DEQ_RFP_Attachment J_Operational Summary.docx

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Attached to
Traceable Analytic Standards and Proficiency Testing Samples
Solicitation number
S-DASOBO-00002566
Issued by
Marion County, Oregon

About this file

This document is the Operational Summary Attachment J for RFP# S-DASOBO-00002566 issued by the Oregon Department of Environmental Quality. The RFP is seeking proposals for Traceable Analytic Standards and Proficiency Testing Samples. The attachment requests proposers to provide details on when the agency will be informed of an order, current average delivery times, shelf life requirements, turnaround time for replacements, and customer service information including hours, time zone, contact information, and direct points of contact.

The related state and local contract opportunity is for the same Traceable Analytic Standards and Proficiency Testing Samples, with the state of Oregon and the jurisdictions of Marion County and the City of Salem identified as the locations. No other details on pricing, set asides, incumbents, funding, or contract terms are provided.

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RFP# S-DASOBO-00002566 Traceable Analytic Standards and Proficiency Testing Samples

ATTACHMENT J

OPERATONAL SUMMARY

Proposer, please provide in detail the following information;

1. How and when will Agency be informed of Proposers receipt of a Purchase Order? (10 pts)

2. What is the current (within the last 3 months) average delivery time for Good(s) ordered from time of receipt of Purchase Order? (10 pts)

3. How will the Proposer ensure that all Good(s) provided has not less than 50% of its shelf life remaining? (10 pts)

4. What is the estimated turnaround time for replacement of rejected or damaged Good(s)? (10 points)

5. Please provide the Proposers customer service information, please include;

a. Customer service hours of operation;

b. Customer service time zone;

c. Customer service email;

d. Customer service telephone number; and

e. Any direct person(s) that Agency will work with in customer service.

(10pts)

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