Draft SOW - SMAEC III.pdf

SOW 80JSC024SMAECIII

3. Section C – Description/Specifications/Statement of Work

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

Safety and Mission Assurance Engineering Contract III (SMAEC III)

Statement of Work (SOW) Section C

Table of Contents

Scope of Work

1.0 Contract Management

1.1 Management

1.2 Financial Management

1.3 Property Management

1.4 Information Technology (IT) and Data Management

1.5 Procurement

1.6 Safety and Health

1.7 Quality Management

1.8 Environmental Compliance Reports

1.9 Compensation

1.10 Reprocurement

2.0 Program and Project Services

2.1 Spaceflight Program, Project and R&D Support

2.1.1 System Safety and Reliability Assurance

2.1.2 Quality Assurance

2.1.3 Software Assurance and Software Safety

2.1.4 Analyses and Assessments

2.1.5 Analytical Tools, Software Tools and Math Models

2.1.6 Mission Planning

2.1.7 Real-Time Mission Support

2.2 SMA Technical Authority Support

2.3 Special Projects

3.0 Institutional Support

3.1 JSC Pressure Systems

3.2 RITF Operational Support

3.3 WSTF Operational Support

3.3.1 Pressure Systems Support

3.3.2 Quality Engineering Support

3.3.3 Quality Management System Support

4.0 Technical Services

4.1 Risk Management Support

4.2 Knowledge Management

4.3 Information Technology

4.3.1 SMA-Managed Server Administration

4.3.2 Security

4.3.3 SMA-Unique User Hardware and Software Support

4.3.4 IT Planning

4.3.5 Tools, Technologies and Data Systems

4.4 SMA Directorate Support

4.4.1 QMS, Records Management and Information Management

4.4.1.1 QMS

4.4.1.2 Records Management

4.4.1.3 Information Management

4.4.2 SMA Meeting Support

4.5 SMA Training and Education

Scope of Work

The Statement of Work (SOW) applies to all current and future National Aeronautics and Space Administration (NASA) Programs and Projects, including associated payloads, sub-systems, Government Furnished Equipment (GFE) and Commercial Furnished Equipment (CFE), that are performed during the contract’s period of performance. This SOW and all documents referenced herein define the Government’s requirements for Safety and Mission Assurance (SMA) products and services. This SOW requires the contractor to review work performed by other contractors, Commercial Partners, International Partners (IPs) and other NASA centers. The majority of the work is performed at the Johnson Space Center (JSC) in Houston, Texas. Resident support is required at the White Sands Test Facility (WSTF) located in Las Cruces, New Mexico. Contractor resident support may be required at other NASA centers, contractor or subcontractor locations, or supplier facilities. Resident support may be a hybrid of either on-site and off-site via telework, as required by the Task Orders (TOs) as defined below.

The structure of the SOW should not be construed as defining a required contractor organizational structure. This SOW consists of Indefinite Delivery Indefinite Quantity (IDIQ) requirements.

IDIQ requirements may be issued as performance-based IDIQ TOs or Level of Effort (LOE) TOs. LOE TOs will generally be issued for emergency efforts and new work whenever those requirements cannot be fully defined. LOE TOs will typically be replaced by or transitioned to performance-based IDIQ TOs after requirements are fully defined and understood.

Deliverables required during performance of this SOW shall be provided per the Data Requirements Description (DRD) unless otherwise specified in the SOW or a TO.

Travel costs for IDIQ requirements will be negotiated on a task order basis.

IDIQ requirements may change year-to-year and are negotiated each year and implemented as TOs. The Government may request, terminate or change IDIQ TOs at any time during the period of performance.

1.0 Contract Management

Specific Deliverable requirements for Section 1.0 are documented in the DRDs referenced in each Sub-Section.

1.1 Management

The Contractor shall:

a. Perform management functions to ensure that all work activities are accomplished in accordance with contract clauses, provisions and DRD-S3-001, Contract Management Plan. The Contractor’s management approach shall fully integrate activities, including those of subcontractors and major vendors;

b. Perform all supervisory functions to ensure all SMAEC III requirements, as described in the SOW, are satisfied;

c. Plan, organize, control and report all activities required by this contract;

d. Ensure accomplishment of technical and schedule requirements and cost objectives;

e. Implement and maintain a contract Work Breakdown Structure (WBS) in accordance with DRD-S3-002, Work Breakdown Structure Plan and Dictionary;

f. Report in accordance with DRD-S3-003, Integrated Technical Management Report

(ITMR);

g. Conduct monthly ITMR meetings with NASA management to provide the status of the Contractor’s financial and technical activities under the contract;

h. Implement and maintain a plan to continually identify and propose initiatives to infuse advanced technology, innovations and industry best practices, which promote improvements in quality, capability and overall efficiency in accordance with DRD- S3-007, Continual Improvement Plan;

i. Report potential initiatives in accordance with DRD-S3-003, Integrated Technical Management Report. Approved initiatives requiring funding will be implemented through TOs;

j. Implement and maintain an approach to meeting subcontracting goals in accordance with DRD-S3-015, Small Business Subcontracting Plan;

k. Implement an approach to transition the contract to any follow-on contract in accordance with DRD-S3-017, Contract Phase-Out Plan;

l. Implement and maintain a comprehensive management approach and methods for avoiding, neutralizing, or mitigating organizational conflicts of interest in accordance with DRD-S3-018, Organizational Conflict of Interest (OCI) Mitigation Plan; and

m. Implement and maintain a Diversity, Equity, Inclusion, and Accessibility (DEIA) action plan, demonstrating a commitment to fairness and accessibility in accordance with DRD-S3-022 and providing NASA with an understanding of how the contractor plans to recruit, retain, and develop a diverse high performing workforce from underserved communities.

1.2 Financial Management

The Contractor shall provide financial and supplemental reporting in accordance with DRD-S3-004, Contractor Financial Management Report. The contractor shall allocate all SOW Section 1 costs to a single TO on a pro rata basis based on direct labor hours for the prime contractor and teammates. TOs for requirements under SOW Sections 2, 3, and 4 will be issued as needed.

1.3 Property Management

The Contractor shall:

a. Perform property management and administration of all Government property acquired or in possession of the Contractor and subcontractors in accordance with the property clauses included in this contract;

i. Government property provided for use by the contract in accordance with NASA FAR Supplement 1852.245-71, Installation-Accountable Government Property, will be managed and controlled in accordance with the NASA regulations specified in that clause.

ii. Any property that is acquired or fabricated by the Contractor will be managed and controlled in accordance with FAR 52.245-1 and the Contractor’s Government Property Management Plan as required in DRD- S3-005, Government Property Management Plan.

b. Provide Logistics Reporting in compliance with DRD-S3-013, Reports Required for Logistics. Negative reports are required when applicable.

1.4 Information Technology (IT) and Data Management

The Contractor shall:

a. Provide IT capital planning and investment control information and support to NASA annually in accordance with DRD-S3-010, IT Capital Planning and Investment Control (CPIC);

b. Protect the confidentiality, integrity and availability of NASA electronic information and IT resources and protect NASA electronic information from unauthorized disclosure;

c. Coordinate with the NA/Organizational Computer Security Official (OCSO) to ensure that IT policies are followed. The protection of NASA information shall extend to all NASA onsite facilities, off-site facilities and Contractor corporate areas;

d. Provide and implement a plan in accordance with DRD-S3-011, Information Technology (IT) Security Program Plan and Reports;

e. Identify how they will protect all documents and data produced in the performance of this contract in accordance with DRD-S3-011, Information Technology (IT) Security Program Plan and Reports;

f. Organize, control and store all data on NASA onsite data center(s); and

g. If provided a NASA workstation, proprietary or non-standard applications, protocols, or IT systems shall not be utilized without prior NASA authorization.

1.5 Procurement

The Contractor shall:

a. Procure supplies, services, materials and property required in the performance of the SOW;

i. Materials shall be acquired by the Contractor when essential to the task performance and are specifically approved by NASA.

ii. Title to all property purchased or fabricated by the Contractor for which the Contractor is entitled to be reimbursed as a direct item of cost under this contract shall pass to and vest in the Government upon the vendor’s delivery of such property or completion of fabrication.

iii. The Contractor shall document the transfer of property in accordance with Section D clause 1852.245-74, IDENTIFICATION AND MARKING

OF GOVERNMENT EQUIPMENT.

b. Perform the logistical and property management receiving processes for the receipt of material and equipment.

1.6 Safety and Health

The Contractor shall:

a. Perform tasks to ensure the protection of personnel, property, equipment, and the environment in contractor products and activities generated to support institutional and spaceflight program objectives;

b. Comply with JSC Procedural Requirements (JPR) 1700.1, “JSC Safety and Health Requirements,” for work done onsite at JSC and WSTF, as well as other applicable NASA, federal, state, and local safety standards and requirements for work performed at other locations; and

c. Implement and maintain a safety and health program per a NASA-approved plan, in accordance with DRD-S3-006, Safety and Health Plan.

1.7 Quality Management

The Contractor shall maintain a contractor Quality Management System (QMS) in compliance with ANSI/ISO/ASQ Q9001 (latest version) and in accordance with DRD- S3-009, Quality Plan.

1.8 Environmental Compliance Reports

The Contractor shall compile and deliver Environmental Compliance Reports per DRD- S3-019.

1.9 Compensation

The Contractor shall implement and maintain a Total Compensation Plan per DRD-S3- 012.

1.10 Reprocurement

The Contractor shall prepare and deliver a Reprocurement Data Package per DRD-S3- 016.

2.0 Program and Project Services

This section of the SOW addresses all work performed in support of risk identification, assessment, communication and mitigation for spaceflight programs and projects.

2.1 Spaceflight Program, Project and R&D Support

2.1.1 System Safety and Reliability Assurance

The Contractor shall:

a. Provide SMA recommendations regarding risks associated with implementation of requirements, designs, test, and operations throughout the system development life cycle milestones. Milestone examples include System Requirements Review (SRR), System Definition Review (SDR), Preliminary Design Review (PDR), Critical Design Review (CDR), Design Certification Review (DCR), Manufacturing Readiness Review (MRR) and Test Readiness Review (TRR);

b. Ensure the appropriate safety and reliability design and operational requirements exist for Programs and Projects;

c. Ensure systems meet safety and reliability design and operational requirements and identify requirement non-compliances throughout the Program and Project life cycles;

d. Perform assessments, reviews and evaluations in support of meetings, boards, panels, and working groups to identify safety and mission assurance issues for Programmatic and Project risk trade decisions;

e. Serve as the SMA representative for applicable Program and Project forums, as identified in the TOs; and

f. Provide support for Program and Project Safety and Reliability review forums, such as the Safety Review Panel. Contractor support shall include but is not limited to the following: development and maintenance of process documentation, serving as forum representatives, participation in forum discussions, requirement interpretation and compliance recommendations, issue resolution negotiations, and hardware and software compliance assessments.

2.1.2 Quality Assurance

This section of the SOW applies to hardware for flight, flight-like (e.g., simulation hardware), qualification and associated ground support equipment.

The Contractor shall:

a. Participate in Acceptance Reviews (ARs), System Acceptance Reviews (SARs), Functional Configuration Audits (FCAs) and Physical Configuration Audits (PCAs) to assess the readiness of hardware and software for acceptance by NASA;

b. Perform and document quality engineering assessments through the entire equipment life-cycle (design, manufacturing, fabrication, assembly, testing, acceptance, operation, refurbishment and retirement phases);

c. Validate adequate design and manufacturing requirements are specified in the process and project design specifications;

d. Perform and document quality assurance assessments, through certified personnel when applicable (e.g., solder inspection), to verify work on equipment and associated facilities. Equipment as used in this context includes both hardware and software;

e. Perform quality assurance surveillance and government mandatory inspection point (GMIP) verifications of flight and ground support hardware manufacture, assembly and test activities;

f. Provide test verification for flight hardware acceptance;

g. Perform mechanical and electrical part testing, failure analysis and evaluations;

h. Enter, maintain and assess data in the Quality Assurance Record Center (QARC) that involves the reporting and tracking of certification status, control of nonconforming products and open items review of equipment and facilities;

i. Perform assessments and make recommendations to programs and projects involving special processes such as, metallic and non-metallic materials (e.g., composites); welding (e.g., Metal Inert Gas (MIG), Tungsten Inert Gas (TIG), friction stir, electron-beam and laser); brazing; soldering; surface mount technology;

lubrication; seals; contamination control; fasteners; fluids; and electrostatic discharge (ESD) control;

j. Review spaceflight programs’ and projects’ vendor purchase orders as detailed in the TOs, to ensure SMA requirements are flowed down and to determine if Government Source Inspection (GSI) is required;

k. Conduct surveillance of NASA suppliers per NASA provided surveillance plans;

l. Conduct ISO and AS9100 audits of NASA suppliers;

m. Enter and maintain data into audit databases;

n. Enter, review and assess the Problem Reporting and Corrective Action (PRACA) data associated with spaceflight equipment problems; and

o. Assess new and emerging technologies brought forward by programs and projects for SMA recommendations.

2.1.3 Software Assurance and Software Safety

This section of the SOW applies to software and firmware for flight, flight-like (e.g., simulation software), qualification and associated ground support equipment.

The Contractor shall:

a. Perform software quality assurance, software quality engineering, software safety, software reliability and software verification and validation (V&V) in accordance with NASA-STD-8739.8, "NASA Software Assurance and Software Safety Standard";

b. Ensure programs and projects comply with NASA-GB-8719.13, "NASA Software Safety Guidebook" for safety-critical software; and

c. Confirm that Class A and B software acquired, developed, and maintained by JSC is performed by an organization with a non-expired Capability Maturity Model

Integration (CMMI)-DEV rating, as per the NPR 7150.2 requirement;

i. Assess potential process-related issues, findings, or risks identified from the CMMI assessment findings. This includes the periodic review and recommended revision to Agency and Center software policies, procedures and standards.

ii. Perform audits on the software development and software assurance processes.

2.1.4 Analyses and Assessments

The Contractor shall:

a. Perform analyses and risk assessments in support of human spaceflight and research and development programs;

These Contractor analyses shall include but are not limited to Integrated Supplier Assurance assessments, Probabilistic Risk Assessments (PRAs), feasibility assessments, risk mitigation assessments, ground systems and facilities assessments, pre- and post-launch assessment, quality engineering assessments for hardware and software, qualitative and quantitative risk management analyses, hazard analyses, Event and Fault Trees, Failure Mode and Effects Analyses (FMEA)/Failure Modes, Effects and Criticality Analysis (FMECA), trending analyses, trade studies and technology assurance analyses.

b. Identify, assess, report, track, support the program in mitigation of and communicate risks throughout the program life cycle;

c. Perform failure analysis, including root cause analysis, Problem Reporting and Corrective Action (PRACA) trending and assessments, Item for Investigation (IFI) analysis and test failure investigations; and

d. Make recommendations to SMA management regarding design and operational decisions based upon the results of these analyses and assessments.

2.1.5 Analytical Tools, Software Tools and Math Models

The Contractor shall:

a. Develop, document, implement and validate analytical tools, software tools and math models; and

b. Provide training on how to use the analytical tools, software tools and math models to perform the associated safety and mission assurance analyses.

2.1.6 Mission Planning

The Contractor shall:

a. Perform evaluations of flight worthiness and readiness and generate flight assessment documentation and presentations to support SMA Certification of Flight

Readiness (CoFR) for SMA internal and Flight Readiness Reviews (FRRs); and

b. Prepare Certification of Extra Vehicular Activity (EVA) Readiness (CoER) documentation and presentations for SMA internal and Program FRRs.

2.1.7 Real-Time Mission Support

The Contractor shall:

a. Participate in space vehicle missions operations and simulations including pre-, and post-flight activities after each flight and expedition;

b. Participate in investigations of in-flight anomalies and failures and in the implementation of resolutions and preventive or corrective actions; and

c. Perform real-time assessments of hazards and risks in support of contingency operations.

2.2 SMA Technical Authority Support

The SMA Technical Authority for human spaceflight, is defined in NPR 7120.5, NASA Spaceflight Program and Project Management Requirements. In support of the SMA Technical Authority the Contractor shall perform the following:

a. Conduct and lead SMA risk assessments, evaluations and studies to enhance the safety and success of human spaceflight programs and projects as detailed in the TOs;

b. Perform in depth analysis to address topics of interest resulting from in-flight anomalies, variance analysis, test failures or other flight-related anomalies;

c. Provide recommendations to the SMA Technical Authority and Directorate, Program management and Agency Management;

d. Participate in the Program/Project risk matrix discussions of severity and consequence supported by assessments as required throughout the life cycle of the activity;

e. Develop, publish and maintain an interactive quick-reference guide; include links to additional supporting data where feasible. A quick-reference guide is a graphical single page foldout reference product developed prior to each spaceflight mission describing the launch vehicle, spacecraft, trajectory design, Flight Events, on-orbit approach, docking/berthing, timeline, manifest, previous flights of this configuration of launch vehicle/spacecraft and any major non- conformances in any previous flights;

i. The Contractor shall emphasize consistency of design aesthetics with existing Flight Safety Office products and presentations.

ii. The Contractor shall consider the human spaceflight community and the general public as the expanded user base.

iii. The Contractor shall avoid use of restricted data.

iv. The Contractor shall maximize use of public-domain data sources wherever feasible.

v. The Contractor shall maintain configuration control of products.

f. Produce updated content and graphics files for the Significant Incidents Chart and related publications.

2.3 Special Projects

The Contractor shall perform research, planning, design and execution of special projects in support of the SMA Directorate, NASA spaceflight objectives and JSC led initiatives/partnerships.

3.0 Institutional Support

This section of the SOW addresses work performed in support of NASA’s Programs and Projects, Center and SMA Directorate requirements.

3.1 JSC Pressure Systems

The Contractor shall:

a. Support the JSC SMA office in establishing and implementing SMA policies and program requirements, engineering and technical support for the JSC ground-based pressure systems certification programs and performance of activities related to institutional safety and health; and

b. Execute the JSC Pressure Systems Certification Program in accordance with JPR

1710.13 (current version) Design, Inspection and Certification of Ground- Based Pressure Vessels and Pressurized Systems (PVS) for all Pressure Systems Management Office (PSMO) required functions;

i. Inspection personnel shall possess a commission from the National Board of Boiler and Pressure Vessels and be certified as an American Welding Society Certified Welding Inspector.

ii. Inspectors and engineers shall be certified pursuant to JPR 1710.13, Appendix J and Appendix D, respectively.

iii. Develop and present (or facilitate) JSC in-house PVS training classes associated with areas of direct responsibility (e.g., Hydrostatic Testing/Pressure Relief Valve Set Pressure Testing Training, Pressure Systems Familiarization Training, JSC Pressure Systems Operator Training, etc.).

iv. Review and approve PVS paperwork such Task Performance Sheets (TPSs), facilities Work Authorization Documents (WADs) and procedures.

v. Participate in PVS related Test Readiness Reviews (TRRs) and User Readiness Reviews (URRs).

vi. Initiate, track and close Pressure System Condition Reports (PSCRs).

vii. Provide pressure systems inputs for assessment, research and certification of Center pressure systems for SMA supported special projects.

3.2 Receiving Inspection and Test Facility (RITF) Operational Support

The Contractor shall:

a. Under NASA lab management, operate, maintain and verify facility operational readiness status and verify readiness of RITF facility end-user equipment and systems;

Note: Contractor is not responsible for maintaining facility infrastructure.

b. Evaluate, design, fabricate, install and test facility equipment and systems for the RITF; and

c. Identify and secure external customers to utilize the RITF, in order to reduce the total cost to the SMA Directorate without compromising safety, process integrity, or infrastructure resources.

3.3 WSTF Operational Support

3.3.1 Pressure Systems Support

The Contractor shall:

a. Provide Engineering Technical support for the WSTF SMA office in implementing the WSTF ground-based pressure systems certification program and Process Safety Management, including requirements management, database coordination, and training for process and technical subjects; and

b. Provide Pressure Systems Inspection and Administrative support including reviewing work authorization documents and performing system conformance inspections.

3.3.2 Quality Engineering Support

The Contractor shall provide quality engineering support to the WSTF SMA Office including process and technical training, as well as facilitation and management of the following activities:

a. Field surveillance and review of processes, documents, and activities at WSTF;

b. The WSTF supplier quality program, including coordination of the associated database;

c. Software quality for all WSTF activities;

d. WSTF Corrective/Preventive Action Request (C/PAR) Process, including coordination of associated databases;

e. Conducting and coordinating both internal and external audits; and

f. WSTF Management System documentation review.

3.3.3 Quality Management System Support

The Contractor shall:

a. Provide Quality Management support for the WSTF ISO 9001 and 14001 registrations;

b. Facilitate the planning, coordination and administration of ISO 9001/14001 third party registrar audits; and

c. Support the Management Council Review Programs (Quality, Health, Safety, and Environmental).

4.0 Technical Services

This section of the SOW addresses work performed in support of the SMA Directorate, NASA JSC Center and NASA Office of Safety and Mission Assurance (OSMA).

4.1 Risk Management Support

The Contractor shall:

a. Perform SMA risk management activities per JPR 8000.4, JSC Risk Management Plan to include documenting, tracking, and communicating risks; developing presentation packages and reports; developing and tracking of metrics; and execution of rigorous continuous risk management and risk-informed decision-making processes;

b. Provide SMA’s top center risk inputs for submission to the OSMA;

c. Support the maintenance of following documents: JSC Policy Directive (JPD) 8000.1, Institutional Risk Management, SJPR 8000.4, JSC Risk Management Plan, as required;

d. Maintain SMA risk content within the JSC risk management database;

e. Provide risk management training to JSC and other NASA headquarters, as requested;

f. Support periodic external audits of JSC risk management processes, as required;

and

g. Improve JSC risk management training by incorporating institutional and space flight program case studies into the JSC Risk Management Workshop.

4.2 Knowledge Management

The Contractor shall provide knowledge management and data science products as follows:

a. Develop and publish JSC Center-wide knowledge management products, including case studies and lessons learned, in accordance with the Goddard Case Study

Methodology, GSFC-Methodology-1; and

b. Provide Data Science support as follows;

i. Provide, design, and advise on the development of technology solutions.

ii. Develop a roadmap to address the use and implementation of technology.

iii. Develop a visualization framework to address the analysis and presentation of heterogeneous data sources.

iv. Analyze technological needs and assist in developing solutions.

4.3 Information Technology

The Contractor shall:

a. Maintain a list of all software, data items, computer databases and documentation developed or procured and maintained under SMAEC III in accordance with DRD- S3- 008, Software and Database List; and

b. Maintain compliance on all SMA websites and web applications.

4.3.1 SMA-Managed Server Administration

The Contractor shall:

a. Provide single point of contact to the Agency for the SMA Data Center;

b. Perform configuration and vulnerability management per Agency direction and policy on SMA IT components;

c. Create and manage group/user accounts on SMA servers as required by the SMA user community;

d. Create and maintain IT component schedules for obsolescence, development and modernization enhancements;

e. Support the SMA web and application server development, integration and production environments to maintain optimum performance and availability of system resources;

f. Provide backup and failover capabilities at WSTF to ensure business continuity of operations should an emergency or system disruption occur; and

g. Formally test failover capabilities and backup restoration at WSTF annually.

4.3.2 Security

The Contractor shall:

a. Support the development and maintenance of Information System Security Plans for the SMA Data Center (SMADC), RITF System, Measurement Standards and Calibration Laboratory and JSC Fire Alarm Systems (JFAS) and SMA Common Control Package;

b. Support the creation and maintenance of Information System Security Plan documentation as required to maintain an Authorization to Operate for each SMA Information System Security Plan;

c. Support IT security-control assessments and ensure security controls are correctly implemented, functional and tested, as required, on components within each SMA Information System Security Plan;

d. Function as the Systems Administrator for the SMADC, RITF, MSCL, JFAS and SMA Common Control Package information system security plans;

e. Function as Organization Computer Security Official-Representative for SMA;

f. Function as Information System Security Engineer for the SMA Data Center, RITF, MSCL, JFAS and SMA Common Control Package Information System Security Plans; and

g. Respond to Center and Agency IT-related Data Calls.

4.3.3 SMA-Unique User Hardware and Software Support

The Contractor shall:

a. Manage and document SMA-unique software and associated licenses not included in the Agency standard load to include the installation, configuration and removal of software as needed;

b. Provide/facilitate desktop support for SMA-unique hardware/software for the SMA community that is not included with NASA IT contract support for standard hardware/software configurations;

c. Maintain the list of SMA non-NASA IT-managed assets; and create, submit and track service requests for NASA IT-provided and SMA GFE equipment, coordinating with SMA end users, as appropriate; and

d. Develop and maintain the SMA SharePoint collaborative platform and Wiki Architecture in response to SMA user requirements.

4.3.4 IT Planning

The Contractor shall administer and capture the IT procurement requirement in the SMA IT Procurement Planning System (IPS) data base.

4.3.5 Tools, Technologies and Data Systems

For unique SMA tools and databases approved by and designated by NASA for life-cycle processes pursuant to NPR 7150.2, NASA Software Engineering Requirements, the Contractor shall:

a. Provide and maintain new data systems and analytical tools in response to SMA requirements;

b. Maintain SMA databases and tools utilizing software and applications and facilitate the successful registration of SMA applications and websites within NASA’s Agency Application and Rationalization Tool (AART); and

c. Make recommendations for new SMA-unique databases and tools based on organizational strategic objectives. The requirements will include justification, testing, operations, implementation, schedule and documentation required to support data requirements.

4.4 SMA Directorate Support

4.4.1 QMS, Records Management and Information Management

4.4.1.1 QMS

The Contractor shall:

a. Prepare and maintain the Directorate-level instructions that implement Agency and Center requirements;

b. Ensure activities for Agency and Center directives are compliant with Agency and Center directives;

c. Coordinate pre-review activities with NASA Headquarters and submit JSC responses for consideration;

d. Develop and ensure submittal of the SMA technical Organization Records Inventory (ORI) for records developed and maintained under this contract. Maintain the SMA ORI database;

e. Prepare and maintain the Directorate-level instructions that implement QMS requirements for SMA documentation compliance;

f. Manage documentation tasks to ensure compliance with Center requirements for content, formatting, review process, objective evidence, signatory and posting of approved and current documents; and

g. Participate on ad hoc teams to write or revise related Center-level QMS requirements for document, data, configuration control, process control, master list and directives processes.

4.4.1.2 Records Management

The Contractor shall:

a. Maintain SMA technical data and records in conformance with Agency and other applicable records management requirements, including NPR 1441.1, NASA Records Management Program Requirements;

b. Organize, control and store on NASA IT equipment, all delivered SMA documents and data produced and managed in performance of this contract;

c. Submit records inventories and record review activities to the directorate records liaison officer (RLO) for review and approval;

d. Serve as the point of contact with the organizational RLO on matters concerning identification, maintenance, use, protection and disposition of organizational records;

e. Disseminate records management information received from the RLO on matters concerning maintenance, use and disposition of organizational records to the records custodians within the organization;

f. Access and apply the records management directives and guidelines referenced in the JSC Records Management Procedural Requirements document;

g. Review records annually to ensure that only necessary records are being retained;

h. Consult with their organizational RLO regarding problems that affect maintenance, use and disposition of organizational technical records;

i. Coordinate the continual submittal of accurate and complete SMA technical organizational records inventory updates to the organizational RLO;

j. Support the RLO or other personnel in compliance assessments of the organization’s file indices, filing systems and record inventories as necessary;

k. Ensure required documents are posted to the SMA master lists; and

l. Maintain current master lists for reference and signed hardcopies of documents for user access and in the event of electronic outages.

4.4.1.3 Information Management

The Contractor shall:

a. Support the management and dissemination of SMA data, documents and information;

b. Participate with development or improvement methodology of new databases and Center processes for related issues, as requested, to support implementation of current process requirements and collaborating on methods utilized to implement requirements; and

c. Maintain, retrieve and submit any data consistent with agency processes and procedures; and participate in pre-review and formal Agency and Center Directive review.

4.4.2 SMA Meeting Support

The Contractor shall coordinate technical meetings, prepare system documentation, maintain work instructions, provide mission related products and provide technical and administrative expertise for program and Directorate, SMA forums, as directed by the TOs.

4.5 SMA Training and Education

The Contractor shall:

a. For civil servants and contractors, maintain training records and certifications in accordance with NRRS 1441.1A, NASA Records Retention Schedules;

b. Develop technical training materials and provide training to civil servants and contractors as requested. Examples of training that may be required to be provided include subsystem overviews and database instructions;

c. Conduct a Level B Supplier Training Program as required by NASA Standard 8739.6A Appendix A, including record retention; Examples of training that may be required to be provided include through-hole and surface mount soldering and inspection, lithium battery handling and ESD control classes;

d. Provide content and concepts for SMA-unique educational and outreach activities including special projects, demonstrations, displays, special events and presentations in support of the SMA Directorate; and

e. Develop outreach content and concepts for incorporation by other contracts into brochures and multi-media products.

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