DRAFT RPA PWS.pdf

REMOTELY PILOTED AIRCRAFT (RPA)

OPERATIONS & MAINTENANCE (O&M) SUPPORT

PERFORMANCE WORK STATEMENT

FOR

CONUS & OCONUS LOCATIONS

DRAFT for Market Research

RFP: TBD

DATE: TBD

Date: TBD

TABLE OF CONTENTS

Table of Contents

SECTION A – DESCRIPTION OF SERVICES

1.0 INTRODUCTION

1.1 Program Description

1.2 Scope

1.3 PWS Duration and Pricing Methodology

2.0 PROGRAM MANAGEMENT

2.1 General Requirements

2.2 Contract Administration

2.3 Information Management

2.4 Financial Management

2.5 Personnel Administration

2.6 Deployments and Travel

2.7 Transition Planning

3.0 CONTRACT MONITORING

3.1 Quality Management System (QMS)

3.2 Performance Evaluation

3.3 Deliverables

3.4 Meetings

4.0 MAINTENANCE

4.1 Maintenance Support

4.2 Aircraft Maintenance

4.3 Aircraft Impoundment

4.4 Additional Maintenance Requirements

4.5 Maintenance Certifications

4.6 Depot and Contracted Field Teams (CFT)

4.7 Ground Control Station (GCS)

4.8 MQ-9 SATCOM Earth Terminal Sub-System (SETSS)

4.9 Maintenance Documentation

4.10 Plans, Scheduling, and Documentation

4.11 Maintenance Management Analysis

4.12 MQ-9 Flying Operations

4.13 Divert Aircraft Support and Maintenance

4.14 Unique Requirements

4.15 Logistics Management

4.16 Property Control / Administration

4.17 Aircraft Fueling

4.18 MQ-9 Aerospace Ground Equipment (AGE)

4.19 MQ-9 Aircraft Armament Systems

4.20 MQ-9 Munitions

4.21 Engine Management (MQ-9 OCONUS only)

5.0 MISSION SUPPORT

5.1 Facility Management

5.2 Environmental, Safety, and Occupational Health (ESOH) Program

5.3 Communications Security (COMSEC)

5.4 Security

5.5 Transportation

SECTION B – SERVICE SUMMARY

1.0 SERVICE SUMMARY (SS) NARRATIVE

1.1 Purpose

1.2 Components

1.3 Quality Assurance Surveillance Plan (QASP)

1.4 Right to Surveil

2.0 MEASUREMENT, ANALYSIS, AND IMPROVEMENT (MA&I)

2.1 Quality Assurance

SECTION C – GOVERNMENT FURNISHED PROPERTY AND SERVICES

1.0 GENERAL INFORMATION

2.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES

2.1 Facilities

2.2 Precision Measurement Equipment Laboratory (PMEL)

2.3 TOs, Publications, Forms, and Equipment Manuals

2.4 Vehicles

2.5 Tools and Equipment

3.0 PROGRAMS

3.1 Wing-Level Maintenance Functions

3.2 MQ-9 Weapons Certifications:

3.3 Environmental

3.4 Security

3.5 Morale, Welfare, and Recreation (MWR)

4.0 BASE OPERATIONS

4.1 OCONUS Deployment Preparation Assistance

4.2 Deployment Medical and Health Services

4.3 Mobility and Deployment Support

4.4 Back Shop Support

4.5 Host Base Maintenance Operations Squadron Functions

4.6 Crash Recovery

4.7 Fire Protection

5.0 CIVIL ENGINEERING

5.1 Utilities

5.2 Refuse Collection

5.3 Pest, Insect, and Rodent Control

5.4 Real Property Maintenance

5.5 Roads & Grounds

5.6 Bioenvironmental Engineering

5.7 Munitions Storage Areas

6.0 COMMUNICATIONS

6.1 Installation Distribution

6.2 Telephone Services

6.3 Electronic Mail Service/Local Area Network (LAN) Connectivity

6.4 Land Mobile Radios (LMR)

6.5 Automated Data Processing Equipment (ADPE) and Support

7.0 MEDICAL

7.1 Emergency Medical

7.2 Reimbursement to Government

8.0 TRAINING

8.1 Trainings

8.2 Training Schedules

8.3 Government-Provided Training

8.4 Training required by personnel performing maintenance only

9.0 MEALS AND LODGING

10.0 POSTAL SERVICES

11.0 COMMON ACCESS CARD (CAC)

12.0 EXCESS BAGGAGE

13.0 MILITARY BANKING

14.0 MILITARY ISSUED EQUIPMENT

15.0 MILITARY AIRLIFT

16.0 LAUNDRY SERVICE

SECTION D – TRANSITION

1.0 TRANSITION AIRCRAFT

2.0 BACKORDER PARTS

3.0 GOVERNMENT FURNISHED PROPERTY (GFP)

4.0 GFE REPORTING AND DOCUMENTATION

5.0 EXISTING CONDITIONS

6.0 TRAINING

7.0 TRANSITION/PHASE-IN

8.0 PHASE-OUT

Date: TBD

SECTION A – DESCRIPTION OF SERVICES

1.0 INTRODUCTION

1.1 Program Description

The Remotely Piloted Aircraft (RPA) program provides Operations and Maintenance (O&M) organizational-level (O-level) maintenance (Mx) for the MQ-9 Reaper weapons systems and sustainment of the combat and training capability at tasked locations worldwide, wherever required. The Air Combatant Command (ACC) A3M obtains acquisition services for this program through the ACC Acquisition Management and Integration Center (AMIC). Contract sustainment support for this program includes weapons loading, logistics support, aerospace ground, equipment support, at CONUS, OCONUS, and forward deployed locations.

1.2 Scope

Remotely Piloted Aircraft (RPA) Operations and Maintenance (O&M) organizational-level (O-level) maintenance (Mx) for the MQ-9 Reaper weapons systems and sustainment of the combat and training capability at tasked locations worldwide, wherever required. The contract objective shall be fulfilled by providing qualified management and supervisory personnel at the Contractor’s and Government’s facilities, qualified organizational maintenance personnel at Contiguous United States (CONUS), forward deployed Outside Contiguous United States (OCONUS), and main operating base (MOB) OCONUS locations. The level of support for these personnel shall allow them to accomplish the primary contract objectives. Operations support required by this Performance Work Statement (PWS) includes aircraft maintenance management, weapon loading, logistics, Aerospace Ground Equipment (AGE) and Ground Support Equipment (GSE) maintenance, supply support, Command, Control, Communications, Computer, Intelligence, Surveillance, and Reconnaissance (C4ISR) Systems O&M support, Quality Assurance, Quality Control, and ancillary support programs.

1.2.1 Comply with the responsibilities, aircraft maintenance management philosophy and policy, as outlined in this PWS.

1.2.2 Throughout this PWS, certain paragraphs stipulate maintenance tasks and functions which shall be accomplished in accordance with (IAW) Department of the Air Force Instruction (DAFI) 21- 101 and as supplemented by Air Combat Command (ACC) and applicable host units.

1.2.3 The Contractor is encouraged and expected to generate innovative approaches to accomplish contract tasks, functions, and requirements efficiently and effectively in a quality manner, at appropriate costs, and in a way which fosters pride and ownership in work performed.

1.2.4 Accomplish planned sortie production and all maintenance actions as necessary to support the local flying schedule and Air Tasking Orders (ATO). All maintenance shall be performed IAW applicable technical orders (TO), publications, and local directives identified within this PWS and listed in Appendices C and D.

1.2.5 The contractor should estimate surge capacity to 3 additional locations within each OCONUS AOR IAW Appendix TBD: AFDN 1-21 Agile Combat Employment (ACE).

1.3 PWS Duration and Pricing Methodology

This PWS supports a seven-year ordering period and provides for seven (7) task order years (Base Year + 6 exercisable options). Unless otherwise stated in this PWS, all work is part of the Firm Fixed Price (FFP) portion of the contract. Initial Base Period of Performance (PoP) for any task orders awarded in conjunction with the IDIQ award is 1 JUL 2025 – 30 JUN 2026.

2.0 PROGRAM MANAGEMENT

2.1 General Requirements

2.1.1 Provide program management oversight for all work performed under this contract.

2.1.2 Off-Site Management. Provide, staff, and equip an off-base Program Management Office

(PMO).

2.1.3 On-Site Management. Provide an on-site management and oversight function at all locations that serve as a single interface between the Government and Contractor. During normal duty hours, the individual shall be available to meet with the Government within one hour of notification, and aggressively pursue timely responsiveness to Government requests. Exercise management and operational control for this contract and be responsible for contract performance IAW this PWS.

2.1.4 Quality Assurance. Provide dedicated (i.e., stand-alone) Quality Assurance maintenance representative at each site.

2.2 Contract Administration

2.2.1 Processes and Resources. The Contractor shall establish processes and assign appropriate resources to effectively administer the requirement. Duties include but are not limited to responsiveness to Government requests for contractual actions in a timely fashion; having a single point of contact between the Government and Contractor personnel assigned to support task orders; and assigning work effort and maintaining proper, accurate time keeping records of personnel assigned to work on the requirement.

2.2.2 Business Relations. The contractor shall successfully integrate and coordinate all activity needed to execute requirements, i.e., timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, timely identification of issues, effective/responsive management of subcontractors, customer satisfaction, and professional and ethical behavior of contractor personnel.

2.2.3 Contract Management. The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management and control of the resources assigned to the requirement. The Contractor must maintain continuity between the support operations at approved contract sites and the Contractor’s corporate offices. The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement.

2.2.4 Non-Personal Services. The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor’s responsibility to notify the Contracting Officer CO immediately. These services shall not be used to perform work of a policy/decision making or management nature, i.e., inherently Governmental functions. All decisions relative to programs supported by the contractor shall be the sole responsibility of the Government.

2.3 Information Management

2.3.1 Records Maintenance and Reporting. The Contractor should maintain records, reports, publication files, and control maintenance administrative procedures. All Contractor-generated records, documents, databases, other electronic media, and associated papers shall become Government property and will remain in place upon contract termination or completion.

Records, documents, databases, other electronic media, and associated papers shall be always available for Government review.

2.3.2 Contract Communication Format. The Contractor is responsible for all program administration required to fulfill contract requirements. Provide all data, information, reports, and proposals including deliverables or contract requirements, to the Government in electronic format compatible with Microsoft Office software, unless otherwise directed by the Government.

2.3.3 Contract Policies, Procedures, Supplements. Develop and maintain a non-proprietary set of procedures, policies, and supplements that provide guidance and establish procedures for this contract and provide to the Government upon request.

2.3.4 Reference Document Management. Maintain either a copy of or electronic access to all Contractor-prepared or acquired TOs, publications, manuals, and other information, to include but not limited to all documents in PWS Appendix D. Establish and implement a method of reviewing these documents and updating internal procedures and processes as required.

2.3.5 Records Custodian. Designate a primary and alternate records custodian representative at each site and coordinate with host base or owning unit for training as required. Integrate documents into the USAF file plan program.

2.3.6 Technical Publications Function. Establish and maintain a Technical Order Distribution Account (TODA) function under the host base or owning unit (as determined by local requirements) Technical Order Distribution Office (TODO). Complete the required training and obtain the necessary network access as determined by local requirements and TO 00-5-1. Maintain technical publications sufficient to support deployments. Coordinate with host base or owning unit TODO to rectify any discrepancies as soon as practical to ensure technical publication information is current IAW TO 00-5-1.

2.3.7 Records Management and Disposition. The Contractor is responsible to maintain records resulting from processes in this document IAW AFI 33-322, Management of Records, and dispose of them IAW AFI 33-322, Records Disposition – Procedures and Responsibilities and AF Records Disposition Schedule located at https://www.my.af.mil/gcss-af61a/afrims/afrims/rims.cfm. Contact supporting records managers as required. If requested by the Government, the Contractor shall provide the original record or a reproducible copy within 5 duty days of receipt of the request.

2.3.8 Program Management Information System (PMIS). Provide remote system access to computerized PMIS to Government-authorized users and provide training on how to access and retrieve data through a Contractor website. Coordinate with the Government on the content and format of the data. All data shall be accurate and updated within 24 hours of occurrence (unless otherwise specified), and all data shall be maintained for the life of the contract. The Government shall retain ownership of all records generated in the performance of this contract, and the data shall be provided to the Government, in a format then-specified, upon request, and at the end of the contract. The Contractor shall populate the system with all open work orders and requisitions no later than 30 days after contract start. The Government will provide this data at transition and update this data at contract start.

2.3.8.1 Data and Document Access. Provide access to all reports, Contractor Operating

Instructions, checklists, quality control/quality assurance documentation (QMS, audit schedule, audit checklist/reports), training records, official CO letters, trip reports, meeting minutes, reports, Contractor Key Personnel Contact List with phone numbers, and official Contractor Program Management Office (PMO) letters.

2.3.8.2 O&M Management Information. Provide access to metrics/Key Performance Indicators (KPI) provided by the Government. The system shall support ad-hoc queries executed by the Government, providing details or summaries of maintenance and logistics activities.

2.3.8.3 Reports. All reports, unless otherwise directed, shall be in an electronic editable format compatible with Microsoft Office. The Government may require certain reports in Adobe PDF format. All reports shall be posted to the PMIS IAW Appendix B of this document unless otherwise directed and are part of the firm fixed-price portion of the contract. When a deliverable date falls on a weekend or Federal Holiday observed by this contract, the report is due the next working day.

2.3.8.4 Archived and Historical Data and Document Access. Make all current and archived/historical reports available in the PMIS and provide via other means as directed in Appendix B or if directed to do so by the Government Program Office or Contracting Officer. The Contractor shall notify those on the distribution list in Appendix B via e- mail when a new report is posted to the PMIS. The Contractor shall incorporate appropriate security measures so that only authorized recipients have access to the reports.

2.3.8.5 Compatibility. Use software compatible with the USAF standard (subject to change), currently Microsoft Office unless otherwise directed. All Contractor data exchange shall be via electronic means, unless prior CO approval or direction is received for hard copy transmission. The Government will consider any cost-effective proposals submitted by the Contractor detailing alternative and supplemental methods of data interchange.

2.3.9 Metrics. The Contractor shall maintain and analyze metrics for assigned RPA and continually explore opportunities for process improvements and root cause analysis. Provide the Government access to the metrics via PMIS.

2.4 Financial Management

2.4.1 Contract Line-Item Number (CLIN). The Contractor shall provide backup information to include a detailed breakdown of costs that provides a clear/verifiable accounting trail for each cost reimbursable CLIN. Travel expenses shall be broken down by traveler’s name and cost areas such as airline tickets, taxi, mileage, per diem, visas, and passports, incurred by each individual.

2.4.2 Procurement Integrated Enterprise Environment (PIEE) Wide Area WorkFlow (WAWF). The Contractor shall provide the supporting documentation to the Government Program Office before submitting the invoice into the PIEE / WAWF for review and validation. Do not input cost reimbursable CLIN invoices into WAWF before receiving Government approval. The CLIN total needs to match and be traceable directly back to the WAWF invoice.

2.4.3 Cost Performance Report. The Contractor shall provide a Cost Performance Report IAW Appendix B.

2.4.4 Billable Hours. For man-hours to be billed, deliverable services must have been performed in direct support of a PWS requirement.

2.4.4.1 For work performed on a Government site, situations may arise where Government facilities may not be available for performance of the PWS requirements (i.e., base closure due to weather, Force Protection conditions, etc.). When the base is officially closed no contractor services will be provided and no charges will be incurred and/or billed to any TO.

2.4.4.2 There may also be occasions when support contractors are invited to participate in morale and recreational activities (i.e., holiday parties, golf outings, sports days, and other various social events). Contractor employees shall not be directed to attend such events by the Government.

Since a contract employee is not a government employee, the contract employee cannot be granted the same duty time activities as Government employees. Participation in such events is not billable to the TO and contractor employee participation should be IAW the employees, company’s policies, and compensation system.

2.4.5 Invoices. The contractor shall Invoice in accordance with DFARS 252.232-7003, Electronic Submission of Payment Requests (Jan 2004). The contractor shall provide traceability of all labor hour and cost reimbursable elements (e.g., travel, material, other authorized direct costs) ordered by each program’s funding citation Accounting Classification Reference Number (ACRN) at the CLIN level. Under no circumstances shall any invoice exceed the period of performance, hours, or ceiling price for any funded order. The contractor shall specify which ACRN to pay against in the invoice.

2.5 Personnel Administration

2.5.1 Resources and Infrastructure. The Contractor shall provide the necessary resources and infrastructure to manage and administer PWS requirements and provide for the management and support of personnel.

2.5.2 Contractor Personnel. The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training and experience. Matching personnel skills to the work/task with a minimum of under/over employment of resources. Ensuring the labor categories as defined in the Labor Categories document (See attachment), labor rates and man-hours utilized in the performance of this PWS, subsequent modifications and issued task orders (TO) will be the minimum necessary to accomplish the task [consider application based on contract type and whether pre-established rates exist].

2.5.3 Contractor Identification in the Government Workplace. All contractor/subcontractor personnel shall be required to wear company picture identification badges to distinguish themselves from Government employees. When conversing with Government personnel during business meetings, over the telephone or via electronic mail, contractor/subcontractor personnel shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between Government employees. Contractors/subcontractors shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation.

2.5.3.1 Uniforms. Contractor personnel working on site at all Government locations shall wear a standard uniform shirt identifying them with this program, unless otherwise directed by the Government Program Office to meet local security requirements.

2.5.3.2 Common Access Cards. Contractor personnel requiring daily access to Government installations shall always maintain a valid CAC on their person.

2.5.4 Contractor Personnel Training. Training of Contractor employees in subjects unique to the Government, which is necessary for employees to function in their assigned working environment may, with prior approval by the CO (subject to local policy & procedures), be charged directly to a specific task (e.g., LAN training, or Government unique software, Security Training). Select and employ qualified personnel in sufficient numbers to manage, supervise, and perform all tasks required by this PWS. Contractor personnel shall be properly trained, qualified, and certified when applicable. See Appendix I for specific deployment requirements.

Build and maintain a training plan for all maintenance personnel.

2.5.5 Key Personnel. The Government considers the following positions (or equivalents) as key personnel when these positions are utilized by the Contractor: Program Manager, Deputy Program Manager, Aircraft Maintenance Manager, Quality Manager, Training Manager, Logistics Support Manager, Deployment Coordinator, and Site Leads. All key positions must be filled and in place by Transition start. Key personnel positions must be permanently filled within 30 calendar days of vacancy, except for OCONUS Site Lead vacancies, which must be permanently filled within 14 calendar days of vacancy. Appoint an interim person for key personnel position vacancies within 7 days (except for OCONUS Site Lead position vacancies which shall be appointed immediately upon vacancy) and provide the individual’s name to the Government Program Office via email upon appointment. Key personnel must meet all qualifications as defined in Appendix J and the Government reserves the right to require proof of qualification for all key personnel at its discretion.

2.5.6 Listing of Employees. Submit a report identifying all personnel working on-site at Government facilities IAW Appendix B. The list shall be validated and signed by the Contractor’s Facility Security Officer (FSO).

2.5.7 Labor Hour Reporting. The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract and associated task orders via a secure data collection site. The Contractor is required to completely fill in all required data fields at https://www.sam.gov. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. The Contractor may direct questions to the help resources links found on the System for Award Management (SAM) page at https://www.sam.gov.

2.5.8 Drug Testing. Employees shall be subject to substance abuse testing at the direction of the AMIC /Government Program Office or Contracting Officer following any Class A, B, or C mishap, or at any other time the Government deems necessary. Drug testing shall normally be conducted at military testing facilities; however, the Contracting Officer (CO) may direct testing be conducted at a commercial testing facility. Commercial testing facilities shall meet the requirements of Department of Defense Instruction (DoDI) 1010.16.

2.5.9 Location and Hours of Work. Operating hours established by the Contractor shall be consistent with meeting the local flying schedule or ATO as tasked by the MAJCOM sponsoring each location. Schedule duty hours around the flying schedule, including working mid-shifts, night shifts, and weekends. Weekend maintenance shall be required as part of the firm-fixed price effort to support weekly flying schedule and to support Commander Directed Sorites, deployments/temporary duty, and exercises as dictated by the Task Order (TO). Flying and maintenance schedule deviations shall be governed and recorded by the requirements in DAFI 21-101. The Contractor shall have a plan to shelter aircraft/equipment in emergency situations such as extreme weather during normal duty and non-duty hours in Government provided facilities.

2.6 Deployments and Travel

2.6.1 Deployments Locations. Support deployed locations to meet mission requirements based on

Combat Line requirements, number of aircraft assigned, assigned equipment, and site unique requirements. Operations at deployed locations shall provide 24 hours/7-day coverage. Submit personnel Letters of Authorization (LOA) (contractor TDY order equivalent) through the Synchronized Personnel Operational Tracking (SPOT) system or as required to ACC AMIC for processing as required to meet Government-directed travel requirements, but normally not earlier than 14 days prior to scheduled travel dates. All personnel shall complete chemical warfare training prior to deployment, if applicable. All Contractor personnel shall be on site to perform task order requirements NLT 45 days after the Government CO issues a deployment task order. Deployments for Contractor personnel supporting maintenance requirements shall be based on minimum average 120-day rotations. See Appendix I for deployment specific requirements and Appendix D for references to the requirements listed below.

2.6.1.1 Comply with all host and en route country entry, exit, and work permit requirements.

These requirements are cost reimbursable exclusive of fee.

2.6.1.2 Comply with Unified Combatant Command (CENTCOM, AFRICOM, PACOM, etc.) contractor deployment requirements and Foreign Clearance Guides if not captured in Deployment / Reporting requirements.

2.6.1.3 Comply with all local unit business registration requirements.

2.6.1.4 Use the lowest total cost air travel route between CONUS locations and the applicable Joint

Reception Center (JRC), temporary duty, or deployed location for personnel not required to process through a JRC. Travel to support deployments is cost reimbursable exclusive of fee.

2.6.1.5 Provide a list of Contractor personnel who travel via military or Government- provided contractor airlift IAW Appendix B. Do not pay invoices received from Air Mobility Command for contractor travel on military or Government-provided contractor airlift directly. Forward any invoices received from the Government directly to the Government Program Office for payment.

2.6.1.6 Maintain capability to support 3 additional combat lines for 120 days at existing MQ-9 deployed sites supported by this contract. Personnel are to be on site supporting the additional combat lines NLT 30 days after notification by the CO. The Government may exercise this capability up to 2 times across all deployed sites, during any task order period of performance.

2.6.2 Travel. Travel to other government facilities or other contractor facilities may be required and will be specified in each TO. All travel requirements (including plans, agenda, itinerary, dates) shall be pre-approved by the government designated Quality Assurance Personnel (QAP) and/or Contracting Officer (subject to local policy & procedures) and is on a strictly cost reimbursable basis. Costs for travel shall be billed in accordance with the regulatory implementation of Public Law 99-234 and FAR 31.205-46 Travel Costs (subject to local policy & procedures).

2.7 Transition Planning

The contractor shall follow the transition plan submitted as part of the proposal and keep the Government fully informed of status throughout the transition period. Throughout the phase-in/phase-out periods, it is essential that attention be given to minimize interruptions or delays to work in progress that would impact the mission. The contractor must plan for the transfer of work control, delineating the method for processing and assigning tasks during the phase-in/phase-out periods.

3.0 CONTRACT MONITORING

3.1 Quality Management System (QMS)

Develop, document, implement, maintain, and continuously improve a comprehensive, higher-level QMS ensuring compliance with all requirements of this PWS and Appendix G, Quality Management System. The Contractor shall use and comply with the most current version of AS9110 QMS requirements at contract start. QMS shall be specifically designed to provide service delivery as specified in Service Summary metrics, include quality control measures to ensure every contract requirement is met or exceeded, and a quality assurance function that continuously assesses QC efforts are in place and effective in bringing about required results. Submit a monthly QMS summary report IAW PWS Appendix B showing Contractor QMS status in meeting internal and external metrics, and additional QMS information as required. Ensure QMS complies with all AFI 10-220 requirements to include but not limited to reporting, coordination, and approval processes.

3.2 Performance Evaluation

Contractor performance is subject to surveillance by Government Contracting Officer Representative(s) (COR) and Subject Matter Experts (SMEs) to ensure contract compliance.

3.2.1 COR/CO Access. Allow COR/CO access to all work areas and data, provide support, and do not interfere with the COR and other designated personnel in the performance of their official duties. Permit the COR/CO, or authorized representative, access to all records, data, and facilities used in the performance of the contracted services. Access shall be provided as soon as possible. Time sensitive access to critical information or facilities will be provided immediately.

Allow unescorted access to appropriately cleared personnel assigned to evaluate those areas for controlled and restricted areas.

3.2.2 Non-Conformance. Any failure to comply with a contract requirement is a non-conformance (NC). Take immediate corrective action for all NCs whether identified through internal inspections or Government surveillance. Govt identified NCs will be categorized as either Major or Minor and are documented and reported via a Non-Conformance Form.

3.2.3 Major Non-Conformance. Adversely impacts, or has the potential to impact mission, safety of personnel and/or equipment, cost, schedule (service delivery), and/or performance (quality of service). A Major NC is assessed as Moderate or High on a standard 5X5 Risk Assessment matrix.

Major NCs will require the contractor submit a Corrective Action Plan within the timeline set by the CO which addresses:

3.2.3.1 Action taken to fix the problem (correction)

3.2.3.2 Root cause analysis of the problem

3.2.3.3 Corrective action on the root cause of the problem

3.2.3.4 Action(s) taken to prevent recurrence to include the follow-up plan to validate effectiveness

(how and when)

3.2.3.5 Action(s) required by the Contractor’s Quality Plan

3.2.3.6 All supporting evidence to support actions taken such as updated manuals, training guides, surveillance schedules, instructions, procedures, etc.

3.2.4 Minor Non-Conformance. Does not adversely impact or have potential to impact mission, safety of personnel, and/or equipment, cost, schedule (service delivery), and/or performance (quality of service). Minor NCs are assessed as Low on a standard 5X5 Risk Assessment matrix and COs typically do not request a formal Corrective Action Plan for Minor NCs but there may be instances where a CAP will be required.

3.3 Deliverables

3.3.1 The contractor shall provide deliverables as described in subsequent task orders. Deliverables shall be specified by the government.

3.3.2 Missional Essential Contractor Services. All Contractor services are considered mission essential

IAW DFARs 252.237-7023 and 252.237-7024. Provide a Contingency Plan for all sites IAW Appendices B and I.

3.3.3 Aircraft Reporting. Monitor and report all aircraft gain/loss actions IAW AFI 16-402 with the Wing Aerospace Vehicle Distribution Office (AVDO).

3.3.4 RPA System Reporting. Report RPA system status IAW Appendix B.

3.3.5 Incident Notification. Report mishaps, damage to Government property, and other significant incidents IAW local procedures and Appendix B. Report all security incidents immediately in writing to the Government CO, Program Manager (PM), and local Security Manager.

3.3.6 Deployment Reporting. At deployed locations, report reportable incidents as defined by and IAW DoDD 2311.01E.

3.4 Meetings

3.4.1 Program Management Meetings. Attend up to 4 program management meetings in Contract

Year 1, and up to 2 meetings in each subsequent Contract Year at the Government Program Office, or as directed by the Government. Attend Award Fee Review Boards (AFRB) as desired IAW Appendix F. Limit attendance to 3 people at all meetings and AFRBs. Attendance by more than 3 people requires prior coordination with and approval by the Government Program Office.

3.4.2 Customer Meetings. Attend meetings and briefings as required by the Government. Provide information and be prepared to discuss Contractor activities and their impact upon operations/logistics at any requested meeting/briefing. Provide information in support of meetings and briefings in the format requested by the Government.

3.4.3 Performance Evaluation Meetings, Conferences, and Workshops. Meet with the CO, COR, and other Government personnel, on a periodic basis or as deemed necessary. The Contractor may request a meeting with the CO when they believe such a meeting is necessary. The Government may require meeting with the Contractor to discuss compliance, performance improvement, quality strategic planning, teamwork, and training opportunities. The purpose of these meetings is to foster proactive continuous improvement by analyzing past performance problems as well as exceptional performance levels. These meetings shall review the Contractor’s QMS efforts and the Government’s Quality Assurance function focusing on improved performance through teamwork. Explore and implement DoD and industry best practices and quality tools/methods and include Government and contractor inspection efforts and results, current RIO status, feedback on current performance regarding Award Fee/Incentive Fee and CPARS.

3.4.4 Type and Frequency. The following meetings and briefings are the minimum requirements the Contractor is expected to prepare, attend, and participate in the following at each location/installation:

Meeting Type Frequency Post-flight Maintenance Debrief As Required Maintenance or Operations Group Stand-Up Daily Wing Stand-Up As Required Maintenance Group Production Meeting Daily Unit Scheduling Meeting As Required Maintenance Group Scheduling Meeting Weekly Operations Group Scheduling Meeting As Required Health of Fleet Meeting Monthly Intermediate Repair Enhancement Program Monthly Time Compliance Technical Order Meetings (TCTO) As Required Wing Weapons Manager Monthly Munitions Scheduling Meeting Weekly Data Integrity Team Weekly Maintenance Standardization and Evaluation Program Monthly

3.4.5 Visitor Support. Support visits by dignitaries, inspection teams, depot teams and other groups as directed by the Government. This does not authorize facilitating administration or transportation support for active duty or another contractor.

3.4.6 Display Support. Position and remove static display aircraft for special purpose use as directed by the Government as directed by TO. Comply with all safety and munitions directives as applicable for all special use and static display aircraft.

4.0 MAINTENANCE

4.1 Maintenance Support

4.1.1 Perform only organizational-level (O-level) maintenance. Perform all maintenance, repairs, or modifications IAW applicable publications listed in Appendices C and D, and authorized depot-level directives. Provide organizational-level maintenance support for Government-directed test plans, including verification and validation of procedures as required. Perform validation and verification for organizational-level TCTOs as required. Contractor personnel performing O&M activities within classified areas shall comply with all Government security directives and requirements.

4.1.2 Equipment Maintenance. Provide personnel, expertise, and services necessary to inspect, troubleshoot, maintain, and repair all aircraft, C4ISR, and support equipment. Accomplish maintenance IAW applicable publications listed in Appendices C and D.

4.1.3 Deployment Support. Provide planning support for newly deployed sites and redeployments/retrogrades. This includes actions such as, site survey, deployment, bed down, tear down, and redeployment support for aircraft, equipment, and Contractor personnel.

4.1.4 Temporary Duty (TDY) Support. Provide planning and support of maintenance activities when aircraft are tasked to support mission requirements in alternate locations for a short period of time.

4.2 Aircraft Maintenance

4.2.1 Aircraft Maintenance. Perform organizational-level maintenance tasks, including but not limited to, servicing, pre-, thru-, and post-flight inspections, launch and recovery activities, weapons loading and unloading, scheduled periodic inspections, post-maintenance checks and verification, troubleshooting, scheduled and unscheduled maintenance, and configuration control to the level described in the applicable TOs. Implement approved organizational-level modifications or upgrades to aircraft systems.

4.2.2 Crash Recovery. Support crash recovery operations as directed by on-scene commander.

Perform crash recovery duties on-base as required at CONUS and OCONUS locations. Contractor shall not perform crash recovery services off-base at CONUS or OCONUS locations without prior written approval from the Government PM or CO.

4.2.3 Aircraft Mishap Notification. Notify the Government Program Office within 2 hours of a Class A, B, or C mishap via NIPRNET or SIPRNET as required. Submit Class D and E mishap reports within 3 days. Include known information identifying, at a minimum, MDS, tail number, last maintenance performed, length of flight, circumstances, and approximate length of flight. State factual information only.

4.2.4 MQ-9 Composite Repair. Perform O-level composite repair IAW applicable TOs and authorized depot-level directives on the MQ-9 aircraft.

4.2.5 MQ-9 Nondestructive Inspection (NDI). Perform nondestructive inspections as required IAW applicable TOs and authorized depot-level directives as required on the MQ-9 aircraft only.

4.2.6 Fuel Systems Maintenance. Perform fuels system maintenance as required. For purposes of this PWS, aircraft fuels system maintenance is considered organizational-level (i.e., not backshop) maintenance.

4.2.7 Emergency Services Training. Provide up to 3 hours of MQ-9 familiarization training per calendar quarter to Government emergency services personnel (Fire Dept., etc.) at each deployed site.

4.2.8 Provide for munitions build up.

4.3 Aircraft Impoundment

Comply with aircraft impoundment procedures IAW DAFI 21-101 and local procedures.

4.4 Additional Maintenance Requirements

Comply with additional O-level maintenance requirements and programs IAW DAFI 21-101 and Appendices C and D.

4.5 Maintenance Certifications

4.5.1 Special Certification Roster (SCR). Develop, maintain, and present an SCR program to identify those Contractor employees trained and certified to complete critical tasks. Keep the certification lists of authorized personnel to a minimum consistent with requirements, tailor the list of required items below to specific site requirements, and immediately notify the COR and Government Program Office of any changes. All certification documentation will be maintained in an electronic data file and be available for review at Government request. Ensure the SCR is reviewed quarterly by appropriate work center supervisors to verify that all entries are current and accurate, and prerequisites including applicable training, testing, evaluation, or other requirements for task certification have been completed. The Contractor’s Program Manager is wholly responsible for the accuracy and completeness of the SCR (no delegation is authorized).

In the absence of the Contractor’s Program Manager, the Deputy filling that position may review and sign the SCR. The Contractor Site Lead will ensure the Government CORs have a current copy of the SCR.

4.5.2 SCRs. At a minimum the SCR tracked items shall include:

• All Systems Red-X (no egress/welding/munitions)

• Exceptional Release (ER)

• Red-X Down Grade (Shall be used only when specifically authorized by the applicable

Maintenance Group Commander)

• All Systems In Process Inspection (IPI) (no egress/welding/munitions)

• Installed Engine Run Certifier

• Aircraft Inlet/Intake/Exhaust Certifying Official

• Flexible Borescope Certifying Official

• Engine Blade Blending Certifying Official

• Red-X By Specialty

• In-Process Inspection (IPI) By Specialty

• MDS-specific Installed Engine Run

• Engine Blade Blending

• Aircraft Inlet/Intake/Exhaust Certification

• Engine Flexible Borescope Inspection

• Weight and Balance Certified/Clear Red X

• Impoundment Authority

• Impoundment Official

• note 39 & 40 in 21-101 ACC Sup (new tow team requirements)

• Cannibalization (CANN) Authority

• Crash Damaged or Disabled Aircraft Recovery (CDDAR)

• Weapons Task Qualification Manager

• Weapons Task Qualification Crew

• Clear Red-X When Lost Tool/Item Cannot Be Found

• Test, Measurement, & Diagnostic Equipment (TMDE) Calibration Limitation Approval

• Mission Impaired Capability Awaiting Parts (MICAP) Approval

• Tower Climbing Certification

4.5.3 IPI and Key Task Listing (KTL). Comply with all required IPI and KTL requirements.

4.6 Depot and Contracted Field Teams (CFT)

Support depot and contracted field teams as required for depot-level TCTO modifications/aircraft maintenance. This does not authorize facilitating administration or transportation support for another contractor.

4.7 Ground Control Station (GCS)

Provide organizational-level maintenance support for all assigned MQ-9 GCSs, subsystems, ancillary equipment, and Ground Data Terminals (GDT) and subsystems, Tactical Common Data Link (TCDL), ancillary equipment, and UHF Line of Sight Antennas. Notify and coordinate host base communication function to maintain SIPRNET/Voice over Secure Internet Protocol (VoSIP) connectivity in the GCSs as required. Perform all pre-, thru-, and post-flight inspections, launch and recovery activities scheduled and unscheduled maintenance IAW applicable TOs in Appendix D. Operate and maintain GDT systems, including units located on Government communications towers. Provide technical solutions to integrate Government requests and TCTOs. Operate and maintain all C4ISR systems and infrastructure interfacing or supporting GCS operations within established demarcation points listed in Appendix K. System shall meet or exceed published Mission Capable Rates IAW Appendix H.

4.7.1 Maintenance Response Time. Maintain a maximum two-minute response time for all MQ-9 GCS for assigned Remote Split Operations (RSO) and power outages, unless otherwise stated in the TO. Response time is defined as being physically present within GCS and able to diagnose issues with aircrew personnel.

4.8 MQ-9 SATCOM Earth Terminal Sub-System (SETSS)

Provide organizational level O&M support for assigned mobile satellite earth terminals, subsystems, ancillary equipment and supporting C4ISR systems within established demarcation points listed in Appendix K. Maintain and relocate mobile satellite earth terminals and transportation platforms, components, and assemblies. Maintain, troubleshoot, and repair all earth terminal systems and equipment IAW applicable publications, directives, guidance, and TOs listed in Appendix D. Provide solutions to integrate Government requests and TCTOs to upgrade satellite earth terminals, subsystems, ancillary equipment and supporting C4ISR systems. Systems shall meet or exceed published Mission Capable Rate IAW Appendix H. Perform validation and verification for O-level TCTOs as required.

4.9 Maintenance Documentation

Make all required entries into the designated Government system, RPA, and equipment forms. Provide representative and participate on the Data Integrity Team (DIT). Maintenance actions shall be documented IAW DAFI 21-101 and T.Os. 00-20-1 and 00-20-2.

4.9.1 Debrief. Perform mission debrief function for the aircraft, GCS, and aircrew as required following each sortie IAW DAFI 21-101, applicable supplements, and local directives using software and communications tools provided by the Government specifically for debrief function.

4.10 Plans, Scheduling, and Documentation

Perform Aircraft Maintenance Unit (AMU)- level plans, scheduling, and documentation functions IAW applicable directives and publications listed in Appendices C and D. Process, document, and ensure timely completion of applicable TCTO, one-time inspections (OTIs), modifications, and other special maintenance items as directed by the Government.

4.11 Maintenance Management Analysis

Track, report, and analyze maintenance activities IAW AFI 21-101 for supported units. Provide input to host or owning unit military Maintenance Analysis personnel for Monthly Logistics Indicators Report, RCS: ACC-LGP (M) 9302 IAW ACCI 21-118 when Contractor supports host wing Maintenance Analysis military analysts. Track and report metrics to the Government Program Office IAW PWS Appendix B.

Provide Monthly Logistics Indicators Report, RCS: ACC-LGP (M) 9302 as required by ACCI 21-118 and, or equivalent product for other MAJCOMs, IAW PWS Appendix B for supported units when Contractor provides sole Maintenance Analysis support. Provide additional data and reports to the Government Program Office as requested. Coordinate activities with military analysis personnel as required to provide required Wing- level products. All analysis support shall be located at Creech AFB, NV unless otherwise directed by the CO.

4.12 MQ-9 Flying Operations

The total effort (personnel, aircraft, equipment, etc.) required to generate and sustain a combat-capable aircraft on station (over target or area to be surveilled), 24 hours a day, continuously as dictated by mission requirements. Contractor shall launch additional aircraft as required to support a combat line when original aircraft is unable to support mission requirements (e.g., maintenance abort, fuel/munitions, etc.).

4.12.1 The Government shall assign up to 2 MQ-9 RPAs as applicable per combat line (CL) or continuation training (CT) at each location.

4.12.2 MQ-9 Commander Directed Sorties (CDS)

Contractor shall support up to 2 sorties per day (in addition to the number of CL/CTs contract) at the local commander’s direction. The number of CDS shall be limited to a maximum of 20 sorties in a 30-day rolling window at each deployed site. Any sortie performed under this section shall be deemed ineffective if the aircraft aborts for any maintenance malfunction during the first two hours of flight and the Contractor shall launch a spare aircraft to replace the primary aircraft.

4.13 Divert Aircraft Support and Maintenance

The Government may need to divert MQ-9 aircraft to a base other than the originating base, due to an in-flight emergency, unforeseen maintenance problems, unpredicted weather issues, or for immediate operational reasons. The Contractor shall recover, service, upload/download weapons (MQ-9 only), perform required maintenance, and launch these aircraft. Coordinate with local military leadership and/or airfield operations personnel at the divert site to determine Contractor capabilities, operational priorities and build a mutually agreeable plan to support all operational requirements.

4.14 Unique Requirements

Site specific Unique Requirements shall be detailed at that task order level, to include, combat lines, commander directed sorties, GCS, etc.

4.15 Logistics Management

The Contractor shall provide and manage an efficient and cost-effective logistics system which includes all materiel management, property control, and vehicle transportation and AGE maintenance functions necessary. Government-furnished property (GFP) shall be managed in accordance with FAR Part 52.245-1.

4.15.1 Supply Management. Establish and operate a supply management system to control all

Government property, and Contractor acquired property. Utilize latest approved materiel management system to maximum extent. Establish and operate a maintenance supply support section IAW Appendix C.

4.15.1.1 Supply Chain Risk. The Contractor shall mitigate supply chain risk in the provision of all supplies and services to the Government. Potential risk includes sabotage, maliciously introducing unwanted function, or otherwise subvert design, integrity, manufacturing, production, distribution, installation, or operation.

4.15.1.2 Purchase assets from DoD-approved sources only.

4.15.1.3 Do not purchase counterfeit or substandard assets.

4.15.1.4 Information Technology/Telecommunications equipment produced by manufacturers identified within Section 889 of the NDAA of 2019 or any subsidiary or affiliate of such entities is strictly prohibited. Requesters must review current list located at www.sam.gov for excluded parties prior to requesting authorization to purchase and within 24 hours prior to any purchase of information technology and/or telecommunications equipment.

4.15.2 Integrated Logistics System-Supply (ILS-S) Interface. Operate and manage ILS-S interface to facilitate transactional processing.

4.15.3 Mission Impaired Capability Awaiting Parts (MICAP).