DRAFT PWS SAF CN AAS - 20 July 2024.pdf

DAF CIO Advisory and Assistant Services (A&AS) Contract

1. Consideration and Payment

1.1. General

The contractor shall provide the services as described in the Performance Work Statement (PWS) in Section 5.

Unless otherwise specified, the contractor shall provide the necessary personnel, services, travel, supplies, materials, and any additional resources in support of the performance this contract.

Refer to appendix X for the CLIN pricing Structure based on the period of performance (PoP) to include the base year and option years.

1.2. Contract Pricing

This is a Firm Fixed Price Contract and as such the contractor shall be compensated accordingly for the successful completion of services. The following table is based on the base year and following option years, if exercised at the discretion of the Government. Contractor performance of any option without execution of a modification to the task order by the Contracting Office is the contractor acting at its own risk and the

Government is not obligated to pay or reimburse the contractor. All options are subject to availably of funds and may be unilaterally exercised by the Government.

Period Core Tasks Optional Tasks Travel, material, and supplies

Total Order

Value

Base Period

Option Period 1

Option Period 2

Option Period 3

Option Period 4

Optional Extension

Period (6-months)

Total Award Value

1.3. Other Direct Costs / Travel Materials, Equipment, and supplies

Other Direct Costs (ODCs) may be incurred under this contract in support of the PWS. ODCs incurred without prior written approval from the Contracting Officer and/or the COR is at the contractor’s own risk and the

Government is not obligated to pay or reimburse the contractor. ODCs will be a reimbursable cost with no profit or fee.

1.3.1. The contractor shall submit all requests for travel pre-approval and reimbursement directly to the

COR

1.3.2. The contractor shall submit all requests for ODC materials, equipment and supplies pre-approval and reimbursement at least two weeks in advance to both the COR and the CO, unless otherwise authorized under this task order.

1.3.3. The COR will review each request, considering all information to include market research, and make a recommendation for approval to the CO.

1.3.4. The CO will provide the contractor with an email approval of the task order ODC request, and the contractor shall not incur any costs for any ODC prior to receiving the CO approval.

1.3.5. Any costs that the contractor incurs prior receiving the CO approval can be disallowed by the CO.

1.3.6. No profit or fee shall be applied to any commercial off the shelf item (COTS) or for travel.

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1.4. Period of Performance

Base period of core task performance beginning on the date of award and ending twelve (12) months after award plus four (4) 12-month Option Periods and optional tasks and line items.

Base Period:

Option Period 1:

Option Period 2:

Option Period 3:

Option Period 4:

6 Mth Extension:

Sept 2024 – Sept 2025 – CLIN 0000

Sept 2025 – Sept 2026 – CLIN 1000

Sept 2026 – Sept 2027 – CLIN 2000

Sept 2027 – Sept 2028 – CLIN 3000

Sept 2028 – Sept 2029 – CLIN 4000

2. Background

2.1. Mission

Provide the foundation for a secure, digital Air & Space Force on which our competitive advantage relies

2.2. Vision

Deliver decision advantage and shorten the kill chain.

2.3. Guiding Principles

2.3.1. Warfighter Effectiveness

We will take a warfighter-informed, mission-focused approach to ensure priorities and investments drive value and improve overall user experience.

2.3.2. Governance That Works

We will baseline the organization in agile processes which enable timely & productive collaboration and convey easily understandable results.

2.3.3. Attack Manual Processes

We will ruthlessly seek to automate outdated processes and drive throughput within all facets of IT, to improve how we operate.

2.3.4. Foster Accountability

We will establish accountability mechanisms through effective oversight without partners, measuring what matters and ensuring delivery excellence.

2.3.5. Cost Transparency

We will have clear understanding & visibility into SAF’s portfolios to ensure we make informed, fact-based, and strategic decisions regarding current & future IT investments.

2.4. DAF/CIO Functions

The following functions represent what the DAF/CIO is responsible for by statue or designation, in support or

Airmen, Guardians, and the Department’s warfighting mission.

2.4.1. Leadership and Accountability

Essential to the success of the entire DAF IT Enterprise

2.4.2. Strategic Planning

Developing IT capabilities that service as the foundation for tomorrow’s Air & Space Force.

2.4.3. Investment/Portfolio Management

Structure IT portfolios that meet DAF needs in a cost-effective manner.

2.4.4. Budgeting

Oversight and reporting of all IT and National Security System funding allocations.

2.4.5. Governance

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Effectively use governance mechanisms to ensure unity of effort amongst organizations.

2.4.6. Policy

Understand & enforce statutory CIO responsibilities and develop DAF-wide policies for accountability.

2.4.7. Workforce

Build and maintain a high-performance IT team continually adding relevant expertise to the organization.

2.4.8. Strategic Communication

Effectively communicate to strategy, guidance, and policy to IT stakeholders.

2.4.9. Information Resources Management

Resourcefully execute records management and FOIA responsibilities

2.4.10. IT Performance Management

Develop performance metrics to demonstrate the effectiveness of IT within the organization.

2.4.11. Information Security & Privacy Risk

Articulate and manage risk according to DAF security and privacy policies.

2.4.12. Enterprise Architecture

Manage & design the architecture that facilitates interoperability of DAF capabilities and systems across the globe.

2.4.13. Data

Ensuring data is visible, accessible, understandable, linked, trustworthy, interoperable, and secured

(VAULTIS).

2.4.14. Artificial Intelligence

Integrating AI in DAF operations and developing ethical AI policy and governance.

3. Objectives

The overarching objective of this contract is for contracted services and personnel resources to execute and directly support and provide the appropriate breadth to guide, inform, and constrain architecture efforts across the Air Force to achieve data-driven informed decisions that best support our customers, critically the Warfighter.

4. Scope

4.1. The general scope of this work is broken into multiple categories:

Contract Support

Senior Leader Support

Warfighter Capabilities Support

Cyber Security Support

ITAM & EIT Portfolio Management Support

Governance & Support

4.2. These tasks are to support the Cybersecurity and Workforce Development to meet the critical requirements for security. Efforts will include documentation which will allow CIO to analyze current workforce capabilities against new cybersecurity requirements, identify those personnel in critical cybersecurity positions, ensure training and certifications meet minimum requirements for Cyber IT/CSWF, and document a plan to fill mission critical positions.

4.3. Through this contract DAF CIO will coordinate, oversee, and monitor all responsibilities associated with the operational capability and Warfighting requirements process and achieving information dominance.

4.4. The contractor shall provide support to the listed functional areas in regard to but not limited to, the tasks outlined in each of the functional areas in the below PWS. The functional area tasks are listed in general terms and the Government will work closely with the contractor to provide the necessary reference documents, format and information needed for the tasks or document packages. The contractor shall have CMMI Maturity Level

(ML) 3 Services. The contractor shall provide knowledgeable personnel in support of this contract and work as a ‘team’ with the Government to meet the performance requirements.

5. Performance Work Statement – Specific Tasks

5.1. Contract Support

5.2. Contract Program Management

5.2.1. The contractor shall be responsible for reviews, analyses, presentations, evaluations, reports, recommendations, and documentation to support program cost, schedule, and performance requirements.

These responsibilities shall include the monitoring and or review of prime contractor products or work efforts, but not the performance of normal prime contractor functions such as equipment/system development, software development, integration, technical analysis, network support AOR test and evaluation.

5.2.2. The Government needs support in process improvement for the organization. The contractor shall provide support in the areas of process improvement, effective processes that will identify the organization’s process strength and weaknesses while providing recommendations on changing the weaknesses into strengths. The Contractor shall manage highly complex information technology projects;

convey accurate and timely status; and efficiently manage large advisory requirements, whether it was for software implementation or for other support similar to this requirement.

5.2.3. The Contractor shall understand the requirements, as well as the inter-dependencies/inter-relationships of the programs. The contractor shall provide information for the level certification in CMMI.

The support for the DAF organizations shall be at the CMMI Level 3 in Services. The contractor shall report to the a director or their designated representative, they work with the COR and Technical

Representative (TR) to review, analyze and develop processes for such areas as Cyberspace, Enterprise

Architecture, Knowledge Operations as well as reviewing all functional areas for process improvement.

5.2.4. The contractor shall provide personnel resources, adequate contract and management systems (to include Cost Accounting Systems, schedule, and performance), and facilities to successfully meet, plan, organize, staff, direct, and control the implementation of all requirements stated in this contract. The contractor shall provide personnel with the appropriate level of staffing to meet the requirements, application of qualified capabilities, floating or cross-trained personnel, and staff resource balancing, for the support described in the functional task area. The contractor shall, as an independent contractor, and not as an agent of the Government, furnish all management, labor, tools, supplies, and materials (except as provided by the Government) necessary to perform the requirements contained in this PWS.

5.2.5. The Government will have access to the following types of data: Contract status, maintenance problem report or trouble ticket status, site configuration information to include "as shipped" configurations, engineering change proposal status, all software, source code, and documentation, without any restrictions whatsoever by the contractor. This data will be available as specified in the contract and in accordance with Defense Federal Acquisition Regulations Supplement (DFARS) clause 252.227-7015.

5.2.6. The contractor shall be the primary representative responsible for all work awarded under this contract, participating in Program Management Reviews and ensuring all standards referenced herein are adhered to. The contractor shall support stakeholder meetings, staff meetings, engineering meetings, and other program meetings. The contractor shall provide Monthly Status Reports to the TR and COR detailing work accomplished, started, completed and in progress.

5.2.7. The contractor shall develop and follow a Task Order Management Plan that includes technical approach, organizational resources and management controls to be employed to meet the cost, performance and schedule requirements throughout task order execution.

5.2.8. The contractor shall schedule, coordinate, and host a project kick-off meeting within 10 days after contract award at the location approved by the Government.

5.2.9. Contract Administration Documentation

5.2.9.1. Several types of contract administration documents are required throughout the life of the contract. At a minimum, the contractor shall provide the following documentation, unless otherwise specified.

5.2.9.2. Cybersecurity Workforce (CSWF) Report – DoD 8570.01-M and DFAR’s PGI 239.7102-

3 have promulgated that contractor personnel shall have documented current Cybersecurity certification status within their contract. The contractor shall develop, maintain, and submit a CSWF report monthly.

5.2.9.3. Quality Assurance Plan: Quality System - Upon contract award, the prime contractor shall have and maintain a quality assurance process that meets contract requirements and program objectives while ensuring customer satisfaction and defect-free products/process. The contractor shall have a sufficiently documented quality system which has procedures, planning, and all other documentation and data necessary to provide an efficient and effective quality system based on a contractor’s internal auditing system. Thirty (30) days after contract award, the contractor shall provide to the government a copy of its Quality Assurance Plan (QAP) and any other quality related documents as required in the TO. The contractor shall make the quality system available to the Government for review at both a program and worksite services level during predetermined visits. Existing quality documents that meet the requirements of this contract may continue to be used. If any quality documentation is disapproved or requires revisions, the contractor shall correct the problem(s) and submit revised documentation NLT 2 weeks after initial disapproval notification. The contractor shall also require all subcontractors to possess a quality assurance and control program commensurate with the services and supplies to be provided as determined by the prime’s internal audit system. The

Government reserves the right to disapprove the contractor’s and/or subcontractor’s quality system or portions thereof when the quality system(s) does not meet contractual requirements at either the program or worksite services level. The Government reserves the right to participate in the process improvement elements of the contractor’s quality assurance plan and development of quality related documents as needed. At a minimum, the contractor shall ensure their quality system meets the following key criteria:

5.2.9.3.1. Establish documented, capable, and repeatable processes

5.2.9.3.2. Track issues and associated changes needed

5.2.9.3.3. Monitor and control critical product and process variations

5.2.9.3.4. Establish mechanisms for feedback of field product performance

5.2.9.3.5. Implement and effective root-cause analysis and corrective action system

5.2.9.3.6. Establish methods and procedures for continuous process improvement

5.2.9.4. Quality Management Process Compliance – The contractor shall have processes in place that shall coincide with the Government’s quality management processes. As required, the contractor shall use best industry practices including, when applicable, ISO 20000 information technology service management. As applicable, the contractor shall also support and/or participate in event-driven milestones and reviews as stated in the Defense Acquisition University's (DAU's) DoD Integrated

Defense Acquisition, Technology, and Logistics Life Cycle Management System Chart which is incorporates multiple DoD directives and instructions – specifically DoDD 5000.01 and DoDI

5000.02. The contractor shall provide technical support that will mitigate the risks to successful requirement execution including employment of Lean Six Sigma methodologies and

Capability Maturity Model Integration (CMMI) Maturity Level 3 – Services program.

5.2.9.5. Quality Assurance – The contractor shall perform all quality assurance process audits necessary in the performance of the various tasks as assigned and identified by the respective WBS, POA&M, or quality system, and the contractor shall deliver related quality plan/procedural documents upon request. The Government reserves the right to perform any additional audits deemed necessary to assure that the contractor processes and related services, documents, and material meet the prescribed requirements and to reject any or all processes or related services, documents, and material in a category when noncompliance is established.

5.2.9.6. Quality Control - The contractor shall perform all quality control inspections necessary in the performance of the various tasks as assigned and identified by the respective WBS, POA&M, or quality system and the contractor shall submit related quality objective evidence upon request. Quality objective evidence shall include any of the following as applicable:

5.2.9.6.1. Detailed incoming receipt inspection records

5.2.9.6.2. First article inspection records

5.2.9.6.3. Certificates of Conformance

5.2.9.6.4. Quality Measurement and Analysis metrics/data

5.2.9.7. The Government reserves the right to perform any inspections or pull samples as deemed necessary to assure that the contractor provided services, documents, material, and related evidence meet the prescribed requirements and to reject any or all services, documents, and material in a category when nonconformance is established.

5.3. Acquisition Management and Contract Support

5.3.1. The contractor shall provide support for administrating a majority of contracts that support the

DAF. This would include contract administration, funding, modifications and oversight of all contract actions for the organization. The support will include supporting the Division Chiefs in any meetings, preparing briefs or providing status on all contract actions. The contractor support shall provide high level expertise to include:

5.3.2. The contractor shall provide support to be used by the Government in the establishment of policies and procedures for contract administration.

5.3.3. The contractor shall plan and schedule work to achieve mission and customer needs.

5.3.4. The contractor shall provide status reports to Leadership on contracts, modifications and new requirement packages.

5.3.5. The contractor shall provide services in support of planning/managing funding actions for all contracts.

5.3.6. The contractor shall provide services in support of acquisition planning and contract guidance.

5.3.7. The contractor shall interface with all TRs to provide support services to be used by the

Government in defining, developing and writing any new requirement or modification to current contract or order.

5.3.8. The contractor shall assist in preparing pre-award documentation.

5.3.9. The contractor shall provide support services to be used by the Government in the source selection process and as a non-voting member assists where needed to help in the facilitation of the source selection panel with the Contracting Officer (CO) and/or COR.

5.3.10. The contractor shall support the Resources Division in technical writing and provide support in defining the requirements for projected and funded actions.

5.3.11. The contractor shall provide assistance in preparation of the following package documents for the contracting office: Solicitation packages, market research, acquisition planning and strategy, COR nomination letters, Justification and Approval for Brand Name, Other than Full and Open Competition or

Sole Source awards, Statements of Work, Performance Work Statements, Quality Assurance Surveillance

Plans, Contract Data Requirements Lists (CDRLs), Independent Cost Estimates (IGCE), Scope analysis and determinations, DD254s, funding documents, Military Interdepartmental Purchase Request (MIPR)s, and milestones for the acquisition process.

5.3.12. The contractor shall provide support services in all areas of contract administration and technical writing for ‘cradle to grave’ actions in coordination with the contracting office.

5.3.13. The contractor shall possess the knowledge and experience to support a contract administration office in all functional areas required by the Government.

5.4. Senior Leader Support

5.5. Executive Leader Communications and Management

5.5.1. Objectives: The selected contractor will be tasked to provide a wide variety of direct administrative support services for the DAF. The requested support primarily consists of work in the following areas:

5.5.1.1. Executive Task Management;

5.5.1.2. Strategic Communications;

5.5.1.3. Liaison Support;

5.5.1.4. Correspondence Management;

5.5.1.5. Executive-level Support Services; and

5.5.1.6. Protocol Management.

5.5.2. These skills and capabilities are necessary to maintain effective executive-level office support to the DAF, and is vital for formal interactions with both internal and external organizations.

5.5.3. Sub-Tasks: The contractor shall provide coordination and management of executive tasks with external and internal organizations.

5.5.3.1. Duties include, but are not limited to, on both NIPRNet and SIPRNet, monitoring of workflows, maintenance of file plans and electronic records management, and ensuring that all tasks are managed, and tracked, in such a manner to ensure mission accomplishment.

5.5.3.2. All tasks received will be coordinated/acted upon within one business day of receipt.

5.5.4. The contractor shall develop, review, assess and implement CIO strategic communication plans.

5.5.4.1. Strategic communication functions include, but are not limited to, preparing and providing speeches, papers and briefings for CIO leadership, to include Director(s), and providing professional speech writing for executive leadership to effectively speak and present at public events.

5.5.5. The contractor shall serve as a liaison with internal and external organizations to include, but not limited to, SAF/PA, OSD, Joint Staff, Inter-Agency, DAF, Industry, non-governmental organizations and academia.

5.5.5.1. Some liaison functions will include, but are not limited to, coordination and planning of speaking engagements, or social events, for executive leadership, to include Director(s); congressional testimony preparation; posture preparation events; and any other activities requiring coordination and planning between external organizations.

5.5.5.2. The contractor shall prepare and assist Directors and Deputy Directors in correspondence activities with external organizations, or support their executive officers in doing so,

5.5.6. The contractor shall coordinate executive-level meetings & video teleconferences (VTCs). This function includes maintenance of seating arrangements, reservation of facilities, distribution of read ahead materials, and logs for equipment and warranties.

5.5.7. The contractor shall be responsible for protocol duties for the CIO and Deputy CIO to include, but not limited to, organizing, or assisting with the organization and conduct of high- level ceremonies including award ceremonies, promotions and retirements. Ensures facilities and necessary resources are scheduled, scripts and participants are prepared, and leadership that will preside are prepared/briefed for the event.

5.5.8. Highly Encouraged:

5.5.8.1. 2+ Years of Agile Methodologies or ScrumTM Experience.

5.6. Strategy

5.6.1. Background: The Department of the Air Force (DAF) shapes strategy and policy in cyberspace.

The strategy provides the overarching guidance and processes for unifying the DAF’S information technology and cyberspace initiatives. The DAF CIO strategy is shaped by higher level strategy and guidance

5.6.2. Objectives: The contractor shall provide required support to effectively develop and coordinate the DAF’s cyber and information technology strategy and supporting policies and then track progress towards the strategic goals. Support will be related to plans, policies, tactics, techniques, and procedures in response to higher level direction and guidance, technologies, regulations and commercial best practices.

5.6.3. Sub-Tasks: The contractor shall provide support and direction on the articulation and delivery of the CIO’s vision and intent. Support and direction include the development and coordination of the enterprise information technology and cybersecurity strategy, the preparation and publication of policy and guidance and facilitation of process improvement events and initiatives.

5.6.4. The contractor shall serve as a strategy alignment subject matter expert.

5.6.4.1. The contractor shall provide guidance on the articulation, coordination and tracking of strategic activity in support of the DAF CIO’s intent.

5.6.4.2. The contractor shall assist with technical writing, coordination, and formal staffing of the strategy.

5.6.4.3. The contractor shall provide coaching and guidance to executive staff to understand and articulate how their initiatives and activities support strategic guidance and DAF missions.

5.6.4.4. The contractor shall conduct analysis on mission areas, visions, roadmaps, initiatives, and other strategic guidance and provide recommendations for tracking and accessing status and progress.

Recommendations include but are not limited to metrics, dashboards, and scorecards.

5.6.4.5. The contractor shall assist in the review and assessment of other strategic documents and advise on their relevance and impact on the DAF cyber security.

5.6.4.6. The contractor shall assist in the design, build, and maintenance of metric dashboards as directed.

5.6.4.7. The contractor shall produce routine point papers, reports, and updates on progress towards

DAF CIO strategic goals.

5.6.4.8. The contractor shall support strategy related briefings and presentations.

5.6.5. The contractor shall serve as a policy development subject matter expert.

5.6.5.1. The contractor shall provide experienced and skilled technical writer support for authoring and publishing of publications and guidance required to meet the DAF mission. These publications include but are not limited to 17-series and 33-series AFIs and DAFIs.

5.6.5.2. The contractor shall work with technical subject matter experts to review AFIs, DAFIs and other DAF guidance for relevant impact and incorporation.

5.6.6. Strategy Business Process Subject Matter Expert Option: The contractor shall serve as a process improvement subject matter expert.

5.6.6.1. The contractor shall observe, review, and analyze current process problems and provide highly skilled technical recommendations for improvements to the Staffing Process Point of Contact

(POC).

5.6.6.2. The contractor shall provide facilitation, problem solving techniques, industry best practices, and strategic guidance in support of DAF CIO mission areas. This shall include, but is not limited to, strategic guidance, plans, roadmaps, initiatives, and all other activities related to the development, management, and execution of DAF strategy and policy across the spectrum of mission areas.

5.6.6.3. The contractor shall provide executive leadership with expert opinion on the viability of approaches to governance and implementation of DAF information technology and strategic planning initiatives.

5.6.6.4. The contractor shall provide support and guidance on various best practices.

This could include advising and guiding action officers on their tasks/projects as well as management techniques, and providing training material.

5.7. Force Development

5.7.1. Background: The DAF CIO plays a key role in organizing the cyber workforce, training, and educating all Airmen and Guardians to utilize the cyberspace domain to accomplish the DAF missions. As the role of cyber continues to evolve within the DAF and Department of Defense (DoD), continuing to build and maintain a competent and resilient workforce is necessary.

5.7.2. Objectives: The contractor support is required to effectively manage the cyber workforce from accession through departure from the Department of the Air Force. Support will be related to plans, policies, procedures, tactics techniques and procedures in response to changing requirements, technology, laws, regulations and Presidential directives related to cyber workforce development and certification.

5.7.3. Sub-Tasks: The contractor shall provide cyber workforce development and certification expertise.

Expertise and support to include providing recommendations regarding DAF policy related to workforce development, supporting the development of policy, tracking of compliance, and coding, and assisting with workforce development initiatives

5.7.4. The contractor shall serve as Staff-level subject matter expert on cyber workforce certification and coding plans, policies, procedures, tactics, techniques, and procedures specific to workforce training and certification

5.7.4.1. The contractor shall support implementation of higher-level workforce certification and coding requirements resulting from laws, regulations or Presidential directives.

5.7.4.2. The contractor shall assist with the development and identification of present and future workforce certification and coding requirements

5.7.4.3. The contractor shall support the development, documentation, implementation and sustainment of a certification management and coding process including development or update of an implementation guide

5.7.4.4. The contractor shall assist with the governance and execution of the implementation and sustainment for workforce coding and certification

5.7.4.5. The contractor shall track implementation and sustainment progress of the certification management and coding process

5.7.4.6. The contractor shall provide workforce certification recommendations based on research, analyses, risk assessment and review of concepts, staff packages and other applicable reports

5.7.4.7. The contractor shall provide experienced and skilled technical writing support services to be used by the Government in the development of workforce certification policies.

5.7.4.8. The contractor shall communicate complex technical solutions related to workforce certification to all levels of DAF, DoD and Joint customers and partners.

5.7.4.9. The contractor shall support the creation of issue and point papers, reports, publications, draft policies, and other documents related to workforce certification

5.7.4.10. The contractor shall provide support in the drafting and coordination of workforce certification staff packages for review and approval

5.7.5. The contractor shall identify, track, collect and analyze data, input data as required, and prepare reports related to the DAF workforce certification and DoD Cyberspace Workforce Management

5.7.5.1. The contractor shall input Air and Space Force data, related to workforce management, on the appropriate information sites

5.7.5.2. The contractor shall maintain and update workforce certification metrics, as required by the DAF and DoD

5.7.5.3. The contractor shall identify, track, collect and analyze data, and prepare reports to facilitate DAF workforce certification responsibilities and support initiatives on positions, personnel and training relating workforce management

5.7.6. The contractor shall provide workforce certification support to Government personnel in various forums and meetings and liaise with a variety of internal/external working groups

5.7.6.1. The contractor shall provide support and guidance as an subject matter expert for workforce certification at technical symposia, industry conferences, seminars, meetings, working groups and panels as directed by the Government

5.7.6.2. The contractor shall interface with high-level decision boards, interact and coordinate actions with relevant staff members, and convey workforce certification and coding interests at working groups

5.7.6.3. The contractor shall provide periodic and other unscheduled briefings on the status of critical joint initiatives for executive staff, Secretary of the Air Force (SECAF), Joint Staff, and DoD key officials concerning workforce certification and coding initiatives

5.7.7. Cyber 400 Course – Option (or senior-level cyber education and training course as required, The contractor shall support cyber education and training

5.7.7.1. The contractor shall provide program administration assistance for the Cyber 400 course, including planning, scheduling, coordination, briefing and analysis functions.

5.7.7.2. The contractor shall set up, prepare, facilitate and provide post-event minutes and summaries for action officer, executive and Congressional level hearings, meetings, seminars, conferences, boards and related activities concerning cyber workforce planning initiatives

5.7.7.3. The contractor shall develop and maintain a schedule that include tasks and scheduling information for work assigned by the government

5.8. Knowledge Operations

5.8.1. Background: Knowledge Management (KM) is about making the right knowledge available to the right people. KM is the systematic management of an organization's knowledge assets for the purpose of creating value and meeting tactical & strategic requirements; it consists of the initiatives, processes, strategies, and systems that sustain and enhance the storage, assessment, sharing, refinement, and creation of knowledge.

5.8.2. KM also implies a strong tie to organizational goals and strategy, and it involves the management of knowledge that is useful for some purpose and which creates value for the organization.

5.8.3. Objective: Establish and maintain a KM program that enables organizations to accurately measure its progress and leverage its organizational knowledge to meet its strategic and organizational goals.

5.8.4. Tasks: The contractor shall support the establishment and maintenance of a KM Program. Tasks include, but are not limited to:

5.8.4.1. Understand information requirements and develop processes and strategies to help retrieve and use its knowledge assets in current applications as they are needed.

5.8.4.1.1. The contractor shall conduct analysis of executive staff and Department of the

Air Force cyber related business process, interview stakeholders, and evaluate strategic and IT plans to develop KM strategies, processes, and initiatives

5.8.4.1.2. The contractor shall assist in the design, development, and implementation of

KM strategies.

5.8.4.1.3. The contractor shall assist in the design, development, and implementation of

KM strategies and solutions to provide comprehensive pictures and data points, to include but not limited to the balanced score card and metrics gathered in other task areas of the PWS, on the status and progress in meeting its operational and strategic goals and objectives as identified in the

Information Dominance Flight Plan and other strategic documents.

5.8.4.2. Facilitate the coordination and exploitation of organizational knowledge resources, to create benefit and competitive advantage.

5.8.4.2.1. Import and create documents and multimedia material

5.8.4.2.2. Identify key users and their roles

5.8.4.2.3. Implement, to include coding, automated work flow solutions

5.8.4.2.4. Assign roles and responsibilities to different instances of content categories or types

5.8.4.2.5. Define workflow tasks. Content managers can be alerted when changes in content are made

5.8.4.2.6. Publish content to a repository to support access. Increasingly, the repository will become a part of the system, incorporating search and retrieval

5.8.4.2.7. Develop and support naming conventions and KM best practices for the organization

5.8.4.3. The contractor shall provide consultation to SAF/CN leadership on current best practices in KM, portal design, and intellectual capital and content management.

5.8.5. Additional Task - Social Media Management:

5.8.5.1. Social media is one of the primary modes of communication to the DAF’s external publics. Effective use of social media can enhance communication between the DAF and key stakeholders. Successful social media management requires familiarity with key social media platforms, an ability to write concise and compelling short form content, and an ability to be proactive and responsive on multiple platforms/communication channels. The contractor shall support social media management as follows:

5.8.5.2. Draft, edit, and schedule social media content relevant to key stakeholders.

5.8.5.3. Design assets using video, text, audio and strong visuals to enhance social presence.

5.8.5.4. Customize content based on the specific audience and specifications of each platform.

5.8.5.5. Develop and share reporting on metrics and feedback internally and across teams

5.8.5.6. Coordinate posting of news announcements, branding, social messaging campaigns, and other content for social media.

5.8.5.7. Develop processes for communication and messaging between other internal and external teams.

5.8.5.8. Experience in content creation and social media management and familiarity with

Twitter, Instagram and other emerging channels.

5.8.5.9. Ability to monitor a range of social platforms to evaluate and continuously improve content performance and ensure responsiveness to feedback.

5.9. Chief Technology Officer (CTO) Support

5.9.1. Subtasks: Subtasks: The contractor shall accomplish the following:

Administers policies and procedures necessary for the day-to-day operation of the CTO. In conjunction with other members of the SAF-CN Chief Technology Office, plans, organizes and implements the CTO office's executive support activities to include establishing a suspense management system, maintaining appropriate calendars, organizing staff meetings/conferences, recording meeting minutes, drafting/staffing executive correspondence packages, planning trips, and the completion of a variety of other administrative tasks in support of the CTO office. Manages CTO interactions with industry/academia to include scheduling meetings.

5.9.2. Engages with commercial, academic, state, local and federal agency personnel including scientists, engineers, academics, and industry sales and marketing staff. Establishes and maintains relationships with professional counterparts in other Federally Funded Research and Development Laboratories, technology transfer communities, and regional universities. Maintains a repository of all external engagements for archiving and commercial vendor capability research purposes.

5.9.3. Continuously and actively assesses the DAF facilities and technology capabilities to maintain a portfolio of marketable DAF resources available for usage by private sector customers.

5.9.4. Participates in technology planning initiatives. In consultation with senior staff, prepares and maintains technology transfer input to CTO strategic and business plans.

5.9.5. Administers policies and procedures used to implement the above programs and is responsible for reports and periodic reviews where necessary to accomplish program goals.

5.9.6. In conjunction with other members of the DAF-CIO Chief Technology Office, plans, organizes and implements the CTO office’s executive support activities to include establishing a suspense management system, maintaining appropriate calendars, organizing staff meetings/conferences, recording meeting minutes, drafting/staffing executive correspondence packages, planning trips, and the completion of a variety of other administrative tasks in support of the CTO office

5.10. Warfighter Capability Support

5.11. National Leadership Command Capability (NLCC) and Senior Leader Command, Control, and

Communications System – Airborne (SLCS3-A) Support

5.11.1. Background: DAF is responsible for providing oversight and ensuring integration and resource advocacy in coordination with HAF functional and MAJCOMs and FLDCOMs leads. Work involves coordinating deployment plans with the functional leads, and the program management teams delivering

C2ISR and communications infrastructure. Primary focal points include but are not limited to the Senior

Working Group at HAF, and Electronic Systems Center. These services must conform to OSD and Joint operational and technical guidelines.

5.11.2. The National Leadership Command Capability (NLCC) and Senior Leader Command, Control, and Communications System - Airborne (SLCS3-A) is a capability encompassing the entirety of the DoD command, control, communications, computer, intelligence, surveillance, and reconnaissance systems and services that provides national leadership, regardless of location and environment, with diverse and assured access to integrated, accurate, and timely data, information, intelligence, communications, services, situational awareness, and warnings and indications from which planning and decision-making activities can be initiated, executed, and monitored. This capability includes appropriate interagency contributions as agreed to. SLC3S-A is a transport system providing voice, data and video services to senior leaders/staffs while airborne to including systems on aircraft, associated SATCOM, and ground infrastructure.

5.11.3. Objectives: The primary objective for SLC3S-A support is to provide world-class, uninterrupted protected airborne communications capabilities. National Leader Command Capability (NLCC) provides survivable C2 capabilities for the country’s nuclear response force. Contract support shall assist in meeting this objective by providing subject matter expertise and continuity to recommend policy and resource advocacy to ensure sustainment and continuous modernization for this high visibility capability where issues rise to the highest level of the DAF, Joint Staff, and OSD. Required tasks principally include support for the SLC3S-A and NLCC programs in the form of Working Group Support, Document Review and

Document Preparation support. Additionally, the contractor supports ensuring issues identified by customers are addressed and resolved in a timely manner. SLC3S-A customers include the President, Vice

President, Secretary of State, SecDef, DepSecDef, CJCS, and the VCJCS.

5.11.4. Continued support is required to advise military/civilian lead and to establish a program to transfer knowledge to rotating government personnel on a reoccurring basis. Contract expertise shall enable the functional leads and the program management teams to deliver C2 and communications infrastructure guidance on airborne assets to SLC3S-A customers and ensures DAF reps are prepared for meetings from working groups to 4-star & SecDef level and are able to clearly advocate DAF position/recommendations.

5.11.5. Sub-Tasks: The contractor shall support the SLC3S-A and other NLCC missions. Systems of expertise include communications on Air Force One, E4-B, AMC’s Blue and White fleet, NLCC/Nuclear

Command and Control Communications (NC3) primarily airborne with potential for ground, to include

Commercial Wideband Service, Northstar, and others.

5.11.5.1. The contractor shall coordinate with the functional leads and the program management teams to deliver C2 and communications infrastructure on airborne assets to SLC3S-A customers.

5.11.5.2. The contractor shall attend program reviews and working groups involving SLC3S- A, to include but not limited to the NLCC Governance working groups. The contractor shall provide briefings, meeting minutes of these program reviews and working groups. Pre-brief and back brief leadership as required.

5.11.5.3. The contractor shall consult with executive staff and the SLC3S-A Special Program

Office (SPO) and other organizations as required on aircraft modernization requirements, scheduling, and status updates.

5.11.5.4. The contractor shall coordinate with Special Air Missions (CVAM), headquarters level staff, MAJCOMs and FLDCOMs, DISA Joint Systems Engineering and Integration Office (JSEIO), the SPO, and other required organizations to conduct technical assessments of SLC3S-A communications capabilities as required/requested.

5.11.5.5. The contractor shall provide technical support to draft, review, and comment on NLCC and SLC3S- A related documents to include, but not limited to instructions, directives, as directed by

Joint Staff, Headquarters, MAJCOMs and FLDCOMs, and Field Operating Agencies.

5.11.5.6. The contractor shall coordinate with the White House Communications Agency

(WHCA), Secretary of State, SecDef, CJCS, Joint Staff, and other applicable organizations staffs to address/resolve NLCC and SLC3S-A aircraft requirements, outages, and upgrades as required.

5.11.5.7. The contractor shall coordinate NLCC and SLC3S-A activities with DoD CIO, DAF

CIO, and other stakeholders as required.

5.11.5.8. The contractor shall support all aspects of the Program Objective Memorandum (POM) process in support of the NLCC and SLC3S-A programs as required. The contractor shall fully understand NC3 operations and how they support joint operations based on OPLAN requirements. The contractor shall evaluate DAF NC3 capabilities and their ability to provide flexible nuclear options to combatant commanders and underpin U.S. National Security Strategy.

5.11.5.9. The contractor shall provide document review support and coordination for the Joint

Staff, Headquarters, MAJCOM, FLDCOMs, and Field Operating Agency.

5.11.5.10. The contractor shall prepare attendees to NLCC meetings hosted by DoD CIO, SECDEF or other higher-level authority, and take notes from proceedings.

5.11.5.11. The contractor shall prepare attendees for the Operational Support Airlift/Executive

Airlift (OSA/EA) Communication Working Group or other NLCC and SLC3S-A related working groups and take notes from proceedings.

5.12. Multi-Domain Command and Control (MDC2)

5.12.1. Background: DAF CIO is responsible for integrating system capabilities across the agile combat support area in coordination with HAF functional leads. Coordinate deployment plans with the functional leads, and the program management teams, to deliver C2ISR and communications infrastructure. Provides

C2ISR and communications infrastructure support to Joint and Department of the Air Force C2 modernization and integration efforts and leads and/or participates in numerous Joint and DAF C2 development and oversight forums. These forums include the Joint Command and Control Capability

(JC2C) / Global Command and Control System – Family of Systems (GCCS FoS), Multi-Domain

Operations, Theater Air Control System, and others.

5.12.2. Objectives: Provide DAF with consistent and in-depth expertise to formulate, review and coordinate on Joint and DAF C2 modernization and integration which includes, but is not limited to, efforts leading to robust MDOC capabilities and processes. These efforts require in- depth air, space, and cyberspace operations knowledge, expertise and experience.

5.12.3. Sub-Tasks: The contractor shall support the DAF to address, develop and implement capabilities and guidance furthering agile combat operations, integration, and associated support areas as required:

5.12.3.1. Provide expertise in and support for the development of capabilities requirements, governance, operations concepts, and plans to transition and integrate Joint and DAF C2 capabilities.

5.12.3.2. Draft policy to promote Joint and DAF C2 and C2 Authoritative Data Sources (ADS) adoption and integration

5.12.3.3. Provide analysis and solution recommendations to evolve Joint and DAF C2 and C2ADS

5.12.3.4. Provide expertise and support in developing inputs to and advocating the USAF and

USSF position on proposed OSD & Joint integration and interoperability policies, standards, actions, and other applicable documents

5.12.3.5. Provide expertise and support to develop requirements, governance, operations concepts, and plans to integrate air, space, and cyberspace forces across the DAF, with Joint Services, and our

Allied and Coalition partners

5.12.3.6. Provide amplifying and clarifying information on operations center missions, specifications, requirements, operations, infrastructure, interoperability, and connectivity.

5.12.3.7. Aid with soliciting and synthesizing feedback to DIUx prototypes demonstrating MDOC capabilities

5.12.3.8. Assist with coordinating between DAF, DIUx and other stakeholders to ensure integrated and interoperable approaches and solutions in support of Multi-Domain Command and Control

(MDC2) activities

5.12.3.9. Aid with identifying and documenting MDOC functional requirements, operational synergies, and mission alignment

5.12.3.10. Evaluate and report Joint and DAF C2 changes and updates to appropriate leadership

5.12.3.11. Develop and distribute agenda, briefings, and minutes for meetings.

5.12.3.12. The contractor shall prepare attendees to Joint and DAF C2 meetings hosted by Joint

Staff, DoD CIO, and others and take notes from proceedings.

5.12.3.13. As required, represent and document DAF equities to, by, and with innovative industry partner activities such as DIUx. Representation may require domestic and/or international travel.

5.13. Requirements Analyst/Capability Development Coordinator

5.13.1. Background: The DAF Office of Information Dominance and Chief Information Officer is responsible for coordinating, advocating, and influencing the operational capability requirements process to supply the Warfighter with integrated and assured information capabilities, cutting edge technology, and

Net-Centricity. The Net-Centric capability is addressed via the Net-Ready Key Performance Parameter

(NR- KPP), which includes restoration of information systems by incorporating information protection, detection, and reaction capabilities.

5.13.2. Objectives: Address IDFP Goals/Objectives are critical in the JCIDS development & review process, thus supporting one of three Air Force Corporate Structure (AFCS) processes. Additionally, the stand-up of the CDC & CDWG necessitate a higher level of coordination, preparation, and review with 3-star forum for DAF capability development and delivery. Ensuring that IDFP Goals/Objectives are addressed require properly coordinated and vetted requirements products (to include but not limited to ICD

(Initial Capabilities Document), CDD (Capability Development Document), CPD (Capability Production

Document), DCR (DOTMLPF (Doctrine, Organization, Training, Materiel, Leadership and Education, Personnel, Facilities and Policy (DOTMLPF- P)) Change Request,…