Draft Statement of Work.pdf

DRAFT STATEMENT OF WORK

Bruker AmaZon MS Service Support Agreement

Statement of Work

C.1. OVERVIEW / BACKGROUND. The Library of Congress (Library) requires a comprehensive service agreement for the Bruker AmaZon mass spectrometer currently in the Preservation Research and

Testing Division (PRTD) laboratory. This instrument is used for research and testing of Library collection materials and surrogates including dyes, pigments, and proteinaceous materials.

C.2. SCOPE. The Contractor shall provide a comprehensive service agreement for the Bruker AmaZon mass spectrometer (SN 384444.00052) which shall include unlimited on-site repairs, parts for repairs and maintenance, labor, travel, telephone, email support and annual preventative maintenance visits.

C.3. REQUIREMENTS. The Contractor shall provide a comprehensive service agreement for the

Bruker AmaZon mass spectrometer (SN 384444.00052). This comprehensive service agreement shall include:

C.3.1. Unlimited, priority on-site repair visits, including:

C.3.1.1 Factory-certified replacement parts unconditionally warrantied for one year from installation.

C.3.1.2 Support for software and firmware problems.

C.3.1.3 All shipping costs for parts sent to and from the Library of Congress.

C.3.1.4 All necessary engineer labor and travel.

C.3.1.5 On-site repairs or a replacement unit within 5 business days of the Contractor determining the need for an on-site repair of the instrument. If this is not possible due to engineer unavailability or a need to order parts, the Contractor shall notify the COR within 5 business days of such a delay and schedule repair service on a date mutually agreed upon by the contractor and the COR within 5 business days of being notified of repair need. The Contractor shall complete all repairs within 21 calendar days of the date the repair need was reported to the Contractor.

C.3.1.6 Unlimited telephone support and internet-based troubleshooting during Library business hours.

C.3.1.7 Any necessary instrument software/firmware updates.

C.3.1.8 Software upgrades for software that does not require hardware or operating system upgrades to run.

C.3.1.9 Direct coordination with the COR and/or designated Preservation Research and Testing

Division to schedule the time, duration, and other requirements of any visits.

C.3.2. An annual preventative maintenance service visit, scheduled within 6 months of Period of

Performance start of the base and any exercised option years, including:

C.3.2.1 Engineer labor and travel.

C.3.2.2 Replacement of any needed repair parts.

C.3.2.3 Instrument software/firmware updates.

C.3.2.4 Software upgrades for software that does not require hardware or operating system upgrades to run.

C.3.2.5 Direct coordination with the COR and/or designated Preservation Research and Testing

Division staff to schedule the time, duration, and other requirements of the visit.

C.3.7 Safety – Contractor shall be responsible for their own safety and shall advise Library staff of any additional safety requirements. The Contractor shall follow normal laboratory safety procedures.

C.3.8 Security - The contractor shall adhere to all Library of Congress and U.S. Capitol Police physical security protocols and screening procedures. These requirements may change during the course of the contract and it is the responsibility of the contractor to stay in compliance with current regulations.

C.4. CONTRACT PERFORMANCE

C.4.1. SCHEDULE OF EVENTS/DELIVERABLES

Paragraph reference Description of Event/Deliverable Due date

C.3.1 Unlimited on-site repairs or replacement unit including all parts, shipping, labor and travel

Within 5 business days of the Contractor determining the need for an on-site repair of the instrument.

C.3.1 Delay in unlimited on-site repairs or replacement unit

Notify the COR within 5 business days of such a delay and schedule repair service within 5 business days of being notified of repair need.

C.3.1 Completion of all repairs Within 21 calendar days of the date the repair need was reported to the Contractor.

C.3.2 Annual preventive maintenance visit including parts, labor, and travel

Within first 6 months of the effective date of the contract.

C.4.2. WARRANTY.

The Contractor shall provide a one-year warranty for parts and labor to replace or repair defective parts, valid for one year from the date of installation of the part or repair.

C.5. ADDITIONAL INFORMATION

C.5.1. PLACE OF PERFORMANCE. The work to be performed under the contract will be performed at

Library of Congress, Preservation Research and Testing Division, 101 Independence Ave SE – LM G52, Washington DC, 20540-4560.

C.5.2. HOURS OF OPERATION. The contractor is responsible for conducting business between the hours of 8:30 AM and 5:00 PM Mondays through Fridays, except Federal holidays or when the

Government facility is closed due to local or national emergencies, administrative closings, or similar

Government directed facility closings.

C.5.3. Government furnished property. Contractor may use consumables available in the lab that are compatible with the covered equipment.

C.5.4 CONTRACTOR STAFF QUALIFICATIONS. The contractor shall use only Bruker trained and certified service engineers.