel. Facility staff personnel are responsible for cleaning the tables and chairs used during meal service; activity tables; the kitchen; and food storage areas. |
| 23 Clean entrance doors, activity space/module door frames and switches. Other cleaning tasks described in AR 608-10 5-37.e.(7) are facility staff duties. |
| 24 Includes all cleaning tasks described in AR 608-10 5-37.f.(2) and TB MED 8-14.e.(2) |
| 25 In addition to tasks specified under 'Restrooms - General Cleaning' |
| 26 Daily – Five (5)-days per work week, up to 7-days per week (depending on Operating Hours) |
| 27 Previously seen as two and one-half (2.5) times a week = EOD. For 5-day operation = 5 times in a two-week period. For a 6-7-day operation = 3 times a week. |
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