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Technical Exhibit 1-001
Performance Requirements Summary
| Paragraph Number |
| Requirement |
| Quality Standard |
| Acceptable Quality Level (AQL) |
| Timeliness Standard |
| Acceptable Quality Level (AQL) |
| Inspection Method |
| C.5.1 |
| General Information and Administration Requirements |
| C.5.1.1 |
| Scope of Work |
| No Standard |
| N/A |
| No Standard |
| N/A |
| N/A |
| C.5.1.2 |
| Workload |
| No Standard |
| N/A |
| No Standard |
| N/A |
| N/A |
| C.5.1.3 |
| Ordering of Services |
| No Standard |
| N/A |
| No Standard |
| N/A |
| N/A |
| C.5.1.4 |
| Distribution Plan |
The Contractor shall revise its Distribution Plan template and develop a reasonable schedule to accomplish the requirements outlined in the Task Order.
| Distribution plan is accurate and reflects the requirements of the Task Order. |
| 95% |
| Within ten business days of issuance of a Task Order. |
| 94% |
| C.5.1.5 |
| Transition Period |
The Contractor shall ensure personnel have completed the necessary clearance requirements and shall complete the necessary infrastructure set up required to commence work on a Task Order.
| A sufficient number of personnel are cleared, web site is functional, P.O. Boxes are opened, and depository agreements are in place. |
| 100% |
| Within 60 days after award of the Contract |
| 100% |
The Contractor shall provide written or oral testimony as requested.
| Written and oral testimony is truthful and accurately describes the actions taken |
| 100% |
| No standard. |
| N/A |
The Contractor shall prepare an invoice for the work performed.
| In accordance with the invoice processing terms of the Contract. |
| 95% |
| In accordance with the invoice processing terms of the Contract. |
| 95% |
| C.5.2 |
| Records and Document Management |
| C.5.2.1 |
| Access to Records |
The Contractor shall provide the CO or COTR, or any other designated Government representative, with access to the records required to be maintained under this Contract.
| No Standard |
| N/A |
| Within one business day of request. |
| 95% |
The Contractor shall maintain and store records and documentation for a period of one year following the transfer of funds or the closing of the account and at the end of the year shall forward the records to the COTR.
| Records and documents are stored in an orderly and searchable manner and are stored or the appropriate length of time. |
| 90% |
| Records and documents are forwarded to the COTR within 30 calendar days of the end of the year. |
| 95% |
The Contractor shall prepare management and operational reports as requested.
| Reports meet the requirements of the request. |
| 90% |
| To be determined on an individual report basis. |
| N/A |
| C.5.3 |
| Task #1 – Money Management |
| C.5.3.1 |
| Establishment of Bank Accounts |
The Contractor shall open a bank account for claims cases for which disbursements are made by the Contractor.
| Each bank account is FDIC insured with limited access to designated personnel. |
| 100% |
| Bank account is opened within 3 business days of notification, unless otherwise specified. |
| 100% |
| C.5.3.2 |
| Bank Account Disbursements and Transfers |
The Contractor shall transfer and disburse monies upon approval and authorization by the COTR.
| Bank account disbursements and transfers are accurate and in accordance with approved actions by the COTR |
| 100% |
| Disbursements and transfers are completed within three business days of approval. |
| 98% |
The Contractor shall obtain a tax identification number for each claims case assigned and shall prepare and file all necessary tax returns, forms, and reports with the appropriate authorities.
| Tax returns, forms, and reports are accurate, complete, and submitted to the appropriate authorities |
| 100% |
| Tax returns and forms are completed by the required deadlines. |
| 100% |
| C.5.4 |
| Task #2 – Help Services |
| C.5.4.1 |
| Claims Information Website |
The Contractor shall create, develop, and host a website that provides claims and case information to actual and potential claimants.
| Website is up-to-date, reflects the current case information, and includes all necessary forms and information for claimants including FAQs and instructions. |
| 90% |
| Website is updated within 10 business days of receipt of task order. |
| 90% |
| C.5.4.2 |
| Interactive Voice Response (IVR) |
The Contractor shall provide and maintain a toll-free IVR service for consumers seeking information on the status of claims distribution.
| IVR is operational with up-to-date information, clearly recorded instructions and information including FAQs and claim status. |
| 95% |
| IVR is operational within 10 business days of receipt of task order |
| 90% |
The Contractor shall create and implement an email address and mailing address for potential claimants and respond to inquiries.
| Email accounts are established and functioning, mailing addresses are accurate, and both are readily available to potential claimants. |
| 95% |
| Responses to inquiries are provided within one business day of receipt. |
| 95% |
| C.5.5 |
| Task #3 – Claims Processing and Eligibility Determination |
| C.5.5.1 |
| Initial Claims Data |
The COTR will provide the Contractor will all existing claimant information in the DOJ’s possession.
| No Standard |
| N/A |
| No Standard |
| N/A |
| C.5.5.2 |
| Data Reconciliation |
The Contractor shall establish a preliminary list of potential claimants, prepare and submit notification letters and claim forms and information, revise the claimant list, and remove duplicates.
| Claimant lists are as complete as possible; notification letters are detailed, accurate, and complete with required forms and information; duplicate claimants are removed. |
| 90% |
| Notification letters shall be sent within ten calendar days of claimant list approval. |
| 90% |
| C.5.5.3 |
| Initial Correspondence/Verification of Claim Data |
The Contractor shall analyze claims forms, assess sufficiency of supporting documentation, develop list of eligible claimants, and calculate the projected dollar amount each claimant is to receive.
| The claimant distribution list is complete and accurate, with correct calculations for projected dollar amounts. |
| 95% |
| Claimant claims processing is completed within 45 days after the expiration of the deadline for receipt of claims. |
| 90% |
| C.5.5.4 |
| Treasury Offset Program |
The Contractor shall coordinate with the COTR to provide the applicable claimant name and TIN data to verify outstanding liens and debts.
| Claimant names and TIN data is accurate and complete for all applicable claimants |
| 95% |
| Claimant list is provided to the COTR within 45 days after the expiration of the deadline for receipt of claims. |
| 90% |
| C.5.5.5 |
| Claim Finalization |
The Contractor shall revise and update the claims distribution list, generate pro-rata allocations for all claims, and ensure recipients receive only their entitled portion of the claims fund. The Contractor shall maintain listings of various claimant response and status.
| Claimant list is revised and updated to reflect the accurate and correct allocation for all claims. Claimant responses and status are maintained up to date. |
| 95% |
| Claim list is revised and updated within 10 business days of review by COTR. |
| 95% |
| C.5.6 |
| Task #4 – Distribution of Funds |
| C.5.6.1 |
| Preparation and Distribution of Claims Payments |
The Contractor shall provide checks, bank drafts, purchase cards, debit cards, coupons, or other financial distribution instruments as applicable to distribute claims funds. The Contractor shall make additional rounds of distributions to claimants as required.
| Distributions are accurate and in accordance with approved list. |
| 95% |
| The Contractor shall complete distribution of payments to approved claimants within 10 business days after Government approval of the distribution list. |
| 90% |
The Contractor shall mail the appropriate IRS forms to the claimants.
| IRS forms mailed to claimants are correct and appropriate for the individual(s). |
| 95% |
| Task forms shall be mailed within 30 calendar days of expiration of the claims fund check. |
| 95% |
| C.5.7 |
| Task #5 – Miscellaneous Services |
| C.5.7 |
| Miscellaneous Services |
The Contractor shall provide miscellaneous services including asset management, liquidation, storage, and audit.
| To be determined on an individual task order basis. |
| N/A |
| To be determined on an individual task order basis. |
| N/A |
| C.5.8 |
| Task #6 – Final Accounting |
| C.5.8.1 |
| Preparation of Affidavit |
The Contractor shall prepare and provide an affidavit containing an accounting for all claims funds, principal, additions to principal, expenses, distributions, amount of residual funds, and other information requested by the COTR.
| Affidavit will be accurate, complete, and reflect all required accounting for claims funds. |
| 95% |
| Affidavit will be completed within 10 business days of the final distribution of payments. |
| 90% |
| C.5.8.2 |
| Preparation of Closing Package |
The Contractor shall prepare and forward a closing package to the COTR for approval, including an affidavit, final accounting, and final invoice. The Contractor shall disburse the remaining funds and close the bank account.
| Closing package shall include all of the required information and shall be complete and accurate. |
| 95% |
| Closing package shall be provided within 30 calendar days of direction from the COTR to close the case. |
| 95% |
