Draft Sow for Contract Opportunities.pdf
PDF 116 KB Posted
- Solicitation number
- 36C24425Q0688
About this file
This is a Statement of Work (SOW) for an automated treatment instruction software system for the Wilmington VA Medical Center's Emergency Department. The system must integrate with VA's Computerized Patient Record System (CPRS) and VistA, operating on a Windows-based platform with specific functionality requirements, including generating patient-specific discharge instructions within 90 seconds, automatically recognizing ED registrations, and transmitting completed instructions as signed progress notes.
The contract period is one twelve-month base year with four twelve-month option years. The contractor will provide comprehensive implementation training, a 24/7 technical support help desk, and maintain the system with a service response mandate of returning phone calls within 2 hours and restoring full functionality within 48 hours. The VA will furnish electrical power, data wiring, IT hardware, and necessary physical and electronic space for installation. The solicitation indicates an intent to sole source the contract to Four Points Technology, LLC for their Logicare Patient Instructions Software, with responses to the notice due by 05/19/2025 at 10:00 AM EST.
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| File | Type | Posted |
|---|---|---|
| 36C24425Q0688.docx | DOCX document |
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Text version
STATEMENT OF WORK
BACKGROUND
The Wilmington VA Medical Center (WVAMC) Emergency Department requires an automated treatment instruction system that integrates with the existing computerized patient records infrastructure. This system will improve clinical outcomes and enhance the Veteran patient experience by delivering accurate, timely, and personalized discharge instructions.
SCOPE / OBJECTIVE
The Contractor shall provide and maintain an automated treatment instruction software package for use in the WVAMC Emergency Department (ED). The software must be fully compatible with the VA’s Computerized Patient Record System (CPRS) and the Veterans Health
Information Systems and Technology Architecture (VistA).
PERIOD OF PERFORMANCE
The period of performance shall be one (1) twelve-month base year, with four (4) twelve-month option years, exercised at the Government’s discretion.
TASKS AND REQUIREMENTS
System Functionality
The Contractor shall provide a treatment instruction system that meets the following minimum functional requirements:
• Operates on a Windows-based platform.
• Enables ED providers to generate and print patient-specific treatment instructions.
• Fully integrates with VistA and CPRS.
• Meets Joint Commission standards for patient and family education.
• Automatically recognizes new ED registrations from VistA.
• Transmits completed instructions to CPRS as a signed progress note linked to the patient encounter.
• Automatically includes the patient’s Primary Care Provider (PCP) on the discharge instructions for follow-up.
• Provides ED providers access to patient history.
• Includes a customizable instruction library covering diagnoses, medications, treatments, medical devices, admission, discharge, and follow-up plans.
• Generates printed discharge instructions within 90 seconds.
• Includes access to a 24/7 telephone help desk for technical support.
Training
The Contractor shall provide comprehensive implementation training and ongoing support for
WVAMC Emergency Department personnel and other designated WVAMC staff. Training shall ensure users understand system capabilities and functionality to enhance the Veteran patient experience.
INVOICING
The Contractor shall submit itemized monthly invoices that clearly reflect the services performed, corresponding dates of service, and applicable Purchase Order number(s). The pricing structure shall align with the contract’s established price schedule.
GOVERNMENT-FURNISHED PROPERTY
WVAMC shall provide the following government-furnished property and services:
• Electrical power and data wiring.
• Information Technology (IT) hardware.
• Physical and electronic space necessary for installation of the Contractor’s software and equipment.
Specific room locations and IT addresses will be communicated within thirty (30) calendar days after award.
RECORDS MANAGEMENT
The Contractor shall treat all contract deliverables as the property of the U.S. Government. No records may be maintained, duplicated, or distributed without prior Contracting Officer approval in writing. Contractor must comply with applicable laws and regulations 44 U.S.C.
Chapter 21, 29, 31, 33; FOIA (5 U.S.C. 552); and the Privacy Act (5 U.S.C. 552a).
SERVICE AND MAINTENANCE RESPONSE
Upon receiving a maintenance or repair request, the Contractor shall return a phone call within
2 hours and restore full functionality within 48 hours. A service report must include replaced parts, actions performed, and a certification that the equipment operates within manufacturer specifications.
If repair services or parts are required due to accident, misuse, or negligence not attributable to the Contractor, the Government will be provided with a written estimate for approval. No charges will be incurred without prior authorization from the Contracting Officer in writing.
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