DCR 996_Vendor Name_Digital_Accessibility_Questionnaire.pdf

Commonwealth of Massachusetts

Executive Office of Technology Services and Security (EOTSS)

Accessibility Center for Education, Consultation, and Support Services (ACCESS)

Vendor Digital Accessibility Questionnaire Instructions for Bidder/Vendor: Provide responses to the following questions. Attach additional documents where applicable.

Bidder Information

1. Does your company have a Digital Accessibility Policy?

Yes No

If yes, please provide a copy of your Digital Accessibility Policy.

2. Does your company incorporate accessibility requirements into existing policies?

Yes No

Please explain.

3. Does your company have an employee in a role dedicated to oversight and management of digital accessibility activities?

Yes No

If yes, what percentage of the role is reserved for digital accessibility?

(e.g. 50%, 70%, 100%).

If yes, provide the person’s title and department.

4. Does your company have staff with digital accessibility knowledge, skills, and experience?

Yes No

If yes, please include their titles, level of experience, expertise, and any digital accessibility certifications.

5. Does your company use an outside digital accessibility firm to support digital accessibility activities?

Yes No

If yes, please provide the name of the digital accessibility firm and the type of support they provide.

Digital Product Development Lifecycle

6. Does your company integrate accessibility into your design and development lifecycle?

Yes No

Please explain.

7. Does your company include people with disabilities in your product development lifecycle?

Yes No

Please explain.

8. Does your company include accessibility testing in your development lifecycle?

Yes No

If yes, describe your testing methods including when accessibility testing occurs.

If yes, please list the assistive technologies and tools you use (e.g., JAWS, NVDA, VoiceOver, ZoomText, keyboard-only navigation, high contrast mode, color contrast analyzer, WAVE, ANDI, other).

If yes, do you include people with disabilities who use assistive technologies in accessibility testing?

9. Do you have an intake and prioritization process for accessibility issues?

Yes No

If yes, please describe.

Digital Product or Service The following questions are specific to the digital product or service to be delivered by the Bidder in connection with the solicitation.

10. Can you provide a demonstration of your digital product or service's accessibility including compatibility with assistive technology?

Yes No

Please explain:

11. Do you have a current Accessibility Conformance Report (ACR) for your digital product?

Yes No

If yes, please provide a copy of the ACR.

If yes, was the ACR created internally or by an external digital accessibility firm?

Internal External

If internal, please describe the methods used to create the ACR.

If external, please identify the accessibility firm that created the ACR.

If yes, how often do you update the ACR? (e.g., monthly, quarterly, annually, every 2 years, major release, any release, etc.).

12. For any known Accessibility Violation in your digital product or service, do you have an

Accessibility Roadmap or plan with timeline for remediation of each issue?

Yes No

If yes, please provide a copy of the roadmap or plan.

13. If the digital product or service generates digital content (e.g., documents, videos, online forms, or dashboards), has the output been tested for accessibility?

If yes, please identify the digital output and testing method.

14. Does your digital product or service include any proposed third-party integrations?

Yes No

If yes, have you verified that the third-party integration is accessible?

Yes No

Please explain.

If yes, please provide an ACR for each proposed third-party product.

15. Does your company have procedures in place to maintain the accessibility of your digital product during the term of the contract?

If yes, please describe your maintenance procedures.