Customery Survey 697DCK-24-R-00245.docx
DOCX document 34 KB Posted
- Attached to
- HVAC Preventive Maintenance Federal contract opportunity
- Solicitation number
- 697DCK-24-R-00245
About this file
This document is a Customer Satisfaction Survey related to a Federal Aviation Administration (FAA) solicitation for Janitorial Services at the Lehigh Valley International Airport Air Traffic Control Tower Center and Reading Regional Airport Traffic Control Tower. The survey requests the customer's feedback on the contractor's overall service performance, responsiveness, problem-solving, and on-site employee performance. The customer is asked to provide ratings from 1 (Unacceptable) to 5 (Excellent) for each area, as well as any comments. The total contract value is also requested. The survey must be completed and emailed directly by the customer reference to the FAA Contracting Officer, Jennifer Walker-Gomez, by August 2, 2024. This survey is part of the contractor's past performance evaluation for the FAA's HVAC Preventive Maintenance solicitation, Solicitation Number 697DCK-24-R-00245.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| PWS ABE SSC HVAC Contract EDITED.docx | DOCX document | |
| 697DCK-24-R-00245 Amend 0002.pdf | ||
| Customery Survey 697DCK-24-R-00245.docx | DOCX document | |
| 697DCK-24-R-00245 amend 0001.pdf | ||
| 2015-4205 rev 26 Apr 10 2024.pdf | ||
| SIR 697DCK-24-R-00245.pdf | ||
| PWS ABE RDG HVAC final.pdf | ||
| 2015-4237 rev 28 May 6 2024.pdf |
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Text version
Solicitation Number 697DCK-24-R-00245
Janitorial Service Performance Customer Satisfaction Survey Date:
(Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by August 2, 2024, at 1700 EST for inclusion of this evaluation. Your assistance is greatly appreciated.
1. Please rate your current level of satisfaction with our overall service performance:
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
2. How quickly do we respond to your needs, requests, or complaints?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
3. How would you rate the problem-solving capabilities and follow-up of our Operations Management?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
4. How would you rate the performance of our on-site employees providing janitorial services for your facility?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
5. What was the total dollar value of the contract? ________________________
Organization Name: Date:
Contact:
Phone #:
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND EMAILED DIRECTLY, BY THE CUSTOMER - REFERENCE, TO:
Attn: Jennifer Walker-Gomez Jennifer.Walker-Gomez@faa.gov
File details come from the government source that posted it. Updated .