DRAFT PWS-RFI-FY27-ERO-PSPD- COMPLIANCE ASSESSMENT 08.25.2026.pdf

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On-Site Compliance Assessment Services for ICE 287(g) Task Force Model (TFM) and Warrant Service Officer (WSO) Model

Public Safety Partnership Division

Performance Work Statement (PWS)

August 24, 2026

Confidentiality Statement

WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 U.S.C. 552), the Privacy Act of 1974 (5 U.S.C. 552a), and other applicable federal laws and regulations governing sensitive information. Unauthorized disclosure, mishandling, or misuse of this document may result in administrative, civil, or criminal penalties under applicable federal laws, including but not limited to DHS Management Directive 11042.1 and the Federal Information Security Management Act (FISMA).

This document is to be controlled, stored, handled, transmitted, distributed, and disposed of in accordance with DHS policy relating to FOUO information. Access is restricted to personnel with a valid 'need-to-know,' defined as access required for the performance of official duties as determined by an authorized DHS official. Any suspected or confirmed unauthorized disclosure or mishandling of this document must be reported immediately to the DHS Office of Security and ICE.ADSEC@ice.dhs.gov.

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Table of Contents

1.0 BACKGROUND ___________________________________________________________3

2.0 OBJECTIVE ______________________________________________________________3

3.0 SCOPE ___________________________________________________________________3

4.0 GENERAL REQUIREMENTS ________________________ Error! Bookmark not defined.

5.0 APPLICABLE DOCUMENTS _______________________________________________6

6.0 TASK REQUIREMENTS ___________________________________________________7

7.0 GENERAL PERFORMANCE REQUIREMENTS _______ Error! Bookmark not defined.

8.0 SECTION 508 COMPLIANCE _______________________ Error! Bookmark not defined.5

9.0 SECTION 508 REQUIREMENTS FOR TECHNOLOGY SERVICES _ Error! Bookmark not defined.6

10.0 SECTION 508 DELIVERABLES ____________________ Error! Bookmark not defined.8

11.0 CONFLICT OF INTEREST NOTIFICATION ________ Error! Bookmark not defined.8

12.0 STATEMENT OF COMPLIANCE ASSESSMENT SERVICES _________________19

13.0 QUALITY ASSURANCE SURVEILLANCE PLAN ___________________________20

14.0 DELIVERABLES ________________________________________________________21

15.0 PERSONNEL SECURITY VETTING REQUIREMENTS ______________________24

16.0 PRELIMINARY FITNESS DETERMINATION ______________________________24

17.0 BACKGROUND INVESTIGATIONS _______________________________________26

18.0 CONTINUED ELIGIBILITY ______________________________________________28

19.0 REQUIRED REPORTS AND REPORTING REQUIREMENTS ________________29

20.0 SECURITY MANAGEMENT ______________________________________________30

21.0 INFORMATION TECHNOLOGY SECURITY _______________________________30

22.0 INFORMATION TECHNOLOGY SECURITY TRAINING AND OVERSIGHT ___31

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1.0 BACKGROUND

Enforcement and Removal Operations (ERO) is an organizational element of U.S. Immigration and Customs Enforcement (ICE) within the Department of Homeland Security (DHS). ERO is responsible for promoting public safety and national security through the enforcement of U.S.

immigration laws. ERO manages aspects of the interior immigration enforcement process, including identification and arrest, domestic transportation, detention, bond management, and supervised release. Additionally, ERO removes aliens ordered removed from the United States to more than 150 countries worldwide.

Section 287(g) of the Immigration and Nationality Act (INA) authorizes ICE to delegate to state and local law enforcement officers the authority to perform specified immigration officer functions under ICE’s direction and oversight. ERO’s Public Safety Partnership Division (PSPD) oversees ICE’s 287(g) Program, leveraging state and local partnerships to enhance public safety and national security, and working with law enforcement agencies to identify, arrest, and remove criminal aliens. Through the 287(g) Program, ICE enters partnerships with state and local law enforcement agencies and delegates legal authority to perform immigration enforcement actions within their jurisdictions. PSPD oversees field implementation, develops program policy, and collaborates with internal and external stakeholders in support of the 287(g) Program.

2.0 OBJECTIVE

This procurement seeks to obtain professional support services for PSPD. The Government requires expertise and experience in a broad range of compliance assessment and oversight support services to carry out its mission. The 287(g) program allows ICE to delegate certain immigration enforcement authorities to state and local law enforcement agencies. Effective oversight is critical to ensure these authorities are used in accordance with federal law, the Memorandum of Agreement (MOA), and ICE policy. Physical compliance assessments are a key component of program integrity, civil rights protection, and operational effectiveness.

Although ICE operates three 287(g) models, this contract will only require compliance assessment of the following two models:

• Task Force Model (TFM): Allows officers to enforce limited immigration authority during routine law enforcement duties or as an active participant in an ICE-led task force.

• Warrant Service Officer (WSO) Model: Allows officers to serve and execute administrative warrants on behalf of ERO.

3.0 SCOPE

ICE ERO seeks contractor support to conduct approximately 1,000 comprehensive, on-site compliance assessments over the course of one year of Law Enforcement Partner (LEP) agencies participating in the ICE 287(g) program under the Task Force Model (TFM) and Warrant Service Officer (WSO) Model. The Contractor will provide qualified assessment personnel or teams to travel to LEP facilities, perform detailed operational and programmatic reviews, collect and

4 | P a g e analyze data, conduct interviews, and prepare findings and compliance reports for ICE ERO.

Assessment personnel will work with PSPD and the appropriate ICE ERO Field Office to facilitate corrective action plans and submit final reports.

The Contractor shall furnish all personnel, supervision, equipment, and materials necessary to conduct approximately 1,000 on-site compliance assessments per year of LEP agencies under the TFM and WSO models. The Contractor will be responsible for all aspects of the compliance assessment process, including pre-assessment planning, on-site activities, data collection, interviews, post-assessment analysis, and reporting.

Contract services will include but are not limited to pre-assessment planning, coordination with partner agencies, document review, on-site assessments, interviews, credential reviews, operational observances, report preparation, corrective action recommendations, and final report submission.

The Contractor shall also design, document, and maintain a compliance assessment rating system that complies with all applicable federal laws, regulations, DHS policies, ICE policies, and ICE ERO requirements. The rating system shall provide a standardized methodology for assigning assessment scores and determining whether an assessed program, facility, process, or activity meets established compliance requirements.

At a minimum, the rating system shall include defined scoring criteria, rating categories, scoring thresholds, weighting factors as applicable, and procedures for determining an overall pass or fail result. The Contractor shall develop a rating sheet to document the assessment score, basis for the score, identified deficiencies, and final pass/fail determination.

The Contractor shall submit the proposed rating system and rating sheet to ICE ERO for review and approval before implementation. Any subsequent revisions to the rating system, scoring criteria, thresholds, or rating sheet shall also require ICE ERO review and approval prior to use.

For purposes of this PWS, “compliance assessment” and “assessment” are synonymous.

4.0 GENERAL REQUIREMENTS

4.1 Period of Performance

The total period of performance for this effort is 36 months, consisting of one 12-month base period beginning on the date of contract award and one two-year option period exercisable at the Government’s discretion.

4.2 Place of Performance

Work shall be performed and government space will be provided at the following locations unless the Contracting Officer (CO) or Contracting Officer’s Representative (COR) approves of any exceptions:

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1. ICE Headquarters, Potomac Center North, 500 12th Street SW, Washington, D.C. 20536

2. National Coordination Center, Greater Nashville, Tennessee, TBD

This contract is telework eligible. Contracted assessment staff may be geographically distributed throughout the Continental United States (CONUS), subject to Government approval and operational requirements. There may be a need for OCONUS compliance assessments in United States territories as needs arise. These compliance assessments will be completed by CONUS-based contract staff

4.3. Staffing

The Contractor shall ensure adequate contracted staffing to meet the operational requirements of this contract, and provide qualified, experienced personnel along with a Staffing Plan detailing their approach. The Contractor shall adhere to all personnel security requirements for onboarding new employees and employee separations.

The Contractor shall provide a list of all employees to the CO and COR within 30 days following award. The Contractor shall notify the COR within 24 hours of personnel change(s) and update the list. The Contractor shall submit an Active Roster Report on contract employees to the COR by the fifth calendar day of each quarter.

Written requests to change the number, type, and/or distribution of staff described in the Staffing Plan, along with the proposed reason for the change, must be submitted to the CO, through the COR, for approval prior to implementation. This includes any requests for surge support.

To ensure program continuity, the Contractor must provide advance written notice to the designated COR before diverting or removing key personnel from the contract. The required notice periods are:

• Program Manager – 14 Days

• Deputy Program Manager – 14 Days

4.3.1 Key Personnel

All key personnel shall be bona fide employees of the Contractor. Key personnel are expected to provide dedicated, consistent support for the life of the contract, or until replacements with equivalent qualifications are proposed by the Contractor and accepted by the CO, in accordance with HSAR 3052.215-70 – Key Personnel or Facilities (DEC 2003). NOTE: Only the CO has the authority to authorize changes in key personnel and to accept or reject the resumes of proposed replacement for key personnel. The acceptance or rejection notice shall be provided within five working days. Changes to the number of Key Personnel or changes to Key Personnel positions shall only be authorized through a modification to the contract.

Key Personnel or Facilities (DEC 2003)

(a) The personnel or facilities specified below are considered essential to the work being

6 | P a g e performed under this contract and may, with the consent of the contracting parties, be changed from time to time during the course of the contract by adding or deleting personnel or facilities, as appropriate.

(b) Before removing or replacing any of the specified individuals or facilities, the Contractor shall notify the Contracting Officer, in writing, before the change becomes effective. The Contractor shall submit sufficient information to support the proposed action and to enable the Contracting Officer to evaluate the potential impact of the change on this contract. The Contractor shall not remove or replace personnel or facilities until the Contracting Officer approves the change.

Within the proposed labor mix, the Contractor shall incorporate personnel to fill the following roles as key Contractor Personnel: Program Manager (PM) and Assistant Program Manager

(APM).

4.3.1.1 Key Personnel Qualifications

1. Program Manager

Duties: The Program Manager (PM) shall be responsible for providing direct oversight of all Contractor staff and managing and coordinating all requirements of the contract. This includes, but is not limited to:

• Adhering to contractual obligations.

• Developing and maintaining reports documenting contract performance.

• Developing comprehensive program plans, including scope, objectives, timelines, budgets, and resource allocations.

• Managing program scope, schedule, and cost while minimizing disruption.

• Making high-level decisions to address challenges, resolve conflicts, and ensure program success.

• Providing recommendations on program priorities, resource needs, and strategic initiatives.

• Formulating processes, managing daily operations, and planning the effective utilization of human resources and materials.

• Providing recommendations and approaches to government functions.

• Continually documenting, evaluating, and assessing program risks.

• Overseeing the operational planning, execution, and evaluation of contract performance.

• Meeting with federal staff to provide updates and resolve issues.

• Performing Quality Control (QC) of all contract deliverables and integrating QC into all processes.

• Developing an internal reporting system to monitor program activities to ensure work products are professional, concise, free from errors, and complete prior to submission.

• Forecasting both 287(g) and Contractor needs in an environment of shifting priorities and evolving workloads.

• Supporting planning and implementation of new ICE policies and directives related to

287(g) initiatives across the ICE enforcement spectrum.

• Providing programmatic briefings and operational updates to senior management.

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Required Qualifications:

• Master’s degree and 2 years of relevant program management experience.

• In lieu of a master’s degree, 4 years of relevant program management experience

• Program Management Professional Certification preferred but not required.

• Demonstrated immigration knowledge and experience, ICE ERO experienced preferred but not required.

2. Assistant Program Manager (APM)

Duties: The APM shall have direct oversight over Contractor personnel and maintain operational continuity during any absence of the PM. Therefore, the same responsibilities of the PM apply to the APM.

Required Qualifications:

• Bachelor’s degree and at least two years of relevant program management experience.

• Program Management Professional Certification preferred but not required.

• Demonstrated immigration knowledge and experience, ICE ERO experienced preferred but not required.

5.0 APPLICABLE DOCUMENTS

The Contractor shall comply with all applicable ICE and DHS policies, including but not limited to:

• 287(g) Memorandum of Agreement (MOA) and Program Guidelines

• ICE 287(g) Compliance Assessment Checklists, Data Request Templates, and Reporting

Forms

• DHS Privacy, Security, and Records Management Policies

• Federal Travel Regulations (FTR)

• Section 508 Accessibility Standards

6.0 TASK REQUIREMENTS

Assessment personnel shall follow an assigned compliance assessment schedule created by the Contractor and monitored and approved by ICE ERO. The schedule is subject to change based on operational requirements, emergent priorities, or direction from ICE ERO. Assessors must remain flexible and responsive to schedule modifications and shall coordinate with ICE ERO and LEP facilities to accommodate changes as necessary.

On-site compliance assessment timelines shall be conducted in the most efficient manner possible, minimizing time spent at each facility while ensuring thorough review and compliance assessment. All travel, logistics, and related activities shall be performed at the least expense to the Government, consistent with Federal Travel Regulations and ICE guidance.

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The Contractor shall develop, maintain, and update dashboards and other online systems to facilitate the efficient extraction, manipulation, and analysis of assessment data. These systems must be designed to support real-time or near-real-time data entry, tracking, and reporting for all assessments conducted under this contract.

Dashboards and online tools shall be user-friendly, secure, and accessible to authorized ICE ERO personnel. The Contractor shall ensure that data can be easily exported in common formats (e.g., Excel, CSV, PDF) and that the systems support customizable queries and reporting functions to meet evolving program needs.

All systems and tools must comply with DHS and ICE IT security, privacy, and accessibility requirements.

6.1 General Compliance Assessment Team Responsibilities

• Provide qualified assessment personnel, including a Team Lead for each compliance assessment team.

• Ensure all team members have completed required ICE training and background checks.

• Maintain readiness to deploy assessment teams to LEP facilities nationwide, including

CONUS and OCONUS locations, with as little as 24 hours’ notice.

• Maintain clear and timely communication with ICE ERO and LEP points of contact before, during, and after assessments.

• Conduct virtual pre-assessment coordination and information gathering

• Ensure scheduling, logistics, and travel arrangements support completion of approximately 1,000 assessments per year.

• With ICE oversight, create separate Standard Operating Procedures for TFM and WSO assessments

• Facilitate or obtain any delinquent 287(g) forms to include 70-006, and document and report any credentials for officers that no longer participate in the program

6.2 Task Force Model (TFM) On-Site Compliance Assessment

6.2.1 Pre-Assessment Preparation

• Review the MOA, prior assessment reports, and relevant ICE/LEP data prior to site visit.

• Coordinate with ICE and the appropriate Law Enforcement Agency (LEA) to confirm assessment schedules and ensure access to all required personnel, records, and facilities.

• Prepare assessment kits, including checklists, interview guides, and data collection tools.

6.2.2 On-Site Document & Record Review

• Physically examine ICE contact lists, Federal Law Enforcement Training Center (FLETC) Student Administration and Scheduling System (SASS) forms, MOA, arrest reports, processing logs, training records, credentials, and case files.

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• Verify compliance with MOA requirements, including use of immigration authority, recordkeeping, and reporting.

• Review transportation procedures, logs, and reports for completeness and accuracy.

6.2.3 Personnel Interviews

• Conduct in-person interviews with a random sample of credentialed officers to assess their understanding of delegated immigration functions, civil rights obligations, complaint procedures, and ICE supervision protocols.

• Identify LEA leadership and the primary point of contact for the assessment.

• Identify ERO field POC for an interview.

• Interview supervisors and Internal Affairs staff regarding complaint handling and program oversight.

• Document all interviews using ICE-approved templates.

6.2.4 Data Sampling & Verification

• Select and review a random sample of cases to verify accuracy, proper documentation, and adherence to ICE guidance.

• Compare LEA-provided statistics with ICE data for consistency.

6.2.5 Complaint Procedures

• If applicable at any point during this base contract or option years, assess itsignage and documentation for complaint reporting procedures as required by MOA (Appendix B, ensuring visibility and accessibility in multiple languages.

• Assess LEA’s handling of complaints, notification to ICE, and resolution timelines.

6.2.6 Training & Certification Review

• Verify that all participating personnel have completed ICE-provided training, submitted 70-006 forms, passed required examinations, and maintained any required up-to-date certifications.

• Review records of applicable ongoing and refresher training.

6.2.7 Supervision & Operational Oversight

• Coordinate with the corresponding ICE ERO Field Office to confirm that immigration enforcement activities are conducted under ICE direction and supervision.

• Review deconfliction procedures and coordination with ICE for enforcement actions.

6.2.8 Release of Information and Third-Party Releases

• Assess LEA’s coordination with ICE prior to releasing information to media or third parties (Appendix C of the MOA).

• FOIA: The Contractor shall not release any findings or compliance assessment results directly to the partner being assessed. The Contractor shall not release any information to outside third parties, the media, or information requests without first notifying ICE COR

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6.2.9 Post-Assessment Actions

• Debrief LEA and ICE ERO on preliminary findings before departing the site.

• Prepare and deliver a written findings report detailing compliance status, strengths, deficiencies, and recommended corrective actions.

• Track corrective measures: Ensure LEA addresses deficiencies, provide evidence of remediation, and schedule follow-up assessments as needed. Receive corrective actions within 60 days to close out assessment report. If a deficiency involves an egregious violation, ICE may, in coordination with the assessors, require a subsequent out-of-cycle compliance assessment.

6.3 Warrant Service Officer (WSO) Model On-Site Internal Assessment

6.3.1 Pre-Assessment Preparation

• Review the WSO MOA, prior compliance assessment reports, and ICE/LEA data.

• Coordinate with ICE HQ, Field Office, and LEA to confirm assessment logistics and access.

6.3.2 Program Operations Review

• Examine the structure and management of the LEA’s WSO program, including reporting chain of command and supervisory oversight.

• Verify the existence and accuracy of the MOA, number of certified WSOs, and any revocations during the review period.

6.3.3 Service and Processing Review

• Review warrants served by WSOs using ICE systems (e.g., EAGLE), ensuring proper documentation and use of WSO drop-downs.

• Verify that custody transfers occur within required timelines and that all service stamps and certificates are completed correctly.

• Confirm that all WSO cases are properly booked into custody in ICE systems and physically transferred to ICE custody as required.

6.3.4 Oversight and Document Review

• Review and report field office engagement between ICE Field Office Director/designee and LEA.

• Review warrants for correct completion, interpreter identification, and compliance with ICE data security requirements.

• Assess encryption and protection of Personally Identifiable Information (PII) in all communications.

6.3.5 Reporting Procedures

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• Review complaint reporting procedures, including timeliness of reporting WSO misconduct allegations to ICE (within 48 hours).

• Confirm LEA reporting of any United States Citizen (USC) claims to ICE within 1 hour of receipt, including follow-up phone notification.

• Assess LEA and WSO awareness and notification protocols for red flag statements as described in WSO training.

• Verify required complaint posters are visible in booking area of LEA facility.

6.3.6 Findings and Corrective Actions

• Identify deficiencies in program operations, service and processing, oversight, and reporting procedures.

• Work with PSPD and the local Field Office to develop, submit, and track corrective action plans for each deficiency.

• Track remediation and facilitate follow-up reviews as needed.

6.3.7 Post-Assessment Actions

• Debrief LEA and ICE ERO on preliminary findings before departing the site.

• Prepare and deliver a written report detailing compliance status, strengths, deficiencies, and recommended corrective actions.

• Document all findings, including examples such as improper protection of PII, incomplete service stamps, or failure to post complaint process information in required languages.

6.4 Levels of Compliance Assessment Based on Complexity

Each assessment is defined by quantifiable factors such as the number of task force members, geographic dispersion, and volume of immigration enforcement activity. These definitions can be refined with specific thresholds once they are determined. The specific numerical thresholds should be determined based on program data and operational needs. It should also be noted that ICE ERO can change any LEA partner’s required assessment level based on operational changes.

6.4.1 Self-Assessment with Contractor Verification

In this category, the law enforcement partner agency conducts a self-assessment of its 287(g) program operations using a standardized checklist and reporting template provided by the Contractor and DHS. The partner agency submits its complete self-assessment documentation for review. The Contractor is responsible for verifying the accuracy and completeness of the self-assessment results through a combination of desk review and minimal spot checks, which may include limited on-site visits or virtual interviews. The Contractor documents any discrepancies, provides feedback, and ensures that all required compliance elements are addressed. This approach is designed for low-risk or consistently compliant partners with minimal LEA partners and minimal immigration enforcement activity and emphasizes efficiency and minimal disruption to agency operations.

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6.4.2 Low Complexity Compliance Assessments

Low Complexity assessments apply to law enforcement partners with a small number of designated immigration officers, limited geographic coverage (typically a single office or closely located offices), and a low volume of immigration enforcement activity. The contractor’s assessment effort is moderate, involving a review of program documentation, interviews with a small number of personnel, and a limited on-site visit. The focus is on verifying compliance with core program requirements and identifying any areas for improvement. Quantifiable thresholds will be established by the Government at the task order level based on program data, operational risk, geographic dispersion, and assessment scope.

Quantifiable factors may include:

• Fewer designated immigration officers

• Operations limited to one or two closely located offices

• Fewer immigration enforcement actions per year

6.4.3 Medium Complexity Compliance Assessments

Medium Complexity assessments are for partners with a moderate number of designated immigration officers, multiple office locations within a region, and a moderate volume of immigration enforcement activity. The contractor’s assessment effort includes a comprehensive review of program documentation, interviews with a broader range of personnel, and on-site visits to multiple locations. The assessment covers all program elements and includes a more detailed assessment of procedures and outcomes. Quantifiable thresholds will be established by the Government at the task order level based on program data, operational risk, geographic dispersion, and assessment scope.

Quantifiable factors may include:

• More designated immigration officers

• Operations across an agreed upon number of offices within a region

• Larger number of immigration enforcement actions per year

6.4.4 High Complexity Compliance Assessments

High Complexity assessments are for partners with a large number of designated immigration officers, offices dispersed across a wide geographic area, and a high volume of immigration enforcement activity. The contractor’s assessment effort is extensive, involving in-depth reviews of program records, interviews with a large number of personnel at multiple locations, and thorough on-site assessments. The compliance assessment includes detailed assessment of all operational, administrative, and compliance aspects, and may require additional resources and time to complete. Quantifiable thresholds will be established by the Government at the task order level based on program data, operational risk, geographic dispersion, and assessment scope.

Quantifiable factors may include:

• Higher number of designated immigration officers

• Operations across more than an agreed upon number of offices, including geographically dispersed locations

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• Larger number of immigration enforcement actions per year

7.0 GENERAL PERFORMANCE REQUIREMENTS

7.1 Contractor Training

The Contractor shall provide training to all contractor personnel, including replacement personnel, at no cost to the Government. The Contractor must submit a comprehensive training plan that identifies and addresses the training needs of all personnel.

The Contractor shall submit the training plan and proposed materials to the CO and COR for review and approval no later than 30 days following the date of award. The Contractor shall provide the CO and COR with certification of completed training prior to onboarding additional or replacement personnel. Certifications shall include the date, location, and names of personnel trained. The Contractor should provide the COR with a schedule of all training sessions at least five working days in advance. The COR or other PSPD personnel may attend training sessions as necessary.

The Contractor shall ensure that all personnel complete the following mandatory training programs:

Information Assurance Awareness Training (IAAT):

• All personnel must complete IAAT via the ICE Training System prior to accessing ICE IT systems or data.

• Certificates of completion must be provided to the COR as proof of compliance.

Privacy Training:

• Personnel must complete the "Privacy at DHS: Protecting Personal Information" training course at the start of the contract and annually thereafter.

• Training shall include procedures for handling Sensitive Personally Identifiable Information (SPII), security requirements for transmitting SPII, and reporting suspected breaches or losses of SPII.

Records Management Training:

• Personnel must complete DHS Records Management training annually.

Information Technology Security Awareness Training

• The Contractor shall ensure that all employees, including subcontractor employees, who access Department of Homeland Security (DHS) information systems or information resources as defined in DHS Sensitive Systems Policy Directive 4300A, complete DHS-sponsored or approved information technology (IT) security awareness training before being granted access and annually thereafter.

• The Contractor shall maintain evidence of completion of IT security awareness training by all contractor and subcontractor employees. This documentation shall be provided to the Contracting Officer (CO) or COR upon request.

• Failure of any Contractor or Subcontractor employee to complete the required training may result in suspension or termination of system or resource access for that employee.

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Up to one hour of government time per course requirement will be provided annually for completion of DHS and ICE mandatory training. These courses shall be accessed via the ICE Learning Management System. Alternative arrangements will be made if necessary.

The Contractor will provide refresher or re-training for personnel as needed, at no cost to the Government. The Contractor shall also be responsible for providing training new data sources, systems, or changes to Government systems as required.

In the event of changes to the applicable federal regulations or Agency policies, the Contractor shall be responsible for providing training to all contractor personnel performing compliance assessment resolution activities at no cost to the Government. Training shall be held within 30 days of notification to the Contractor and shall focus on any changes to applicable regulations and policies related to the Immigration and Nationality Act (INA). The Contractor is responsible for any necessary refresher or re-training of contractor personnel at no cost to the Government.

The Contractor shall also be responsible for providing training on any new data sources or systems or any changes to Government systems.

7.2 Phase-In Activities

The Contractor shall not bill for any ramp-up costs until contractor employees have been fully investigated, cleared, and authorized to proceed by the Office of Professional Responsibility, Personnel Security Unit (OPR-PSU).

The Contractor shall ensure that all personnel meet the following security requirements before commencing work:

• Background Investigations: All contractor personnel must undergo, and successfully complete background investigations conducted by OPR-PSU.

• Clearance Authorization: Personnel must receive authorization to proceed from OPR- PSU prior to accessing Government facilities, systems, or sensitive information.

• Compliance with DHS Policies: Contractor personnel shall comply with all DHS security policies, including safeguarding SPII and adhering to IAAT requirements.

• Facility Access: Personnel must complete security clearance requirements prior to being granted access to any ICE Facility, other Government facilities, and Law Enforcement Partner facilities.

The Contractor shall ensure readiness to support all IT systems and infrastructure required for contracted operations during the transition-in period.

• IT System Familiarization: The Contractor shall become familiar with all IT systems utilized by ICE ERO, including EARM, EADM, EAGLE, ACRIMe, and other ICE/ERO systems.

• Access Authorization: Contractor personnel must complete IAAT and receive clearance prior to accessing ICE IT systems or data.

• IT Security Compliance: The contractor shall comply with DHS IT security policies, including encryption requirements for sensitive data and reporting protocols for suspected

15 | P a g e breaches. Contractor shall work and coordinate with other contracted personnel on site

• Coordination with ICE OCIO: The Contractor shall coordinate with ICE OCIO to ensure proper integration of IT systems and tools during the transition-in period.

Contractor shall work and coordinate with other contracted personnel on site

• Equipment Setup: The Contractor shall ensure that all required IT equipment is configured, tested, and operational prior to the start date of the period of performance.

Contractor shall work and coordinate with other contracted personnel on site

Discussions with Government employees while they are on duty shall be coordinated through the COR. During the transition-in period, the Contractor shall become thoroughly familiar with all performance requirements, including personnel security and IT systems, to ensure readiness for full-service delivery on the official start date of the contract period of performance.

7.3 Phase-Out Activities

As the services provided under this contract are critical to the PSPD mission, the Contractor shall maintain a Phase-Out Plan in accordance with Federal Acquisition Regulation (FAR) 52.237-3, Continuity of Services clause. The Phase-Out Plan shall ensure uninterrupted operations during the transition to a new vendor or Government entity identified to assume continued operations after contract expiration. The Phase-Out Plan shall be implemented for a period specified by the Government, not to exceed 90 days after contract expiration. Reasonable Phase-Out costs incurred during this period will be reimbursed as a Firm Fixed Price in accordance with FAR 52.237-3(d).

If the incumbent Contractor is not awarded the subsequent task order for these services, the Contractor shall permit the successor Contractor and its employees to observe and become familiar with all operations under the contract during the 30-day period immediately prior to the end of the contract and fully cooperate with the successor Contractor and the Government to ensure a seamless transition.

7.4 Travel – Other Indirect Costs

Frequent travel is anticipated for this effort. All contractor travel shall be approved in advance by the COR. Travel expenses shall be reimbursed consistently with FAR 31.205-46, the substantive provisions of the Federal Travel Regulation (FTR) and the limitation of funds specified in this contract. All travel requires prior notification and approval by the COR. FTRs may be located and downloaded from https://www.gsa.gov/policy-regulations/regulations/federal-travel-regulation.

If the prime Contractor is in the National Capital Region, the Contractor shall not be reimbursed for travel expenses of contractor personnel for meetings, conferences, contractor quality control or contract administration efforts, or for commuting between their place of residence and their place of work.

The Contractor shall not be reimbursed for travel expenses of contractor personnel assigned to their duty location, for commuting within the local area for meetings, conferences, contractor quality control, contract administration efforts, or for commuting between their place of https://www.gsa.gov/policy-regulations/regulations/federal-travel-regulation https://www.gsa.gov/policy-regulations/regulations/federal-travel-regulation

16 | P a g e residence and their place of work.

7.5 Other Direct Costs, Non- Travel

The Government does not anticipate the use of any Other Direct Costs during the performance of this contract.

7.6 Contractor Furnished Equipment

The Contractor should ensure personnel have access to secure IT systems and the Internet as required for operational tasks. The Contractor should provide computers and cell phones for contracted personnel as needed for operational requirements. The Contractor shall be responsible for all costs associated with phone services, internet access, and related expenses necessary to fulfill contract requirements to include but not limited to landlines, cell phones, mobile MiFi, printers, scanners, monitors and other items required for full performance of this contract.

7.7 Government Furnished Information

Any Government-Furnished Information (GFI) provided by the Government, including but not limited to the items listed below, shall be used by the Contractor in the performance of this contract. The Contractor shall remain cognizant of and compliant with any changes, revisions, or updates to these standards. Furthermore, the Contractor should ensure that all personnel are trained in any changes, revisions, or updates to the materials provided. The latest versions of these publications can be accessed via Government portals using the equipment provided by ICE:

• ICE Policy Manual: ICE Policy Manual Portal

• ERO Systems Info Center: ERO Systems Info Center Portal

• ICE Enforce Apprehension Booking Module 9.3 or EAGLE User Manual – Detention

Module Only

• ICE Enforce Alien Removal Module (EARM) User Manual

• NCC Standard Operator Desk Reference Guide and Standardized Call Scripts

• SOPs for use with Government-supplied software

The Contractor shall ensure that all personnel are trained and proficient in the use of the above resources and materials to meet the requirements of this contract.

7.8 Post-Award Conference/Periodic Progress Meetings

The Contractor shall attend any post-award conference conducted by the contracting activity or contract administration office, in accordance with FAR Subpart 42.5. The purpose of the post-award conference is to ensure mutual understanding of contract requirements, establish communication protocols, and address any initial questions or concerns. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review performance and discuss contract-related matters.

https://icegov.sharepoint.com/sites/insight/director/orap/Pages/policies/index.aspx https://icegov.sharepoint.com/sites/osc/EROInfoCenter/default.aspx

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The CO or COR will provide feedback on the Government’s assessment of the contractor’s performance. The Contractor will have the opportunity to identify and discuss any issues or challenges encountered during contract execution. Appropriate actions will be taken to resolve outstanding issues and ensure continued compliance with contract requirements.

An initial periodic progress meeting shall be held three months following the award. Subsequent periodic progress meetings shall be scheduled as needed and held at ICE/ERO offices in the National Capital Region. The Contractor or COR may request additional meetings; however, meetings shall be convened by the CO.

7.9 Emergency, Natural Disasters and Other Occurrences

In the event of an emergency, natural disaster, or other occurrence that renders Government, contractor facilities or LEA facilities inaccessible or unoccupied by employees for a period exceeding 48 hours, the Contractor may be required to perform services at an alternate location on a temporary or roving basis at the discretion of the Government.

The Contractor shall ensure continuity of services by relocating operations to a designated alternate site as directed by the COR. The Contractor should maintain flexibility to adapt to temporary changes in work location to ensure uninterrupted support for mission-critical operations.

7.10 General Personnel Qualifications

Contract employees shall not use government equipment for personal purposes while on duty.

This includes but is not limited to using government computers for internet surfing unrelated to work responsibilities and using government copiers for personal matters.

The CO may waive specific qualification requirements on a case-by-case basis if deemed necessary. All personnel assigned to this contract must be a citizen of the United States of America. Personnel may be required to undergo a full employment suitability determination and a background check conducted by the OPR-PSU. Personnel must speak English fluently, read and comprehend written English, and compose coherent written reports in English.

While the minimum requirements are clearly stated in the PWS, additional output within the scope of the program may be required to ensure comprehensive support and operational success.

In addition, the Government reserves the right to modify requirements in accordance with applicable contract terms, funding availability, and federal acquisition regulations.

8.0 SECTION 508 COMPLIANCE

Section 508 of the Rehabilitation Act (classified to 29 U.S.C. § 794d) requires that information and communications technology (ICT) developed, procured, maintained, or used by federal agencies shall be accessible to people with disabilities. Federal employees and members of the public with disabilities must be afforded access to and use of information and data comparable to that of federal employees and members of the public without disabilities.

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All products, platforms, and services delivered as part of this work statement that, by definition, are deemed ICT shall conform to the revised regulatory implementation of Section 508 Standards, which are located at 36 C.F.R. § 1194.1 & Appendixes A, C & D. ICT includes, but is not limited to, traditional information technology systems, cloud services, artificial intelligence platforms, mobile applications, and any other technologies used to deliver information or services. Contractors must ensure that all emerging technologies conform to Section 508 standards and provide documentation demonstrating compliance.

The Contractor shall conduct Section 508 compliance testing for all ICT deliverables and provide validation reports to the CO and COR. Testing shall include the use of DHS-approved methodologies, such as the DHS Trusted Tester Program, and results must demonstrate conformance to applicable standards prior to acceptance of deliverables. The Contractor shall be liable for any failure to meet Section 508 standards, including the cost of remediation, replacement of non-compliant ICT products, and any damages resulting from non-compliance.

DHS reserves the right to withhold payment for non-compliant deliverables until remediation is completed.

Requests for exceptions to Section 508 compliance must be submitted in writing to the CO within 10 business days of identifying the need for an exception. The request must include detailed justification, proposed alternative solutions, and any supporting documentation. DHS will provide a determination within 15 business days of receiving the request. Failure to deliver Section 508-compliant ICT products or services will result in penalties, including but not limited to contract termination, withholding of payment, and remediation costs. The Contractor shall bear all costs associated with correcting accessibility deficiencies.

The Contractor will provide ICT services and products including but not limited to cloud services and application development and electronic reporting as further described in the Statement of Work.

Applicable Exception: N/A Authorization #: N/A

Applicable Functional Performance Criteria: All functional performance criteria in Chapter 3 apply to when using an alternative design or technology that results in substantially equivalent or greater accessibility and usability by individuals with disabilities than would be provided by conformance to one or more of the requirements in Chapters 4 and 5 of the Revised 508 Standards, or when Chapters 4 or 5 do not address one or more functions of ICT.

Applicable 508 requirements for electronic content features and components (including but not limited to internet or intranet website, electronic documents, electronic forms, electronic document templates, electronic surveys, electronic reports, electronic training materials, multimedia (video/audio), interactive maps): All requirements in E205 apply, including all WCAG 2.0 Level A and AA Success Criteria apply as specified in E205

Applicable 508 requirements for software features and components (including but not limited to Web, desktop, server, and mobile client applications as well as electronic content and

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Applicable 508 requirements for hardware features and components: Does not apply.

Applicable 508 requirements for support services and documentation: All requirements in Chapter 6 apply.

9.0 SECTION 508 REQUIREMENTS FOR TECHNOLOGY SERVICES

a) When providing maintenance upgrades, substitutions, and replacements to ICT, the Contractor shall not reduce the original ICT’s level of Section 508 conformance prior to upgrade, substitution, or replacement. The agency reserves the right to request an Accessibility Conformance Report (ACR) for proposed upgrades, substitutions, and replacements prior to acceptance. The ACR should be created using the Voluntary Product Accessibility Template Version 2.2 508 (or successor versions). The template can be located at https://www.itic.org/policy/accessibility/vpat.

b) When providing cloud hosting services (Infrastructure as a Service, Platform as a Service, Software as a Service, etc.) the Contractor shall ensure user administrative screens, dashboards and portals used to configure and monitor cloud services conform to the Section 508 standards.

c) The Contractor shall ensure cloud hosting services shall not reduce the level of Section

508 conformance for ICT migrated by DHS to the cloud hosting environment.

d) When developing or modifying ICT, the Contractor is required to validate ICT deliverables for conformance to the applicable Section 508 requirements. Validation shall occur on a frequency that ensures Section 508 requirements are evaluated within each iteration and release that contains user interface functionality.

e) When modifying, installing, configuring, or integrating commercially available or government-owned ICT, the Contractor shall not reduce the original ICT item’s level of Section 508 conformance.

f) When developing or modifying electronic documents and forms provided in a Microsoft

Office or Adobe PDF format, the Contractor shall demonstrate conformance to applicable Section 508 standards (including WCAG Level A and AA Level 2.0 Success Criteria) by conducting testing using the test methods published under “Accessibility Tests for Documents” at https://www.dhs.gov/compliance-test-processes.

g) When developing or modifying ICT deliverables that contain the ability to automatically generate electronic documents and forms in Microsoft Office and Adobe formats, or when the capability is provided to enable end users to design and author web based electronic content (i.e., surveys, dashboards, charts, data visualizations, etc.), the Contractor shall demonstrate the ability to ensure these outputs conform to the applicable https://www.itic.org/policy/accessibility/vpat https://www.dhs.gov/compliance-test-processes

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Section 508 standards (including WCAG 2.0 Level A and AA Success Criteria). The Contractor shall demonstrate conformance by conducting testing and reporting test results based on representative sample outputs. For outputs produced as Microsoft Office and Adobe PDF file formats, the Contractor shall use the test methods published under “Accessibility Tests for Documents,” which are published at https://www.dhs.gov/compliance-test-processes. For outputs produced as web based electronic content, the Contractor shall use the DHS Trusted Tester for Web Methodology Version 5.0, or successor versions. This methodology is published at https://www.dhs.gov/trusted-tester.

h) Contractor personnel shall possess the knowledge, skills and abilities necessary to address the accessibility requirements in this work statement.

10.0 SECTION 508 DELIVERABLES

10.1 Section 508 Test Plans:

When developing or modifying ICT pursuant to this contract, the Contractor shall provide a detailed Section 508 Conformance Test Plan. The Test Plan shall describe the scope of components that will be tested, an explanation of the test process that will be used, when testing will be conducted during the program development life cycle, who will conduct the testing, how test results will be reported, and any key assumptions.

10.2 Section 508 Test Results:

When developing or modifying ICT pursuant to this contract, the Contractor shall provide test results in accordance with the Section 508 Requirements for Technology Services provided in this solicitation.

10.3…