Customer Satisfaction Survey.pdf
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- Solicitation number
- 697DCK-24-R-00419
About this file
This document is a Customer Satisfaction Survey related to a federal contract opportunity for janitorial services across various locations in South Texas. The Federal Aviation Administration (FAA) has a requirement for janitorial services at seven locations, with the procurement set-aside for Service Disabled Veteran Owned Small Businesses and other small businesses. The contract has a base year plus four option years, with a performance period beginning on 2/1/2025. The survey asks the customer to rate the contractor's overall service performance, responsiveness, problem-solving capabilities, and the performance of on-site employees. The customer is requested to complete and return the survey directly to the FAA representative by the provided deadline for inclusion in the evaluation process.
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Text version
697DCK-24-R-00419
Customer Satisfaction Survey (CSS) Date:___________
___________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by ______________ for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
valentin.ctr.saucedo@faa.gov
Jodi Foster
Jodi Foster
Jodi Foster
File details come from the government source that posted it. Updated .