Summary

This is a Scope of Work document for the South Carolina Department of Administration and Public Safety (DASPS) for a statewide contract opportunity (DASPS-2368-15) related to 211 services. The procurement seeks a qualified contractor to operate and maintain a comprehensive 211 information and referral service that provides community resource information to South Carolina residents across all 46 counties. The service must operate a statewide call center capable of handling high-volume inquiries, maintain an up-to-date database of social services, health care resources, and community programs, and provide multilingual support for non-English speakers. The contractor is responsible for ongoing database management, quality assurance, staff training, and coordination with local 211 service providers and partner agencies. The contract term is anticipated to be multi-year with potential renewal options, though specific response dates and award timelines are not detailed within the available content.

Pricing terms, funding sources, and specific contract amounts were not explicitly outlined in the provided section of the document. The contractor must demonstrate the capability to serve the entire state efficiently while maintaining service quality standards and compliance with state and federal requirements. The incumbent provider status, if applicable, and detailed cost breakdowns or set-aside provisions are not addressed in the available summary information. This procurement represents an essential public health and human services infrastructure project designed to improve access to critical community resources for vulnerable and at-risk populations throughout South Carolina.