TaskStatement_Lab-NIBIN.pdf

Task Statement for Lab & NIBIN Support Services (Optional Line on DJA-13-AHDQ-R-0035), Pg. 1 of 2

1.0 Purpose

The Bureau of Alcohol, Tobacco, Firearms & Explosives (ATF) requires contractor services for a Technical Writer and Information-Technology (IT)/Systems Analyst to provide documentation and support for existing and planned implementations of commercially-off-the-shelf (COTS) applications and custom IT systems for Laboratory Services and the National Integrated Ballistics Information Network (NIBIN) program.

2.0 Scope

The Contractor shall be responsible for the development and updating of technical writing of documentation for the StarLIMS Forensics system and a couple of other smaller IT systems/applications (like FireTOSS) in Laboratory Services and for the NIBIN program, including ATF Systems Life Cycle (SLC) documentation, user and administrator guides, test plans, results, procedures and security documents. The Contractor shall conduct impact analysis, install, configure, maintain, troubleshoot, and support StarLIMS Forensics.

3.0 Requirements/Tasks

Laboratory Services and NIBIN requirements for technical writing tasks include:

3.1 Create meeting agendas and document meeting notes.

3.2 Create test plans based on input from Laboratory personnel (currently no more than on average 10-20 people at a given time).

3.3 Document test results, system requirements and configurations.

3.4 Create and maintain user and administrator guides, standard operating procedures (SOP), architecture and technical drawings (currently 5 guides, 12 SOPs, 6 drawings Total).

3.5 Create and update SLC and security documentation.

3.6 Gather, document and update project schedules and status documents (currently 6 Total).

Laboratory Services requirements for StarLIMS Forensics tasks include:

3.7 Configure, administer and maintain the StarLIMS application on the Windows Server, Windows (Internet Information Server (IIS), Active Directory and supporting software on ATF workstations including Oracle Data Access Components (ODAC), Crystal Reports Viewer and .Net configurations provided by the application vendor.

3.8 Perform installation, testing and testing support of application versions, upgrades, patches and configurations in development and then into production upon Government approval (currently 1 or 2 upgrades/year).

3.9 Perform and maintain current backup of application configurations.

3.10 Receive, troubleshoot and resolve users’ requests for support using the ATF trouble ticketing system, currently Remedy.

Other IT/Systems Analysts requirements for Laboratory Services and NIBIN include:

3.11 Provide analysis and technical guidance to:

3.11.1 Improve network-based application performance for Windows- and Oracle-based client/server applications.

3.11.2 Assist with development and execution of test plans for Windows- and Oracle-based client/server hardware and software.

Task Statement for Lab & NIBIN Support Services (Optional Line on DJA-13-AHDQ-R-0035), Pg. 2 of 2

3.11.3 Assist the Government with the assessment of Windows- and Oracle- based client/server hardware, software and security solutions developed and delivered by the NIBIN-program vendor.

All tasks should be performed as required/needed.

4.0 Place of Performance

Laboratory Services support personnel will work at the ATF National Laboratory Center at 6000 Ammendale Rd in Ammendale, MD. The scope of this task covers non-routine assistance for meetings or support at ATF Headquarters located at 99 New York Ave, NE in Washington DC and the ATF Laboratories in Atlanta, GA and Walnut Creek, CA.

Contractor personnel will be advised in advance when services are required at these locations.

5.0 Period of Performance

Services shall be for one (1) base year and up to four (4) option years.

6.0 Work Hours

40 hours/week (8 hours/day), Monday through Friday. Optional coverage may be required on an as-needed basis for overtime, with prior Government approval.

7.0 Key Personnel

The Technical Writers and Analysts are considered key personnel.

8.0 Qualifications

The Government strongly prefers personnel with prior work experience in an ATF Forensic Laboratory or other forensic laboratory and StarLIMS Forensics administration/analyst experience for the personnel working on Laboratory Services tasks.

9.0 Security

Contractor personnel shall apply for and receive a valid/active ATF security clearance prior to task order reporting date in accordance with ATF Clause #ATF-04.

10.0 Government-Furnished Equipment

When the contractor is at ATF buildings, the Government will provide the use of a desk, work area, hard-wire telephone, facsimile, laptop computer and other routine office supplies necessary to carry out the tasks cited in this Task Statement.

11.0 Travel

Travel may be required to other ATF facilities throughout the continental United States.

Travel expenses will be reimbursed pursuant to the Federal Travel Regulations but only if approved by the COR in advance.