Customer Satisfaction Survey Craig Janitorial.pdf

This document is a Customer Satisfaction Survey form for a Federal Aviation Administration (FAA) solicitation. The survey is intended for a contractor to obtain a customer reference as part of their proposal evaluation process. The survey requests input by Wednesday, February 14, 2026, at 5:00pm MT and includes five key rating areas: overall service performance, response time to needs/requests/complaints, problem-solving capabilities of Operations Management, performance of on-site employees, and an opportunity for additional comments. The survey uses a 5-point rating scale from Excellent (5) to Unacceptable (1) for each performance category. At the bottom of the form, the customer is instructed to complete the survey and email it directly to karen.ctr.mcivor@faa.gov, with space provided for organization name, contact information, and date.