Customery Survey Form 1.docx
DOCX document 23 KB Posted
- Attached to
- CAB Window Washing LaGuardia, NY Federal contract opportunity
- Solicitation number
- 697DCK-23-R-00418
About this file
This document contains a customer satisfaction survey form and details of a related federal contract opportunity. The survey form is to be completed by a customer reference and emailed directly to the specified contact at the Federal Aviation Administration by the listed date and time. It contains five questions rating satisfaction with overall service performance, response time to needs and requests, problem solving and follow up capabilities of operations management, and performance of on-site janitorial employees. A field is also included to provide the total contract value.
The related federal contract opportunity is solicitation number 697DCK-23-R-00418 for CAB window washing services at LaGuardia Airport in New York. The solicitation is being offered by the Department of Transportation Federal Aviation Administration Southwestern Region. It provides window washing services as the product or service required under the contract.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| WD 2015-4187.pdf | ||
| SIR 697DCK-23-R-00418 AMEND 0001.pdf | ||
| SIR 697DCK-23-R-00418.pdf |
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Text version
Solicitation Number
Janitorial Service Performance Customer Satisfaction Survey Date:
(Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by (Date & Time) EST for inclusion of this evaluation. Your assistance is greatly appreciated.
1. Please rate you current level of satisfaction with our overall service performance:
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
2. How quickly do we respond to your needs, requests, or complaints?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of our Operations Management?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
4. How would you rate the performance of our on-site employees providing janitorial services for your facility?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
5. What was the total dollar value of the contract? ________________________
Organization Name: Date:
Contact:
Phone #:
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND EMAILED DIRECTLY, BY THE CUSTOMER - REFERENCE, TO:
Attn: Jennifer Walker-Gomez Jennifer.Walker-Gomez@faa.gov
File details come from the government source that posted it. Updated .