Draft Performance Work Statement.pdf

Annex A (Overarching Base Operations PWS) USAG Stuttgart BASOPS: IMCOM Enterprise Base Operations (BASOPS) Performance Work Statement (PWS) Templates (U)

Performance Work Statement (PWS) Base Operations December 2024

1 Table of Contents 1 Introduction

1.1 Background

1.2 Objectives

1.2.1 German Institute for Standardisation (Deutsche Institut fuer Normung , DIN). ______________ 2

1.3 Objectives (cont’d)

1.3.1 Standards. ____________________________________________________________________ 2

1.4 Climatic Conditions

1.5 Facility Access

1.6 Traffic Flow

1.7 Drainage

1.8 Restoration of Landscape Damage

1.9 Dust Suppression

1.10 Utility Location

1.10.1 Damaged Utilities. _____________________________________________________________ 4

1.11 Excavation Permits

1.11.1 Digging and soil excavation (known or high likelihood of contamination) __________________ 5

1.11.2 PFAS contamination Airfield ______________________________________________________ 5

1.12 Work Clearance

2 Requirements

2.1 Description of Services

2.1.1 Non-Personal Services. __________________________________________________________ 6

2.1.2 General Information. ___________________________________________________________ 6

2.1.2.1 Transition (Phase In/Phase Out)

2.1.2.1.1 Phase In/Phase Out for Incumbent Contractor

2.1.2.2 Transition (Phase-Out)

2.1.3 Place of Performance and Hours of Operation. _______________________________________ 8

2.1.3.1 Place of Performance

2.1.3.2 Hours of Operation

2.1.4 Federal Holidays _______________________________________________________________ 8

2.1.4.1 After-Hours Staffing

2.1.4.2 Installation Closures

2.1.4.3 Inclement Weather Delay

2.1.4.4 Curtailment of Operations

2.1.4.5 Reserved

2.1.5 Travel/Temporary Duty. ________________________________________________________ 10

2.1.6 Emergency Services. ___________________________________________________________ 11

2.1.6.1 Emergency Medical Treatment

2.1.6.2 Accident Reporting

2.1.7 Contract Administration and Management. ________________________________________ 11

2.1.7.1 Post Award Conference and Performance Evaluation Meetings

2.1.7.2 Total Management

2.1.7.3 Roles

2.1.7.3.1 Contracting Officer (KO)

2.1.7.3.2 Contracting Officer’s Representative (COR)

2.1.7.3.3 COR Authority

2.1.7.3.4 Representation

2.1.8 COR/ACOR/Designated Government Representative Functions. ________________________ 13

2.1.9 Quality Control (QC). __________________________________________________________ 13

2.1.10 Subcontract Management. ______________________________________________________ 13

2.1.11 Contractor Employees. _________________________________________________________ 14

2.1.11.1 Key Personnel

2.1.11.1.1 Project Manager (PM)

2.1.11.1.2 GFEBS PM Coordinator Lead

2.1.11.2 Reserved

2.1.11.3 GFEBS Certification

2.1.11.4 Common Access Card (CAC)

2.1.11.5 German Residency and Work Permit

2.1.11.6 Qualification Standards

2.1.11.7 Contractor Identification

2.1.11.8 Standards of Conduct

2.1.11.9 Contractor Hiring Restrictions

2.1.11.10 BMAS ( Bundesministerium für Arbeit und Soziales - Federal Ministry of Labour and Social Affairs) 17

2.1.12 Business Relations. ____________________________________________________________ 17

2.1.13 Manual Operations. ___________________________________________________________ 17

2.1.14 Data Ownership, Management and Classification ____________________________________ 17

2.1.14.1 Controlled Unclassified Information (CUI)

2.1.14.2 Advertisement and Social Media

2.1.15 Non-Disclosure Requirements. ___________________________________________________ 18

2.1.16 System of Record Modifications, Updates and Replacements __________________________ 19

2.2 Work Management

2.2.1 Coordination. ________________________________________________________________ 19

2.2.1.1 Help Desk

2.2.1.1.1 Appointment Scheduling

2.2.1.1.2 Follow-up appointment

2.2.1.1.3 Work Completion Notification and Signature

2.2.1.1.4 Work Status

2.2.1.2 Work Notification/Release

2.2.2 General Fund Enterprise Business System (GFEBS) ___________________________________ 22

2.2.2.1 Army Maintenance Application (ArMA)

2.2.2.2 Contingency Plan

2.2.2.3 Transition (Phase-in) Plan

2.2.2.4 ArMA and GFEBS

2.2.2.5 Duplicate Orders

2.2.3 Demand Maintenance Orders (DMOs). ____________________________________________ 24

2.2.3.1 Reserved

2.2.3.2 DMO Receipt, Entry, Response and Completion

2.2.3.2.1 Priority 1 (Emergency)

2.2.3.2.2 Priority 2 (Urgent)

2.2.3.2.3 Priority 3 (Routine)

2.2.3.2.4 Reserved ........................................................................... Error! Bookmark not defined.

2.2.3.3 GFEBS and/or ArMA Case Number

2.2.3.3.1 Completed Work

2.2.3.3.2 DMO Conversion

2.2.4 Preventive Maintenance Orders (PMOs). __________________________________________ 26

2.2.4.1 PM Program

2.2.4.2 Weekly Schedule

2.2.4.3 Approved PM Schedule

2.2.4.4 PMO Stickers/Log

2.2.4.5 Warranty Program

2.2.4.6 Operation and Maintenance (O&M) Manual Digital Library

2.2.4.7 Deficiencies Found During Preventive Maintenance Inspection

2.2.4.8 UVV/TüV Inspections

2.2.4.9 PMO Task List

2.2.4.10 Meter Readings

2.2.5 Operations Work Orders (OWOs). ________________________________________________ 29

2.2.5.1 OWO Receipt, Entry, Response and Completion

2.2.5.2 Weekly Schedule

2.2.5.3 Approved PM Schedule

2.2.5.4 Completed Work

2.2.6 Project Work Orders (PWOs). ____________________________________________________ 31

2.2.6.1 Conversion of DMO to PWO

2.2.6.2 Conversion during Execution

2.2.6.2.1 Conversion Prior to Execution

2.2.6.3 Cost Estimates for PWOs

2.2.6.3.1 Preparation of Detailed Estimates

2.2.6.3.2 Subcontract Work

2.2.6.3.3 Specialty Subcontracting Work

2.2.6.3.4 Execution of PWO Work

2.2.6.3.5 Wage Rates for PWOs

2.2.6.3.6 PWO Bi-weekly Meetings

2.2.6.3.7 PWO Records

2.2.6.3.8 PWO Reporting Requirements

2.2.6.3.9 Completion Extension

2.2.6.3.10 Acceptance (by Government)

2.2.7 Warranty Program. ____________________________________________________________ 35

2.2.7.1 Warranty Enforcement Manager

2.2.7.2 Warranty Management

2.2.7.3 Routing of Warranty DMOs

2.2.7.4 Warranty Records

2.2.7.5 Exceptions

2.2.7.6 Technical Document Library Operation

2.2.8 Government’s Share Point (GSP) _________________________________________________ 36

2.2.8.1 Folder Structure and Naming Convention

2.2.8.2 Data and File Format

2.2.8.3 Language

2.2.8.4 Work Documentation and Reporting

2.2.8.5 Technical Document Library Operation

2.2.9 Maintenance Checklist _________________________________________________________ 38

2.3 As-Builts

2.3.1 Maintain As-Builts. ____________________________________________________________ 39

2.3.1.1 Support

2.3.2 Real Property Records Updates. __________________________________________________ 39

2.3.3 Reserved ____________________________________________________________________ 40

2.3.4 Reserved. ___________________________________________________________________ 40

2.4 Historic Property or Archaeological Site

2.4.1 Repair and Replacement. _______________________________________________________ 40

2.4.2 Salvage. _____________________________________________________________________ 40

2.5 Special Requirements

2.5.1 Security. ____________________________________________________________________ 41

2.5.1.1 Access and General Protection/Security Policy and Procedures

2.5.1.1.1 Compliance

2.5.1.1.2 Installation Access

2.5.1.2 Motor Vehicle Operators

2.5.1.3 Contractor Vehicle Registration

2.5.1.3.1 Contractor and Vendor Access

2.5.1.3.2 Reserved

2.5.1.4 Physical Security

2.5.1.5 Secure Area Access

2.5.1.6 Departing Employees

2.5.1.7 Key Control

2.5.2 Security Training. _____________________________________________________________ 45

2.5.2.1 iWATCH Training

2.5.2.2 Anti-Terrorism (AT) Level 1 Awareness Training

2.5.2.3 Operational Security (OPSEC) Awareness Training

2.5.2.4 DoD Cybersecurity Awareness Training

2.5.3 Safety. ______________________________________________________________________ 46

2.5.3.1 Safety Plan

2.5.3.2 Occupational Safety and Health

2.5.3.3 Hot Work Permit

2.5.3.4 Confined Space Standards

2.5.3.5 Reporting of Fire and Safety Hazards

2.5.4 Training, Physical Requirements, or other Expertise Required. _________________________ 47

2.5.4.1 Certification and Licensure

2.5.4.2 New Facilities and Equipment Training

2.5.4.3 Environmental Officer Training

2.5.4.4 Child Abuse Prevention, Identification, and reporting

2.5.4.5 Building Coordinator Training

2.5.4.6 Evacuation Coordinator/Fire Prevention Training

2.5.4.7 Building Energy Monitor

2.5.4.8 Hazardous Substances Ordinance Training

2.5.4.9 HAZCOM Training

2.5.4.10 Asbestos Training.(Building Contaminants Training)

2.5.4.11 CUI Training

2.5.5 Environmental Requirements. ___________________________________________________ 50

2.5.5.1 Green Procurement

2.5.5.2 Recycled or Recovered Products

2.5.5.3 Environmental Compliance

2.5.5.3.1 Environmental Protection Plan (EPP)

2.5.5.3.2 Reserved

2.5.5.3.3 Ozone Depleting Substances (ODS)

2.5.5.4 Spill Plan

2.5.5.4.1 Spill Responsibilities

2.5.5.4.2 Spill Cleaning

2.5.5.4.3 Additional Requirements

2.5.5.4.4 Reporting Requirements

2.5.5.5 Refrigerant Log

2.5.5.6 Hazardous Substances

2.5.5.6.1 Hazardous Substance Handling

2.5.5.6.2 Hazardous Substance Storage

2.5.5.6.3 Hazardous Substance Transportation

2.5.5.7 Disposal

2.5.5.8 Hazardous Material Work

2.5.5.9 Abatement Services

2.5.5.9.1 Asbestos

2.5.5.9.2 Artificial Mineral Fibers (AMF)

2.5.5.9.3 Polychlorinated Biphenyls (PCBs)

2.5.5.9.4 Lead Based Paint, Polycyclic Aromatic Hydrocarbon (PAH), Wood Preservatives (Lindane, DDT), heavy Metals, Pentachlorophenol (PCP)

2.5.5.9.5 Lead Based Paint

2.5.5.9.6 Mold

2.5.5.10 Sampling and Testing for Potable Water

2.5.5.11 Sampling and Testing

2.5.5.12 Archeological Site Preservation

2.5.5.13 Protection of Fish and Wildlife

2.5.6 Contingency Plans. ____________________________________________________________ 59

2.5.6.1 General

2.5.6.2 Mobilization Contingency Plan

2.5.6.3 Disaster Contingency Plan

2.5.6.4 Labor Dispute Contingency Plan

2.5.6.5 Plan Updates

2.5.6.6 Emergency Utilities Operating Procedures

2.5.6.7 Other Emergency Services

2.5.7 Authorized to Perform Services in Germany. ________________________________________ 61

2.5.8 Electromagnetic Compatibility Directive. __________________________________________ 62

2.5.9 Language Requirements for Non-Key /Maintenance Personnel. ________________________ 62

2.5.10 Employee Log.________________________________________________________________ 62

2.5.11 Self-Help Issue Point (SHIP) Operation. ____________________________________________ 62

2.5.11.1 General

2.5.11.2 Location

2.5.11.3 Operating Hours

2.5.11.4 Material Safety Data Sheets

2.5.12 German Civil Code Section 613A. _________________________________________________ 63

3 Performance Requirements and Standards

3.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs)

3.2 Quality Assurance (QA)

3.3 Quality Control Plan (QCP)

3.4 Quality Control Files

3.5 Reserved. ........................................................................... Error! Bookmark not defined.

4 Performance Requirements Summary (PRS) Matrix

5 Installation Services (ISR)

6 Deliverables

7 Related Documents

7.1 Definitions and Acronyms

7.1.1 Definitions. __________________________________________________________________ 70

7.1.1.1 Acceptable Quality Level (AQL)

7.1.1.2 Alternate Contracting Officer’s Representative (ACOR)

7.1.1.3 Ashes

7.1.1.4 Bulk Waste

7.1.1.5 Bulky Waste

7.1.1.6 Cannibalize

7.1.1.7 Carpet Care

7.1.1.8 Child, Youth and School Services (CYS)

7.1.1.9 Cleaning

7.1.1.10 Collection

7.1.1.11 Collection Frequency

7.1.1.12 Collection Point

7.1.1.13 Commercial Solid Waste

7.1.1.14 Construction and Demolition (C&D) Waste

7.1.1.15 Contract Administrator (CA)

7.1.1.16 Contract Discrepancy

7.1.1.17 Contract Discrepancy Report (CDR)

7.1.1.18 Contractor

7.1.1.19 Contractor Acquired Property (CAP)

7.1.1.20 Contractor Manpower Reporting Application (CMRA). N/A

7.1.1.21 Contracting Officer (KO)

7.1.1.22 Contracting Officer’s Representative (COR)

7.1.1.23 Curb Side Pick-Up

7.1.1.24 Damage Caused by Contractor

7.1.1.25 Damage Report

7.1.1.26 Debris

7.1.1.27 Defective Service

7.1.1.28 Deliverable

7.1.1.29 DIN

7.1.1.30 Equipment

7.1.1.31 Fertilization

7.1.1.32 Food Waste

7.1.1.33 Garbage

7.1.1.34 General Fund Enterprise Business System (GFEBS)

7.1.1.35 Generation

7.1.1.36 Government-Furnished Property (GFP)

7.1.1.37 Government Property

7.1.1.38 Grass Cutting

7.1.1.39 Hard Surface Floor Care

7.1.1.40 Hazardous Material

7.1.1.41 Installation Design Guide (IDG)

7.1.1.42 Institutional Solid Waste

7.1.1.43 Key Personnel

7.1.1.44 Lavatories, Latrines, or Bathrooms

7.1.1.45 Loss of Government Property

7.1.1.46 Lot

7.1.1.47 Lot Size

7.1.1.48 Material

7.1.1.49 Material Handling Area

7.1.1.50 Non-Combustible Material

7.1.1.51 Non-Personal Services

7.1.1.52 Organic Storage Site

7.1.1.53 Performance Indicator

7.1.1.54 Performance Requirements Summary (PRS)

7.1.1.55 Physical Security

7.1.1.56 Plant

7.1.1.57 Plant Maintenance Task List

7.1.1.58 Plant Maintenance Item

7.1.1.59 Plant Maintenance Plan

7.1.1.60 Plant Maintenance Program

7.1.1.61 Property

7.1.1.62 Property Administrator (PA)

7.1.1.63 Property Records

7.1.1.64 Provide

7.1.1.65 Pruning

7.1.1.66 Public Traffic Areas

7.1.1.67 Quality Assurance (QA)

7.1.1.68 Quality Assurance Evaluator (QAE)

7.1.1.69 Quality Assurance Surveillance Plan (QASP)

7.1.1.70 Quality Control

7.1.1.71 Raise

7.1.1.72 Random Number Table

7.1.1.73 Random Sample

7.1.1.74 Random Sampling

7.1.1.75 Real Property

7.1.1.76 Recycling

7.1.1.77 Recycling Materials

7.1.1.78 Recycling Facility

7.1.1.79 Regulated Medical Waste

7.1.1.80 Refuse

7.1.1.81 Refuse Collection

7.1.1.82 Refuse/Recycling Storage Containers

7.1.1.83 Reporting Labor Hours. N/A

7.1.1.84 Residential Solid Waste

7.1.1.85 Sample Size

7.1.1.86 Sampling

7.1.1.87 Scavenging

7.1.1.88 Sensitive Property

7.1.1.89 Service/Maintain

7.1.1.90 Shrub

7.1.1.91 Soil

7.1.1.92 Solid Waste

7.1.1.93 Solid Waste Management Facility (SWMF)

7.1.1.94 Source Separation

7.1.1.95 Spray Buffing

7.1.1.96 Spot Cleaning

7.1.1.97 Standard

7.1.1.98 Stairwell Cleaning

7.1.1.99 Street Wastes

7.1.1.100 Stripping

7.1.1.101 Subcontractor

7.1.1.102 Tonnage

7.1.1.103 Transfer Station

7.1.1.104 Trash Removal

7.1.1.105 Tree

7.1.1.106 Trimming

7.1.1.107 Unit Acquisition Cost

7.1.1.108 Vector

7.1.1.109 Wash

7.1.1.110 Wide Area Workflow (WAWF)

7.1.1.111 Workday

7.1.1.112 Work Week

7.1.1.113 Yard Wastes

7.1.1.114 New Work

7.2 Acronyms

7.3 Applicable Directives, Publications

7.4 Technical Exhibit (TE)

7.4.1 TE01 – USAG Stuttgart Maps ____________________________________________________ 99

7.4.2 TE02 – Space Assignment and Equipment __________________________________________ 99

7.4.3 TE03 – Historic Properties ______________________________________________________ 99

7.4.4 TE04 – Excavation Clearance Request (Digging Permit) Procedures _____________________ 100

7.4.4.1 Steps for ECR Issuance

7.4.4.2 ECR for Echterdingen Airfield

7.4.4.3 Excavation Conflicts

7.4.4.4 Unexploded Ordnance at the Job Site

7.4.4.5 Extension Excavation Clearance Request (E-ECR)

7.4.4.6 The List of Contacts

7.4.5 TE05 – Language Qualification Requirements ______________________________________ 102

7.4.6 TE06 – Qualifications Standards for Contractor’s Employees __________________________ 103

7.4.6.1 Agreements, laws and Publications

7.4.6.2 Education and Training Levels

7.4.6.3 Specific Qualification Standards

7.4.6.3.1 E&T Requirements

7.4.7 TE07 – Report of Findings Template (ROF) ________________________________________ 107

7.4.8 TE08 - Reserved _____________________________________________________________ 108

7.4.9 TE09 – GFEBS and ArMA Process and Data Entry ___________________________________ 108

7.4.9.1 General Fund Enterprise Business System (GFEBS)

7.4.9.1.1 Scope

7.4.9.1.2 Work Order Type

7.4.9.1.3 Work Receipt, Notification, Approval, Release

7.4.9.1.4 Work Order Business Process

7.4.9.1.5 Printing Work Order

7.4.9.1.6 Initiating, Creating, and Updating Work Orders

7.4.9.1.7 Work Order Elements

7.4.9.1.8 Data Correction

7.4.9.1.9 Reopening Closed orders

7.4.9.1.10 Due Dates

7.4.9.1.11 Fiscal Year

7.4.9.1.12 Invoicing

7.4.9.1.13 Reimbursable Customers

7.4.9.1.14 Quarterly Reports

7.4.9.1.15 Reserved ......................................................................... Error! Bookmark not defined.

7.4.9.1.16 Maintenance Items

7.4.9.1.17 Changes to PM Plans

7.4.9.1.18 OWO Work and PM Program

7.4.9.1.19 GFEBS Access Requirements

7.4.9.2 Army Maintenance Activity (ArMA)

7.4.9.2.1 Scope

7.4.9.2.2 ArMA Access and Roles

7.4.9.2.3 Training

7.4.10 TE10 – Emergency and Urgent Work _____________________________________________ 130

7.4.10.1 Emergency Work List

7.4.10.2 Urgent Work List

7.4.11 TE11 – Government’s Share-Point (GSP) __________________________________________ 131

7.4.11.1 BASOPS Share Point

7.4.11.2 Digital O&M Library

7.4.12 A-12 – Reserved _____________________________________________________________ 133

7.4.13 A-13 – Reserved _____________________________________________________________ 133

7.4.14 A-14 – Turn-over/Final Inspection Memorandum Template ___________________________ 134

7.4.15 TE15 – Requirements for Obtaining CAC, Network Access ____________________________ 135

7.4.15.1 Computer Access Request

7.4.15.2 IT User Agreement

7.4.16 TE16 – Employee Log _________________________________________________________ 148

7.4.17 A-17 – Reserved _____________________________________________________________ 148

7.4.18 A-18 – Reserved _____________________________________________________________ 148

7.4.19 TE19 – Warranty Program _____________________________________________________ 148

7.4.19.1 Equipment Warranty Data Template

7.4.19.2 Warranty Management Plan Template

7.4.20 TE20 – Environmental Management Plans and Policies ______________________________ 150

7.4.21 TE21 – Installation Access _______________________________________________________ 1

7.4.22 TE22 – SHIP Material List ________________________________________________________ 1

7.4.23 TE23 – Historical Data ___________________________________________________________ 2

7.5 Government-Furnished Material (GFM)/Property (GFP)/Equipment (GFE)

7.5.1 Utilities. ______________________________________________________________________ 3

7.6 Contractor-Furnished Material (CFM)/Property (CFP)/Equipment (CFE)

7.6.1 Contractor-Furnished Material and Responsibilities. __________________________________ 4

7.6.2 Contractor-Furnished Items ______________________________________________________ 4

7.6.2.1 Identification of Contractor Vehicles and Trailers

7.6.2.1.1 Unserviceable Contractor Equipment

7.6.2.1.2 Fuels

7.6.3 Contractor Facilities. ____________________________________________________________ 5

7.6.4 Damage Caused by Contractor. ___________________________________________________ 5

7.6.5 Third Party Repair Damaged Areas. ________________________________________________ 5

7.6.6 Equipment Replacement (Government Property). ____________________________________ 5

7.6.7 Permits. ______________________________________________________________________ 5

7.7 Reserved

7.6 U.S. Department of Labor (DOL) Wage Determination (WD)

1 Introduction.

This is a non-personal services contract to provide Base Operation and Support Services.

The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS. The Contractor is responsible for providing all parts required for Preventive Maintenance Orders (PMOs) and all repair parts required for Demand Maintenance Orders (DMOs).

Fire protection, suppressions, fire alarm systems, and backflow preventers are NOT part of this contract, and they belong to Fire Operation and Support Services Contract (F-OPS).

Fire doors and smoke detectors connected to fire alarm control panel, fire dumpers, smoke ventilations systems, emergency exit lights, sprinkler pumps, lightning protection, and other associated equipment directly or indirectly connected to fire protection, suppressions, and fire alarm systems

1.1 Background.

Stuttgart includes five installations; Kelley Barracks (between Möhringen and Plienningen), Patch Barracks (Vaihingen), Panzer Kaserne (Böblingen), Robinson Barracks (Bad Cannstatt), Stuttgart Army Airfield (SAAF) (near Stuttgart Airport) and Olga Strasse, downtown Stuttgart. The two largest customers of USAG Stuttgart are Headquarters United States European Command (EUCOM) and United States Africa Command (AFRICOM). The USAG Stuttgart is composed of administrative and service organizations to provide support for all military organizations, service members, DoD Civilians, and their families.

1.2 Objectives.

The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and Local Laws, Regulations, and Directives to include, but not limited to, the publications in Section 7, Related Documents. The Government’s expectation is to provide residents with a reliable and safe living environment. The administrative facilities, homes, and neighborhood facilities shall be safe, well maintained, and aesthetically pleasing. Homes shall be available when needed and repairs shall be completed on a timely basis to help minimize disruptions for the residents. The Contractor shall support a hospitable, safe, reliable living, and working environment. The Contractor shall apply “best practice” expertise to furnish timely, flexible, friendly, responsive, resident-focused services that achieve consistent quality and continuous improvements in efficiency.

1.2.1 German Institute for Standardisation (Deutsche Institut fuer Normung , DIN).

The Contractor shall adhere to all German industry standards when performing maintenance, repair and construction under this contract.

1.3 Objectives (cont’d).

The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract. The Contractor shall analyze Federal, State, and Local Laws, Regulations, Directives and recommend to the COR, the most stringent, to resolve the conflict.

The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost-effective ways to fulfill Grounds Maintenance, Pavement Clearance, Snow Ice Removal, Facility Maintenance, Army Family Housing Facility Maintenance, Surface and Unsurfaced Areas Maintenance, Heating and Cooling Service, and Pest Management, and their component needs, emphasizing innovation and commercial best practices.

The Contractor shall comply with statutory requirements as defined in AR 420-1 per unit cost for General Flag Officer Quarters (GFOQ), Army Family Housing (FH), Unaccompanied Personnel Housing (UPH), surplus and non-surplus units, maintain an accurate accounting of resources, and submit reports within a timeline provided by the COR or Government representative.

1.3.1 Standards.

The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conforms to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract. The Contractor shall obtain and ensure their personnel and subcontractors hold all licenses and permits required to perform work under this contract, without additional expense to the Government. The intent is to establish work requirements that are performance-based and results oriented. This approach is intended to allow the Contractor to determine the best and most cost effective ways to fulfill base operations and their component needs, emphasizing innovation and commercial best practices.

The Contractor shall comply with all applicable Federal, DINs, Host Nation, and local laws, Army regulations, standard industry codes while performing any work on all housing units, non-housing facilities, and structures and their components.

All work under this contract shall be performed in a timely, skillful, and workmanlike-manner.

The KO may require, in writing, that the Contractor remove from the work any employee, including subcontractors, that the Government deems incompetent, careless, unqualified, lack ability to meet deadlines and requirements as described in the PWS, or otherwise objectional.

1.4 Climatic Conditions.

The average annual rainfall for Stuttgart area is forty (40) inches; with the wettest months being May - August. The average annual snowfall is ten (10) inches, with snowfall expected during the period of December – February. The average frost-free period (growing season) during the year is about 230 days. The first killing frost may be expected about November, and the last killing frost generally occurs in March. The average annual maximum and minimum temperatures are approximately one-hundred (100) and five (5) degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of five (5) degrees in the month of January to a high of 100 degrees in the month of August. Summer temperatures often reach 85-90 degrees Fahrenheit, while sub-freezing weather is common during the winter months.

1.5 Facility Access.

The Contractor shall ensure access to all fire detection and suppression systems in case of emergencies or for other Fire Department purposes. The Contractor shall inform the Fire Department point-of-contact (POC), prior to outages that will impact the function of the system, special problems, or circumstances, which require Fire Department inspection.

1.6 Traffic Flow.

The Contractor shall maintain the free flow of traffic during surfaced area maintenance. The Contractor shall notify the Contracting Officer (KO), in writing, a minimum of fourteen (14) calendar days in advance of any scheduled closure of streets. Emergency road closures shall be coordinated with the Contracting Officer Representative (COR) or Alternate Contracting Officer Representative (ACOR).

1.7 Drainage.

Maintenance and repair work performed under this contract shall not impede drainage.

1.8 Restoration of Landscape Damage.

Trees or other landscape features damaged by the Contractor’s operations shall be restored to the original state at no additional cost to the Government.

If the Contractor causes land damage, the Contractor shall restore the land to a condition that matches or improves the condition prior to Contractor operations. The Contractor shall protect and preserve all land resources. Land damages are defined as a change in land or turf which is not authorized by the COR, and which detracts from the aesthetic qualities, biological support capabilities, or military training value of the land

The Contractor shall be responsible for tree protection on construction sites IAW DIN 18920.

Any root or trunk damages will be reported to the COR and will be subject to mitigation by the Contractor. If trees need to be removed, a tree cut maintenance order (OWO) IAW para

7.4.9.1.7.1.3.6 OWOs for Tree Cutting/Removal

1.9 Dust Suppression.

The Contractor shall perform dust suppression when necessary, during maintenance and repair activities or as directed by the Contracting Officer or COR.

1.10 Utility Location.

The Contractor shall perform utility cuts in pavements as required to repair existing utilities after obtaining a digging permit to do so. The Contractor shall locate and stake out underground utility pipes/cables prior to digging operations required by any contract on USAG Stuttgart property. The Contractor shall be responsible for having the proper equipment to locate all underground utilities. Mechanical digging shall not be permitted within ten (10) feet of identified underground utilities.

1.10.1 Damaged Utilities.

The Contractor shall repair all damage to utilities as a result of an improper and/or missing utility location marking at no cost to the Government.

1.11 Excavation Permits.

All excavation permits shall be initiated on an Excavation Clearance Request (ECR) identified at Technical Exhibit TE04 and processed through the work control office in this Contract. The Contractor shall keep record of every permit, assign a unique number, provide locator and marking service, coordinate marking with the communications Contractor, etc. and provide status to the Government. The Contractor shall notify the requestor within twenty-four (24) hours of receiving a processed excavation permit package.

The Contractor shall have a valid excavation permit before commencing work in accordance with (IAW) TE04 and shall keep Excavation Log excel spreadsheet up to date on the Government Share Point (GSP), which will serve as the main online repository source of all documents produced under this contractor. (Deliverable A001).

Any soil excavated as part of the project must be piled and secured against water run-off and tested for contamination to determine soil disposal requirements. Contaminated soil must be disposed according to host nation law. Contaminated material found during testing has to be reported to the Environmental Division.

1.11.1 Digging and soil excavation (known or high likelihood of contamination)

Due to the known or high likelihood of soil contamination, it is highly recommended that the Contractor commissions a soil sampling survey to assist in estimating the cost of disposal and for identifying any other related occupational health and safety requirements.

Once soil excavation commences, removed soil must be piled and securely covered to avoid washout of possible contaminants. It is recommended that piles be separated based on expected contamination to minimize disposal costs.

1.11.2 PFAS contamination Airfield

Due to known and high probability of PFAS contamination at SAAF, special consideration and sampling is required here. A technical expert for contaminated sites (Altlastensachverständiger) shall be consulted for soil sampling and Host Nation involvement/coordination is required. The Contractor shall contact DPW Environmental Division for coordination with Host Nation.

1.12 Work Clearance.

For work involving digging/excavation operations, the Contractor shall obtain a properly approved diffing permit before ground disturbance.

2 Requirements.

2.1 Description of Services.

The Contractor shall provide overall management, supervision, personnel, labor, generalized or specialized equipment necessary to maintain, repair, operate, and perform all the SERVICE functions of the Base Operations specified below. This shall be done IAW all the Terms, Conditions, General and Special Provisions, Specifications, Drawings, Attachments, and Exhibits contained herein or incorporated by reference. The Contractor shall ensure that all work meets or exceeds the specifications for the listed SERVICE.

SERVICE Service Title Annex No.

404 Grounds Maintenance Annex F 408 Pavement Clearance, Snow, Ice, and Sand Removal Annex G 411 Facility Maintenance Annex H 414 Army Family Housing (AFH) Facility Maintenance Annex I 420 Surface and Unsurfaced Areas Service Annex J 501 Heating and Cooling Services Annex K 510 OWO - Pest Management Services Annex M Construction Services Annex X

2.1.1 Non-Personal Services.

The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government IAW Federal Acquisition Regulation (FAR) subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Transition (Phase In/Phase Out).

The Contractor shall prepare and submit a transition plan within ten (10) calendar days after contract award. The transition plan will have a ninety (90) calendar day transition period that will be implemented by the Contractor and shall state Contractor key personnel on board, to include IT/Network accounts and access with the appropriate Government organizations. The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency. During the phase-in, the Contractor shall observe all operations pertinent to the requirements of the PWS, to include office functions, procedures, and operations, repair/maintenance operations, and any other operations as deemed necessary by the Contractor that will enable Contractor personnel to become both knowledgeable in, and familiar with, their assigned areas of responsibility. The Contractor shall commence all operations required by this PWS as of the first day of the contract period. Therefore, on the initial day of performance, the Contractor shall provide a work force which is fully qualified and capable of performing all work required under this contract.

2.1.2.1.1 Phase In/Phase Out for Incumbent Contractor.

If the Contractor is the incumbent Contractor, the phase out/phase in period shall be no more than thirty (30) calendar days and will primarily consist of administrative transition under the new contract number. All documents shall be updated with the new contract number and new dates and submitted for approval. All previous approvals under the old contract are invalid. The Contractor shall submit all updated deliverables IAW with this contract for re-approval.

2.1.2.2 Transition (Phase-Out).

Sixty (60) calendar days prior to contract expiration will constitute the phase-out period. The Contractor shall develop and implement a plan to affect a smooth and orderly transfer of performance responsibility to a potential successor. The initial phase-out plan shall be submitted to the COR for approval no later than six (6) months after the start of the base contract year. The plan shall contain details that include but are not limited to; timelines for events, key personnel involved and interface with the Government and follow-on Contractor.

The plan shall fully describe how the Contractor shall approach the following issues:

Employee notification; Retention of key personnel; Turn-over of work-in-progress, inventories and transfer of Government furnished property; Removal of Contractor property;

Data and information transfer; deletion of password access to Government systems, installation clearance actions including turn-in of windshield decals and controlled access cards (CAC) and any other actions required to ensure continuity of operations. The plan shall also include a joint inventory among the incumbent, the Government, and the successor Contractor; reconciliation of all property accounts and requisitions, turn-in of excess property and cleanup of Contractor work areas.

The Contractor shall correct any damage to Government-Owned Property caused by employee negligence or mistake, intentional or otherwise. During the thirty (30) business day transition period immediately prior to the end of the previous contract, the Contractor shall permit the successor Contractor (and the successor Contractor's employees) to observe and become familiar with any and all operations under the contract. The Contractor shall not defer any needed repairs or maintenance for the purpose of transferring responsibility to the successor Contractor. The Contractor shall fully cooperate with the successor Contractor and the Government so as not to interfere with their work or duties.

The Contractor shall provide reasonable assistance to the Government's contract solicitation process such as verifying workload data and other factual information to be included in a new solicitation and providing access to the workplace for site visit(s) of prospective offerors.

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance.

The Contractor shall perform all the work under this contract on locations described in para

1.1 and TE01. Teleworking and working of-site is not approved under this contract.

2.1.3.2 Hours of Operation.

The Government's regular (normal) hours are from 0700 – 1600 hours, excluding Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

The Contractor’ operated Help Desk shall be available after normal business hours to serve as the central point of contact for Contractor operations. The Contractor shall perform emergency repair and maintenance that may occur outside of normal business.

Contractor-operated Work Reception desk shall be manned twenty (24) hours a day, seven

(7) days a week and be capable of response to DMOs and/or customer requests outside of standard working hours. Standard working hours are from 0700 to 1600 hours, Monday thru Friday. Terms “work reception desk”, “service order desk”, “help desk”, “DMO” desk” are interchangeably used throughout this PWS to describe the main receiving and processing point for all work.

2.1.4 Federal Holidays

U.S. Holidays.

Work shall be performed on U.S. holidays occurring during the normal workweek unless otherwise directed by the KO.

The absence of personnel on U.S. holidays may provide the Contractor with an opportunity for access to facilities and areas for uninterrupted performance of work. The Contractor shall take full advantage of such opportunities by planning maintenance or other actions that are better accomplished when personnel are not using facilities during those times. The Contractor shall not perform work in Government housing quarters on U.S. holidays, weekends and after-hours, except to resolve an emergency condition or with the expressed permission of the occupant in advance.

New Year’s Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth 19th day of June Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

NOTE: When a holiday falls on a Sunday, the following Monday will be observed as a holiday, and, when a holiday falls on a Friday or Saturday, the preceding Thursday is observed as a holiday by U.S. Government Agencies. Federal holidays also include any Presidential or Congressionally designated days off other than the holidays listed above.

German Holidays

Routine work shall not be performed on German holidays occurring during the normal workweek unless otherwise directed by the KO.

On German holidays, the Contractor shall provide 24/7 after-hours services for emergency work and Help Desk operations. The Help Desk shall coordinate all work with BASOPS and other contractors during after-hours, weekends, and holidays. Except as otherwise specified, the Contractor shall not schedule routine work on German holidays. When a scheduled service is required and the schedule for that work falls on a German holiday, the Contractor shall accomplish the work on the workday preceding or following the holiday. On German holidays, all Contractor offices may be closed, except for minimum essential personnel, or as otherwise specified in this PWS.

The German national and local holidays are:

New Year’s Day, January 1st Three Kings Day, January 6th Good Friday, Varies Easter Monday, Varies Labor Day, May 1st Ascension Day, Varies Whit Monday, Varies Corpus Christ, Varies Day of German Unity, October 3rd All Saint Day, November 1st 1st Christmas Day, December 25th 2nd Christmas day, December 26th

2.1.4.1 After-Hours Staffing

The Contractor shall provide personnel support within one (1) hour of emergency notification (P1) outside the normal hours of operation as required, including holidays, to support the Directorate of Public Works (DPW) mission. The Contractor’ operated Help Desk shall be available after normal hours to serve as the central point of contact for Contractor operations. See TE10 for list of pre-approved emergency work. See para 2.2.3.2.1 and

2.2.5.1.1 for P1 procedure.

Contractor personnel shall not be scheduled for overtime work (with exception of emergency work) on a regular basis. If routine work or Preventive Maintenance cannot be performed during regular work hours, the Contractor shall request and obtain, in writing, approval from the COR /KO for overtime work approval and compensation. The Contractor shall comply with German Working Hours Act and German Labor Law.

2.1.4.2 Installation Closures.

Contractor shall reschedule the work to be performed the next business day following the closure unless the following day is a Saturday, Sunday, a recognized Federal Holiday, and when routine work is not scheduled for that day. The Government will coordinate with the Contractor for rescheduling the work.

2.1.4.3 Inclement Weather Delay.

If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the KO/COR if inclement weather suspends operations within two (2) hours prior to suspending operations. The Contractor shall resume operations with KO/COR approval.

2.1.4.4 Curtailment of Operations.

When operations are curtailed due to manmade or natural conditions on a working day, it may be necessary for the KO/COR to interrupt that day’s work under this contract. The Contractor shall reschedule the work on any day acceptable to the Government. If the KO/COR agrees, the Contractor may continue the work as scheduled. The KO/COR will provide verbal announcements of immediate curtailment of operations to the Contractor.

2.1.4.5 Reserved

2.1.5 Travel/Temporary Duty.

N/A

2.1.6 Emergency Services.

2.1.6.1 Emergency Medical Treatment.

The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident. The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

The Contractor shall be responsible to contact 112 or 110 and shall coordinate installation access with Directorate of Emergency Services.

USAG Stuttgart does not provide emergency medical response services.

2.1.6.2 Accident Reporting.

The Contractor shall comply with Host Nation requirements for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. A completed typed original plus one (1) copy of ENG FORM 3394 United States Army Corps of Engineers Accident Investigation Report shall be delivered to the KO/COR within five (5) calendar days of occurrence, whenever an accident involving personal injury or government owned property occurs. (Deliverable A002)

2.1.7 Contract Administration and Management.

2.1.7.1 Post Award Conference and Performance Evaluation Meetings.

The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5, Post-award Orientation.

The KO and COR/ACOR/DPW PM Controller will meet monthly with the Contractor to review the Contractor’s performance. Written minutes of meetings will be recorded by the Contractor for Government review and comment then signed by both the Project Manager and the KO. The written minutes will be distributed within five (5) calendar days after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes.

Biweekly meetings between contractor/COR/KO shall occur to maintain communication and review of contract performance issues. The Government will write and distribute the agenda and meeting minutes.

2.1.7.2 Total Management.

Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.3 Roles.

The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO).

The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be affected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this

PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR).

The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or Alternate Contracting Officer’s Representative (ACOR), and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The Alternate Contracting Officer Representative (ACOR) will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7.3.3 COR Authority.

A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.1.7.3.4 Representation.

The Contractor shall not in any way represent the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.8 COR/ACOR/Designated Government Representative Functions.

The COR/ACOR/Designated Government Representative monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR/Designated Government Representative is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.

DPW’s Quality Assurance (QA) team, GFEBS Subject Matter Experts (SME), DPW Preventive Maintenance Controller, Housing, and Environmental Divisions are considered to serve as designated Government representatives.

2.1.9 Quality Control (QC).

Quality Control is the responsibility of the Contractor. The Contractor shall provide a Quality Control Plan (QCP) five (5) calendar days before contract start. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation.

2.1.10 Subcontract Management.

N/A

2.1.11 Contractor Employees.

2.1.11.1 Key Personnel.

Key personnel shall be designated in writing to the KO at the start of the contract. These individuals designated as key personnel shall be able to understand, speak, read, and write the English language IAW TE 05 “Language Requirements”, level 3 and above.

2.1.11.1.1 Project Manager (PM).

The Contractor shall provide a PM who is responsible for the performance of the work. The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The PM shall have a baccalaureate degree from an accredited College or University and five (5) years of experience in base support management or a contract similar in scope and breadth to this solicitation. The name of the PM shall be provided by the Contractor to the KO. In the circumstances when the PM is not available, the Contractor shall designate an alternate who can perform the same duties during the absence of the Project Manager. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer at the start of the contract. The PM or alternate shall be available 24/7/365 including Federal and German holidays.