CustomerSatisfactionSurvey-Kenai-MiddletonIsland.pdf
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- Solicitation number
- 697DCK-25-R-00053
About this file
This is a Customer Satisfaction Survey template for FAA solicitation #697DCK-25-R-00053 related to air charter transportation services between Kenai and Middleton Island in Alaska. The survey must be submitted directly by the company providing the ratings to the Contracting Officer at Angela.Furukawa@faa.gov by February 18, 2025.
The survey includes fields for basic information like company names, contract references, and service details, followed by four performance rating questions on a 5-point scale (Excellent to Unacceptable). The evaluation areas cover timeliness of services, responsiveness to needs/complaints, problem-solving capabilities of operations management, and overall service performance. Notably, surveys received directly from companies bidding on the solicitation will not be accepted - they must come from the reference company providing the ratings. Each rating section includes space for comments to provide additional context for the numerical scores.
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Customer Satisfaction Survey Solicitation # 697DCK-25-R-00053
Please submit this Survey via email to the Contracting Officer at this email address:
Angela.Furukawa@faa.gov, by February 18, 2025.
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions person names above. Any surveys received directly from the Company bidding on this solicitation will not be accepted.
1. Name of Company Submitting Proposal
2. Name of Company Providing Survey
3. Past Performance Contract# referenced for this Survey:
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract
Name of the Persons (Customer) Submitting this Survey
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer Date
Customer Satisfaction Survey Solicitation # 697DCK-25-R-00053
Please submit this Survey via email to the Contracting Officer at this email address:
Angela.Furukawa@faa.gov by February 18, 2025.
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions person named above. Any surveys received directly from the Company bidding on this solicitation will not be accepted.
1. Are all services (weekly, bi-weekly, monthly, quarterly, and annually) completed and done in a timely manner?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
3. How would you rate the problem-solving capabilities and follow-up of this contractor’s
Operations Management?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
Excellent (5) Very Good (4) Good (3)
Needs Improvement (2) Unacceptable (1)
File details come from the government source that posted it. Updated .