D.43- CBOC SAME DAY ACCESS PCMHI BHIP CC 6-27-2024.pdf
PDF 795 KB Posted
- Solicitation number
- 36C24224R0049
About this file
This document appears to be an attachment providing procedures for mental health access at Community Based Outpatient Clinics (CBOCs). The key details are:
The procedures outline the process for a Veteran to walk in to a CBOC with a mental health concern. If the Veteran's provider is available, the Medical Support Assistant (MSA) will contact them. If the provider is unavailable, the MSA will reach out to the BHIP Care Coordinator or PCMHI team to assist the Veteran. PCMHI providers will temporarily offer mental health walk-in and urgent phone services at the CBOCs until BHIP Care Coordinators are hired. The attachment includes a list of the BHIP Care Coordinators and PCMHI providers assigned to specific CBOC locations. The procedures are referenced in RFP 36C24224R0049 for Community Based Outpatient Clinic services to be provided to the Syracuse VA Medical Center in VISN 2.
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Text version
CBOC coverage for Veteran walk in/ Same Day Access June 26, 2024
Reference: SOP 528a7 116-30 Behavioral Health Access (MY VA Access)
1. Upon the Veteran’s arrival to the CBOC, the MSA inquires whether the Veteran is currently linked to a provider and requests the name of the provider. If the iden�fied provider is present at the sta�on, the MSA will teams message the provider to ascertain if they are able to meet with the Veteran.
a. U�lizing the "walk-in form with assessments" atached is highly recommended. This form should be issued to the Veteran at the front desk upon check-in. Once the Veteran finishes, they can return the form to the front desk, and the provider will collect it from the MS’s when fetching the Veteran from the wai�ng room.
2. In case the provider is unavailable or off duty, and the clinic has a BHIP Care Coordinator, the MSA will reach out to the BHIP Care Coordinator through a teams message to assist the Veteran walk in.
3. In CBOC’s where there is no BHIP Care Coordinators, PCMHI can be contacted to assist with an ini�al screen of the Veteran. The principal means to contact members of the PCMHI team is through their teams chat:
a. PCMHI providers will temporarily offer mental health walk-in services and urgent MH phone assistance at the CBOCs un�l BHIP Care Coordinators are hired. Once the BHIC CC are present, they will become the main point of contact for Veterans seeking same-day access to mental health care at the CBOCs, unless the Veteran is already connected with primary care, in which case PCMHI will provide same day access.
CBOC Assignments BHIP Care Coordinators & PCMHI Auburn Binghamton Ithaca Oswego Potsdam Rome Watertown
PCMHI Antonia Buck avail via Warm
Hand off on
PCMHI
teams chats
Annette Mazzarello
ON STATION
except Thurs.
avail via Warm Hand off on
PCMHI
teams chats
Antonia Buck avail via Warm
Hand off on PCMHI teams chats
Antonia Buck avail via Warm Hand off on
PCMHI
teams chats
Antonia Buck avail via Warm
Hand off on
PCMHI
teams chats
Esmerelda McCarthy
ON
STATION
except Thurs.
avail via Warm
Hand off on PCMHI teams chats
Andrea Amyot
ON
STATION
except Fri.
avail via Warm
Hand off on
PCMHI
teams chats
BHIP Care Coordinator
Catherine Canfield avail via teams &
VVC
Catherine Canfield avail via teams &
VVC
Catherine Canfield
ON
STATION
Nicole Best avail via teams
& VVC
Nicole Best avail via teams &
VVC
Nicole Best avail ON
STATION
Attachment D.43 RFP 36C24224R0049 https://dvagov.sharepoint.com/:w:/r/sites/VHASYR/svdc/_layouts/15/Doc.aspx?sourcedoc=%7B8F343A28-A216-49FB-BC6B-5CF9739E7DEF%7D&file=MENTAL%20HEALTH%20ACCESS%20(MY%20VA%20ACCESS)%20Procedures%20dated%20March%202023.docx&action=default&mobileredirect=true
VETERAN WALKS IN TO CLINIC WITH MH CONCERN
Veteran checks in with MSA, completes walk-in form, and iden�fies
MH concern (VERBALLY/WRITTEN)
MSA asks Veteran if they have a MH provider
YES NO
MSA contacts provider & asks if they are available to see Veteran
Same Day Access COMPLETE once Veteran is connected to available provider
MSA contacts BHIP Care Coordinator to assist with walk-in
If provider is NOT available
MSA contacts BHIP Care Coordinator to assist with walk-in
MSA contacts PCMHI through TEAMS chat to assist with walk-in then connects Veteran
YES
MSA asks Veteran if they have a PRIMARY CARE provider in the VA
NO
Attachment D.43 RFP 36C24224R0049
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