Customer Satisfaction Survey.docx
DOCX document 15 KB Posted
- Solicitation number
- 697DCK-20-R-00278
About this file
This document includes a customer satisfaction survey and details of a federal contract opportunity for hazardous waste removal services. The Federal Aviation Administration is soliciting proposals for hazardous and nonhazardous waste disposal and recycling services in Puerto Rico and the Virgin Islands under solicitation number 697DCK-20-R-00278. Offerors are to provide pricing by line item for a one year base period and four option years. Proposals are due by June 15, 2020 at 5:00 PM Eastern Time. The customer satisfaction survey is to be completed by references and returned by June 8, 2020 for consideration in the contractor evaluation process. It requests ratings of service performance, responsiveness, problem solving and follow up, as well as whether the reference would recommend the contractor for future awards.
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Other files
| File | Type | Posted |
|---|---|---|
| 697DCK-20-R-00278 amendment 0001.pdf | ||
| Vendor Questions and Answers.docx | DOCX document | |
| WD 1996-0223 rev. 48 2-26-20.pdf | ||
| 697DCK-20-R-00278.pdf | ||
| SOW.doc | DOC document |
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Text version
RFO # 697DCK-20-R-00278: Waste Disposal Services in Puerto Rico and Virgin Islands FAA facilities
Customer Satisfaction Survey Date: 05-12-20
(Name of vendor) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluations process requires information on the firm’s past performance. Your input is important to us. Please reply by Monday, June 8 at 05:00pm Eastern for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance of this contractor:
______Excellent (5) ______Very Good (4) ______Good (3) ____Needs Improvement (2)
______Unacceptable (1)
Comments: _______________________________________________________________
How would you rate the promptness with which this contractor responds to your needs, requests, and complaints?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
____Unacceptable (1)
Comments:
How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
_____Unacceptable (1)
Comments: _____________________________________________________________________
Would you be pleased to see this contractor awarded another contract at your facility for the same service?
_______Yes ______ No_____________________________________________________________________
Organization Name: ________________________________ Date: __________________
Contact: _________________________________________________
Phone #: ________________________________________________
File details come from the government source that posted it. Updated .