ATTACHMENT_1_BARRIERS_PWS_FINAL.pdf

DJM-14-A32-Q-0004

PERFORMANCE WORK STATEMENT

ATTACHMENT 1

UNITED STATES MARSHALS SERVICE

NATIONWIDE VEHICLE BARRIERS

SCOPE OF WORK

The United States Marshals Service (USMS) is responsible for providing a nationwide vehicle barrier contract for the security and protection of federal court facilities. The USMS is seeking a Contractor with a nationwide footprint that shall provide all personnel, labor, equipment, supplies, tools, materials, supervision, and other items and services necessary to provide a one-time initial inspection and evaluation, a regular periodic inspection and maintenance program (PM-Preventive Maintenance), and repair services for USMS vehicle barriers located throughout the United States and U.S. Territories. Crash rated and non- crash rated barriers consist of Delta Scientific Barrier Systems, Nasatka Barrier Systems, BB Armor Barriers Systems, and other miscellaneous barrier systems. Work shall comply with commercial standards for maintenance and repair of these units, as well as all commercial, federal, state, and local requirements that apply. Barriers consist of actuators, control wiring, circuitry, structural framework, lighting, spring assembly, hydraulic related equipment, corresponding traffic lights, associated automated systems and control cabinets and any other related standard.

SECTION I

DESCRIPTION OF SERVICES

1.0. INITIAL INSPECTION AND EVALUATION. (IIE)

The Contractor shall visit each site within the first 45 calendar days of contract start date, collect data and evaluate each barrier. The evaluation shall include checking every function of the barrier to include sequencing, safety features and overall general condition. Digital photos of the barrier shall be taken. The Contractor shall submit a report to the Contracting Officers Representative (COR) within ten (10) calendar days after the initial site visit; the report shall consist of barrier data, performance condition, a recommended preventive maintenance and barrier repair plan (if applicable) for each barrier. The IIE is a one time performance requirement.

1.1. PREVENTIVE MAINTENANCE. (PM)

The Contractor shall perform preventive maintenance (PM) on each barrier in accordance with equipment manufacturer’s specifications/recommendations and industry standard practices to include checking and maintaining any automated system(s) that support the vehicle barriers. Contractor shall develop a PM plan for each barrier and submit to the COR for approval prior to initiating PM. The Contractor shall initiate scheduling for PM site visits once it receives approval for its PM plan. Crash rated barriers shall receive quarterly PM and non-crash rated semi-annually. Any safety arms associated with a vehcile barrier shall be included as part of the PM plan.

1.2. BARRIER REPAIRS. (BR)

The Contractor shall perform repairs to a barrier in accordance with industry standards and practices when authorized by the COR or Contracting Officer (CO). When the Contractor is notified by the COR the Contractor shall respond to routine service calls within four (4) calendar days and provide a written estimate valid for thirty (30) calendar days of all required labor hours, materials and other related costs to the COR. The Government may authorize repairs up to $2,500.00. Any repairs greater than $2,500.00 shall be initiated by the CO in the form of a Task Order within thirty (30) calendar days. If a Task Order is not issued for repairs within thirty (30) calendar days of the dated estimate, the Contractor shall be reimbursed for travel (if applicable) and labor to prepare the estimate, not to exceed $250.00.

1.3. MAINTENANCE MANUAL/LOGS.

The Contractor shall maintain a barrier manual and a physical log on site for each specific barrier at the site. The log book shall include a complete history of maintenance and repairs, indicating dates and name of technicians who performed the work. The manual and log shall be maintained with the Judicial Security Inspector (JSI) or JSI designee at the site location.

1.4. COORDINATION.

The Contractor shall coordinate all site visits in advance with the GSA Building Manager and the JSI.

1.6. ORIGINAL EQUIPMENT MANUFACTURER (OEM) REPLACEMENT PARTS.

All parts and materials shall be of OEM replacement parts or equal. All parts shall be U.L. (Underwriters Laboratories) approved/Listed if applicable. Only new standard parts shall be used in completed repairs when available. Due to the age of some barriers and non-availability of OEM parts, the COR may authorize the Contractor to utilize machined, after market or used parts. All replacement parts obtained by the Contractor shall be invoiced at Contractor’s cost. Additional cost/mark-up on materials or work performed by sub-contractor will not be accepted. The Contractor shall abide by any existing active mechanical warranties.

1.7. SERVICE REPORTS ON SITE.

Both the Contractor and the JSI (or the JSI designee) must sign the service report prior to the Contractor departing from the site before the service call can be officially closed. In addition to the required signature, the service report shall include the date and time, location of barrier system, repairs performed, date and times repairs were completed, description of parts/materials replaced, and name of the technician performing the repairs.

1.8. INVOICING.

The Contractor shall invoice for repairs once work is completed and accepted by the JSI or designated representative. This information shall be submitted to the COR for review/approval.

Each invoice shall be on company letterhead, and shall include:

1. The name and address of site where work is performed;

2. The invoice date;

3. Contract number, task order and/or modification number;

4. A description and the quantity of supplies or services furnished, as well as the associated contract line item number(s), including date of proposal and date of repair, barrier location/number, breakdown of materials and labor for repair, and a copy of receipt reflecting price paid for parts.

5. Shipping and payment terms;

6. The name, title, telephone number and complete mailing address of the responsible official to whom payment is to be sent;

7. The name, title, telephone number and mailing address of the person to be notified in the event of a defective invoice;

8. Tax payer identification number (TIN) (Usually a Social Security Number if the

Contractor is an individual or their employer identification number if a company. Invoices submitted without this number will be considered incomplete, will be returned and will not be paid.);

9. The date delivery occurred or the period over which services were provided; and

10. The Contractor shall include the following statement on each invoice:

I certify to the best of my knowledge and belief that the supplies/services shown on this invoice have been received and are accepted.

Contracting Officer’s Representative Date

1.9. AUTHORIZED PERSONNEL.

The CO will provide the Contractor a list of CORs authorized to request/accept services for the Government after award.

SECTION II

SERVICES SUMMARY

2.0. OVERVIEW.

This Services Summary (SS) identifies critical success factors for the contract. It identifies both the performance objectives for those factors and the performance threshold required for each performance objective. The Government reserves the right to survey all services called for in the contract to determine whether or not the performance objectives and goals were met. This Services Summary (SS) lists the performance objectives for the required service that the Government shall survey. The absence of any contract requirement from the SS shall not detract from its enforceability nor limit the rights or remedies of the Government under any clause of the contract. The SS will be used as the baseline to develop a Quality Assurance Surveillance Plan (QASP).

2.1. SURVEILLANCE METHODS.

Surveillance methods may include: customer complaints, public phone calls or e-mails, GSA Building Manager observation, JSI observations and periodic inspections by the COR or other representative.

Methods of surveillance can change after contract award based on, but not limited to:

a. Acceptance of a contractors QC and QASP

b. Contractor’s performance

c. Contractor’s training records and training program

2.2. PERFORMANCE EVALUATION.

Performance of a service will be evaluated to determine whether or not it meets the performance threshold. Re-performance is the preferred method of correcting any unacceptable performance.

Performance Objective PWS Para Performance Threshold

Perform Preventative Maintenance.

Maintenance performed according to submitted timeline. Barriers are receiving proper PM IAW manufacturer requirements and Industry standards.

Barriers are in good working order and performing properly

1.1 99% of preventative maintenance completed

Perform Inspections. Inspections performed and an accurate report is delivered within 10 days of inspections.

1.0 99% of all reports and supporting documents must be received within 10 working days of inspections

Perform Service for Repairs.

Respond to and repair system within specified time frame, maintains log, uses proper parts.

1.3, 1.5, 1.8 Periodically inspected by JSI/COR

Perform Emergency Service Call Repairs.

Respond to and repair system within specified time frame.

1.4 100% inspected by JSI

Communicated with the Government Repairs completed within negotiated time frame, schedules kept, on time for scheduled work

1.6, 1.9, 1.10

99% compliance reported by JSI and GSA

SECTION III

GOVERNMENT-FURNISHED PROPERTY AND SERVICES

3.0. UTILITIES.

The Government will furnish, where available, water, restroom services, and electricity at no cost to the Contractor for the sole purpose of accomplishing the requirements of this contract.

3.1. POLICE, MEDICAL AND FIRE PROTECTION.

The JSI will provide access to police/security services at the site if required. Fire Protection, Medical and Spill Response Teams will be reached via 911 from a cell phone or local phone if available. Any 911 calls shall be reported to the JSI as soon as possible.

SECTION IV

GENERAL INFORMATION

4.0. CONTRACT MANAGER.

The Contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The name of this person and alternate(s) who shall act for the Contractor shall be designated in writing to the CO. The Contract Manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The Contract Manager and alternate(s) shall be able to read, write, speak, and understand the English language.

4.1. COMMUNICATION.

The Contractor shall provide to the Government at least one primary and one alternate emergency contact phone number.

4.2. EMPLOYEES.

All employees and potential employees shall be subject to a background investigation. The Contractor shall submit an organizational structure and a list of personnel designated to perform this contract to the CO within 30 days of contract award. The Contractor shall notify the CO, in writing, of any additions, deletions, or changes in personnel within one (1) calendar day of the change. See Security Requirements attachment for specifics.

4.3. IDENTIFICATION.

The Contractor shall conform with all site rules and regulations. The JSI will assist the contractor in obtaining proper badges or escort, if required.

4.4. ATTIRE.

Contractor personnel are required to wear appropriate personal protective equipment as well as high visual reflective vests when working on the barriers.

4.5. QUALIFICATIONS/TRAINING.

The Contractor shall ensure that all barrier technicians performing the work under this contract are sufficiently trained to perform the task in accordance with industry standards and have no less than one year experience. The Contractor shall take measures necessary to ensure OEM warranties remain intact when performing maintenance, service, and/or repair. The Contractor shall submit a copy of the company’s training program as part of the proposal.

4.6. WELDING.

Any person performing welding work under this contract shall comply with all applicable laws and regulations governing the location of the work being performed. The Contractor shall coordinate with GSA Building Manager on site before welding and cutting. The Contractor shall comply with any rules or regulation the GSA Building Manager may require.

4.7. ELECTRICAL.

Each employee performing electrical work on the barrier systems shall conform to all applicable federal, state and lcal laws and safety requirements. The Contractor shall provide copies of current certifications to the JSI or GSA Building Manager upon request. Any new electrical work on site must be approved by the GSA Building Manager.

4.8. HOURS OF OPERATION/HOLIDAYS.

Work hours are between 8:00 a.m. and 5:00 p.m., Monday through Friday, excluding federal holidays. All site visits shall be scheduled and accomplished during work hours unless otherwise specified by the COR.

4.9. SAFETY AND HEALTH STANDARDS.

Contractor personnel shall comply with all applicable laws and safety regulations. Compliance with Occupational Safety and Health Administration (OSHA) and other applicable laws and regulations for the protection of employees is exclusively the obligation of the Contractor, and the Government will assume no liability or responsibility for the Contractor’s compliance or non-compliance with such responsibilities.

4.10. ENVIRONMENTAL COMPLIANCE/HAZARDOUS MATERIALS.

Oil cans, oil residue and any oil soaked material and/or paper towels, granulated materials and sand shall be disposed of by the Contractor off site. The Contractor shall transport and dispose of all waste in accordance with Federal, State and local laws and regulations. The Contractor shall develop written procedures for hazardous material spill clean-up and prevention according to EPA regulations. A copy of this plan shall be submitted to the CO ten (10) days prior to the contract start date.

4.11. CONTRACTOR FURNISHED ITEMS AND SERVICES.

Except for those items referred to as Government furnished in Section III, the Contractor shall furnish everything needed to perform this contract.

4.12. VEHICLES.

The Contractor, while on site, shall display the company’s name for identification purposes.

4.13. WARRANTY.

The Contractor shall warranty all work and repairs for ninety (90) calendar days effective on the acceptance date regardless of any lesser warranty.

4.14. BENCH STOCK.

The Contractor shall have suitable access to material supply while on site at all times; allowing for proper PM and BR performance and the ability to make minor repairs under $2,500.

4.15. QUALITY CONTROL PLAN.

Contractor shall develop and maintain a Quality Control Plan (QCP) to ensure maintenance and repair services are performed in accordance with applicable standards and manufacturers’ instructions. The Contractor shall develop and implement procedures to identify and prevent defective services from occurring and recurring. At a minimum, the Contractor shall develop quality control procedures that address the areas identified in Section II, Services Summary. The Contractor shall provide a QCP as part of its proposal.

4.16. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP).

The Contractor shall submit a QASP to the Government including:

4.16.1. A flowchart or matrix of how the Contractor will perform the IIE, PM, and BR.

4.16.2. Training of employees or subcontractors as outlined in Section 4.5

(Qualifications/Trainig)

4.16.3 Evidence of past work performed on all contracts

4.16.4. Current Hazmat policy

4.16.5 How is benchstock organized to reduce cost of returning trips for minor parts for PM and

BR

4.16.6. Web-based System, the security of the system and outside use of the system by customers to view the status of PM or BR tasks

4.17. WEB-BASED PORTAL SYSTEM & REPORTING.

The Government requires the Contractor to provide a Government accessible web-based portal system to maintain record keeping of all PM and BR activities throughout the period of this contract. The system shall remain the property of the Contractor. The information and data the system contains in reference to this contract shall remain the property of the Government.

SECTION V

OTHER REQUIREMENTS

5.0. SITE SECURITY.

Contractor personnel will be limited to their work area. The Contractor shall safeguard all materials and parts removed, as well as replacement parts. At the end of each work period, barriers shall be secured if not repaired or ready for service. The Contractor shall immediately notify the COR and the JSI when damage to Government property happens or is found. The Contractor shall annotate the damage on the inspection report. Contractor employees are responsible for safeguarding all Government property and controlled forms provided for the Contractor’s use. At the end of each work period, all Government facilities, equipment, and materials shall be secured.

5.1. WORK AREA.

The Contractor shall at all times, keep work areas free from any accumulation of debris, waste material, rubbish, tools, scaffolding, equipment, and materials. Upon completion of the job, or when away from the work site, the Contractor shall leave the work area and its premises in a clean, neat, safe and workmanlike condition. The Contractor is responsible for removal and proper disposal of all job related waste material at a permitted site.

5.2. WEAPONS, FIREARMS, AND AMMUNITION.

Contractor employees and subcontractors are prohibited from possessing weapons, firearms, or ammunition, on themselves or within Contractor-owned vehicles while on site.

5.3. UNFORSEEN GOVERNMENT CLOSURES

Uncontrollable or unforeseeable circumstances such as Acts of God or the public enemy, acts of the Government in its sovereign or contractual capacity, natural disasters, epidemics, quarantine restrictions, inclement weather, administrative closures, special Federal or ceremonial events, may cause the Government to close. Under such circumstances, the Government will not pay nor shall the Contractor bill for hours that were not actually worked by their personnel. Working in these conditions shall be preapproved by the COR before the hours are worked.

SECTION VI

DELIVERABLES

Section Description Date Media/Format # of copies

To

1.0 Initial Inspection and

Evaluation (IIE) Report within ten (10) calendar days of the site visit

Email – Microsoft Suite

1 COR

1.0 Repair Request after IIE or PM visit within ten

(10) calendar days

Email – Microsoft Suite

1 COR

1.0 Preventive

Maintenance Checklist and plan

Within ten (10) calendar days after IIE

Email – Microsoft Suite

1 COR

1.4 Emergency Repair

Response

Within 4 hours of notification by

COR

Email – Microsoft Suite

1 COR

4.0 24/7 Contact info Upon award Email 2 CO/COR

4.4 Training Plan

With the proposal Attachment 5 CO

4.15 Quality Control Plan Part of Technical Proposal Part of Technical Proposal

5 CO

4.16 Quality Assurance

Surveillance Plan

(QASP)

Within thirty (30) calendar days after award

Email – Microsoft Suite

1 CO/COR

5.2 Service Summary

Report

Prior to departing site after any barrier maintenance or repair

Email – Microsoft Suite

1 COR