DOC_SSPO_HR RFI_F.pdf

DEPARTMENT OF COMMERCE SHARED SERVICES PROCUREMENT OFFICE

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ANNOUNCEMENT

Date: December 1. 2025

Contracting Office Address and Point of Contact Courtney Palmer Division Director, Shared Services Procurement Office 202-482-7498 CPalmer@doc.gov

Subject: RFI/Market Research: HR Services for Personnel Action Requests (PAR), Payroll, and Benefits Announcement

Proposed Solicitation Number: 1331L5-26-S-13OS-0002

Disclaimer: This announcement is a Request for Information (RFI) from industry concerning Personnel Action Requests (PAR), Payroll, and Benefits (PP&B) services supporting the United States Department of Commerce (DOC) for market research purposes. The announcement does not constitute a formal Request for Quote (RFQ) or Proposal (RFP) and is not an indication that the DOC will contract for any of the items and/or services presented in this document and attachments. Any formal solicitation that may subsequently be issued will be announced separately. Information on the specific topics of interest is provided in the following sections of this announcement. The DOC is

part of their response.

Information Request Vendor Response Company Name:

Company Address:

Primary Contact:

Title:

Phone:

Small Business? Y/N List All Qualifying Socioeconomic Categories:

Relevant NAICS:

Number of Years in Business:

Number of Employees:

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Information Request Vendor Response Interest to Prime or Sub this Effort:

Description Summary:

The DOC is seeking a third-party vendor to deliver PP&B services on behalf of the Enterprise Services organization to the majority of DOC bureaus and the Office of the Secretary (OS). The support would include supporting the transition of services, implementation, operations and ongoing enhancements.

The following supporting attachments detail supporting information beneficial for market research purposes. The RFI attachments include:

Attachment 1: Draft Program Requirements and Evaluation Approach Attachment 2: Draft Service Level Agreements (SLAs) Attachment 3: Draft Key Personnel Descriptions Attachment 4: Draft Projected PP&B and Call Center Workload Volumes Attachment 5: Draft Pricing Template Attachment 6: Draft Staffing Model

Specific Information of Interest:

DOC is requesting information from industry in the following areas:

Is there enough information/requirements provided within the attachments to allow your organization to propose against them? If not, please identify your concern(s) and highlight areas that need improvement?

Please provide feedback on the proposed SLA descriptions in Attachment 2 as performance measures. Are there additional SLAs the government should consider? How would your organization suggest measuring timeliness and performance quality?

Please provide feedback on the key personnel descriptions provided in Attachment 3.

Is there enough information in Attachment 1 to offer a strong understanding of the requirements in order to provide a per transaction cost estimate to the Government based on Attachment 5? If not, what additional information is needed?

o Regarding the line item for Personnel – Mass Actions in Attachment 5, there are mass PAR actions processed through the Mass Upload Module (MUM) within HRConnect for items such as realignments, year-end awards. Please provide feedback on how these mass actions could be priced separately from an individual Par Transaction. Some examples of a pricing structure may be: (1) mass actions require a separate pricing structure (e.g., Firm-Fixed Price (FFP) per MUM file), (2) a separate Fixed-Unit Price (FUP) per MUM transaction compared to a separate FUP for an individual transaction, or (3) a blended pricing mechanism that has worked previously.

Please provide feedback on the evaluation approach provided in Attachment 1.

Has your organization previously performed this type of work at this size, scope, and level of complexity as an integrated service? If so, could you provide an example? Please also indicate if you leveraged a fixed-unit pricing method in this example.

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Confidentiality:

The Government will not directly disclose or distribute information received in response to this RFI. However, the Government reserves the right to use information provided to develop the requirements and acquisition strategy process which will be publicly released. Any such information used in this manner will be publicly disclosed. No proprietary, classified, confidential, or sensitive information should be included in your response. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s). The government will not use information provided in this response for evaluation purposes.