DRAFT FASTC PD Master List.pdf

Bureau of Diplomatic Security Management Professional Service Employee Job Descriptions

Position Title: Administrative Assistant I

General Description:

The Administrative Assistant performs diverse administrative tasks in support of the Program office. S/he provides administrative support in the day-to-day operations of the office and works under the guidance of Program office staff.

Major Duties:

• Provides logistical and general support in the performance of diverse administrative tasks;

• Prepares and/or edits charts, spreadsheets, memos and other general office documents and material as required;

• Manages office databases;

• Inputs financial data, results from surveys, critiques and tests; generates performance measurement and other administrative reports;

• Assists with the analysis of data to identify and resolves issues;

• Attends meetings and captures and distributes minutes derived from the meetings;

• Prepares and/or edits standard operating procedures;

• Assists with all aspects of travel to support Program office staff to include coordinating logistics and transportation needs and the generation of government travel orders;

• Drafts routine cables utilizing the Government's cabling system, CableXpress;

• Compiles weekly activities and other routine reports for the Program office;

• Creates and maintains electronic and hard copy centralized Program office files in areas such as the budget, equipment purchase requisitions, end-of-course reports, student critiques, travel, and general correspondence;

• Provides project support and other administrative support as required;

• Performs special assignments upon request;

• Employee will require supervision and has limited opportunity to exercise independent judgment and initiative in the line of work.

Professional Qualifications/Skills:

• Must possess a high school diploma, Associate’s degree preferred, together with three years (3) of relevant administrative experience;

• Must possess a basic knowledge of and experience with office and administrative functions, practices and procedures;

• Must be highly organized with attention to detail;

• Must possess excellent command of the English language;

• Must have excellent oral and written communication skills in order to interface with personnel at all levels;

• Must have a basic knowledge of and experience with word processing, databases and spreadsheets and be able to operate office equipment (PCs, faxes, phones, copying machines, etc.). Applicants must demonstrate thorough knowledge of Microsoft applications (MS Word, PowerPoint). Excel experience is a must;

• Ability to handle multiple tasks simultaneously;

• Ability to communicate effectively orally and in writing.

Security Clearance:

Must be a U.S. citizen and possess or be able to obtain/maintain a SECRET clearance

Position Title: Administrative Assistant II

The Administrative Assistant performs diverse administrative tasks in support of the Program office. S/he provides administrative support in the day-to-day operations of the office and works under the guidance of Program office staff.

Major Duties:

• Provides logistical and general support in the performance of diverse administrative tasks;

• Prepares and/or edits charts, spreadsheets, memos and other general office documents and material as required;

• Manages office databases;

• Inputs financial data, results from surveys, critiques and tests; generates performance measurement and other administrative reports;

• Assists with the analysis of data to identify and resolves issues;

• Attends meetings and captures and distributes minutes derived from the meetings;

• Prepares and/or edits standard operating procedures;

• Assists with all aspects of travel to support Program office staff to include coordinating logistics and transportation needs and the generation of government travel orders;

• Drafts cables utilizing the Government's cabling system, CableXpress;

• Compiles weekly activities and other reports for the Program office;

• Creates and maintains electronic and hard copy centralized Program office files in areas such as the budget, equipment purchase requisitions, end-of-course reports, student critiques, travel, and general correspondence;

• Provides project support and other administrative support as required;

• Performs special assignments upon request;

• Employee will require some supervision and has a growing opportunity to exercise independent judgment and initiative in the line of work.

Professional Qualifications/Skills:

• Must possess a high school diploma, Associate’s degree preferred, together with five (5) years of progressively responsible administrative experience;

• Must possess an intermediate knowledge of and experience with office and administrative functions, practices and procedures;

• Must be highly organized with attention to detail;

• Must possess excellent command of the English language;

• Must have excellent oral and written communication skills in order to interface with personnel at all levels;

• Must have an intermediate knowledge of and experience with word processing, databases and spreadsheets and be able to operate office equipment (PCs, faxes, phones, copying machines, etc.).

Applicants must demonstrate thorough knowledge of Microsoft applications (MS Word, PowerPoint).

Solid Excel experience is a must;

• Ability to handle multiple tasks simultaneously;

• Ability to communicate effectively orally and in writing;

Position Title: Administrative Assistant III

The Administrative Assistant performs diverse administrative tasks in support of the Program office. S/he provides administrative support in the day-to-day operations of the office and works independently according to established policies and accepted practice with minimal guidance from Program office staff.

Major Duties:

• Provides logistical and general support in the performance of diverse administrative tasks;

• Prepares and/or edits charts, spreadsheets, memos and other office documents and material as required;

• Manages office databases;

• Inputs financial data, results from surveys, critiques and tests; generates performance measurement and other administrative reports;

• Assists with the analysis of data to identify and resolve issues;

• Attends meetings and captures and distributes minutes derived from the meetings;

• Prepares and/or edits standard operating procedures;

• Oversees all aspects of travel to support Program office staff to include coordinating all logistics and transportation needs and the generation of government travel orders;

• Drafts cables utilizing the Government's cabling system, CableXpress;

• Compiles weekly activities and other reports for the Program office;

• Creates and maintains electronic and hard copy centralized Program office files in areas such as the budget, equipment purchase requisitions, end-of-course reports, student critiques, travel, and general correspondence;

• Provides project support and other administrative support as required;

• Performs special assignments upon request;

• Employee requires infrequent supervision and is expected to work independently according to established policies and accepted practice with minimal guidance from Program Office staff.

Professional Qualifications/Skills:

• Must possess a high school diploma, Associate’s degree preferred, together with seven (7) years of progressively responsible administrative experience;

• A minimum of two years fulfilling the duties of an Administrative Assistant II or equivalent experience;

• Must possess an advanced knowledge of and experience with office and administrative functions, practices and procedures;

• Must be highly organized with attention to detail;

• Must possess excellent command of the English language;

• Must have excellent oral and written communication skills in order to interface with personnel at all levels;

• Must have an intermediate knowledge of and experience with word processing, databases and spreadsheets and be able to operate office equipment (PCs, faxes, phones, copying machines, etc.).

Applicants must demonstrate thorough knowledge of Microsoft applications (MS Word, PowerPoint, SharePoint, and Outlook). Solid Excel experience is a must;

• Experience with financial reports helpful;

• Ability to handle multiple tasks simultaneously;

• Ability to communicate effectively orally and in writing;

• Ability to work independently.

Position Title: Administrative Assistant IV

The Administrative Assistant performs diverse administrative tasks in support of the Program office. S/he provides administrative support in the day-to-day operations of the office, works independently with minimal guidance, and recommends and implements improvements to office administrative functions, processes and procedures.

Major Duties:

• Provides logistical and general support in the performance of diverse administrative tasks;

• Prepares and/or edits charts, spreadsheets, memos and other office documents and material as required;

• Manages office databases;

• Inputs financial data, results from surveys, critiques and tests; generates performance measurement and other administrative reports;

• Assists with the analysis of data to identify and resolve issues;

• Attends meetings and captures and distributes minutes derived from the meetings;

• Prepares and/or edits standard operating procedures;

• Oversees all aspects of travel to support Program office staff to include coordinating all logistics and transportation needs and the generation of government travel orders;

• Drafts cables utilizing the Government's cabling system, CableXpress;

• Compiles weekly activities and other reports for the Program office;

• Creates and maintains electronic and hard copy centralized Program office files in areas such as the budget, equipment purchase requisitions, end-of-course reports, student critiques, travel, and general correspondence;

• Provides project support and other administrative support as required, including planning and coordination;

• Performs special assignments upon request;

• Exercises independent judgment and initiative on a daily basis and requires infrequent supervision;

recommends and implements improvements to the administrative functions, processes, and procedures in the Program office.

Professional Qualifications/Skills:

• Must possess a high school diploma, Associate’s degree preferred, together with nine (9) years of progressively responsible administrative experience;

• A minimum of two years fulfilling the duties of an Administrative Assistant III or equivalent experience;

• Must possess an expert knowledge of and experience with office and administrative functions, practices and procedures;

• Must be highly organized with attention to detail;

• Must possess excellent command of the English language;

• Must have excellent oral and written communication skills in order to interface with personnel at all levels;

• Must have an intermediate knowledge of and experience with word processing, databases and spreadsheets and be able to operate office equipment (PCs, faxes, phones, copying machines, etc.).

Applicants must demonstrate thorough knowledge of Microsoft applications (MS Word, PowerPoint, SharePoint, and Outlook). Solid Excel experience is a must;

• Experience with financial reports helpful;

• Ability to handle multiple tasks simultaneously;

• Ability to communicate effectively orally and in writing;

• Ability to work independently.

Position Title: Applications and SharePoint Administrator I This is an entry-level Applications and SharePoint Administrator position. The incumbent is responsible for developing front-end modifications/enhancements for system applications to meet emerging program needs. This position will work closely with program offices, subject matter experts, end users, and other stakeholders to gather system requirements and implement solutions that support training and operations. The incumbent will also provide technical support for SharePoint and other third-party applications, managing content/storage, building workflows, administering user permissions, and troubleshooting access issues as necessary.

Major Duties

• Configure, integrate, test, implement, and validate new features and applications based on documented project requirements. Builds include, but are not limited to libraries, lists, helper tools, dashboards, pages, and sites.

• Assist other team members with standard builds, operations, security, and troubleshooting in support of SharePoint and other applications/systems.

• Collaborate with programmer team members to translate requirements into customized solutions.

• Load and maintain content to SharePoint and other content management systems while ensuring synchronization across all platforms.

• Collaborate with other programmers to translate requirements into customized solutions.

• Build workflows and custom solutions using PowerApps and Power Automate/Flow.

• Leverage the integration of Microsoft 365 applications (to include Power BI, Power Automate, Power Apps, etc.) with SharePoint to increase efficiency and develop new processes.

• Perform SharePoint site administration functions, including creating new views and subsites, maintaining lists and document libraries, developing workflows, troubleshooting issues, and managing user permissions/access requests.

Professional Qualifications/Skills

• Bachelor’s degree or relevant experience/certification(s) required.

• Data organization skills, (i.e., pattern identification, attention to detail, cataloging/classification and storage methods).

• Possesses critical thinking skills to conceptualize solutions within specified parameters.

• Demonstrates a working knowledge of Microsoft 365 and SharePoint Online.

• Maintains professionalism under pressure, particularly with deadlines, and exhibits flexibility with shifting workloads and priorities.

• Able to perform assigned duties within a collaborative team environment.

• Excellent writing and analytical skills to include data visualization.

• Excellent communication and interpersonal skills.

Security Clearance

• Must be a US citizen and possess or be able to obtain/maintain a SECRET clearance.

Position Title: Applications and SharePoint Administrator II This is a technician-level Applications and SharePoint Administrator position. The incumbent is responsible for developing front-end modifications/enhancements for system applications to meet emerging program needs. This position will work closely with program offices, subject matter experts, end users, and other stakeholders to gather system requirements and implement solutions that support training and operations. The incumbent will also provide technical support for SharePoint and other third-party applications, managing content/storage, building workflows, administering user permissions, and troubleshooting access issues as necessary.

Major Duties

• Configure, integrate, test, implement, and validate new features and applications based on documented project requirements.

• Assist other team members with standard builds, operations, security, and troubleshooting in support of SharePoint and other applications/systems.

• Collaborate with programmer team members to translate requirements into customized solutions.

• Load and maintain content to SharePoint and other content management systems while ensuring synchronization across all platforms.

• Collaborate with other programmers to translate requirements into customized solutions.

• Build workflows and custom solutions using PowerApps and Power Automate/Flow.

• Leverage the integration of Microsoft 365 applications (to include Power BI, Power Automate, Power Apps, etc.) with SharePoint to increase efficiency and develop new processes.

• Perform SharePoint site administration functions, including creating new views and subsites, maintaining lists and document libraries, developing workflows, troubleshooting issues, and managing user permissions/access requests.

• Assist with audience and use-case analysis to contribute to suggestions regarding possible organization schema and structures for information and files

• Provide technical training and prepares, with oversight, user guides for SharePoint, as well as other applications and systems

• Assist with creating fully deployable solutions, as well as developing project plans and SOPs Professional Qualifications/Skills

• Bachelor’s degree or relevant experience/certification(s) required.

• Demonstrated foundational knowledge of data organization techniques, (i.e., pattern identification, attention to detail, naming convention development, asset structuring, data management, cataloging/classification and storage methods).

• Possesses critical thinking skills to conceptualize solutions within specified parameters.

• Demonstrated proficiency with Microsoft 365, SharePoint Online, Microsoft Windows, and

Microsoft Office.

• Able to perform assigned duties within a collaborative team environment.

• Entry-level experience as a front-end SharePoint Administrator.

• Experienced with implementing solutions within specified parameters and constraints.

• Familiarity with leveraging the integration of Microsoft 365 applications (to include Power BI, Power Automate, Power Apps, etc.) with SharePoint (preferred). Experience developing technical training tools and user guides (preferred).

• Excellent writing/editing and analytical skills, to include data visualization.

Position Title: Applications and SharePoint Administrator III This is an advanced-level Applications and SharePoint Administrator position. The incumbent is responsible for developing front-end modifications/enhancements for system applications to meet emerging program needs. This position will work closely with program offices, subject matter experts, end users, and other stakeholders to gather system requirements and implement solutions that support training and operations. The incumbent will also provide technical support for SharePoint and other third-party applications, managing content/storage, building workflows, administering user permissions, and troubleshooting access issues as necessary.

Major Duties

• Use common and advanced SharePoint features to build and implement standard and custom solutions

• Assist other team members with standard builds, operations, security, and troubleshooting in support of SharePoint and other applications/systems.

• Leverage the integration of Microsoft 365 applications (to include Power BI, Power Automate, Power Apps, etc.) with SharePoint to increase efficiency and develop new processes.

• Load and maintain content to SharePoint and other content management systems while ensuring synchronization across all platforms.

• Perform SharePoint site administration functions, including creating new views and subsites, maintaining lists and document libraries, developing workflows, troubleshooting issues, and managing user permissions/access requests

• Build workflows and custom solutions using PowerApps and Power Automate/Flow.

• Configure, integrate, test, implement, and validate new features and applications based on documented project requirements.

• Collaborate with programmer team members to translate requirements into customized solutions.

• Perform audience and use-case analysis to conceptualize organization schema and structures for information and files

• Provide technical training/guidance for SharePoint, as well as other applications and systems.

• Provide guidance on content management for other areas of operation.

• Assist with creating fully deployable solutions, as well as developing project plans and SOPs.

• Mentor team members on standard builds, operations, and troubleshooting. Performs quality assurance reviews on team members’ work

• Coordinate with operational units/programs to gather needs requirements and validate processes throughout the project development and implementation phase.

• Assist with development of custom databases to store and structure data into secure and accessible formats

• Perform basic operations and is proficient with advanced operations in in a variety of training support systems, enterprise collaboration tools, content management systems, learning management systems, and resource management systems

• Makes recommendations for custom solutions or system enhancements to meet program requirements

• Demonstrated knowledge of data organization techniques, (i.e., pattern identification, attention to detail, naming convention development, asset structuring, data management, cataloging/classification and storage methods).

• Possesses critical thinking skills to conceptualize and implement standard and custom solutions within specified parameters and constraints.

• Demonstrated advanced skills with Microsoft 365, SharePoint Online, Microsoft Windows, and Microsoft Office.

• Technical-level experience in front-end system administration in one or more enterprise collaboration environments; SharePoint required.

• Experience with asset structuring, platform architecture, organization schema, and system security.

• Experience with leveraging the integration of Microsoft 365 applications (to include Power BI, Power Automate, Power Apps, etc.) with SharePoint.

• Experience developing technical training tools and user guides.

• Able to perform assigned duties independently or within a collaborative team environment.

• Experience with remaining professional under pressure, identifying and executing project milestones, and managing client expectations.

• Excellent writing/editing and analytical skills.

Position Title: Applications and SharePoint Administrator IV This is an expert level Applications and SharePoint Administrator position. The incumbent is responsible for developing front-end modifications/enhancements for system applications to meet emerging program needs. This position will work closely with program offices, subject matter experts, end users, and other stakeholders to gather system requirements and implement solutions that support training and operations. The incumbent will also provide technical support for SharePoint and other third-party applications, managing content/storage, building workflows, administering user permissions, and troubleshooting access issues as necessary.

Major Duties

• Manage/lead system and application development projects.

• Utilize common and advanced SharePoint features to build and implement standard and custom solutions.

• Leverage the integration of Microsoft 365 applications (to include Power BI, Power Automate, Power Apps, etc.) with SharePoint to increase efficiency and develop new processes.

• Perform comprehensive front-end SharePoint administration functions, managing all aspects of site collection infrastructure and information security.

• Design and construct workflows and custom solutions using PowerApps and Power

Automate/Flow.

• Configure, integrate, test, implement, and validate new features and applications based on documented project requirements.

• Collaborate with programmer team members to translate requirements into customized solutions.

• Provide expert-level analysis of audiences and use-cases to conceptualize organization and specific project schema, as well as structures and interfaces for information and files.

• Provide technical training/guidance for SharePoint, as well as other applications and systems.

• Provide guidance on content management for other areas of operation and make recommendations for custom solutions or system enhancements to meet program requirements.

• Conceptualize, design, and develop advanced system components and architecture, within the constraints of the system and specified parameters.

• Create fully deployable solutions, as well as develop project plans to document technical processes involved in building customized solutions.

• Mentor team members on advanced builds, operations, and troubleshooting. Performs quality assurance reviews on team members’ work.

• Coordinate with operational units/programs to gather needs requirements and validate processes throughout the project development and implementation phase.

• Develop custom databases to store and structure data into secure and accessible formats.

• Perform final quality assurance reviews on all team deliverables.

• Analyze platform usage information to improve deliverables based on system performance and user feedback.

• Advanced-level experience in front-end system administration in one or more enterprise collaboration environments; SharePoint required

• Experience in database architecture; to include extensive demonstrated experience in organizing, cataloging, defining relationships between, developing queries for, and storing a broad range of data types.

• Experience with API data queries preferred

• Expert-level knowledge/familiarity with Microsoft 365, SharePoint Online, Microsoft Windows, and

Microsoft Office.

• Experience with leveraging the integration of Microsoft 365 applications (to include Power BI, Power Automate, Power Apps, etc.) with SharePoint.

• Experience with asset structuring, platform architecture, organization schema, and system security at an organization-wide level

• Experience in managing system/application development projects, from conceptualization to implementation

• Experience with implementing standard and custom solutions within specified parameters and constraints

• Experience with serving as the senior project manager in a team environment.

• Demonstrated expertise in quality assurance review and troubleshooting.

• Demonstrated advanced knowledge of data organization techniques, (i.e., pattern identification, attention to detail, naming convention development, asset structuring, data management, cataloging/classification and storage methods).

• Able to perform assigned duties independently or within a collaborative team environment.

• Experience with remaining professional under pressure, identifying and executing project milestones, and managing client expectations.

• Excellent communication and interpersonal skills.

• Excellent writing, quality assurance, and analytical skills, to include documentation of technical processes and project plans, as well as deliverable review and needs requirements validation.

Position Title: Budget Analyst I

Performs basic accounting and budgetary activities as they relate to specific staffing and training programs within the Diplomatic Security Training Center (FASTC).

Major Duties:

• Advises customers on financial matters;

• Analyzes budgets;

• Analyzes financial data;

• Analyzes financial information to project future revenues or expense;

• Compiles data for financial reports;

• Computes financial data; consult with managerial or supervisory personnel;

• Provides assistance with budget formulation;

• Monitors operational budget;

• Processes invoices for payment;

• Employee will require supervision and has limited opportunity to exercise independent judgment and initiative in the line of work.

Professional Qualifications/Skills:

• Associate’s degree preferred and equivalent experience;

• Two (2) years relevant experience or one (1) year with Bachelor’s degree;

• Must be highly organized;

• Ability to handle multiple tasks simultaneously;

• Ability to communicate effectively orally and in writing;

• Must demonstrate thorough knowledge of Microsoft applications (MS Word, PowerPoint). Solid Excel experience is a must;

• Experience working with databases;

• Knowledge of basic accounting skills helpful;

• Must be familiar with appropriations law;

• Department of State experience preferred.

Must be a US citizen and possess or be able to obtain/maintain a SECRET security clearance.

Position Title: Budget Analyst II

Performs a variety of intermediate accounting and budgetary activities as they relate to specific staffing and training programs within the Foreign Affairs Security Training Center (FASTC).

Major Duties:

• Advises customer on financial matters;

• Analyzes budgets;

• Analyzes financial data;

• Analyzes financial information to project future revenues or expense;

• Compiles data for financial reports;

• Computes financial data; consult with managerial or supervisory personnel;

• Formulates budgets with supervisory assistance;

• Drafts or maintains budgeting databases;

• Monitors operational budget;

• Processes invoices for payment;

• Employee will require some supervision and has a growing opportunity to exercise independent judgment and initiative in the line of work.

Professional Qualifications/Skills:

• Bachelor’s degree preferred and equivalent experience;

• Four (4) years relevant experience or two (2) years with a Master’s degree;

• Two (2) years as a Budget Analyst I or equivalent experience;

• Must be highly organized;

• Ability to handle multiple tasks simultaneously;

• Ability to communicate effectively orally and in writing;

• Must demonstrate thorough knowledge of Microsoft applications (MS Word, PowerPoint). Solid Excel experience is a must;

• Experience working with databases;

• Knowledge of basic accounting skills helpful;

• Ability to work independently with some supervision;

• Must be familiar with appropriations law;

• Department of State experience preferred.

Position Title: Budget Analyst III

Performs a variety of intermediate and advanced accounting and budgetary activities as they relate to specific staffing and training programs within the Foreign Affairs Security Training Center (FASTC).

Major Duties:

• Advises customer on financial matters;

• Works with outside agencies on budgetary matters;

• Analyzes budgets;

• Analyzes financial data;

• Analyzes financial information to project future revenues or expense;

• Compiles data for financial reports;

• Computes financial data; consult with managerial or supervisory personnel;

• Formulates budgets;

• Drafts or maintains budgeting databases;;

• Monitors operational budget;

• Processes invoices for payment;

• Employee requires infrequent supervision and is expected to work independently according to established policies and accepted practice.

Professional Qualifications/Skills:

• Bachelor’s degree preferred and equivalent experience;

• Five (5) years relevant experience or two (2) years with a Master’s degree;

• Two (2) years as a Budget Analyst II or equivalent experience;

• Must be highly organized and have excellent oral and written communication skills in order to interface with DS personnel and other government agencies at all levels;

• Ability to handle multiple tasks simultaneously;

• Ability to communicate effectively orally and in writing;

• Knowledge of office policies, practices and procedures;

• Must demonstrate thorough knowledge of Microsoft applications (MS Word, PowerPoint). Solid Excel experience is a must;

• Experience working with databases;

• Knowledge of basic accounting skills helpful;

• Ability to work independently;

• Completion of appropriations law course training;

• Department of State experience preferred.

Position Title: Budget Analyst IV

Performs a variety of advanced accounting and budgetary activities as they relate to specific staffing and training programs within the Foreign Affairs Security Training Center (FASTC).

Major Duties:

• Advises customer on financial matters;

• Works with outside agencies on budgetary matters;

• Analyzes budgets;

• Analyzes financial data;

• Analyzes financial information to project future revenues or expense;

• Compiles data for financial reports;

• Computes financial data; consult with managerial or supervisory personnel;

• Formulates budgets;

• Drafts or maintains budgeting databases;

• Makes presentations on financial matters;

• Monitors operational budget;

• Processes invoices for payment;

• Exercises independent judgment and initiative on a daily basis and requires infrequent supervision.

Professional Qualifications/Skills:

• Bachelor’s degree preferred and equivalent experience;

• Five (5) or more years relevant experience or three (3) years with a Master’s degree;

• Two (2) years as a Budget Analyst III or equivalent experience;

• Must be highly organized and have excellent oral and written communication skills in order to interface with DS personnel and other government agencies at all levels;

• Ability to handle multiple tasks simultaneously;

• Ability to communicate effectively orally and in writing;

• Knowledge of office policies, practices and procedures;

• Must demonstrate thorough knowledge of Microsoft applications (MS Word, PowerPoint). Solid Excel experience is a must;

• Experience working with databases;

• Knowledge of basic accounting skills helpful;

• Ability to work independently;

• Completion of appropriations law course training;

• Department of State experience preferred.

Position Title: Customer Support Training Specialist I

The Customer Support Training Specialist is responsible for assisting and supporting curriculum maintenance and the proper archiving of curricula in SharePoint. This position requires the incumbent to work in accordance with Training and Performance Standard Operating Procedures (SOP) and Federal Law Enforcement Training Accreditation (FLETA) standards. The incumbent works closely with program offices, Subject Matter Experts, instructors and Instructional Systems Designers to support the maintenance and updates of lessons plans, student materials, and instructional media. The incumbent works under the close guidance of the Program Office.

Major Duties:

• Processes customer service requests for updating course materials and updates Master Change

Records in a timely manner;

• Ensures proper naming conventions are followed for all curriculum related materials using

SharePoint;

• Archives curriculum and maintains tracking logs on SharePoint or other designated sources to ensure the currency of course materials;

• Actively monitors and maintains the customer service mailbox;

• Coordinates all change requests to existing curriculum materials with Instructional Systems Designers and/or Distributed Learning Designers and the relevant program office;

• Coordinates all requests to change Training Course Control Documents (course development documents) with Instructional Systems Designers, Distributed Learning Designers and the relevant program office;

• Provides weekly updates of course activities to the Curriculum Manager;

• Employee will require supervision and has limited opportunity to exercise independent judgment and initiative in the line of work.

Professional Qualifications/Skills:

• Associate's degree, preferably in education, instructional design, or a related subject, together with one (1) year of relevant work experience, preferably in a training environment;

• Familiarity with standard concepts and practices in a training environment preferred;

• Excellent writing, proofreading and organizational skills;

• Must possess excellent written and spoken command of the English language;

• Must be proficient in the use of Microsoft applications (MS Word, PowerPoint and Excel;.

• Must have knowledge of SharePoint.

Must be a U.S. citizen and possess or be able to obtain/maintain a SECRET clearance.

Position Title: Customer Support Training Specialist II

The Customer Support Training Specialist is responsible for supporting curriculum maintenance and the proper archiving of curricula in SharePoint. This position requires the incumbent to work in accordance with Training and Performance Standard Operating Procedures (SOP) and Federal Law Enforcement Training Accreditation (FLETA) standards. The incumbent works closely with program offices, Subject Matter Experts, instructors and Instructional Systems Designers to support the maintenance and updates of lesson plans, student materials, and instructional media.

Major Duties:

• Processes customer service requests for updating course materials and updates Master Change

Records in a timely manner;

• Ensures proper naming conventions are followed for all curriculum related materials using

SharePoint;

• Archives curriculum and maintains tracking logs on SharePoint or other designated sources to ensure the currency of course materials;

• Assists in providing quality control check on lessons and all supporting material that have been updated.;

• Actively monitors and maintains the customer service mailbox;

• Coordinates all change requests to existing curriculum materials with Instructional Systems

Designers (e.g. lesson plans, presentations, student and instructor guides, and handouts);

• Coordinates all requests to change Training Course Control Documents (course development documents) with Instructional Systems Designers, Distributed Learning Designers and the relevant program office.

• Develops and maintains strong training-related relationships with program representatives;

• Provides weekly updates of course activities to the Curriculum Manager;

• Employee requires infrequent supervision and is expected to work independently according to established policies and accepted practice.

Professional Qualifications/Skills:

• Associate’s degree, preferably in education, instructional design or a related subject, together with three (3) years of work experience in a training environment;

• Must be familiar with standard concepts and practices in a training environment;

• Understanding of the Instructional Systems Design Model;

• Excellent writing, proofreading and organizational skills;

• Must possess excellent written and spoken command of the English language;

• Must be proficient in the use of Microsoft applications (MS Word, PowerPoint and Excel);

• Must be proficient in the use of SharePoint;

• Ability to work with minimal supervision.

Must be a U.S citizen and possess or be able to obtain/maintain a SECRET clearance.

Position Title: Deputy Program Manager I

The Deputy Program Manager I will assist the FASTC PM managing the contractor processes that enable performance under the contract and subordinate task orders. The DPM will report directly to the PM, and coordinate with the Contracting Officer (CO), Contracting Officer’s Representative (COR), and Government Technical Monitors (GTM) when as assigned by PM to do so. DPM will function as the principal interface between the PM (who is often at gov’t site) and the contractor/PMO.

Major Duties:

• Serve as back-up focal point to PM for all contractor functions that pertain to performance under the contract

• DPM will act on behalf of the PM during PM absences.

• Maintain weekly employee FASTC roster and status report to track filled CLINS, new hires, vacancies, resignations, terminations, CLIN changes, and other critical data.

• Coordinate direct company billing for unit travel needs across domestic and international, in addition to miscellaneous contract expenses.

• Organize and produce contract deliverable documents for PM review and submission

• Plan, coordinate, and oversee professional development training as required.

• Support PM in new policy development and implementation.

• Coordinate HR issues and incidents, ensuring company responsiveness to requests for leave, pay issues other HR support needs of contract personnel.

• Coordinate recruiting needs, coordinate and/or conduct pre-screen interviews for initial candidate selections.

• Perform contract data analytics to detect trends and assess emergent issues.

• Proactively communicate and collaborate with Contractor employees to analyze needs for information and support on an ongoing basis.

• Work with PM on corporate budgeting and contract reporting requirements.

• Ensure compliance with company policies, procedures and practices.

Professional Qualifications/Skills:

• Bachelor’s degree

• Must have at least seven (7) years of professional experience.

• At least two (2) years’ experience as a DPM or Management Analyst supporting a government contract.

• Demonstrated experience coordinating staffing contract recruiting needs.

• Demonstrated experience in planning, evaluating, analyzing, and implementing government contract requirements.

• Demonstrated excellent organizational and coordination skills.

• Excellent Microsoft Word, Excel, and SharePoint skills.

Position Title: Deputy Program Manager II

The Deputy Program Manager II will assist the FASTC PM managing the contractor processes that enable performance under the contract and subordinate task orders. The DPM will report directly to the PM, and coordinate with the Contracting Officer (CO), Contracting Officer’s Representative (COR), and Government Technical Monitors (GTM) when as assigned by PM to do so. DPM will function as the principal interface between the PM (who is often at gov’t site) and the contractor/PMO.

Major Duties:

• Serve as back-up focal point to PM for all contractor functions that pertain to performance under the contract

• DPM will act on behalf of the PM during PM absences.

• Maintain weekly employee FASTC roster and status report to track filled CLINS, new hires, vacancies, resignations, terminations, CLIN changes, and other critical data.

• Coordinate direct company billing for unit travel needs across domestic and international, in addition to miscellaneous contract expenses.

• Organize and produce contract deliverable documents for PM review and submission

• Plan, coordinate, and oversee professional development training as required.

• Support PM in new policy development and implementation.

• Coordinate HR issues and incidents, ensuring company responsiveness to requests for leave, pay issues other HR support needs of contract personnel.

• Coordinate recruiting needs, coordinate and/or conduct pre-screen interviews for initial candidate selections.

• Perform contract data analytics to detect trends and assess emergent issues.

• Proactively communicate and collaborate with Contractor employees to analyze needs for information and support on an ongoing basis.

• Work with PM on corporate budgeting and contract reporting requirements.

• Ensure compliance with company policies, procedures and practices.

Professional Qualifications/Skills:

• Bachelors degree required

• Must have at least ten (10) years of professional experience.

• At least two (2) years’ experience as a PM or DPM supporting a government contract.

• Demonstrated experience coordinating staffing contract recruiting needs.

• Demonstrated experience in planning, evaluating, analyzing, and implementing government contract requirements.

• Demonstrated excellent organizational and coordination skills.

• Excellent Microsoft Word, Excel, and SharePoint skills.

Position Title: Explosives Countermeasures Instructor I

The Explosives Countermeasures Instructor will serve as an instructor for explosives and Improvised Explosive Device (IED) recognition and avoidance techniques with responsibility for planning, organizing, and presenting and/or managing the presentation of one or more of these courses and for evaluating training effectiveness to ensure that objectives are met. The incumbent will also serve as a Foreign Affairs Security Training Center (FASTC) subject matter expert on explosives and IED recognition.

Major Duties:

• Plans, organizes and manages the presentation of explosives countermeasures training courses;

• Reviews established training objectives, lesson plans, training materials, and instructional methods prior to the beginning of assigned courses;

• Researches and reviews current reports related to Diplomatic Security and introduces applicable information into EC courses;

• Coordinates logistics arrangements for assigned courses including student travel and lodging, interpreters, escort officers, space availability, facilities, and equipment at training sites;

• Arranges for guest speakers, approves shipments of special equipment and materials, and other related activities;

• Complies with all Federal Law Enforcement Training Accreditation (FLETA) standards;

• Resolves problems that occur in the preparation for and during training;

• Evaluates training effectiveness to ensure that training objectives have been met;

• Reviews and analyzes trainee evaluations, feedback from other instructors, and personal observations;

• Identifies need for and assists with revisions to course content and materials or instructional methods as necessary to improve the explosives countermeasures training curriculum effectiveness and quality;

• Provides budget estimates for assigned courses;

• Ensures optimum efficiency in the use of assigned resources;

• Participates in curriculum review conferences;

• Assists instructors in other security related subjects;

• Provides assistance in conducting practical exercises when needed;

• Presents security awareness briefings to a wide range or audiences;

• Establishes and maintains liaison with a broad array of law enforcement, security, military, government and civilian organizations interested in or affected by explosives countermeasures training;

• Keeps abreast of current security techniques, methods, and procedures in Explosive Ordnance Disposal (EOD) through attendance at training sessions, seminars, and workshops;

• Assists in scheduling and planning classes by developing and maintaining close contact with program coordinators as well as with other appropriate training entities;

• Submits training records in a timely manner;

• Serves as subject matter expert for the design of new training;

• Tests/evaluates new training courses and instructional materials;

• Assists with equipment inventory and maintenance for assigned training programs;

• Maintains requisite levels of proficiency in all duty-related techniques and procedures;

• Employee will require supervision and has limited opportunity to exercise independent judgment and initiative in the line of work;

• Periodic local travel and occasionally, travel to other areas within and outside the United States may be required.

Professional Qualifications/Skills:

• High School diploma required;

• Graduate of NAVSCOLEOD (Naval School Explosive Ordnance Disposal) required;

• Minimum of three (3) years of Explosives Ordnance Disposal/Bomb Disposal experience;

• At least two (2) years EOD instructor experience;

• Completion of a recognized instructor development training course preferred;

• Must have excellent people and organizational skills;

• Expert knowledge of terrorist operations and IEDs;

• Knowledge of current protective security methods to provide instruction that is consistent with currently accepted methods and practices;

• Familiarity with the functions, responsibilities, and duties of Foreign Service personnel preferred;

• Basic knowledge of adult learning principles, course development, classroom and practical;

instructional presentation methods, and methods for evaluating training effectiveness;

• Ability to conduct live explosives and pyrotechnic demonstrations;

• Ability to immediately analyze, predict, and preclude situations to ensure training exercises are conducted in a safe manner;

• Ability to establish and maintain liaison with personnel at all levels in order to plan and coordinate assigned responsibilities;

• Skill in oral and written communications to present training to a variety of audiences and to prepare and present briefings;

• Ability to complete work requiring regular and recurring physical exertion, including periods of standing, occasional heavy lifting, and irregular hours in both training and protective service operations, at times, during inclement weather;

• Ability to work outdoors where conditions may be unpleasant or uncomfortable, irregular and unscheduled hours and with exposure to personal risks;

• Ability to lift and carry heavy equipment and materials while demonstrating physically challenging practical exercises.

Position Title: Explosives Countermeasures Instructor II

The Explosives Countermeasures Instructor will serve as an instructor for explosives and Improvised Explosive Device (IED) recognition and avoidance techniques with responsibility for planning, organizing, and presenting and/or managing the presentation of one or more of these courses and for evaluating training effectiveness to ensure that objectives are met. The incumbent will also serve as a Foreign Affairs Security Training Center (FASTC) subject matter expert on explosives and IED recognition.

Major Duties:

• Plans, organizes and manages the presentation of explosives countermeasures training courses;

• Reviews established training objectives, lesson plans, training materials, and instructional methods prior to the beginning of assigned courses;

• Researches and reviews current reports related to Diplomatic Security and introduces applicable information into EC courses;

• Coordinates logistics arrangements for assigned courses including student travel and lodging, interpreters, escort officers, space availability, facilities, and equipment at training sites;

• Arranges for guest speakers, approves shipments of special equipment and materials, and other related activities;

• Complies with all Federal Law Enforcement Training Accreditation (FLETA) standards;

• Resolves problems that occur in the preparation for and during training;

• Evaluates training effectiveness to ensure that training objectives have been met;

• Reviews and analyzes trainee evaluations, feedback from other instructors, and personal observations;

• Identifies need for and assists with revisions to course content and materials or instructional methods as necessary to improve the explosives countermeasures training curriculum effectiveness and quality;

• Provides budget estimates for assigned courses;

• Ensures optimum efficiency in the use of assigned resources;

• Participates in curriculum review conferences;

• Assists instructors in other security related subjects;

• Provides assistance in conducting practical exercises when needed;

• Presents security awareness briefings to a wide range or audiences;

• Establishes and maintains liaison with a broad array of law enforcement, security, military, government and civilian organizations interested in or affected by explosives countermeasures training;

• Keeps abreast of current security techniques, methods, and procedures in Explosive Ordnance;

Disposal (EOD) through attendance at training sessions, seminars, and workshops;

• Assists in scheduling and planning classes by developing and maintaining close contact with program coordinators as well as with other appropriate training entities;

• Submits training records in a timely…