Customer Satisfaction Survey.pdf
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- Solicitation number
- 697DCK-24-R-00006
About this file
This document contains a customer satisfaction survey template for a janitorial services solicitation. The Federal Aviation Administration is seeking janitorial services at multiple locations in Connecticut under solicitation number 697DCK-24-R-00006. Current customers of offerors are asked to complete the survey, rating timeliness of service, response to needs and complaints, problem solving and follow up, and overall satisfaction on a scale of excellent to unacceptable. The completed surveys must be submitted directly to the named contracting specialist's email by the proposal due date to be considered as past performance information. Relevant details include the types of recurring janitorial services required, contracting agency, and requirement that customer surveys be directly obtained rather than submitted by offerors themselves.
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Customer Satisfaction Survey Solicitation # 697DCK-24-R-00006 Janitorial Services for multiple locations in Connecticut
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Kristen.ctr.Moran@faa.gov and submit them with your solicitation package.
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA
Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________ mailto:Kristen.ctr.Moran@faa.gov
Customer Satisfaction Survey Solicitation # 697DCK-24-R-00006 Janitorial Services for multiple locations in Connecticut
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Kristen.ctr.Moran@faa.gov and submit them with your solicitation package.
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA
Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
mailto:Kristen.ctr.Moran@faa.gov
File details come from the government source that posted it. Updated .