Sources_Sought_-_eBanking.docx

Sources Sought For eBanking Solutions

(Online Banking, Mobile Banking, and SMS Banking)

Table of Contents

1. Introduction

The Department of the Interior (Department), Interior Business Center (IBC), Acquisition Services Directorate (AQD), is seeking firms that can provide cloud based support to enhance the management of Indian Trust Funds provided through the Office of the Special Trustee for American Indians (OST).

2. Background

OST is responsible for providing trust fund management and accounting services for more than 400,000 Individual Indian Monies (IIM) accounts with an asset value of more than $800 million.

2.1. Current Operating Environment (OST)

The current operating environment consists of the following data counts:

a) Trust 3000 solution provided by SEI Investments Company;

b) Approximately 398,000 open IIM accounts;

c) Approximately $800 million daily balance;

d) Approximately 350,000 IIM accounts with a balance of less than $1,000.00;

e) Approximately 33,000 daily financial transactions;

3. Purpose and Technical Characteristics

The purpose of this sources sought notice is to conduct a market survey for written responses with information to help identify market capabilities and best industry practices for enhancing beneficiary services provided by the Office of the Special Trustee for American Indians (OST), Trust Funds Accounting System. The Department will utilize the information provided to assist in the development of a comprehensive procurement strategy.

OST desires to enhance its beneficiary services by developing eBanking services to provide IIM account holders with direct access to their IIM account information and to enable them to perform simple “real time” transactions on their own. This service will allow beneficiaries to do such things as:

· Check IIM account balance

· View IIM transaction history

· Update account mailing address

· Update account telephone number

· Update account email address

· View and print an IIM Statement and/or an Explanation of Payments Report (EOP)

· Request a disbursement securely over the internet and/or via cell phone. OST desires to provide 24/7 access via multiple channels, including smartphone and tablet apps, mobile website and text messaging.

The Department is seeking commercial solutions to support this need, as described in this document. Significant technical characteristics of any potential solution must address/include the following:

a) The solution, correspondence and documentation must be compatible with applications used by OST such as Microsoft Office, MS SQL, MS Reporting Services.

b) The vendor executing a solution must have the ability to provide life cycle transition services of all legacy data, custom changes as well as integration, initial training and support services.

c) The vendor must provide “Unlimited Licenses” for use by the government and its IIM account holders.

d) The vendor must provide the “Source Code” with all relevant operating manuals, materials, and information required to run the system if the government should ever end the contractual relationship.

4. Compliance

Any potential solution must be compliant with and/or support the following:

4. Compliant

a) General Allotment Act of 1887 (Dawes Act)

b) American Indian Trust Fund Management Reform Act of 1994

c) Secretary of the Interior’s Trust Principles covered under Secretarial Order 3215

d) 25 CFR 115 and 117

e) 25 USC 161(a) and 162(a)

f) Federal Accounting Standards Advisory Board SFFAS 31

g) Uniform Principal and Income Act

h) 12 CFR Part 9

i) Electronic Funds Transfer Act of 1978

j) Comptroller’s Handbook for Fiduciary Activities

4.3. Support

a) Generally Accepted Accounting Principles (GAAP)

b) Department of Defense DoD 5015.2 Records Management

c) Fiduciary Trust Accounting and Reporting in accordance with the Office of the Comptroller of the Currency, U.S. Treasury Department

5. Hosting Services

The vendor shall discuss the existing 3rd party certified software and hardware environments to include the certifying agency, date of certification, and point of contact.

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6. Submission Information

All potential vendors with the capability to provide the requirements referenced herein are invited to submit, in writing, information within the page limitation specified. The vendor should provide, in its response, discussions of its capabilities and the feasibility of potential solutions in relation to the general topic areas described above in Sections 2 through 5. The response should state, in detail, how the potential solution would meet the mission needs of this notice, not merely that it can be done. The responses should address the information stated herein and any other pertinent information. The responses should provide sufficient information in order to afford the Government the opportunity to accomplish meaningful market research. Simply repeating or paraphrasing the information contained herein will not assist the Government in conducting the necessary market research regarding the mission needs and availability within industry.

7. Reference

7.1 Vendor Questions

All questions shall be in electronic format and emailed to the point of contact specified below. All questions must be received not later than Friday March 20, 2015, 5:00 pm, Mountain Standard Time. Questions received after this date may be considered late and the Government reserves the right to consider whether to respond or not. The Government’s response to vendor questions will be posted on the Federal Business Opportunity (FBO) website as an amendment to this sources sought notice.

7.2 Vendor Responses Due

All responses shall reference the sources sought notice number and title and be submitted in electronic format (MS Word), and emailed to the point of contact specified below. All responses must be received not later than Wednesday March 25, 2015, 5:00 p.m. Mountain Standard Time.

7.3 Submission Format and Page Limitation

Vendor submissions shall conform to the following page limitations, with any exclusion noted.

a) Submissions should be limited to an overall total of fifteen (15) double-sided numbered pages which can be numbered 1 through 30 reflected on the front and back of each piece of page based on the following:

b) A page is defined as an 8.5 inch by 11 inch sheet of paper with no less than one-inch margins on all four sides;

c) All pages shall be single-spaced, double-sided, with a font no less than 12 points for text and no less than 10 points for tables and graphics, with a 1” top, bottom, left, and right margins;

d) Spacing before and after the line shall be no less than 3 point;

e) The following page types do NOT count towards the page limitations:

1. Section dividers

2. Blank pages, which must be marked “This page intentionally left blank”

f) Fold-outs shall be counted as the appropriate number of pages based upon an 8.5 inch by 11 inch sheet of paper; partial pages shall be rounded up (e.g., 1.5 pages will be treated as 2 pages).

7.4 Introduction

Provide brief company profile including the following information:

a) Company Name

b) Headquarters Address

c) Website

d) Number of years of experience offering services of those identified herein

e) Primary type of services provided

f) Primary points of contact name, title, email address, phone number and office location

g) Vendor DUNS Number and Business size

h) Is your Hosting Facility a Level 3 Facility?

i) Is your company ISO 9001 certified?

j) Is your company CMMI Level 3 certified?

k) Is your company SSAE 16 certified?

7.5 Additional Information

This sources sought notice is issued solely for information purposes and does not constitute a solicitation or obligation on the part of the Department of Interior. Neither unsolicited proposals nor any other kind of offers will be considered in response to this notice. Vendors will not be reimbursed any costs associated with developing responses and/or providing information in response to this notice and/or any follow-up information requests.

Any information submitted in response to this notice will become the property of the Government and will not be returned. Any/all information received in response to this notice that is marked proprietary will be handled accordingly. Such restrictions shall be clearly indicated on each sheet containing such information.

The point of contact designated for receipt is Cynthia Chick at Cynthia_S_Chick@ibc.doi.gov; phone (303) 969-7198.

7.6 Published Price

Respondents are encouraged to provide relevant GSA or related Federal Government Wide Acquisition Contracts (GWAC) and/or Indefinite Delivery Indefinite Quantity (IDIQ) contracts available for your potential product/solution.