Customer Satisfaction Survey.pdf
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- Attached to
- Janitorial Services for various locations in the Houston District across the Gulf Coast Region.
- Solicitation number
- 697DCK-24-R-00496
About this file
This document is a Customer Satisfaction Survey (CSS) related to a Federal Aviation Administration (FAA) solicitation for janitorial services across various locations in the Gulf Coast Region. The survey asks the respondent to provide feedback on the contractor's overall service performance, responsiveness, problem solving capabilities, and the performance of on-site employees. The respondent is required to submit the completed survey directly to the FAA by the provided due date for inclusion in the contractor's past performance evaluation.
The related federal contract opportunity is for janitorial services at eight locations across the Gulf Coast Region, including in Mobile, Alabama; Kenner, Louisiana; Lafayette, Louisiana; Lake Charles, Louisiana; New Orleans, Louisiana; Beaumont, Texas; Baton Rouge, Louisiana; and Alexandria, Louisiana. This is a firm-fixed price procurement set-aside for Service Disabled Veteran Owned Small Businesses (SDVOSB) and all other Small Businesses under a Tier evaluation criteria. The period of performance begins on 02/1/2025 for a base year plus four option years. The solicitation package includes the Solicitation, Janitorial Statement of Works, Wage Determinations, Past Performance Customer Satisfaction Survey, Contractor Staffing Access Questionnaire, Combined Site Janitorial Cleaning Frequency Charts, and Pricing Schedule.
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Text version
697DCK-24-R-00420
Customer Satisfaction Survey (CSS) Date:___________
___________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by ______________ for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
valentin.ctr.saucedo@faa.gov
Jodi Foster
Jodi Foster
Jodi Foster
File details come from the government source that posted it. Updated .