Technical_Exhibit_1_-_Performance_Requirement_Summary.pdf
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- FINANCIAL SERVICES
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- DOL131RP21617
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Technical Exhibit I - Performance Requirement Summary.
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TECHNICAL EXHIBIT 1: PERFORMANCE REQUIREMENTS SUMMARY
Required Services
(Tasks)
Performance
Standards
Acceptable
Quality
Levels
Methods of
Surveillance
Submit a PM report of scheduled, completed, and outstanding tasks monthly (SOW Section
C.3)
Administer quality control program including subcontractor management in accordance with QCP
Submit management reports as required
100% of reports accurately depict current status
Contractor is in compliance with
QCP 97% of the time
99%
95%
File reviews, periodic inspections, and random, observations, customer complaints
File reviews, periodic inspections, and random, observations, customer complaints
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