RFP_NMSS_DJA-13-AHDQ-R-0035_FBO.pdf

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24 & 30

1. REQUISITION NUMBER

5. SOLICITATION NUMBER

DJA-13-AHDQ-R-0035

2. CONTRACT NO. 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER 6. SOLICITATION ISSUE

DATE

08/29/2013

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Sheray Millhouse

b. TELEPHONE NUMBER (No collect calls)

2026489071

8. OFFER DUE DATE / LOCAL

TIME

09/27/2013 05:00:00

CODE AACQ

ATF - ACQUISITIONS BRANCH

Sheray Millhouse, 2026489071 99 New York Ave. NE, #3.S-157 Washington, DC 20226

9. ISSUED BY UNRESTRICTED OR X SET ASIDE:100.00 % FOR

X SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

X 8(A)

NAICS: 541513

SIZE STANDARD:

10. THE ACQUISITION IS

SEE

SCHEDULE

11. DELIVERY FOR FOB DESTINATION

UNLESS BLOCK IS MARKED

NET 30

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER DPAS

(15 CFR 700)

13b. RATING

X RFQ IFB RFP

14. METHOD OF SOLICITATION

A302000CODE15. DELIVER TO

ATF HQs 99 New York Ave., NE Washington, DC 20226

CODE ABLANK16. ADMINISTERED BY

(See Block 9)

FACILITY

CODE

CODE

TELEPHONE NO.

17a. CONTRACTOR/

OFFEROR

A404040CODE18a. PAYMENT WILL BE MADE BY

ATF - Finance Branch 99 New York Avenue NE, #4.S-288 Finance.Branch@ATF.gov Washington, DC 20226

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

SEE ADDENDUM

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS

CHECKED

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

Network Management Support Services in accordance with (IAW) the Statement of Work (SOW)

ATF contemplates a Hybrid Firm-Fixed Price Contract with Cost Reimbursement for ODCs IAW FAR 19.

See Continuation Sheet(s) (Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

X 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE X ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _____ COPIES TO

ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH

OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE

TERMS AND CONDITIONS SPECIFIED

29. AWARD OF CONTRACT: REF. __________ OFFER DATED __________.

YOUR OFFER ON SOLICITATION (BLOCK 5) INCLUDING ANY ADDITIONS OR

CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF THE CONTRACTING OFFICER (TYPE OR PRINT)

Kristian Jovanovic

31c. DATE SIGNED

08/29/2013

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 02/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

DJA-13-AHDQ-R-0035 Page 1 of 61

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _________________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

PARTIAL FINAL

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

COMPLETE PARTIAL FINAL

36. PAYMENT 37. CHECK NUMBER

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print)

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

DJA-13-AHDQ-R-0035 Page 2 of 61

Table of Contents

Section Description Page Number

1 Solicitation/Contract Form 2 Commodity or Services Schedule

2.1 Price/Cost Info for Contractor

3 Contract Clauses

3.1 Specifications, SOW, PWS or SOO

ATF-01 ACCESIBILITY OF ELECTRONIC AND INFORMATION TECHNOLOGY (SECTION

508)

ATF-04 BACKGROUND INVESTIGATION (BI) REQUIREMENTS

ATF-08 SECTION 8(a) DIRECT AWARDS

ATF-09 NOTICE TO DELAY PERFORMANCE

ATF-12 NON-US CITIZENS PROHIBITED FROM ACCESS TO DOJ INFORMATION

TECHNOLOGY (IT) SYSTEMS

ATF-14 ELECTRONIC INVOICING

ATF-16 QUARTERLY CONTRACTOR ACCOUNTS PAYABLE LIABILITY INQUIRIES

ATF-17 NOTICE TO THE GOVERNMENT OF DELAYS

ATF-19 AUTHORITY TO OBLIGATE THE GOVERNMENT

ATF-20 GOVERNMENT FURNISHED PROPERTY AND SERVICES

ATF-21 ALL ITEMS TO BECOME THE PROPERTY OF THE GOVERNMENT

ATF-22 CONFIDENTIALITY OF INFORMATION AND DISCLOSURE

ATF-23 PRIVACY OR SECURITY SAFEGUARDS

ATF-24 COMPUTER SECURITY

ATF-25 OBSERVANCE OF LEGAL HOLIDAYS / FEDERAL NON-WORK DAYS

ATF-26 SECURITY OF SYSTEMS AND DATA, INCLUDING PERSONALLY IDENTIFIABLE

INFORMATION (PII)

ATF-27 INFORMATION RESELLERS OR DATA BROKERS

ATF-29 STATEMENT OF WORK / SPECIFICATIONS (Continued)

ATF-30 COMMON SECURITY CONFIGURATIONS

ATF-31 KEY PERSONNEL

ATF-34 Representation Regarding Felony Conviction Under Any Federal law or Unpaid Delinquent Tax Liability (Deviation 2012-02) (January 2012) ATF-35 52.232-99, Providing Accelerated Payment to Small Business Subcontractors (DEVIATION)

(AUG 2012)

52.217-8 Option to Extend Services (Nov 1999) 52.217-9 Option to Extend the Term of the Contract (Mar 2000) 52.219-17 Section 8(A) Award (Dec 1996) 52.219-18 Notification of Competition Limited to Eligible 8 (A) Concerns (June 2003)

4 List of Attachments 5 Solicitation Provisions

52.209-5 Certification Regarding Responsibility Matters (Apr 2010) 52.209-7 Information Regarding Responsibility Matters (Feb 2012) 52.233-2 Service of Protest (Sept 2006) ATF-33 Representation Regarding Felony Conviction Under Any Federal law or Unpaid Delinquent Tax Liability (Deviation 2012-02) (January 2012) Evaluation Factors

DJA-13-AHDQ-R-0035 Page 3 of 61

Section 2 - Commodity or Services Schedule

SCHEDULE OF SUPPLIES/SERVICES

CONTINUATION SHEET

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 TRANSITION PERIOD: Network Management Support Services per Section 4.20 of the SOW & the Pricing Template (PT)

Line Period of Performance: 01/01/2014 - 03/31/2014

1.000000 LT $____________ $___________________

0002 BASE YEAR: Network Management Support Services per Section 4 of the SOW & the PT

Line Period of Performance: 04/01/2014 - 03/31/2015

1.000000 YR $____________ $___________________

0003 OPTION YEAR 1: Network Management Support Services per Section 4 of the SOW & the PT

Line Period of Performance: 04/01/2015 - 03/31/2016

1.000000 YR $____________ $___________________

0004 OPTION YEAR 2: Network Management Support Services per Section 4 of the SOW & the PT

Line Period of Performance: 04/01/2016 - 08/31/2017

1.000000 YR $____________ $___________________

0005 OPTION YEAR 3: Network Management Support Services per Section 4 of the SOW & the PT

Line Period of Performance: 04/01/2017 - 03/31/2018

1.000000 YR $____________ $___________________

0006 OPTION YEAR 4: Network Management Support Services per Section 4 of the SOW & the PT

Line Period of Performance: 04/01/2018 - 03/31/2019

1.000000 YR $____________ $___________________

0007 OPTIONAL under the BASE YEAR: Telecom Analyst (Laboratory Services support) per Section 4 of the SOW & the PT

Line Period of Performance: 04/01/2014 - 03/31/2015

1.000000 LT $____________ $___________________

0008 OPTIONAL under OPTION YEAR 1: Telecom Analyst (Laboratory Services support) per Section 4 of the SOW & the PT

Line Period of Performance: 04/01/2015 - 03/31/2016

1.000000 LT $____________ $___________________

0009 OPTIONAL under OPTION YEAR 2: Telecom Analyst (Laboratory Services support) per Section 4 of the SOW & the PT

Line Period of Performance: 04/01/2016 - 03/31/2017

1.000000 LT $____________ $___________________

0010 OPTIONAL under OPTION YEAR 3: Telecom Analyst (Laboratory Services support) per Section 4 of the SOW & the PT

Line Period of Performance: 04/01/2017 - 03/31/2018

1.000000 LT $____________ $___________________

0011 OPTIONAL under OPTION YEAR 4: Telecom Analyst (Laboratory Services support) per Section 4 of the SOW & the PT

Line Period of Performance: 04/01/2018 - 03/31/2019

1.000000 LT $____________ $___________________

0012 Other Direct Costs (ODCs) & TRAVEL in support of CLINs 1-11 of this Contract

ODCs NTE $3K/yr - $15K/life of the contract & Travel NTE $30K/yr, $150K/life of the contract

Line Period of Performance: 01/01/2014 - 03/31/2019

1.000000 LT $____________ $___________________

Each CLIN must incorporate all associated costs (resources, other direct costs (i.e., total cost to complete that task)).

Only pricing for the Admin Assistant is IAW Wage Determination #2005-2103, Rev.#13, dated 6/19/13 - See Instructions to Offerors.

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2.1 Price/Cost Info for Contractor

Offerors shall use the Pricing Template to calculate the costs for the CLINs.

Contractor will only be allowed to bill for a position that is filled. If partially filled during a monthly period, contractor will be al-lowed to bill prortionally based on the number of days the position has been filled.

DJA-13-AHDQ-R-0035 Page 5 of 61

Section 3 - Contract Clauses

A.1 ADDENDUM TO FAR 52.212-4, Contract Terms and Conditions--Commercial Items (Feb 2012)

The terms and conditions for the following clauses are hereby incorporated into this solicitation and resulting contract as an addendum to FAR clause 52.212-4.

Clauses By Reference

52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text.

Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es): www.acquisition.gov/far

Clause Title

52.249-8 Default (Fixed-Price Supply and Service) (Apr 1984)

52.249-4 Termination for Convenience of the Government (Services) (Short Form) (Apr 1984)

52.246-4 Inspection of Services--Fixed-Price (Aug 1996)

52.243-1 Changes--Fixed Price (Aug 1987)

52.242-13 Bankruptcy (July 1995)

52.233-1 Disputes (July 2002)

52.232-8 Discounts For Prompt Payment (Feb 2002)

52.232-11 Extras (Apr 1984)

52.232-1 Payments (Apr 1984)

52.229-4 Federal, State and Local Taxes (State and Local Adjustments) (Apr 2003)

52.227-1 Authorization and Consent (Dec 2007)

52.222-1 Notice to the Government of Labor Disputes (Feb 1997)

52.212-4 Contract Terms and Conditions--Commercial Items (Feb 2012)

52.204-7 Central Contractor Registration (Dec 2012)

52.204-2 Security Requirements (Aug 1996)

52.203-7 Anti-Kickback Procedures (Oct 2010)

52.202-1 Definitions (Jan 2012)

Clauses by Full Text

DJA-13-AHDQ-R-0035 Page 6 of 61

3.1 Specifications, SOW, PWS or SOO

Statement of Work (SOW)

Network Management Support Services (NMSS)

1.0 Background

The Bureau of Alcohol, Tobacco, Firearms & Explosives (ATF) regulates the firearms, alcohol, tobacco, and explosives industries.

Multiple computer systems on a variety of platforms support regulatory and criminal-enforcement functions. Efforts are constantly being made to modernize the network with new equipment and faster links to each site.

2.0 Purpose

ATF requires contractor services to provide guidance, support, and documentation for effective network management, monitoring, and analysis of ATF’s data and voice network traffic and equipment. ATF also requires contractor service to review telecomm-related documentation for accuracy and for security compliance and for telecomm invoice review services.

3.0 Scope

The Contractor shall be responsible for providing support services for the Office of Science and Technology’s (OST), IT System Man-agement Division (ITSMD). Such services will be for network management, network monitoring, documentation, and invoice review and reconciliation support. Network management and monitoring support is necessary for a variety of computer and communication equipment. Examples of this equipment are: UNIX servers, Microsoft Windows servers, Cisco routers and switches, frame-relay lines, T1 lines, ATM lines, MPLS lines, and IP PBX systems. The documentation support is necessary to properly create and edit documentation for items such as minimum security requirements, Certification & Accreditation (C&A) documentation, computer-op-erations manuals, and responses to DOJ audit findings. Invoice review and reconciliation support is necessary to help submit invoices for payment.

As systems are implemented, ATF requires contractor assistance to ensure adequate network monitoring, adequate network trouble-shooting, and adequate network-traffic reporting with both current and new network monitoring tools. These tools will be used to view and analyze the ATF network as a whole including data and voice.

4.0 Tasks/Deliverables. The Contractor shall provide the following:

4.1 Project Schedules. Project Schedules shall be completed in MS Project, detailing tasks, dates, durations, and resources. (due 15 calendar days after written notification from the Contracting Officer’s Representative (COR))

4.2 Work/Project Plans. The Work/Project Plans shall detail the steps required to perform the task assigned using the Informa-tion Services Division’s (ISD) standardized template. Contractor, for most assignments, will only be providing input to the Work/ Project Plan rather than creating the plan from start to finish. (due 15 calendar days after written notification from the COR)

4.3 Planning Tasks

DJA-13-AHDQ-R-0035 Page 7 of 61

4.3.1 Assist ATF in evaluating current network-monitoring products and make recommendations on how best to use them. Some of the current monitoring products are Solarwind running on Windows machines, and the following network-management tools: Cisco, AVAYA, and OPNET.

4.3.2 Evaluate and recommend additional hardware and software products needed for effective network monitoring.

4.3.3 Provide general system configuration, procedures, testing models, support and training needed for ATF to do effective network monitoring.

4.3.4 Provide documentation to ATF on any formal recommendations put forth by the Contractor.

4.3.5 Program Code may be routing configurations, scripts, or developing code to run on ATF’s operating systems. (infrequent as-signment due 30 calendar days after written notification from the COR)

4.4 Network-Management Tasks

4.4.1 Provide guidance, support, and documentation for effective monitoring and analysis of ATF’s voice and data network traffic and equipment. Much of ATF’s network traffic is over ATM (Asynchronous Transfer Mode), T1, or MPLS (Multi-Protocol Switch-ing) with Cisco products routing the traffic.

4.4.2 Provide guidance, support, and documentation for effective reporting of network traffic conditions (setting alarms thresholds and reporting options).

4.4.3 Monitor, support, and troubleshoot Cisco-related products with respect to Wide Area Networks (WAN) and Local Area Net-works (LAN).

4.4.4 Provide recommendations with documentation on how best to implement network throughput improvements via either hard-ware or a software solution.

4.4.5 Provide coverage for ATF’s WAN Help Desk during the hours/time frames set up by ATF (See Section 11.0).

4.5 Reporting Tasks

4.5.1 Daily Status Report. Supply daily status reports, identifying work accomplished during that day, work planned for the next day, and any problems resolved. (due each business day by 6:00 p.m. Eastern Standard Time (E.S.T.))

4.5.2 Weekly Status/Activity Report. Prepare Weekly Status/Activity Reports, detailing weekly activities performed by the Con-tractor, in a word document. Apprise the Government Project Manager and COR of any problems throughout the contract life as they transpire. (due via email weekly, on the Close of Business (COB) Tuesdays).

4.5.3 Monthly Status Report. Submit a monthly financial and program status report to the COR. (due via email No Later Than (NLT) the 15th day of each month) The report shall consist of:

• Financial Summary, including the actual versus budgeted labor hours & categories and costs for each activity performed. Also show total costs invoiced to date.

• Funding Status. Contractor should immediately notify the Contracting Officer (CO) (with a copy to the COR), via email, when billing has reached 85% of the contract’s not-to-exceed (NTE) amount(s) or whenever remaining funds are not sufficient to cover anticipated performance through the contract’s expiration date, whichever is sooner. Performance of work above the contract’s ceiling is at the contractor’s own risk.

• Monthly travel expenditure report detailing the cost of all travel, including rental vehicles, per diem, lodging, manpower, train-ing, support and miscellaneous expenditures.

• Major activities begun and completed during the reporting period.

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• Schedule, cost, and technical risk assessments (include the actual versus the planned schedule for each activity (completed or not)); note any slippages in schedule.

• Outline of all technical problems encountered and proposed solutions.

4.5.4 Incident Reports. These shall be completed when there is an incident regarding security issues, outage issues, and configura-tion issues. (due as needed, 2 work days after such incident occurs per ATF’s Security Standards, Section 12.1)

4.6 Testing/Configuration

4.6.1 Test Plans/Results. This shall contain the information required by the ATF H 7200.2b System Life Cycle (SLC) Handbook.

(due based on the time frame of the project it is referencing, can range from 1 – 6 months)

4.6.2 System Configuration. This shall include documenting how to install, configure, troubleshoot and deploy a telecommunica-tion system. (due 30 calendar days after written notification from the COR)

4.6.3 Procedure Testing Modules. This report shall include whether system/network simulations produced the desired result. (due via email 15 calendar days after written notification from the COR.

4.7 Security and Documentation Tasks

4.7.1 Responsible for documentation tasks/deliverables in this Section. (due as needed per the DOJ/ATF security document time-frame due dates)

4.7.2 Shall use the Federal Security Certification and Accreditation

(FSCA) processes to respond to and update Plans of Actions & Milestones (POA&Ms). (due as needed per the DOJ/ATF security document timeframe due dates)

4.7.3 Provide required documentation to help mitigate network security and computer operational security issues; to help with net-work and computer operational user manual creation and editing; and to help address and fix any network and computer-related audit findings. (due as needed per the DOJ/ATF security document timeframe due dates)

4.7.4 Provide guidance on the security measures that can be taken by ATF as a whole (a) to protect the network management equip-ment from harm; (b) on virus protection schemes to be placed on the network-management equipment; and (c) for general guidance on effective WAN, LAN, and voice-network security measures. (due as needed per the DOJ/ATF security document timeframe due dates)

4.7.5 Security Plans shall contain the information requested by the Information System Security Office (ISSO). (due 30 calendar days after written notification from the COR)

4.8 User Manuals shall detail instructions for how to operate, change, configure, and print reports for projects assigned. An ex-ample is utilizing a new firewall set up in ATF. (due 30 calendar days after written notification from the COR)

4.9 Knowledge Base Document is a combination of processes that is updated to maintain the history of how work is performed.

(due 15 days after changes have been made)

4.10 Lessons Learned is a document that includes all lessons learned while performing work on an assigned project. (due 15 calen-dar days after written notification from the COR).

4.11 Technical Instructions shall include detailed descriptions of how to perform the work assigned. (due 15 calendar days after written notification from the COR)

4.12 Contingency Plans shall contain the information requested by the ISSO. (due 30 calendar days after written notification from

DJA-13-AHDQ-R-0035 Page 9 of 61 the COR)

4.13 Risk Management Plans/Risk Assessments shall contain the information requested by the ISSO. (due 30 calendar days after written notification from the COR)

4.14 Cell Phone, Blackberry and Smartphone Support Tasks. Provide administrative and technical support for the maintenance of ATF’s cell phone, Blackberry and Smartphones. (due as needed) Specifically, provide support to the COR for the following:

• Update and maintain ATF’s inventory information for all iPhones, Blackberries, Smartphones, and cell phones

• Assist the Technical Operations Section (TOS) Program Manager (PM) with questions and issues dealing with activation, deac-tivation, and personalized settings of iPhones, Blackberries, Smartpones, and cell phones

• Assist with developing updates for Standard Operating Procedures (SOPs), usage tips and usage documentation for the TOS PM

• Type and edit a variety of correspondence, regulations, and other usage reports

• Assist with wireless technical support related to the proper use of wireless devices, available phone upgrades, securing and trans-ferring user Blackberry and phone data.

• Verify that ATF receives proper replacement for any defective, lost, or stolen devices

• Assist in site surveys and walkthroughs to ensure proper signal strength

• Assist in cellular phone project upgrades

• Communicate with Directorate liaisons with respect to the order and cancellation of wireless devices (List to be provided by one of ATF’s CORs)

4.15 Disaster-Recovery Tasks

4.15.1 Provide guidance, support, and documentation for effective disaster recovery of the network management equipment and mon-itored network field equipment. Disaster recovery may include the use of a fault-tolerant network management server, an effective backup product with procedures and an effective intelligent-uninterruptible power supply with software. (due as needed per ATF’s contingency plan)

4.15.2 Provide guidance, support, and documentation for effective resolution of trouble spots before they become disasters. (due as needed per ATF’s contingency plan)

4.16 Meetings/Conferences

Technical meetings and post-award/pre-performance conferences may be necessary to resolve problems and to facilitate understand-ing of the technical requirements of the contract. Participants at these meetings/conferences shall be members of the contractor’s tech-nical staff and technical representatives of the Government. These meetings/conferences shall be scheduled with the agreement and arrangements made among the CO, the COR, and the contractor. In addition, during the life of the contract, periodic meetings, which are designed to review program status, assess contractor performance, refine current processes, and plan future actions will be held at both Contractor and Government sites. The Contractor’s attendance at such meetings is required. Records of these meetings/con-ferences shall be made by the contractor and approved by the Government. All non-local costs associated with the attendance at these meetings/conferences shall be incidental to the contract and not separately billed.

4.16.1 Meeting Agendas shall contain meeting name, date, time, topics, and time limits set aside for each discussion. (due two (2) business days prior to scheduled meetings or as assigned by the COR)

4.16.2 Meeting Minutes shall contain attendee names, a summary of the discussion, and action items assigned. (due within three (3) business days after the meeting)

4.17 Billing management, review, and payment services

4.17.1 Review ATF’s billing invoices and analyze all charges for each bill monthly. Reports shall include benchmarks, trends, pat-terns and changes. (due by the 5th business day of the following month)

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4.17.2 Initiate, process, coordinate and obtain resolution on any billing dispute monthly. (due by the 5th business day of the following month)

4.17.3 Compare each invoice against the agreed upon service monthly; notify the COR to perform billing reconciliation; and if re-quired, assist in filing and processing a billing dispute with the vendor. (due by the 5th business day of the following month)

4.17.4 Submit, to the COR, verified invoices (displaying the correct price for the services) so that ATF can process payments to the vendor. (due by the 5th business day of the following month)

4.17.5 Provide monthly reports that summarize all billing activity. (due by the 5th business day of the following month)

4.17.6 Monthly Payables Report should list all invoices scheduled for payment, carry-forward balances, past-due balances, account status, scheduled payments and credits pending. (due by the 5th business day of the following month).

4.18 Market Research Documentation. As technology advances, ATF may require the contractor to provide some guidance with respect to analyzing the developing technical trends and the products that could be helpful to ATF with respect to the resulting con-tract. This may be an infrequent request; however as new ATF initiatives are brought forward, the contractor shall help the COR find technical information on the subject matter at hand. (due as needed, within 5 business days of the COR’s request)

4.19 Quality Control Program shall describe how the Contractor intends to manage quality across the contract and deliver quality services and products to the Government. (due initially 60 days after contract award and 30 calendar days after written notification from the COR)

4.20 Transition

a) Transition-In-Plan (TIP)

1) Conduct a “disruption-free” transition with the current contractor.

2) Provide and manage a detailed TIP and a Transition Quality Plan (TQP) to ensure that the new contract is replaced in a thor-ough and orderly manner within 45-calendar days or less.

3) Assign an experienced Transition Project Manager(s) to manage all aspects of the TIP and TQP to transfer knowledge, tools, documentation, equipment, processes and methodology from the current contractors to the new contractor and their team.

4) The contractor’s TIP shall include:

i) A detailed work break-down structure with intermediate and major milestones.

ii) A list of all major milestones and deliverables.

iii) A list of costs associated with each major milestone.

iv) Processes and standards used to ensure meeting the objective of the SOW during the transition.

v) A list of all required items from ATF.

vi) Testing vendor operational processes for verification of full operational capability.

vii) Governance methods, to include regular reporting to ATF.

5) The TQP shall include:

i) A quality-control program.

ii) Quality-monitoring tools and techniques.

iii) A Performance-management system and processes.

iv) Customer-feedback collection and monitoring methods, tools and techniques.

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v) Quality-reporting plans and processes.

vi) Corrective-action process, if necessary.

b) Transition-Out-Plan (TOP)

1) Develop and provide a detailed TOP to be conducted at the time of non-renewal or termination of services that shall not ex-ceed 45-calendar days in length. The TOP will be adjusted to align with the follow-on provider TIP. This plan shall identify, track and coordinate resolution of transition-related issues.

2) The TOP shall include:

i) A detailed work break-down structure.

ii) Deliverables and description of deliverables.

iii) A related-staffing plan that shows the staffing requirements by milestone and skill and the status of the staffing plan.

(Note: This staffing plan and the TOP will be finalized after the follow-on provider’s TIP has been developed.)

iv) Identification of the Contractor’s staffing requirements by skill set and related hours/days.

v) Identification of Contractor-required-transition tools and equipment.

vi) Identification of required items and resources from ATF.

vii) All transition-related Contractor personnel as needed to meet the milestones of the Transition Plan.

viii) A weekly status report to ATF on the progress of the TOP, highlighting:

a. Milestones Completed per TOP.

b. Milestones Missed or Forecasted to be Missed per TOP.

c. Latest Forecast Completion Date of TOP.

d. Escalated Issues and Up-to-the-Minute Status.

3) Conduct the transition by cooperatively working with the follow-on provider to plan and conduct a coordinated transition-out without disruption or degradation of current service performance.

4) Describe the transition methods, budget management, issues, resolutions, and communication plans.

5) Describe the methods to be used to conduct the asset inventory validation.

4.21 Deliverables shall be forwarded to the COR and are subject to his/her approval. Provided deliverables shall use OST-approved tools (MS Office/MS Project/MS Outlook/VISIO). Documentation shall be delivered via ATF email or an OST-approved media (ie virus-free thumb drive); it shall also be a quality product, free of typographical and grammatical errors.

4.22 Deliverable Schedule

Task #

Deliverable

Deliverable Due Date

4.1 Project Schedules Due 15 calendar days after written notifica-tion from the COR

4.2 Work/Project Plans Due 15 calendar days after written notifica-tion from the COR

4.3.5 Program Code Due 30 calendar days after written notifica-tion from the COR (Infrequent assignments)

4.5.1 Daily Status Reports Due daily by 6:00 p.m. E.S.T.

4.5.2 Weekly Status/Activity Report Due COB every Tuesday

4.5.3 Monthly Status Report Due the 15th of each month

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4.5.4 Incident Reports Due as needed, 2 work days after the incid-ent occurs per ATF’s Security Standards (Section 12.1)

4.6.1 Test Plans/Results Due as needed in accordance with the SLC

4.6.2 System Configuration Due 30 calendar days after written notifica-tion from the COR

4.6.3 Procedure Testing Modules Due 15 calendar days after written notifica-tion from the COR

4.7.1-4.7.4 Security and Documentation Tasks Due as needed per the DOJ/ATF security document timeframe due dates

4.7.5 Security Plans Due 30 calendar days after written notifica-tion from the COR

4.8 User Manuals Due 30 calendar days after written notifica-tion from the COR

4.9 Knowledge Base Document Due 15 calendar days after written notifica-tion from the COR

4.10 Lessons Learned Due 15 calendar days after written notifica-tion from the COR

4.11 Technical Instructions Due 15 calendar days after written notifica-tion from the COR

4.12 Contingency Plans Due 30 calendar days after written notifica-tion from the COR

4.13 Risk Management Plans/Risk Assessments Due 30 calendar days after written notifica-tion from the COR

4.14 Cell Phone, Blackberry & Smartphone Sup-

port Tasks

Due as needed

4.15 Disaster-Recovery Tasks Due as needed

4.16.1 Meeting Agendas Due 2 business days prior to scheduled meeting, or as assigned by the COR

4.16.2 Meeting Minutes Due within 3 business days after the meet-ing

4.17.6 Monthly Payables Report Due by the 5th business day of the following month

4.18 Market Research Documentation Due as needed, within 5 business days of the COR’s written request

4.19 Quality Control Program Due 60 days after contract award, then 30 days after written notification from the COR

4.20 Transition-In and Transition-Out Due within 76 days

5.0 Security Requirements

All contractor personnel are subject to an ATF-security background investigation per ATF Clause #ATF-04 (Section H of this con-tract). Personnel Security Request Forms must be completed by all proposed personnel and submitted to the COR. No Contractor personnel shall be assigned to work unless acceptable access to ATF facilities has been granted. Personnel found unsuitable may not be assigned tasks under this contract. The Contractor shall have access to and be working with information that is sensitive but un-classified, as defined by the Computer Security Act of 1987. Furthermore, the information is subject to the provisions of the Privacy Act (or any other appropriate law that applies to the information to be handled). This information will be treated as confidential in-formation as defined in ATF Clause #ATF-22 (Section H of this contract).

All Contractor personnel shall follow instructions from the COR on the proper disposition, storage, and destruction of materials, both hard copy and electronic, that is deemed sensitive information by ATF. The work shall be performed under the technical direction of the COR after issuance of a modification or a verbal by the CO. Any information obtained as a result of this effort shall be used only for the purpose of accomplishing contract tasks. If ATF wants the contractor to work at the contractor’s site, the contractor’s facility and ADP systems are required to be accredited and certified in accordance with OMB Circular A-130 Appendix III. In addition, the

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Contractor shall possess a Defense Industrial Security Clearance Office (DISCO) security clearance facility code and a Secret Facility Clearance to fully perform this work. The Contractor must provide proof of maintenance of the Facility Clearance requirement to the CO prior to the start of this contract. Contact ATF’s ISSO (ATF-ISSO@ATF.gov) for additional information.

Provide all services per relevant ATF Security standards:

a) ATF documented security requirements

i. ATF Chief Information Officer’s (CIO) requirements

ii. ATF HeadQuarters policies and procedures

b) National Institute of Standards and Technology (NIST) Special Publications (SP) — 800 Series and the Federal Information Pro-cessing Standards (FIPS)

i. International Standard 15408, Common Criteria for Information Technology Security Evaluation

c) Homeland Security Presidential Directive 12 (HSPD-12) regarding minimum background checks

d) Federal Information Security Management Act (FISMA)

e) All DOJ security standards, policies, and standard operating procedures

f) All applicable Presidential Executive Orders

g) All applicable Office of Management & Budget (OMB) mandates (circulars and memos)

h) All applicable National Institute of Standards and Technology (NIST) Special Publications (SP) and Federal Information Pro-cessing Standards (FIPS) and Checklists

i) Electronic and Information Technology Accessibility Standards (36 C.F.R. 1194)

j) Telecommunications Management Policy (40 C.F.R. Part 101-35) (Environmental Protection Agency)

k) Clinger Cohen Act of 1996

l) Computer Fraud and Abuse Act

m) Protecting Sensitive Compartmented Information Within Information Systems

n) Physical Security Standards for Sensitive Compartmented Information Facilities

o) Electronic Communications Privacy Act of 1986

p) Government Paperwork Elimination Act

q) National Security Directive 42, National Policy for the Security of National Security Telecommunications and Information Sys-tems

r) The National Strategy to Secure Cyberspace (policy vs regulation)

s) HSPD-7, Critical Infrastructure Identification, Prioritization, and Protection

t) National Security Telecommunications and Information System Security Policy (NSTISSP) No. 11, National Information Assur-ance Acquisition Policy

u) NSTISSP No. 4009, National Information Systems Security INFOSEC Glossary

6.0 LEVEL OF EFFORT

6.1.1 On-site Task Lead

ATF does not require a full-time on-site PM. However, ATF does require a full-time on-site Task Lead to perform the day-to-day op-erations and assigned tasks. The on-site lead will also serve as the COR’s primary point-of-contact (POC) for providing contract status, submitting billing documents and deliverables, receiving comments on deliverables, and directing appropriate corrective ac-tions.

6.1.2 Technical Writers

ATF requires Technical Writers to perform and deliver on many of the tasks listed above. An example of this is with the security-re-lated documentation and with the weekly status reports.

6.1.3 Administrative Assistant

ATF requires Administrative Assistants to perform and deliver on a few of the tasks listed above. An example of this is with the monthly payable reports.

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6.2 Contractor Personnel Assigned to Project

6.2.1 Contractor shall provide a qualified staff of experts proficient in network management, LAN/WAN engineering, data and com-munications, and voice communication systems. Specifically, contractor personnel must be skilled in the following areas of techno-logy:

• Microsoft Windows administration and networking (all versions used by ATF)

• Microsoft Office (all versions used by ATF)

• OPNET Suite of Network Management Tools (all current and future version used by ATF)

• Transmission Control Protocol/Internet Protocol (TCP/IP) and Simple Network Management Protocol (SNMP)

• Solarwinds management tools

• Cisco hardware and software products

• Voice and Data Network Design

• Technical Writing

• Cell Phone, Smartphone, iPad and Blackberry Support

6.2.2 All personnel must have a minimum of two (2) years network experience dealing with Cisco-related products with respect to WAN and LAN monitoring, support, and troubleshooting.

6.2.3 In accordance with (IAW) ATF Clause #ATF-31, ‘Key Personnel’, a) the positions specified below are considered to be essen-tial to the work being performed hereunder.

Admin Assistant

Network Engineer(s)

Program Manager

Telecom Analyst

Technical Writer(s)

b) Prior to diverting any of the specified individuals assigned to key personnel positions to other programs, the Contractor shall notify the Contracting Officer within thirty (30) days and shall submit justification (including a proposed substitution) in sufficient detail to permit evaluation of the impact on the program.

c) No diversions shall be made by the Contractor without the written consent of the Contracting Officer. The removal and/or replace-ment of personnel shall not be effective until the Contracting Officer approves the change in writing.

d) The Government will provide an evaluation of key personnel as part of the past performance evaluation during interim and/or final evaluations of contract performance. The government reserves the right to request that key personnel be removed and/or replaced due to non performance and/or other concerns.

e) This contract may be modified from time to time during the course of the entire performance period to either add or delete person-nel as appropriate.

6.2.3.1 The minimum qualifications for the Key Personnel are as follows:

Administrative Assistant

Updates and maintains ATF’s inventory information for all smart phones (iPhones and Androids), and cell phones. Assists the Tech-nical Operations Section (TOS) Program Manager with questions and issues dealing with activation, deactivation, and personalized settings of smartphones and cell phones. Assists with developing updates for Standard Operating Procedures, usage tips and usage documentation for the TOS. Types and edits a variety of correspondence, regulations, and other usage reports. Assists with wireless technical support related to the proper use of wireless devices, available phone upgrades, securing and transferring user Blackberry and phone data. Verifies that ATF receives proper replacement for any defective, lost, or stolen devices. Assists in site surveys and

DJA-13-AHDQ-R-0035 Page 15 of 61 walkthroughs to ensure proper signal strength. Assists in cellular phone project upgrades; and Communicate with Directorate liaisons with respect to the order and cancellation of wireless devices.

Network Engineers

Plan, design, implement, and support operations of technical infrastructure components (servers, workstations, networks and operating systems). Possess specific skills related to the Internet and applications related to the Internet and software engineering. Responsible for the design and implementation of data communications and/or telecommunications networks. May support video-teleconferencing center equipment and communication requirements. Provide project life-cycle support. Analyze and resolve ongoing technical issues, and identify potential improvements to increase technical infrastructure reliability. Train users on technical procedures.

Network I – Associate’s Degree (recommended) with 1-3 years directly-related work experience.

Network II – Bachelor’s Degree (recommended) with 3-5 years of directly-related work experience.

Network III – Bachelor’s Degree (recommended) with 7-10 years of directly-related work experience.

Program Manager

Organizes and manages resources to deliver all the work required to complete an IT project within defined scope, time, and cost con-straints. Manages activities of the program and meets with appropriate stakeholders, taking a lead role and working with these stake-holders to develop viable Work Breakdown Structures (WBSs) and Schedules, Project Standards, a Change Control Plan, a Resource and Staffing Plan, a Budget Plan, a Risk Management Plan, and a Communication Plan. Works additionally with the stakeholders with Review Project Methodology and approach to insure success. Furthermore, identifies and selects team members needed to com-plete project tasks. Participates in the evaluation of new equipment (software/hardware).

Program Manager – Bachelor’s Degree (recommended) with 7-10 years of directly-related work experience.

Telecom Analyst (for the optional task if needed):

Maintains and works with computer and voice cabling. Works with applicable workstation software and products (especially with voice-related products). Capable of working with UNIX and LINUX system administration and networking (all versions used by ATF) as it is related to voice systems. Has a good knowledge of the Avaya PBX switch administration and the Avaya Integrated Man-agement Suite administration. (ATF’s standard phone suite is with the Avaya product line.)

Technical Writers

Analyze technology products and tools to develop a solid comprehension of their use and functionality and to determine how to most effectively convey that information to users. Consult with teams/business units on product usage, tools and templates, and process design. Document and depict complex project ideas, business requirements, and business process flows. Organize the professional production of written technical materials and maintain tight quality control over their appearance and timely completion. Propose and facilitate meetings to surface critical documentation needs. Maintain archives of prepared technical documentation.Technical Writers I – Associate’s Degree (recommended) with 1-3 years directly-related work experience.

Technical Writers II – Bachelor’s Degree (recommended) with 3-5 years of directly-related work experience.

Technical Writers III – Bachelor’s Degree (recommended) with 7-10 years of directly-related work experience.

6.2.3.2 The minimum qualifications for other Personnel that may be proposed are as follows:

IT Analysts

Consult with assigned business area on technology issue; identify necessary upgrading of the IT infrastructure to support requirements and ensure production readiness. Gather and analyze data on business requirements; document and communicate these to the Systems Development staff; assist in application development, testing and analysis of the impact to other systems. Apply computer techniques, principles, and precedents to develop, design, modify, install, test, evaluate, or operate network-based data processing systems or facil-ities. Maintain, repair, inspect, troubleshoot or program systems equipment or components.

IT Analysts I – Associate’s Degree (recommended) with 1-3 years directly-related work experience.

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IT Analysts II – Bachelor’s Degree (recommended) with 3-5 years of directly-related work experience.

IT Analysts III – Bachelor’s Degree (recommended) with 7-10 years of directly-related work experience.

Quality Assurance Specialists

Under general supervision, develop testing guidelines and policies, baseline requirements and test plans. Ensure developed functional software components implement baseline requirements to the fullest extent possible. Provide requirements analysis, development of test plans, procedures, scripts and reports. Responsibility: Only for specific programs assigned.

Quality Assurance Specialist I – Associate’s Degree (recommended) with 1-3 years directly-related work experience.

Quality Assurance Specialist II – Bachelor’s Degree (recommended) with 3-5 years of directly-related work experience.

Quality Assurance Specialist III – Bachelor’s Degree (recommended) with 7-10 years of directly-related work experience.

Systems Analysts

Elicit and document requirements, ; develop detailed use cases and sequence diagrams, provide complete and unambiguous traceabil-ity from business requirements through systems requirements, to screen prototypes, and test cases. Author the systems design docu-ment and provide support for the application developers in the development of the design document. Operate and produce deliver-ables in a variety of environments that may include Visio, Microsoft Office Suite, and Oracle related products.

Systems Analyst I – Associate’s Degree (recommended) with 1-3 years directly-related work experience.

Systems Analyst II – Bachelor’s Degree (recommended) with 3-5 years of directly-related work experience.

Systems Analyst III – Bachelor’s Degree (recommended) with 7-10 years of directly-related work experience.

Systems Architects

Conduct and/or participate in the research, design and development of systems software, software applications and/or tools for new programs and sub programs as well as enhancements, modifications and corrections to existing software. Code, test, integrate and document software solutions.

Systems Architects I – Associate’s Degree (recommended) with 1-3 years directly-related work experience.

Systems Architects II – Bachelor’s Degree (recommended) with 3-5 years of directly-related work experience.

Systems Architects III – Bachelor’s Degree (recommended) with 7-10 years of directly-related work experience.

6.2.4 Optional Task

The followings task are not required under this contract at this time, but may be added later, via a modification to the contract.

Therefore, the contract will be renegotiated at that time. Once the COR deems this to be a requirement and funding has been identi-fied, the Contractor shall provide a qualified staff of experts skilled in the following areas of technology:

• Computer and voice cabling

• Applicable workstation software and products

• UNIX and LINUX system administration and networking (all versions used by ATF)

• AVAYA PBX (private-branch exchange) switch administration

• AYAYA Integrated Management Suite administration

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7.0 Publicly-Available Documents. Contractor shall review the following documents and legislation:

• Federal Information Security Management Act of 2002 (Public Law 107-347)

• Office of Management and Budget Circular A-130, Appendix III (Security of Federal Automated Information Resources)

• NIST Federal Information Processing Standard 200 (Minimum Security Requirements for Federal Information and Information Systems)

• NIST Special Publication 800-53 (Recommended Security Controls for Federal Information Systems)

• National Information Exchange Model (NIEM)

8.0 Other Direct Costs (ODCs)

8.1 ODCs include, but are not limited to, ATF-mandatory training, training material, software, copying, faxing, phone usage, etc.

However, any ODCs over $3,000.00 are subject to competition requirements listed in the Federal Acquisition Regulation.

8.2 ODCs will be reimbursed for direct costs as provided in the contract. To be reimbursed, invoices, including ODCs must provide a detailed breakdown of the actual expenditures incurred. Contractor shall maintain the original or legible copy of receipts for all ODCs invoiced. ATF reserves the right to request evidence of any ODCs requesting reimbursement. To assure timely reimburse-ment of ODCs, the contractor is strongly encouraged to submit charges within 45 days of the expense.

9.0 Travel and Per Diem

9.1 When authorized as part of the scope of work on this contract and approved by the CO or COR, travel expenses incurred in performance of the contract requirements may be reimbursed as allowed by the Federal Travel Regulations (FTR). Contractor-provided facilities outside the DC metropolitan area that require attendance at meetings in the DC metropolitan area will be reim-bursed upon prior approval from the CO or COR. Travel reimbursement will be made up to the travel not-to-exceed amount of $30,000/year on the contract.

9.2 To be reimbursable, the travel expenses must be (i) other than local travel expenses within the Washington, DC metropolitan area , (ii) allowable under the FTR and the provisions of this contract, (iii) approved prior to expenditure by the CO or COR, and (iv) allocable and necessary for performance of this contract.

9.3 Travel reimbursement requests must be submitted in sufficient time (at least 5 business days in advance) for the CO or COR to give prior approval, and must identify (i) the name of the traveler, (ii) destination (s) itinerary, (iii) purpose of the travel, and (iv) cost breakdown.

9.4 To be reimbursed, invoices, including travel expenses must provide a detailed breakdown of the actual expenditures incurred.

Contractor shall maintain the original or legible copy of receipts for all travel expenses invoiced. ATF reserves the right to request evidence of any travel expense paid.

9.5 Local travel will not be reimbursed within a 50-mile radius of worksite. Costs and incidental expenses for commuting to and from the ATF work sites and Contractor-provided facilities located in the Washington, DC metropolitan area shall not be reimbursed.

10.0 Period of Performance

The period of performance for this SOW is a one-year base with four one-year options.

11.0 Work Hours & Work Space

The Government will provide work space (600 square foot of space, 8 cubicles and 1 networking station),…