DRAFT Statement of Work (SOW) WebFOCUS .pdf

FEDERAL BUREAU OF INVESTIGATION

FINANCE AND FACILITIES DIVISION | PROCUREMENT SECTION

STATEMENT OF WORK

Business Intelligence Licenses and Software Support

For the

Finance and Facilities Division (FFD), Accounting and

Technology Section (ATS)

Statement of Work

(July 27, 2026)

1 Scope

This is a contract to provide Business Intelligence (BI) licenses and Service Level Agreement (SLA) support services to the Federal Bureau of Investigation (FBI), Finance and Facilities Division (FFD), Accounting and Technology Section (ATS) Section. This is a non-personal services contract. The Government must not exercise any supervision or control over contractor employees performing the services herein. Such contract service providers must be accountable solely to the Contractor, who, in turn, is responsible to the Government.

1.1 Description of Services/Introduction

ATS requires Business Intelligence (BI) software that will provide the ability to visually view and report financial, facility, and other business intelligence data. The software must provide reporting visualization approval workflows application monitoring, data monitoring, and logging capabilities when connected to FFD transactional systems of records, with extract, transform, and load (ETL) and scheduling capabilities offered as optional add-ons . Additionally, the software must be able to operate in a client-server platform with minimal administrative overhead and scalable enterprise deployment capabilities so that it can be high performing and deployed quickly at an enterprise level.

1.2 Background

The Finance and Facilities Division (FFD), Accounting & Technology Section (ATS), supports the

FBI’s core missions and is the organization responsible for the administration and management of initiatives that are critical to the FFD and to the FBI’s overall financial and facilities corporate management infrastructure. These initiatives also encompass the selection, implementation, and sustainment of multiple Commercial-Off-The-Shelf (COTS), Government-Off-The-Shelf

(GOTS), and custom applications, tools, and technologies needed to ensure the FBI’s mission.

ATS is comprised of four programmatic units and an executive Front Office who are responsible for setting the goals and priorities of the section and ensuring the FBI’s financial statements audit results are successful. Each Unit delivers multiple services and capabilities daily to thousands of end users. This acquisition seeks a vendor partnership that will further develop software capability, usage, and adoption to achieve the goals and objectives of ATS.

For the past 10 years, the Financial Reporting Application-Cloud (FRA-C) has served as the primary reporting tool for FFD. FRA-C is built on WebFOCUS, a Commercial-Off-The-Shelf (COTS) software suite developed by Tibco, Inc. To operate FRA-C within the Amazon Web Services Secure Commercial Cloud

Services (AWS-SC2S) environment on the SECRET network, a valid WebFOCUS license structure is required. If recommending a solution other than WebFOCUS, please provide a transition plan.

2 Applicable Documents

None

3 Requirements

This Statement of Work outlines the requirements for providing comprehensive software support and maintenance services. The contractor must be responsible for delivering software modifications, upgrades, and enhancements to ensure the continued performance and usability of the software products. In addition, the contractor will provide thorough problem diagnosis and standard technical support to address any issues that arise. These services are designed to maintain and improve the software’s functionality, security, and compliance, while ensuring timely and effective support for the government’s operational needs.

3.1 Technical Support

The Contractor must:

TR # Functional Area Requirement Description

TR-1-01 Technical Support Provide software modifications and upgrades, enhancements, problem diagnosis, and standard product technical support.

TR-1-02 Technical Support Provide next business day technical products and software solution support through both email and telephone.

TR-1-03 Technical Support Provide operations and maintenance (O&M) access to patches, updates, bug fixes, and workarounds, within 2 days until a permanent fix is released. Work-arounds may include previews of early releases which solve any pre-existing software problems. Patches include solutions in the form of software or functional configurations for any security vulnerabilities within 24 hours for critical vulnerabilities and 48 hours for other vulnerabilities.

TR-1-04 Technical Support Provide web portal access to technical documentation, product forums, and problem-solving solutions to allow the government and/or vendors to develop code or modify existing code within the bounds of the end user license agreement.

TR-1-05 Technical Support Provide electronic capability to submit and receive software technical solutions (i.e. e-mail problem issues support, vendor portal submission of problems or issues to obtain product resolution support, software, upgrades, patches, fixes, documentation, or literature.

TR-1-06 Technical Support Provide a Section 508 Government Product Accessibility Template (GPAT) compliance statement and associated documentation on official vendor letterhead, demonstrating the software’s conformance with applicable accessibility standards and requirements.

TR-1-07 Technical Support Provide comprehensive user manuals, authoritative technical guides (such as white papers), and detailed documentation of the software’s functional capabilities. These materials must clearly describe software features, usage instructions, and technical specifications to support effective operation, troubleshooting, and maintenance by end users and technical staff.

TR-1-08 Technical Support Provide detailed documentation outlining the software product’s compatibility with supported hardware, operating systems, and third-party applications, as well as the minimum and recommended system requirements necessary for optimal performance.

(Note): No remote access to the systems or system logs will be provided.

3.2 Training Requirements

TR # Functional Area Requirement Description

TR-2-01 Training Provide on-site OR virtual training and installation/configuration services with cleared staff in the Washington DC metro area.

3.3 Software Specifications

The software solution must possess a comprehensive set of functional capabilities to support diverse data management, reporting, and analysis needs in a secure and scalable environment.

TR # Functional Area Requirement Description

TR-3-01 Software

Specifications

Run on "air-gapped" AWS-SC2S servers

TR-3-02 Software

Specifications

Read/Write Adapter for SQL Server

TR-3-03 Software

Specifications

Read/Write Adapter for Aurora/Postgres SQL

TR-3-04 Software

Read/Write Adapter for Redshift

TR-3-05 Software

Up to 5000 user licenses

TR-3-06 Software

Up to 1500 user licenses for ad hoc reporting

TR-3-07 Software

Ability to provide visualizations and dashboards

TR-3-08 Software

Ability to connect multiple data sources for centralized reporting

TR-3-09 Software

9 licenses for developer level application development

TR-3-10 Software

Interoperability with Operational Data Stores (ODS) or data warehouse solutions

TR-3-11 Software

Read/Write Adapter for Oracle

TR-3-12 Software

Read/Write Adapter for Excel

TR-3-13 Software

Read/Write Adapter for Formatted Text

TR-3-14 Software

Read Adapter for JSON files or compatible interpretation of those files

TR-3-15 Software

Ability to create application interface(s) to push and pull data

TR-3-16 Software

Ability to analyze data sets and track changes to those data sets

3.4 Automated Distribution Report Requirements

The software solution must incorporate a comprehensive set of functionality and security features designed to support efficient operations, robust access control, and streamlined maintenance. The software must empower end users to fully access all platform functions independently, without reliance on professional services. Maintenance services must encompass support for all currently deployed production versions, delivering necessary security patches, updates, and bug fixes. The automated distribution report requirements must include:

TR # Functional Area Requirement Description

TR-4-01 Auto Distribute

Report Requirements

Secure integration with Active Directory as well as SSL and client-side, certificate-based authentication on distributed platforms

TR-4-02 Auto Distribute

Report Requirements

Built-in change management tools for automating updates of installations and replacements

TR-4-03 Auto Distribute

Report Requirements

Ability to import and export data such as spreadsheets and CSV file formats

TR-4-04 Auto Distribute

Report Requirements

Auditing of modifications and security logging

TR-4-05 Auto Distribute

Real time executive dashboard views, to include DCOI metrics

TR-4-06 Auto Distribute

Report Requirements

Alerting through e-mails and console alerts

TR-4-07 Auto Distribute

Report Requirements

Supports device self-discovery option for populating

TR-4-08 Auto Distribute

Report Requirements

Options for monitoring and reporting of server utilization

TR-4-09 Auto Distribute

Report Requirements

Ability for the end users to access all functions of the software without need for professional services. Software maintenance services must include support for currently deployed production versions of the platform, including security patches, updates, and bug fixes

TR-4-10 Auto Distribute

Ability to integrate with GitLab

4 Key Personnel

This contract does not require any key personnel.

5 Place of Performance

The primary place of performance will be at FBI and DOJ facilities in the Washington, D.C. metropolitan area.

6 Deliverables

The contractor must provide all required software licenses in accordance with the specified quantities to support the full range of users and development activities. This includes 9 developer licenses for application development purposes, 1,500 licenses for ad hoc reporting users, and 3,000 general user licenses to accommodate standard access needs across the user community. All licenses must be valid, properly documented, and delivered in accordance with the terms outlined in this agreement.

The Contractor must be responsible for providing the following deliverables:

Deliverable Title Deliverable Date SOW Reference

Software Package Delivery of the full software product, including End User License Agreements (EULAs).

Upon Award

License Keys Provision of license keys for both production environments and disaster recovery exercises.

Upon Award

Section 508 Compliance Documentation Submission of a Section 508 Government Product Accessibility Template (GPAT) compliance statement and related literature on official vendor letterhead.

User Documentation Delivery of user manuals for the current software version, including detailed specifications and a Quick Reference Guide.

Service Level Agreement Documentation Provide comprehensive documentation outlining the Service Level Agreement (SLA) terms and conditions.

7 Electronic Invoicing Requirements

The Federal Bureau of Investigation (FBI) requires vendors to submit invoices and supporting documentation electronically through the Invoice Processing Platform (IPP). IPP is a secure, web-based electronic invoicing system provided by the U.S. Department of the Treasury’s Bureau of the Fiscal

Service (Treasury) in partnership with the Federal Reserve Bank of St. Louis (FRSTL). IPP is available at no cost to any commercial vendor or independent contractor doing business with a participating government agency. To learn more about IPP, please visit IPP.gov.

Invoice Submission

Vendors are required to create and submit electronic invoices using the IPP system. Invoices submitted by email will not be accepted. This requirement applies immediately upon contract award. For contract-specific questions, please contact the designated contracting officer for your contract.

Obtaining IPP Access

If your company has already enrolled in IPP:

You will not be required to re-register. Please contact your company's IPP account administrator so that he/she may add you as an additional user to your company’s IPP Collector account.

If your company has NOT enrolled in IPP:

Your company will be auto-enrolled for IPP using information from your SAM.gov account. Your company's Primary Electronic Business Point of Contact (POC) will be designated as an IPP administrator.

This POC will be contacted by email to register when the FBI initiates the enrollment process through

IPP. To prevent enrollment delays, please ensure your designated Electronic Business POC in SAM.gov is up to date.

Your company’s IPP administrator will be responsible for initial account registration as well as creating and managing your company’s IPP users and permissions. Please note that due to U.S. Department of the Treasury guidelines, IPP cannot set up User IDs using a shared email address.

How to register for IPP:

1. Once FBI initiates the enrollment process, your company’s designated Electronic Business POC in

SAM.gov will receive two emails from IPP Customer Support (ipp.noreply@mail.eroc.twai.gov):

• The first email contains the initial administrative IPP User ID

• The second email, sent within 24 hours of receipt of the first email, contains a temporary password

• You must log in with the temporary password within 30 days

2. Registration is complete when the initial administrative user logs into the IPP web site with the User

ID and password provided and accepts the IPP rules of behavior. Additional user accounts, including administrators, can be created after initial login.

Training

Vendor training materials, including a first-time login tutorial, are available on the IPP.gov website. Once you have logged in to the IPP application, you will have access to user guides that provide step-by-step instructions for all IPP capabilities ranging from creating and submitting an invoice to setting up email notifications.

Additional Support

IPP Customer Support Team is available Monday through Friday from 8:00 am to 6:00 pm EST

•Phone: (866) 973-3131 or Email: IPPCustomerSupport@fiscal.treasury.gov

•For answers to frequently asked questions, visit the Vendor FAQ page on the IPP.gov web site.

8 Government Furnished Equipment or Information

The Government must provide contractor personnel assigned to this contract with a typical working environment, including office furniture and furnishings, secure and unclassified telephone service, storage for classified and unclassified materials, use of the Government's mail and courier services, and access to copiers, fax machines, personal computers (PCs) and related software.

9 Personnel Availability

The Contractor’s normal workday will typically be within the hours of 6:00 a.m. and 6:00 p.m. Core work hours are 9:00 a.m. through 3:00 p.m. Flexibility within the normal workday must be coordinated with the COR.

11 Government Representatives

The functions inherent to this contract must be performed by the designated Contracting Officer. The duly assigned COR must ensure all actions pertaining to this contract are requested via the Contracting

Officer.

11.1 Contracting Officer Representative

The COR will be identified via letter of COR delegation authority for this contract. The COR is responsible, as applicable, for: receiving all deliverables, inspecting and accepting the supplies or services provided hereunder in accordance with the terms and conditions of this contract; providing direction to the Contractor which clarifies the contract effort, fills in details or otherwise serves to accomplish the contractual Scope of Work; evaluating performance; and certifying all invoices/vouchers for acceptance of the supplies or services furnished for payment.

The COR does not have the authority to alter or modify the Contractor's obligations, contract terms, conditions, specifications, or cost. If as a result of technical discussions, it is in the Government’s best interest to alter/change contractual obligations or the Scope of Work, the CO must issue such changes.

The COR for this contract is Tiffany Simmons. She can be reached at tlsimmons@fbi.gov.

11.2 Contracting Officer

This contract will be administered by:

Teala Watkins, tmwatkins@fbi.gov file:///C:/Users/TMWATKINS/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/DUHC5GDX/tlsimmons@fbi.gov

12 Travel and Other Direct Costs

Travel and Other Direct Costs (ODCs) are not authorized for this contract.