CWMS 2.0 70RTAC20R00000025 RFP Continuation Pages DRAFT.pdf

Request for Proposal (RFP)

No. 70RTAC20R00000025 for

The Department of Homeland Security (DHS)

Office of the Chief Information Officer (OCIO)

Cellular Wireless Managed Services

Indefinite-delivery Indefinite-Quantity (IDIQ) Contract

DHS Office of Procurement Operations 245 Murray Lane, SW, D.C. 20528

Request for Proposal for 70RTAC20R00000025 DHS-Wide Cellular Wireless Managed Services

I. INSTRUCTIONS FOR SUBMISSION OF PROPOSAL

1.0 Compliance to the RFP Requirements

The offeror shall examine and follow all RFP instructions. Failure to comply with the instructions contained herein in any way will result in a determination that the proposal is not responsive and will not be further evaluated by the Government. This RFP does not commit the Government to pay any costs for the preparation and submission of a proposal in response to this RFP. The

Contracting Officer (CO) is the only individual who can legally commit the Government to the expenditure of public funds in connection with this procurement.

2.0 Description of Requirement

1) Scope

The scope of the DHS-wide Cellular Wireless Managed Services (CWMS) is to provide a comprehensive commercial cellular wireless managed services solution to DHS Headquarters and Components. The services will include, but not be limited to: managed services; a web portal for device ordering and management; cellular wireless equipment and devices to include multiple smart phone solutions and associated licenses (e.g. Windows, Apple and Android);

cellular and data service; Mobile Device Management (MDM); project management; services to enhance in-building cellular coverage; service desk services and other optional services. The resultant award will be an IDIQ contract that will enable access to multiple commercial cellular wireless carriers such as Verizon, T-Mobile, AT&T, and Sprint, as well as local and regional providers to ensure maximum coverage. The web portal will be a tool for wireless program management. It will be customized for each component and will allow it to access and manage its wireless accounts with access to inventory management, equipment management and reporting capabilities. Together, these services will provide DHS Headquarters and

Components with streamlined invoicing, billing, payment, ordering, delivery processes, standardized reporting and a robust means of providing wireless devices and services to DHS employees. In addition, these services will enable DHS to reduce wireless costs and find program efficiencies.

2) Contract Type

The resulting IDIQ contract award will allow for firm–fixed-price (FFP), time and materials

(T&M), labor hour (LH), and a hybrid of FFP and T&M/LH orders.

3) Place of Performance

The primary work location is the Contractor’s corporate site. For other locations, specifics will be given at the Order Level.

4) Period of Performance/Ordering Period

The government anticipate the following ordering period for the resultant IDIQ contract:

• Base Period: 10/30/2020 – 10/29 2021

• Option Period One: 10/30/2021 – 10/29/2022

• Option Period Two: 10/30/2022 – 10/29/2023

• Option Period Three: 10/30/2023 – 10/29/2024

• Option Period Four: 10/30/2024 – 10/29/2025

The ordering period above is tentatively established and subject to change. Period of performance at the task order level will be specified in each individual order.

3.0 Pre-Proposal Conference

The Government intends to conduct a pre-proposal conference on June 2020 to allow the offerors the opportunity to hear the Government’s approach to this RFP. The pre-proposal conference will be held via Adobe Connect. The registration instructions and logistics will be provided on beta.sam.gov. Participation is not required but highly encouraged.

4.0 Proposal Submission

Proposal submission consists of Phase 1 and Phase 2, using a multi-step down-select process.

Phase 1 consists of a Pass/Fail (Go/No Go) selection process. Phase 2 consists of a Best-Value selection with a potential Trade-Off process. All prospective offerors must participate in the

Phase 1 submission to be considered for evaluation and to be invited to the Phase 2 evaluation.

Only those offerors that are determined to pass the Phase 1 evaluation factor will be qualified for further competition and will be invited to Phase 2 participation. The Offeror shall submit signed and dated proposal volumes via email to CWMS2@hq.dhs.gov by the due date of TO

BE COMPLETED AT TIME OF FINAL SOLICITATION RELEASE. Email subject line shall contain RFP No. 70RTAC20R00000025. The proposal shall consist of: 1) General

Information; 2) Technical Volume; and 3) Price Volume by the following deadline/time:

Phase 1: 12pm ET on TO BE COMPLETED AT TIME OF FINAL SOLICITATION

RELEASE

Phase 2: 12pm ET on TO BE COMPLETED AT TIME OF FINAL SOLICITATION

REEASE

The Government reserves the right to reject any proposal that is not received by DHS within the due date/time, and/or any proposal that is not submitted in its entirety, or if the proposal is submitted in a method other than by the proposal submission instructions above.

Alternate proposals shall not be submitted and will not be considered.

5.0 Question Submission

Questions concerning this DRAFT solicitation shall be made in writing, via e-mail to

CWMS2@hq.dhs.gov. The due date for submission of questions is June 10, 2020, 12:00 pm ET.

Responses to comments will be provided to all prospective offerors, giving due regard to the proper protection of proprietary information. In order to receive responses to questions, offerors mailto:CWMS2@hq.dhs.gov shall cite the section, paragraph number and page number of the RFP provision in question.

Statements expressing opinions, sentiments, or conjectures are not considered valid inquiries or comments for this purpose and will not receive a response from DHS. Inquiries requesting a

Government’s response that would compromise a fair competition will not be answered. Further, offerors are reminded that DHS will not address hypothetical questions aimed toward receiving a potential “evaluation decision” from DHS.

6.0 Proposal Format and Contents

Proposals shall be submitted via e-mail to CWMS2@hq.dhs.gov The quotation will consist of two elements, written submission and oral presentation. The written submission will consist of the technical volumes (Volume 1 and Volume 2) and the price volume (Volume 3), which are prepared as separate documents. The Technical proposal shall not contain any pricing information.

The proposal shall be done as a phased submission, as it will be evaluated using a phased approach.

Below is the quotation format with volume submission due dates:

Phase Volumes Due Date

Phase 1 Down-select

Volume 1

Sections:

1. Cover Letter

2. Offeror Certification of

Minimum Requirements for

Technical Acceptability for

Technical Evaluation Factor 1

(Use RFP Attachment 2)

3. Subcontractor

Arrangement(s), if applicable

12 pm ET on June 15, 2020

The Government anticipates the Down-Select Notification will be sent to Offerors by xx, 2020. If the offeror received notification that it did not pass Phase 1 and is not qualified for further competition, offeror is not eligible to participate in Phase 2.

Phase 2 – Written Submission

Volume 2

Sections:

1. Oral Presentation Slide Deck

(Microsoft Powerpoint) for

Technical Evaluation Factors 2

Management Approach

2. Technical Assumptions

3. Key Personnel and Oral

Presentation Participants’

Commitment Letter

4. Past Performance Information

12 pm ET on TO BE

COMPLETED AT TIME OF

FINAL SOLICITATION

RELEASE

mailto:CWMS2@hq.dhs.gov

Volume 3

Sections:

1. Price (Use RFP Attachment 4

2. Price Assumptions

Phase 2 – Oral Presentation

Oral Presentation for Technical

Evaluation Factor 2 Management

Approach and Factor 3 Web

Portal Capability

Offerors will be notified of the specific date/time for their oral presentation (see 6.2).

6.1 Submission of Written Volumes

The written portion of the proposal shall be submitted in two separate volumes: Technical

(Volume 1 and Volume 2) and Price (Volume 3). Each volume shall contain the following information:

(1) RFQ 70RTAC20R00000025– Volume [identify the volume number]

(2) Date of Submission

(3) Offeror's Name

(4) Offeror's DUNS Number

(5) Taxpayer Identification Number (TIN)

(6) Offeror's primary and alternate points-of-contact (name, title, phone number, and email address)

(7) Prompt Payment Terms

(8) Expiration date of the quotation (at minimum 150 days from the quotation submission date)

(9) Corporate signature

If subcontractors are proposed, each subcontractor shall provide the information for items (1) through (6) identified above. The Offeror shall clearly identify the subcontractor lead. The Offeror shall provide subcontractors with their Phase 1 submission, if applicable.

For written submissions, the document in print format shall be configured with a paper size of 8

½ by 11 inches in the printed view. The font size shall be 12 points. No reduction in size is permitted except for charts or graphs. In those instances where reduction is allowable, Offerors shall ensure the print is no less than 8 points for graphs and 10 points for tables. Each page shall have margins of at least one inch on each page.

6.1.1 Volume 1

6.1.1.1 Cover Letter

A cover letter shall accompany the proposal to set forth any information that the Offeror wishes to bring to the attention of the Government. The cover letter shall also stipulate that the offeror’s submission is predicated upon all the terms and conditions of this RFP (also see sections 6.1.2.2

Technical Assumptions and 6.1.3.2 Price Assumptions). The cover letter shall not exceed two pages.

6.1.1.3. Offeror Certification for Minimum Requirement for Technical Acceptability

(Technical Evaluation Factor 1)

By completing and signing the form (RFP Attachment 3), the offeror shall certify that the technical solution of offers will meet the minimum technical requirements.

6.1.1.4 Subcontractor Agreement(s) (vendor’s format) – if applicable

6.1.2 Volume 2

Volume 2 shall contain: 1) a slide presentation slide deck to be used for the oral presentation; 2)

Technical Assumptions; 3) Key Personnel and Oral Presentation Participants’ Commitment Letter; and 4)

Past Performance Information.

6.1.2.1 Oral Presentation and Slide Deck

The slide deck shall be prepared in accordance with section 6.2.4 and section 6.2.5 and demonstrate the contents described below:

See Section 6.2 Oral Presentation, for detailed instructions.

For the Management Approach (Technical Evaluation Factor 2): The offeror’s slide deck shall cover all elements below, (1) through (12).

(1) Describe how all core service requirements and optional services will be met with a specific focus on providing onsite support, mobile device management, and in-building cellular solutions including demonstrated experience with supporting federal or corporate clients.

(2) Describe key elements and outlines of efforts, features, and contents that will be addressed in a Program Management Plan (PMP) and a Transition Management Plan (TMP).

(3) Describe an ability in relation to the Telecommunications Management Services (TMS) processes to procure carrier services/devices, perform asset and inventory management services (full asset management lifecycle from procurement to recycling), and perform invoicing and auditing services including demonstrated experience with supporting federal or corporate clients.

(4) Demonstrate a step-by step approach to reduce program costs and implement program efficiencies.

(5) Demonstrate how service level compliance will be measured, assessed, reported, and performed.

(6) Describe an approach to team arrangements, selection, roles and responsibilities, and their impact to the overall solution. Discuss capability to retrain, train, and provide an experienced onsite workforce.

(7) Describe a methodology for identifying, tracking, reporting, and mitigating key risks, also addressing the currently identified potential key risks.

(8) Describe an approach to handle issues, including how to control and/or escalate the issues, and decision-making process to handle them.

(9) Demonstrate how carrier relationships with affect service delivery in the various domestic and international locations.

For the Web Portal Capability (Technical Evaluation Factor 3):

This element shall be presented as a live demonstration and not be included in the offeror’s slide deck. Hands-on demonstration of the company’s web portal solution. This demonstration shall provide a real-time portal demonstration as follows:

(1) Demonstrate the overall capabilities of the portal solution to meet the needs of the CWMS requirement for DHS as stated in the SOW, Section 2.1.1, Cellular

Wireless Management Portal

(2) Demonstrate the portal capability to support TEMS in accordance with the instructions contained in Attachment 3.

6.1.2.2 Technical Assumptions

Offerors must indicate, in this section only, if any technical related assumptions have been made, conditions have been stipulated or exceptions have been taken with the Statement of Work as written. If technical assumptions are not noted in this Volume and this section of the proposal, it will be assumed that the proposal reflects no technical assumptions for award and the Offeror agrees to comply with all of the terms and conditions set forth herein. It is not the responsibility of the Government to seek out and identify assumptions, conditions, or exceptions buried within the

Offeror’s proposal. Accordingly, any technical related assumptions listed in any other volume or section shall be null and void.

Any exceptions taken to the terms and conditions of the RFP shall be stated in this Section. The

Offeror is advised that any exception taken to the terms and conditions of the RFP may adversely impact its evaluation rating. Any assumptions that are considered unacceptable by the

Government and cannot be resolved may result in the Offeror being removed from consideration.

No price-related exceptions and assumptions shall be included in this volume.

6.1.2.3 Key Personnel and Oral Presentation Participants’ Commitment Letter

The offeror shall have each of its proposed Key Personnel and presenters for the oral presentation sign a letter to confirm that they will be committed to serve as contractor personnel if the proposal results in the IDIQ contract award.

6.1.2.4 Past Performance Information

The proposal shall describe, in detail, three (3) current or completed contracts/efforts within the past five (5) years that demonstrate the Offeror’s capability and capacity to deliver high quality products and services similar in size, scope, complexity and relevancy to those required under this IDIQ contract. Each Past Performance Example shall include, at a minimum, the following information:

(1) Project Title;

(2) Description of the Project;

(3) Contract/Task Order Number;

(4) Contract/Task Order Amount;

(5) Contract type (e.g. FFP, T&M, LH, etc.)

(6) Government Agency/Organization;

(7) Contracting Officer’s Representative’s (COR) name, phone number and email address;

(8) Contracting Officer (CO) name, phone number and email address

(9) Current status, e.g. In Progress or Completed, start and estimated completion dates;

(10) A brief narrative of why your firm believes this reference is relevant and similar in size, scope, and complexity to the requirements of this IDIQ contract; and.

(11) How well the Offeror performed during the course of the contract/task order

The proposal must either provide the above information or affirmatively state that the Offeror does not possess relevant past performance that is similar in size scope and complexity to the requirements of this IDIQ contract. The Offeror is also responsible for ensuring that poitns of contact informaiton for referenced projects os current and accurate.

6.1.3 Volume 3

6.1.3.1 Price quotation shall be submitted by completed RFP Attachment 4, Pricing Template

The labor categories listed in Attachment 4, on the Labor tab, are the Government-suggested labor categories. If using labor categories other than those identified on the Labor tab, the Offeror shall provide a matrix to cross reference the Offeror’s proposed labor categories with those provided by the Government.

The price proposal shall be based upon a one-year base ordering period and four one-year optional ordering periods.

All pricing proposed by the Offeror in the Pricing Template, on Core, MDM, Licensing, Labor, and Carrier Services tabs will be, if accepted by the Government, used as a price list for a resultant

IDIQ contract award.

The purpose of the Sample Order Pricing tab is to allow DHS to facilitate an effective price analysis of the offerors’ submissions by conducting a price analysis with use of a total evaluated price. The model quantities of service lines and data usage in the Sample Order Pricing sheet are developed based on the historical CWMS usage so that it represents a typical usage trend of DHS

Headquarters and Components. The Offeror’s price proposal in this template will not result in an actual IDIQ contract order but will be used solely for the evaluation purpose.

Detailed instructions are provided within Attachment 4, Pricing Template.

6.1.3.2 Price Assumptions

Offerors must indicate, in this section only, if any pricing related assumptions have been made, conditions have been stipulated or exceptions have been taken with this RFP or the Statement of

Work as written. If assumptions are not noted in this Volume and this section of the proposal, it will be assumed that the Offeror’s proposal reflects no assumptions for award and the Offeror agrees to comply with all of the terms and conditions set forth herein. It is not the responsibility of the Government to seek out and identify assumptions, conditions, or exceptions buried within the

Offeror’s proposal. Accordingly, any pricing related assumptions listed in any other volume or section shall be null and void.

Any exceptions taken to the price related terms and conditions of the RFP shall be stated in this

Section. Any assumptions that are considered unacceptable by the Government and cannot be resolved may result in the proposal being removed from consideration.

Failure to utilize the attached pricing template, Attachments 4will result in the offeror being removed from consideration for further evaluation.

6.2 Oral Presentation

This subsection is subject to change, contingent upon a potential revision of the oral presentation format.

Each proposal responding to this RFP shall prepare and present oral responses in accordance to the following instructions and directions:

Note: Anticipated dates for Oral Presentations are: TO BE COMPLETED AT TIME OF FINAL

SOLICITATION RELEASE, and the offeror will be notified if the dates change. See Section

6.2.6, Schedule of Oral Presentation, for information on how and when the Oral Presentations will be scheduled.

The purpose of the requirement for oral presentation for the criteria below is to provide the

Government with all of the necessary information to comprehensively evaluate as well as to fully and fairly assess the nature and extent of the approach of the offeror to meeting the Government’s areas of focus described in Section II. Evaluation, 2.2 - Management Approach (Technical

Evaluation Factor 2) and 2.3 – Web Portal Capability (Technical Evaluation Factor 3).

The oral presentation will enable the Government to evaluate the offeror’s relative knowledge, experience, and competence with regard to the Government’s requirements and program objectives, the technology, and the offeror’s understanding of the program’s challenges and risks.

6.2.1 The oral presentation shall be given by the actual personnel who would be responsible for and would be directly involved in the IDIQ contract management and/or performance in the event the proposal results in award. Each of the presenters shall have formally committed to CWMS for a period of not less than one-year.

6.2.2 Classified Data: No classified data or classified information of any type or nature is to be included in any portion of the presentation.

6.2.3 The purpose of the oral presentation is to demonstrate the offeror’s technical capability in terms of inclusive management approach and portal solution demonstration to successfully meet the requirements of the SOW. The oral presentation should not just be a reading of the presentation slides.

6.2.4 Format and Size Limitations: The Offeror’s Oral Presentation shall consist of no more than 35 slides to address the Management Approach. Slides should document only the salient points of offeror’s oral presentation in bullet, graph, or chart format. Hardcopies of the presentations slide deck shall be in Microsoft Powerpoint format on 8 ½ x 11 paper.

The Offeror shall bring 10 copies of the presentation for the Government audience.

Limitation of presentation media: Only those presentation slides for which copies were provided as Volume 2 shall be used in the oral presentation. No deviation from the originally submitted electronic copies will be allowed. All the slides must be presented during the Oral Presentation. Information contained on slides, but not presented or discussed during the oral presentation, will not be evaluated. No animation, moving characters, or audio clips are allowed as part of your slides presentation.

6.2.5 The oral presentation does not constitute discussions as defined by FAR 15.306 and

15.307. Completion of oral presentations will not obligate the Government to determine a competitive range, conduct discussions, or solicit or entertain revised or Final Proposal

Revisions.

6.2.6 Schedule of Oral Presentation: The order in which offerors will make their presentations will be determined by a random number generator and assigned by the CO after receipt of

Volume 2 and Volume 3. The CO will notify offerors of the scheduled date and time of their presentation within one week of the solicitation closing date. Once notified of their scheduled presentation date and time, offerors shall complete their presentations on the date and time assigned. Offeror requests to reschedule will not be considered.

6.2.7 Offeror Employee Participation: A maximum of five contractor personnel shall attend and give the oral presentation. As discussed in Section 6.2.1 above, the personnel presenting shall be the actual personnel who would be responsible for contract management and/or performance in the event the proposal results in award. No professional presenters hired from outside the offeror’s firm will be allowed to participate.

6.2.8 Limitation of presentation time: The Oral Presentation will last a maximum of 150 minutes in which the Offeror’s presentation time is up to 90 minutes.

Neither the introductions of personnel nor the Government-scheduled breaks will count against the presentation time. The following is the intended schedule for planning purposes. The final instructions will be provided with the offeror’s assigned date/time:

The firm will be given 15 minutes for set up. After opening remarks by the Government, the firm will be given up to 90 minutes to make the best case that they can to convince the

Government that they should be selected, while discussing all of the submission requirements listed in this RFP. The presentation will be stopped precisely at 90 minutes from the start of the presentation.

Upon completion of the presentation, there is a 15-minute break. The Government will caucus to discuss the offeror’s presentation and to formulate any questions regarding the presentation. The Government and offeror will then address any questions or clarifications posed by the CO or the Technical Evaluation Team Chairperson. The question and answer session is expected to last approximately not more than 30 minutes. If necessary, the offeror may briefly caucus to coordinate responses to specific questions or clarifications.

Any questions posed by the Government in response to the presentation will be for elucidation/engagement only, it will not be for the purpose of changing or altering the offeror’s submission.

At the expiration of 150 minutes, the proposal response will be considered complete.

Unsolicited changes to the submission will not be accepted without a formal written request from the CO.

6.2.9 Presentation material: Offerors are advised that the Government will have a laptop screen projector and projection screen available for use during the presentation. Due to the complexities of connectivity and compatibility, the Government will not be responsible for ensuring compatibility with the offeror’s presentation hardware and software.

6.2.10 The Government will not videotape or make an audio recording of the presentations, nor shall any recording of the presentation by the offeror be permitted.

6.2.11 No price or cost information shall be included in the presentation narrative or supporting slides/screens.

II. EVALUATION

FAR 52.212-2 Evaluation – Commercial Items (Oct 2014)

(a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers:

Non-price Factors:

Phase 1: Pass/Fail (Go/No Go) Factor

Factor 1 - Minimum Requirement for Technical Acceptability: The Quoter’s self-certified web portal solution capability will be evaluated.

Phase 2: Best Value Determination Factors

Factor 2 - Management Approach (Oral Presentation): The Quoter’s capability to manage the project and perform the requirements stated in the SOW will be evaluated.

Factor 3 - Web Portal Capability (Oral Presentation): The Quoter’s web portal functionality including real-time demonstration will be evaluated.

Factor 4 – Past Performance

Price:

Factor 5 - Price will be evaluated to determine if it is fair and reasonable.

At Phase 1, Minimum Requirement for Technical Acceptability (Factor 1) is the only evaluation factor. At Phase 2, non-price factors, when combined, are significantly more important than price.

Management Approach (Factor 2 – Oral Presentation) and Web Portal Capability (Factor 3 – Oral

Presentation) are equally important. The Government intends to use a trade-off process between the non-price factors and price, in order to determine the best value quote, as needed, after careful consideration is given to each evaluation factor for each quote.

(b) Options. The Government will evaluate proposals for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that a proposal is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

Note: IAW FAR 52.217-8, the option to extend services for an additional six months using FAR

Clause 52.217-8 will be incorporated within the award resulting from this RFP. A six-month extension will be considered to be within the total project scope for purposes of evaluation and award justification. For the evaluation purpose, the Government will use the pricing quoted on

Attachment 4 – Pricing Template, Sample Ordering Pricing to evaluate the potential six additional months. The Government will determine whether the price including the option available under

FAR 52.217-8 is fair and reasonable.

The CO reserves the right to exercise FAR clause 52.217-8, Option to Extend Services, if it is determined it is in the best interests of the Government. FAR 52.217-8 provides in part that the

Government may require continued performance of any services within the limits, prices, and rates specified in the award. FAR 52.217-8 may be exercised at any point during the life of IDIQ contract and applicable rates will be those of the ongoing period of performance immediately preceding the 6-month option being exercised.

Basis for Award

The DHS contemplates awarding an IDIQ contract to the Offeror whose proposal(s), conforming to this Solicitation, is determined to be most advantageous to the Government and represents the best value (as defined in FAR 2.101) in meeting the DHS’s needs, considering all non-price evaluation factors and price.

The Government reserves the right to cancel this solicitation if the needs of the requirement are not met. The Government will not pay any costs associated with the preparation and submission of a proposal.

The Government will utilize multi-step down-select procedures to evaluate proposals as described in this section.

1.0 Evaluation Method

The vendor selection process will follow two phases as described below:

1.1 Down-Select Process – Phase 1

After the Government completes evaluation of Phase 1 submissions (Attachment 3 Offeror

Certification of Minimum Requirements for Technical Acceptability), offerors will receive notification via email from the CO. Offerors who are qualified to proceed to Phase 2 will be invited to the Phase 2 quotation submission. Proposal submissions for Phase 2 will not be accepted from the offerors who have not submitted Phase 1 requirements by the due date and time provided for in this solicitation.

1.2 Best Value Selection with Trade-off Process – Phase 2

The Government will conduct the evaluation of proposals by utilizing non-price factors 2)

Management Approach and 3) Web Portal Capability, and 4) Price.

2) Management Approach and 3) Web Portal Capability have equal importance, and when combined, are significantly more important than 4) price.

2.0 Evaluation Factors

2.1 The following Non-price factors and price are used for the best value selection. A tradeoff process may be used, as appropriate.

2.2 Factor 2 - Management Approach (Oral Presentation)

With respect to its Management Approach, offerors will be evaluated for the following aspects during the oral presentation:

(1) The extent to which the Offeror describes how all core service requirements and optional services will be met with a specific focus on providing onsite support, mobile device management, and in-building cellular solutions including demonstrated experience with supporting federal or corporate clients.

(2) The extent to which the Offeror describes key elements and outlines of efforts, features, and contents that will be addressed in a Program Management Plan (PMP) and a

Transition Management Plan (TMP).

(3) The extent to which the Offeror describes an ability in relation to the Telecommunications

Management Services (TMS) processes to procure carrier services/devices, perform asset and inventory management services (full asset management lifecycle from procurement to recycling), and perform invoicing and auditing services including demonstrated experience with supporting federal or corporate clients.

(4) The extent to which the Offeror demonstrates a step-by step approach to reduce program costs and implement program efficiencies.

(5) The extent to which the Offeror demonstrates how service level compliance will be measured, assessed, reported, and performed.

(6) The extent to which the Offeror describes an approach to team arrangements, selection, roles and responsibilities, and their impact to the overall solution. Discuss capability to retrain, train, and provide an experienced onsite workforce.

(7) The extent to which the Offeror describes a methodology for identifying, tracking, reporting, and mitigating key risks, also addressing the currently identified potential key risks.

(8) The extent to which the Offeror describes an approach to handle issues, including how to control and/or escalate the issues, and decision-making process to handle them.

(9) The extent to which the Offeror demonstrates how carrier relationships with affect service delivery in the various domestic and international locations.

2.3 Factor 3 – Web Portal Capability (Oral Presentation)

With respect to the portal capability, the offeror will be evaluated for the following aspects during their oral presentation:

(1) The extent to which the offeror demonstrates the overall capabilities of the portal solution to meet the needs of the CWMS requirement for DHS as stated in the SOW, Section 2.1.1, Cellular

Wireless Management Portal

(2) The extent to which the offeror demonstrates the portal capability to support TEMS in accordance with the instructions contained in Attachment 3.

2.4 Factor 4 – Past Performance

The offeror’s Past Performance will be evaluated to determine that acceptable performance in providing services similar in size, scope, complexity and relevancy to those required under this

IDIQ contract to the Federal government or large private sector clients has occurred within the last five (5) years. The Government will examine how well the Offeror performed the services.

Offerors with no past performance will receive a “neutral” rating and will not be evaluated favorably or unfavorably.

Note: Although past performance references are requested, DHS may use publicly available reports, and/or data from the Contractor Performance Assessment Reporting System (CPARS).

The Government may also use present and/or past performance data obtained from a variety of sources, not just those contracts identified by the q\Offeror in evaluating past performance. The

Government reserves the right to contact those customers noted in the references provided by the

Offerors to validate the information provided.

2.5 Factor 5 - Price

The price proposal will be evaluated to determine if it is fair and reasonable. All quoted prices will be evaluated by reviewing the Offeror’s completed Attachment 4 Pricing Template. While the Government evaluates each element of itemized prices to determine whether the Offeror’s price is fair and reasonable, the price entered on the Sample Order Pricing sheet within the

Attachment will be used as a total evaluated price, when the best value decision will be made.

The Government may reject any price proposal that is found not compliant with the Solicitation’s instructions. A price quotation that is unreasonably high or extremely low with no explanatory reason, and/or materially unbalanced, may be deemed to reflect a failure to comprehend the complexity and risks of the work to be performed. In such event the Government reserves the right to reject the proposal from further consideration.

III. IDIQ TERMS AND CONDITIONS

Only the Contracting Officer (CO) for the IDIQ is authorized to change the terms and conditions at the IDIQ level by issuing a modification bilaterally signed by the CO and the Contractor, which is also referred to as the IDIQ Holder.

1.0 IDIQ Contract Period of Performance/Ordering Period

This is a single award IDIQ contract. The Period of Performance of this IDIQ contract, which will also be referred to as the Ordering Period, will be twelve (12) months from the date of IDIQ contract award with four (4) 12-month option periods.

Orders may be issued at any time during the IDIQ contract period of performance and may extend for a period of twelve (12) months after the expiration date of the IDIQ contract. The period of performance of each order will be specified at the order level.

2.0 Place of Performance

The primary service location is off-site at the Contractor’s facilities. The specific place of performance for these locations will be determined at the order level including both the contiguous United States (CONUS) or outside the contiguous United States (OCONUS). The place of performance for in-building wireless services shall include DHS facilities within the

CONUS. The OCONUS support will be provided remotely for wireless services offering and trouble-shooting effort over the phone.

The Contractor may authorize its employees to telework under task orders issued against this IDIQ contract on an as-needed basis. The Contractor is required to coordinate with the order level CO and/or Contracting Officer’ Representative (COR) when the need for telework is identified and shall receive DHS pre-approval. The Contractor shall maintain their own corporate telework policy for its employees

3.0 Type of Orders

The IDIQ contract will allow for Firm Fixed Price (FFP), Time and Materials (T&M), Labor

Hour (LH), and hybrid type orders. The type of order will be identified at the order level.

4.0 Flow Down of Clauses

All clauses on the Contractor’s IDIQ contract will flow down to each order.

6.0 No Obligation of Funds

Funding obligation in the amount of $2,500.00 is provided as a minimum guaranteed amount covered by this IDIQ contract. Immediately after the first order is issued against the contract, the funds will be de-obligated by contract. This IDIQ contract does not obligate any additional funds.

Each individual order placed against this IDIQ contract will obligate funds.

7.0 Guarantee and Maximum Contract Limitation

(a) Minimum. The minimum guaranteed award amount for this IDIQ contract is $2,500 for only the base period of performance of this contract (inclusive of any fee). The issuance of an extension (i.e. FAR clause 52.217-8) does not re-establish the contract minimum.

(b) Maximum. The cumulative dollar ceiling value of the resulting multiple award IDIQ contract is $498,106,502.55.

(c) The Government has no obligation to issue Orders to the Contractor beyond the amount specified in paragraph (a) of this section.

8.0 IDIQ Ordering Procedures

8.1 IDIQ orders and their administration will be performed by duly appointed COs assigned by

DHS Headquarters and Components within their warrant authority. The order-level CO shall award and administer orders in accordance with the ordering procedures described in an ordering guide that will be issued immediately after the IDIQ award, and the procedures outlined in FAR 16.505(a) Ordering from Single-award IDIQ contract. Task orders are subject to the terms and conditions of the IDIQ contract.

8.2 All costs associated with the preparation of the Contractor’s order proposals will be at the

Contractor’s expense.

8.3 When a requesting office identifies a need that is within the scope of this IDIQ contract, the requesting office’s CO and COR shall follow all Headquarters/Component procedures for ordering off a single-award IDIQ contract.

8.4 IDIQ orders may only be issued from the date of the IDIQ contract establishment through the IDIQ contract’s expiration date. The maximum period of performance for the order after the expiration date of the IDIQ contract shall be no longer than twelve (12) months.

8.5 Each order issued under this IDIQ contract will include the following information, as applicable:

(1) IDIQ contract number and order number;

(2) Date of the order;

(3) Description of the work to be performed;

(4) The work schedule, period of performance, or required completion date (include the requesting office’s typical hours of operation, if applicable);

(5) Place of performance;

(6) Deliverables;

(7) CLIN number and description, quantity, unit price, and extended total;

(8) The firm-fixed-price to complete the requirements or labor-mix table with labor categories and rates identified;

(9) The security requirements;

(10) The payment schedule; and

(11) Accounting and appropriation data.

8.6 Special Requirements for T&M and LH Orders

For each order against this IDIQ contract that is issued on a T&M or LH basis, additional provisions and clauses required for and/or applicable to T&M or LH services will be incorporated by the Component ordering office in its solicitation and a resultant task order award.

9.0 Organizational Conflict of Interest Notice

The Offeror should be aware that they may be deemed ineligible to participate in task orders by reason of an organizational conflict of interest (OCI) (see FAR 9.5, Organizational and Consultant

Conflicts of Interest). The Contractor’s eligibility or ineligibility related to the existing or potential OCI to participate in task orders is determined by the task order level CO.

10.0 Termination

Notwithstanding any other provision relating to this IDIQ contract, DHS may terminate the IDIQ contract at any time in accordance with FAR 52.212-4 (l) or (m). Any disputes will be handled in accordance with, FAR 52.212-4 (d).

11.0 Invoicing

Invoices shall be prepared in accordance with FAR Clause 52.232-25, Prompt Payment, and

52.232-1, Payments. In addition to invoice preparation as required by the FAR, the Contractor’s invoice shall include the following information:

(1) Cover sheet identifying DHS;

(2) Order and Contract Number;

(3) Modification Number, if any;

(4) DUNS Number;

(5) Month services provided

(6) CLIN and Accounting Classifications

The Contractor shall submit the invoice electronically as directed through the subsequent task orders. The contractor shall provide an electronic copy of the invoice to the order level COR for

IDIQ expenditure tracking purposes and rate validation.

The Contractor shall prepare and submit a sufficient and procurement regulatory-compliant invoice and receiving report for technical certification of inspection/acceptance of services and approval for payment. The Contractor shall attach back up information to the invoices and receiving reports substantiating all costs for services performed. A written or electronic acceptance by the COR and date of acceptance shall be included as part of the backup documentation. If the invoice is submitted without all required back up documentation, the invoice shall be rejected. The Government reserves the right to have all invoices and backup documentation reviewed by the CO prior to payment approval.

Additional order invoicing information will be specified at the order level.

12.0 Discounts

12.1 The Contractor is encouraged to provide additional discounts at the order level from their

IDIQ established rates for any contract line items (CLINs). The Contractor shall make efforts to have any discounted rates, which are given to DHS Components in future orders and are more advantageous than the IDIQ rates, available for other future Components orders.

12.2. Pricing for carriers’ devices and services shall not exceed the commercial rates or GSA

Schedule rates. The Contractor is encouraged to make efforts to provide a price discount to offer the best pricing at the order level.

13.0 Travel

The Contractor may be required to travel to support the order requirements. All travel required by the Government, when the travel destination is beyond a 50 miles radius of the Contractor’s primary work location (either the assigned DHS onsite facility or the Contractor’s corporate office) will be reimbursed to the Contractor in accordance with the Federal Travel Regulations and FAR 31.205-46. The contractor shall be responsible for obtaining advance COR approval

(electronic mail is acceptable) for all reimbursable travel in advance of each travel event. The travel requirement will be either in the contiguous United States (CONUS) or outside the contiguous United States (OCONUS).

14.0 Other Direct Cost (ODC) - Other than Travel

Materials and supplies are separate and distinct from those items included in the fixed rate or fixed price portions of the contract or included in the contractor's indirect rates. The contractor shall not charge the Government for materials/supplies that are priced in the fixed rates or fixed price portions of the contract or included in the indirect rates. The Contractor’s proposed general and administrative expenses (G&A) rate, once accepted by the Government, shall remain unchanged through the life of the contract.

15.0 Non-Personal Services

The Government and the Contractor understand and agree that the services delivered by the

Contractor to the Government are non-personal services. The parties also recognize and agree that no employer-employee relationship exists or will exist between the Government and the

Contractor. The Contractor and the Contractor’s employees are not employees of the Federal

Government and are not eligible for entitlement and benefits given federal employees.

Contractor personnel under the task order shall not (i) be placed in a position where there is an appearance that they are employed by a Federal Official, or are under the supervision, direction, or evaluation of a Federal Official, or (ii) be placed in a position of command, supervision, administration, or control over Government personnel.

16.0 Qualified Contractor Personnel

The Contractor shall be responsible for employing technically qualified personnel to perform the work specified in the SOW. The Contractor shall maintain the personnel, organization, and administrative control necessary to ensure that the work delivered meets the government’s specifications and requirements. Each Contractor employee must possess knowledge and experience directly related to work he/she is required to perform under this IDIQ contract.

The Government reserves the right, during the life of this IDIQ contract, to request work histories on any contractor employee for the purposes of verifying compliance with the above requirements; additionally, the Government reserves the right to review and approve resumes of contractor personnel proposed to be assigned to any Component order. In addition, the contractor shall have the demonstrated ability to reach out to a wide variety of subject matter experts in relevant fields, retain their services, and productively engage them in support of government requirements.

17.0 Identification of Contractor Personnel

The Contractor shall ensure that its employees identify themselves as employees of their respective company while working on DHS contracts. For example, contractor personnel shall introduce themselves in person and in voice-mail, and sign attendance logs as employees of their respective companies, and not as DHS employees. The contractor shall ensure that their personnel use the following format signature on all official e-mails generated by DHS computers:

Name

Position or Professional Title

Company Name

Supporting the Component / Component Office of DHS

Phone

Fax

Other contact information as desired

18.0 Security Requirements

The specific security requirements will be defined at the Task Order level. Compliance with the security clauses in this contract is not optional.

This IDIQ contract supports orders from Unclassified to Secret with Top Secret /Sensitive

Compartmented Information (SCI) access control during the overall period of performance for the IDIQ contract. Contract Security Classification Specification, DD Form 254 will be incorporated at time of task order award for security requirements and classification guidance, as applicable.

The Contract awardee must be able to acquire a Top Secret Facility Clearance Level within one

(1) year after contract award Failure to meet this requirement may result in contract termination.

The Contract employees, performing work in support of this award shall have been granted at a minimum “Top Secret” security clearance from the Defense Industrial Security Clearance Office.

The contract employees will only have access to SECRET level information until Defense

Security Service has granted a full TS to the Contractor Facility.

Note: Interim TS is not accepted by DHS for access to Top Secret information.

* This can only apply if SECRET level work is available until a Final Facility Level Clearance at

TS is granted. Not all contract personnel may require access at the full TS/SCI level. This is determined by the CO/PM on the 1125 form sent to Personnel Security for

Suitability/Onboarding. The contract employees will only have access to SECRET level information until Defense Security Service has granted a full TS to the Contractor Facility.

All contractor personnel under this IDIQ shall be required to complete DHS Entry on Duty

(EOD) and will not be permitted access to DHS facilities, systems and information until EOD status is approved. All EODs will be facilitated at the Task Order level.

The procedures outlined below will be used by the DHS Office of the Chief Security Officer

(OCSO), Personnel Security Division (PSD) to process background investigations, EOD determinations, and Fitness determinations, as required, in a timely and efficient manner.

Contractor employees (to include applicants, temporary, part-time and replacement employees) under the contract, requiring access to sensitive information, shall undergo a position-sensitivity analysis based on the duties each individual will perform on the contract. The results of the position sensitivity analysis shall identify the appropriate background investigation to be conducted. All background investigations will be processed through the DHS OCSO/PSD.

Prospective contractor employees shall submit the below completed forms to the DHS

OCSO/PSD. The Standard Form (SF) 85-P must be completed electronically through the Office of Personnel Management’s e-QIP SYSTEM. The SF-85P signature pages and other completed forms must be given to the OSCO/PSD no less than thirty (30) calendar days before the start date of the contract or thirty (30) calendar days prior to the requested entry on duty date, for all contractor employees whether a replacement, addition, subcontractor employee, or vendor:

a. Standard Form (SF) 85-P, “Questionnaire for Public Trust Positions”

i. SF-85P Certification

ii. SF-85P Authorization for Release of Information

b. FD Form 258, “Fingerprint Card” (2 copies)

c. DHS Form 11000-6 “Conditional Access To Sensitive But Unclassified Information

Non-Disclosure Agreement”

d. DHS Form 11000-9, “Disclosure and Authorization Pertaining to Consumer Reports

Pursuant to the Fair Credit Reporting Act”

Only complete packages will be accepted by the DHS OCSO/PSD. Specific instructions on submission of packages will be provided upon award of the contract.

The DHS OCSO/PSD may, as it deems appropriate, authorize and grant a favorable EOD decision based on preliminary checks. A favorable EOD decision allows a contractor employee to commence work temporarily prior to the completion of the full background investigation. The granting of a favorable EOD decision shall not be considered as assurance that a favorable

Fitness determination will follow. In addition, a favorable EOD or Fitness determination shall in no way prevent, preclude, or bar DHS from withdrawing or terminating access to government facilities or…