Draft EAP Services - Reno RO - Performance Work Statement.docx

PERFORMANCE WORK STATEMENT EMPLOYEE ASSISTANCE PROGRAM (EAP) SERVICES

DEPARTMENT OF VETERANS AFFAIRS RENO REGIONAL OFFICE

1. GENERAL

The Department of Veterans Affairs Reno Regional Office has a requirement to provide Employee Assistance Program (EAP) services for assessment, referral and limited counseling for approximately 351 employees inclusive of their immediate family members, with costs paid by the Reno Regional Office. Immediate family includes spouse, children, including adopted children and employee’s parents. Costs of additional counseling services will be paid by employees or their health insurance providers. Referrals of employees and/or eligible family members may be self- referral or by a recommendation by any supervisor of the Department of Veterans Affairs Reno Regional Office.

2. BACKGROUND

This program serves employees who are experiencing personal problems that may be affecting their job performance, attendance, or conduct. EAP counselors provide assessment, referral, and short-term counseling services to employees with family or marital difficulties, alcohol or drug dependency, financial, mental, emotional or other problems.

3. OBJECTIVE OF THE EMPLOYEE ASSISTANCE PROGRAM (EAP)

Contractor shall independently provide support services to satisfy the overall operational objectives of the Reno Regional Office. Contractor shall provide access to appropriate prevention, treatment and rehabilitation programs and services for employees of the Regional Office with alcohol, drug, mental, emotional, family or other personal problems which adversely affect job performance, and to provide guidance for supervisors to effectively handle problems of employees, which adversely affect job performance.

4. EMPLOYEE ASSISTANCE PROGRAM (EAP) POLICY

4.1. The program is available to all employees and their immediate families, since problems at home may affect work. Immediate family includes spouse, children, including adopted children and employee’s parents.

4.2. All records and discussions of personal problems will be confidential and will not jeopardize an employee’s job security, promotional opportunities or reputation. These records will be kept by the designated counseling resource; furthermore, an individual’s specific records will not be reported to the regional office.

4.3. Verification of usage will be accomplished through auditors or auditors suggested by contractor or independent auditors selected by the Regional Office issuing the task order, ensuring confidentiality is maintained for the user.

4.4. Supervisors may use the program to obtain guidance when personal problems of subordinate staff cause unsatisfactory job performance and/or to refer employees to the program.

4.5. It is the policy of the Regional Office to intervene only when problems affect job performance or reflect discredit to the regional office.

4.6. Employees in treatment or rehabilitation will be eligible for sick leave on the same basis as Department of Veterans Affairs, Reno Regional Office is granted for other health problems; if sick leave is not available, annual leave or leave without pay will be considered.

4.7. These policies do not alter nor replace existing administrative policy or contractual agreements of the Regional Office but are intended merely to assist the Regional Office in carrying out existing policies.

5. PROGRAM REQUIREMENTS TASKS AND OBJECTIVES

The EAP Contractor is expected to provide, at a minimum, the following:

5.1. Diagnostic Services: To include up to three visits per presenting problem for evaluation, assessment and initial counseling directed toward identifying and assessing the complexity of personal problems, which may affect job performance. The contractor shall provide services of the type herein described to employees and their immediate families during regular work hours. The contractor shall provide a 24-hours toll-free line where callers speak immediately to a counselor.

5.2. Referral Services: Motivational counseling and referral to competent care and follow-up directed toward appropriate community resources for employees and dependents whose problems warrant specialize and/or longer-term counseling. The Services performed under said referrals are not paid for under this Contract. Contractor shall work with Counselee in setting up a referral that is to be paid for by the Counselee and/or by their Federal Employees Health Benefits (FEHB).

5.3. Work-Related Issues: Issues covering job dissatisfaction and/or work-related problems will be referred to the EAP Coordinator of the Regional Office issuing the task order EAP Coordinator or other HR designee assigned in the task order.

5.4. Work-life services to include:

5.4.1. Childcare information and referrals for all types of childcare, camps, and schools. — Eldercare information and referrals

5.4.2. Adoption resources

5.4.3. Academic resources, including customized profiles for military schools, boarding schools and colleges. College planning guides include sources of financial assistance, educational consultants, SAT information and relevant web sites.

5.4.4. Pet care services that offer information on breeders and groomers, walkers and sitters, kennels, veterinarians, and pet publications.

5.4.5. Legal consultation provided by attorneys for such matters as bankruptcy, credit, estate planning, real estate, wills, etc.

5.4.6. Financial consultation by experts regarding debt matters, investment options, money management and retirement planning.

5.4.7. Tutoring referrals for children needing academic assistance. Employees can receive information on programs that provide tutoring at a designated site or in the home.

5.5. Maintaining individual case files: The contractor shall be responsible for maintaining complete, individual case files for every employee referred for assistance. Such case records shall be maintained in accordance with the confidentiality requirements of Public Law 92-282 and the implementing Federal Regulations. All records of the Employee Assistance Program are considered to be the property of the Department of Veterans Affairs. Contractor shall return the original records to the appropriate persons at the termination of the contract.

5.6. Contractor will provide the Regional Office with brochures, posters and other materials to promote and maintain employee awareness, to familiarize employees and supervisors with services available through the EAP, and to enhance employee and supervisory understanding of how personal problems can affect job performance.

5.7. Management consultation services: To include telephone consultation for the purpose of assisting supervisors to determine and implement a course of action for dealing with an employee with performance problems that may be connected with mental, emotional, drug, alcohol, or personal problems within the scope of this contract. When management requests a consultation, the contractor must respond to the manager within a 24 hour period.

5.7.1. Contractor will provide Annual Supervisory training to the Regional Office to promote the EAP program and detail the various avenues in which Supervisors can utilize the EAP Program. Training will be approximately one (1) hour annually.

5.8. Training, orientation, and promotional material to include:

5.8.1. Introductory, and quarterly thereafter, informational brochures highlighting EAP topics of employee interest. The brochures shall include, but not be limited to, how to obtain EAP services, what services are available, and who are covered under the program. Material shall emphasize the confidential nature of the EAP program.

5.8.2. An EAP website that can be accessed at home or work so employees have another avenue to be educated and seek topics of interest.

5.8.3. Orientation sessions for employees shall include, but not be limited to, how to obtain EAP services, what services are available and for whom. The orientation shall emphasize the confidential nature of the EAP program. The contractor is expected to have orientation sessions for employees annually.

5.8.4. Training sessions for supervisors shall include, but not be limited to, the following topics: availability of advice and consultation for supervisors, basic distinction between supervision and counseling, general principles of crisis management, need for supervisors to emphasize privacy and confidentiality, voluntary vs. involuntary referral (alternative to administrative adverse action), methods of reporting breakdown or adequacy or continuity of treatment, basic concepts of mental health, illness, alcoholism and substance abuse, treatment methods and prognosis. The government reserves the right of final review and approval of all informational materials to be distributed to employees and supervisors. The contractor is expected to have orientation sessions for managers annually.

5.8.5. Contractor will be notified by the EAP Coordinator(s) of the Regional Office (or other HR designated) at least 30 days in advance of orientation and training sessions for both employees and supervisors. (*Note: EAP Coordinator(s) are not authorized to give directions to the contractor or make changes to the scope of this PWS without authorization from the Contracting Officer and a modification to the contract.)

5.9. Statistical Reporting Required:

5.9.1. Quarterly, within 30 days after the end of the quarter, the contractor shall provide a summary status report and individual status reports on all active cases, cases dropped, and cases resolved. This summary status report will be provided directly to the Reno Regional Office Human Resources Division. For each of the categories, alcohol, other drugs and emotional/other (which shall be further sub-classified into emotional/psychological/psychiatric, marital, other family, financial, legal, smoking, weight and other, or such other categories approved by the government).

5.9.2. In order to reduce the possibility (or perception by employees of the possibility) that information extracted from statistical data could be used to identify employees, data provided by the contractor will be limited to the above data elements.

6. PERFORMANCE REQUIREMENTS AND STANDARDS FOR TASKS/OBJECTIVES:

6.1. Performance Requirements:

6.1.1. Availability: The contractor is required to provide Telephonic EAP Services on a 24 hour, 7 Days a week basis (i.e. 24/7). Service price will be based upon Employee Population and the contracted rate which will be identified by the Regional Office.

6.1.2. Confidentiality of records and referrals: Contractor will ensure that no employee of the Regional Office will be assigned for diagnosis; referral or counseling to a VA affiliated person unless specifically requested by the employee.

6.1.2.1. All services are to be provided by the contractor to employees without regard to race, color, creed or national origin.

6.1.2.2. Contractor agrees to comply with requirements to the confidential nature of patient records in accordance with 42 USC Section 290dd-2 and Section 333 of Public Lab 91-616 (as amended by PL 92- 282), Section 408 of PL 92-255, and Federal Regulations of the Special Action Office for Drug Abuse Prevention (21 CFR Part 1401). The government agrees to provide the contractor with a copy or website address of these requirements upon written request.

6.1.2.3. Exclusions: Medications and physical examinations are not to be considered a part of the independent counseling services for the EAP and shall not be provided under this contract. Employees shall be advised that the government will not reimburse through this program for physical examinations, drugs, hospitalizations or other medical treatments.

6.1.2.4. Fees paid by the Department of Veterans Affairs shall not be greater than fees paid to the contractor by any other referral source for the same service. Fees cannot be paid for the services not authorized.

6.1.2.5. The contractor agrees to save and hold harmless the Department of Veterans Affairs and its employees from any and all claims and liabilities of any type whatsoever and for damage to, loss or destruction of/on any property of a person, firm, corporation and/or other party; and for the injury to or death of any person or persons which now or hereafter arise out of or result from or be in any way connected, directly or indirectly, with said provision of services or the performance of this agreement.

6.1.3. Program Availability: The Reno Regional Office is authorized to designate an official representative of the awarding Contracting Officer and individuals will be specified at award of contract. Diagnostic and referral services will be available from a least one location in or around the metropolitan areas of the following location:

Department of Veterans Affairs Reno Regional Office 5460 Reno Corporate Dr Reno, NV 89511

Approximate Number of Employees: 351.

A toll-free number will be available for out-based employees that are not within 30 miles travel distance of the Regional Office. Contractor will have referral capability in the out- based areas.

6.1.4. Emergency (crisis capability with psychiatric/psychological backup) and after-hours EAP calls shall be responded to by a professional staff member on a 24-hour daily basis. Contractor to forward medical emergency calls to 911 when applicable.

6.1.5. Appointments will be made so that the client will be seen within three (3) working days or sooner as appropriate.

6.1.6. Regional Office staff (to be determined) are designated by the Contracting Officer and are authorized to act within the limitations specified and written restrictions specifically imposed under the terms of the order and by the Contracting Officer. This authority shall extend to the following: inspection, acceptance, or rejection of work.

6.1.7. This designation does not include authority to direct changes in scope, price, terms or conditions of the contract or order. The authority herein also does not include authority to execute modifications to the contract or order, which require the signature of the Contracting Officer, or to bind the Government by contract in terms of a proposed contract change.

6.1.8. The C&A requirements do not apply. A Security Accreditation Package is not required.

6.2. Performance Standards/Thresholds: Please reference the Performance Requirements.

6.3. Quality Assurance: Contractor shall submit a quality control plan prior to award to address performance standards and requirements.

6.3.1. Contractor will provide the Regional Office with program evaluation data obtained by Contractor through the seeking and evaluation of client and/or supervisory feedback of services rendered. Such evaluation shall pertain to diagnostic and referral services provided as well as services provided by referral sources. This follow-up activity with clients and/or supervisors may be conducted on a quarterly basis for one year following initial intake.

6.3.2. Program Assessment: The contractor shall provide the following (minimum):

6.3.2.1. A method of surveying program users, including employees, family members and supervisors about their experiences and overall satisfaction with the services provided (survey shall preserve the anonymity of the users from the government).

6.3.2.2. A balance summary of employee and supervisor comments (without identifying employees) about experience with the program.

6.3.2.3. A summary of activities, including statistics of program utilization and the education and outreach activities carried out by the contractor.

6.3.2.4. Major problems and/or obstacles encountered and how these were resolved or dealt with.

6.3.2.5. Major success of the program.

6.3.2.6. An executive summary of the findings, of not more than 3 pages.

7. REGIONAL OFFICE RESPONSIBLITIES:

To assure adequate acceptability and utilization of these diagnostic and referral services, the Regional Office agrees to participate in program exposure and employee education of the services available. Distribution of promotional materials to employees shall be at the expense of the Regional Office.

The awarded vendor shall furnish all the necessary qualified personnel, materials, facilities and management resources to furnish the services set forth in the Performance Work Statement (PWS) within the terms specified and at the price(s) stated.

8. PUBLISHING RESULTS:

None of the information or data gathered in connection with the services specified in this contract, or studies or materials based thereon or relating thereto, shall be publicized without the prior approval of an authorized official of the VA Regional Office.

9. VA ACQUISITION REGULATION SOLICITATION PROVISION AND CONTRACT CLAUSES

VA HANDBOOK 6500.6 APPENDIX B

VA ACQUISITION REGULATION SOLICITATION PROVISION AND CONTRACT CLAUSE

1. SUBPART 839.2 – INFORMATION AND INFORMATION TECHNOLOGY SECURITY

REQUIREMENTS

839.201 Contract clause for Information and Information Technology Security:

a. Due to the threat of data breach, compromise or loss of information that resides on either VA-owned or contractor-owned systems, and to comply with Federal laws and regulations, VA has developed an Information and Information Technology Security clause to be used when VA sensitive information is accessed, used, stored, generated, transmitted, or exchanged by and between VA and a contractor, subcontractor or a third party in any format (e.g., paper, microfiche, electronic or magnetic portable media).

b. In solicitations and contracts where VA Sensitive Information or Information Technology will be accessed or utilized, the CO shall insert the clause found at 852.273-75, Security Requirements for Unclassified Information Technology Resources.

2. 852.273-75 - SECURITY REQUIREMENTS FOR UNCLASSIFIED INFORMATION

TECHNOLOGY RESOURCES (INTERIM- OCTOBER 2008)

As prescribed in 839.201, insert the following clause:

The contractor, their personnel, and their subcontractors shall be subject to the Federal laws, regulations, standards, and VA Directives and Handbooks regarding information and information system security as delineated in this contract.

VA HANDBOOK 6500.6 APPENDIX C

APPENDIX C — VA INFORMATION AND INFORMATION SYSTEM SECURITY AND PRIVACY LANGUAGE FOR INCLUSION IN CONTRACTS, AS APPROPRIATE

NOTE: Any sections (1-14) which DO NOT apply should not be included in the Statement of Work (SOW), Performance Work Statement (PWS), Product Description (PD) or contract.

1. GENERAL. This entire section applies to all acquisitions requiring any Information Security and Privacy language. Contractors, contractor personnel, subcontractors and subcontractor personnel will be subject to the same federal laws, regulations, standards, VA directives and handbooks, as VA personnel regarding information and information system security and privacy.

2. VA INFORMATION CUSTODIAL LANGUAGE. This entire section applies to all acquisitions requiring any Information Security and Privacy language. a. The Government shall receive unlimited rights to data/intellectual property first produced and delivered in the performance of this contract or order (hereinafter “contract”) unless expressly stated otherwise in this contract. This includes all rights to source code and all documentation created in support thereof. The primary clause used to define Government and Contractor data rights is FAR 52.227-14 Rights in Data – General. The primary clause used to define computer software license (not data/intellectual property first produced under this contractor or order) is FAR 52.227-19, Commercial Computer Software License.

b. Information made available to the contractor by VA for the performance or administration of this contract will be used only for the purposes specified in the service agreement, SOW, PWS, PD, and/or contract. The contractor shall not use VA information in any other manner without prior written approval from a VA Contracting Officer (CO). The primary clause used to define Government and Contractor data rights is FAR 52.227-14 Rights in Data – General.

c. VA information will not be co-mingled with any other data on the contractor’s information systems or media storage systems. The contractor shall ensure compliance with Federal and VA requirements related to data protection, data encryption, physical data segregation, logical data segregation, classification requirements and media sanitization.

d. VA reserves the right to conduct scheduled or unscheduled audits, assessments, or investigations of contractor Information Technology (IT) resources to ensure information security is compliant with Federal and VA requirements. The contractor shall provide all necessary access to records (including electronic and documentary materials related to the contracts and subcontracts) and support (including access to contractor and subcontractor staff associated with the contract) to VA, VA's Office Inspector General (OIG), and/or Government Accountability Office (GAO) staff during periodic control assessments, audits, or investigations.

e. The contractor may only use VA information within the terms of the contract and applicable Federal law, regulations, and VA policies. If new Federal information security laws, regulations or VA policies become applicable after execution of the contract, the parties agree to negotiate contract modification and adjustment necessary to implement the new laws, regulations, and/or policies.

f. The contractor shall not make copies of VA information except as specifically authorized and necessary to perform the terms of the contract. If copies are made for restoration purposes, after the restoration is complete, the copies shall be destroyed in accordance with VA Directive 6500, VA Cybersecurity Program and VA Information Security Knowledge Service.

g. If a Veterans Health Administration (VHA) contract is terminated for default or cause with a business associate, the related local Business Associate Agreement (BAA) shall also be terminated and actions taken in accordance with VHA Directive 1605.05, Business Associate Agreements. If there is an executed national BAA associated with the contract, VA will determine what actions are appropriate and notify the contactor.

h. The contractor shall store and transmit VA sensitive information in an encrypted form, using VA-approved encryption tools which are, at a minimum, Federal Information Processing Standards (FIPS) 140-2, Security Requirements for Cryptographic Modules (or its successor) validated and in conformance with VA Information Security Knowledge Service requirements. The contractor shall transmit VA sensitive information using VA approved Transport Layer Security (TLS) configured with FIPS based cipher suites in conformance with National Institute of Standards and Technology (NIST) 800-52, Guidelines for the Selection, Configuration and Use of Transport Layer Security (TLS) Implementations.

i. The contractor’s firewall and web services security controls, as applicable, shall meet or exceed VA’s minimum requirements.

j. Except for uses and disclosures of VA information authorized by this contract for performance of the contract, the contractor may use and disclose VA information only in two situations: (i) in response to a qualifying order of a court of competent jurisdiction after notification to VA CO (ii) with written approval from the VA CO. The contractor shall refer all requests for, demands for production of or inquiries about, VA information and information systems to the VA CO for response.

k. Notwithstanding the provision above, the contractor shall not release VA records protected by Title 38 U.S.C. § 5705, Confidentiality of medical quality-assurance records and/or Title 38 U.S.C. § 7332, Confidentiality of certain medical records pertaining to drug addiction, sickle cell anemia, alcoholism or alcohol abuse or infection with Human Immunodeficiency Virus (HIV). If the contractor is in receipt of a court order or other requests for the above-mentioned information, the contractor shall immediately refer such court order or other requests to the VA CO for response.

l. Information made available to the contractor by VA for the performance or administration of this contract or information developed by the contractor in performance or administration of the contract will be protected and secured in accordance with VA Directive 6500 and Identity and Access Management (IAM) Security processes specified in the VA Information Security Knowledge Service.

m. Any data destruction done on behalf of VA by a contractor shall be done in accordance with National Archives and Records Administration (NARA) requirements as outlined in VA Directive 6300, Records and Information Management, VA Handbook 6300.1, Records Management Procedures, and applicable VA Records Control Schedules.

n. The contractor shall provide its plan for destruction of all VA data in its possession according to VA Directive 6500 and NIST 800-88, Guidelines for Media Sanitization prior to termination or completion of this contract. If directed by the COR/CO, the contractor shall return all Federal Records to VA for disposition.

o. Any media, such as paper, magnetic tape, magnetic disks, solid state devices or optical discs that is used to store, process, or access VA information that cannot be destroyed shall be returned to VA.The contractor shall hold the appropriate material until otherwise directed by the Contracting Officer’s Representative (COR) or CO. Items shall be returned securely via VA-approved methods. VA sensitive information must be transmitted utilizing VA-approved encryption tools which are validated under FIPS 140-2 (or its successor) and NIST 800-52. If mailed, the contractor shall send via a trackable method (USPS, UPS, FedEx, etc.) and immediately provide the COR/CO with the tracking information. Self-certification by the contractor that the data destruction requirements above have been met shall be sent to the COR/CO within 30 business days of termination of the contract.

p. All electronic storage media (hard drives, optical disks, CDs, back-up tapes, etc.) used to store, process or access VA information will not be returned to the contractor at the end of lease, loan, or trade-in. Exceptions to this paragraph will only be granted with the written approval of the VA CO.

5. SECURITY INCIDENT INVESTIGATION. This entire section applies to all acquisitions requiring any Information Security and Privacy language.

a. The contractor, subcontractor, their employees, or business associates shall immediately (within one hour) report suspected security / privacy incidents to the VA OIT’s Enterprise Service Desk (ESD) by calling (855) 673-4357 (TTY: 711). The ESD is OIT’s 24/7/365 single point of contact for IT-related issues. After reporting to the ESD, the contractor, subcontractor, their employees, or business associates shall, within one hour, provide the COR/CO the incident number received from the ESD.

b. To the extent known by the contractor/subcontractor, the contractor/ subcontractor's notice to VA shall identify the information involved and the circumstances surrounding the incident, including the following: (1) The date and time (or approximation of) the Security Incident occurred.

(2) The names of individuals involved (when applicable).

(3) The physical and logical (if applicable) location of the incident.

(4) Why the Security Incident took place (i.e., catalyst for the failure).

(5) The amount of data belonging to VA believed to have been compromised.

(6) The remediation measures the contractor is taking to ensure no future incidents of a similar nature.

c. After the contractor has provided the initial detailed incident summary to VA, they will continue to provide written updates on any new and relevant circumstances or facts they discover. The contractor, subcontractor, and their employes shall fully cooperate with VA or third-party entity performing an independent risk analysis on behalf of VA. Failure to cooperate may be deemed a material breach and grounds for contract termination.

d. VA IT contractors shall follow VA Handbook 6500, Risk Management Framework for VA Information Systems VA Information Security Program, and VA Information Security Knowledge Service guidance for implementing an Incident Response Plan or integrating with an existing VA implementation.

e. In instances of theft or break-in or other criminal activity, the contractor/subcontractor must concurrently report the incident to the appropriate law enforcement entity (or entities) of jurisdiction, including the VA OIG, and the VA Office of Security and Law Enforcement. The contractor, its employees, and its subcontractors and their employees shall cooperate with VA and any law enforcement authority responsible for the investigation and prosecution of any possible criminal law violation(s) associated with any incident. The contractor/subcontractor shall cooperate with VA in any civil litigation to recover VA information, obtain monetary or other compensation from a third party for damages arising from any incident, or obtain injunctive relief against any third party arising from, or related to, the incident.

f. The contractor shall comply with VA Handbook 6500.2, Management of Breaches Involving Sensitive Personal Information, which establishes the breach management policies and assigns responsibilities for the oversight, management and reporting procedures associated with managing of breaches.

g. With respect to unsecured Protected Health Information (PHI), the contractor is deemed to have discovered a data breach when the contractor knew or should have known of breach of such information. When a business associate is part of VHA contract, notification to the covered entity (VHA) shall be made in accordance with the executed BAA.

h. If the contractor or any of its agents fails to protect VA sensitive personal information or otherwise engages in conduct which results in a data breach involving any VA sensitive personal information the contractor/subcontractor processes or maintains under the contract; the contractor shall pay liquidated damages to the VA as set forth in clause 852.211-76, Liquidated Damages—Reimbursement for Data Breach Costs.

10. LICENSES AND QUALIFICATIONS:

10.1. All personnel under this contract shall be employees or assignees of the contractor who shall be responsible for validation of their qualifications to perform the services herein described.

10.2. The EAP staff (excluding clerical/administrative) shall have demonstrated ability to work in a business setting, and to advise supervisors and managers on dealing with troubled employees and, at a minimum, shall possess the following qualifications:

10.2.1. He/she shall be a professional trained psychologist, social worker, psychiatric nurse, psychiatrist, or physician.

10.2.2. The individual shall meet applicable state requirements as to licensure and/or qualifications which are necessary to practice within the applicable state.

10.2.3. He/she shall have at least 2 years of experience in the field of alcoholism and drug abuse counseling.

10.3. Any personnel proposed as EAP counselors shall be:

10.3.1. Graduate Mental Health Professionals (Master's Degree) with at least 2 years of experience in the field of alcoholism and/or drug abuse.

10.4. The offeror shall certify that all employees or assignees have the required qualifications and credentials, and are registered/licensed in the applicable state of performance.

11. DELIVERABLES/SUBMITTALS

11.1. Insurance documents (Personal Liability and Property damage insurance) (ONLY Prior to Award)

11.2. Quality Control Plan

11.3. Certifications of employees/assignees

11.4. Monthly Invoices

11.5. Quarterly Usage Report (With each Invoice)

12. INVOICES

Invoices are to be submitted monthly in arrears, citing the contract number and CLIN (Contract Line-Item Number). The invoice address will be provided with award.

Contractor is specifically prohibited from invoicing for anything not covered under this contract; i.e., physical examinations, medication, other medical treatment. All telephone calls with employees or significant others, consultations between contract counselor and other individuals, contractor employee travel, employees not keeping appointments (no shows), or services not specifically authorized in contract costs are fixed monthly costs.